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Rated 4.0 out of 5 by 225 reviewers.
Rated 4.0 out of 5.0 by Great Hotel for business travelers Finally after spending many nights in different hotels in Singapore, have shortlisted Holiday Inn Express as my first choice. Primarily its a neat and clean hotel with excellent staff. Easy access to MRTs (Somerset and Orchard stations) is a great plus. Rooms are average, toilets are neat though small. They do not offer ironing board and steam iron in the room - one has to go to 4th floor and use the dedicated space for ironing...this can be a bit of dampener if you have had a busy day and are tired...apart from that everything else is in favor of this hotel. I have stayed here many times now and continue to do so.... January 18, 2014
Rated 4.0 out of 5.0 by convenient and nice Brand new, clean and comfy for an Express hotel. Great location on Orchard Rd. Breakfast is good and basic. January 17, 2014
Rated 4.0 out of 5.0 by The hotel is strategically located and comfy. However a few hairs were found in the towels inside the bathroom. The hotel is strategically located, quiet, bright, well staffed and comfy, near other hotels such as mandarin, marriot and grand park, also near shopping malls such as takashimaya, paragon, luck plaza, wisma atria, ion, wheelock place. Easy to find foods and drinks and shops. Many famous restaurants around the area..there are asian, western, and middle east cuisine. Besides it is also near taxi stand, bus stand and mass rapid transit stations that connects the whole country without being afraid of getting lost...even my cat also feel safe. However a few hairs were found in the towels inside the bathroom. January 7, 2014
Rated 5.0 out of 5.0 by Great place to stay On a trip through 4 different countries in the East, we stayed here for the Singapore stop. It was the best hotel on the 4 week, 9 hotel journey. The best was the bed. Absolutely awesome sleeps. On any future visits to Singapore, this is where we are staying. Breakfast was the best also. Oh. And it was so well situated too. January 6, 2014
Rated 4.0 out of 5.0 Basin I stayed at holiday inn during December and everything is good except basin. The water coming out from the basin is too little in my opinion and the water flow should be stronger in my opinion. Please fix it if possible. Thank you. January 5, 2014
Rated 4.0 out of 5.0 by No Christmas cookies for me I stayed at Holiday Inn Express Orchard from Dec 22-28, 2013. On Dec 24, 2013, my cousin also checked in at the same hotel for 1 night. At around 5pm the housekeeping knocked her door and gave 2 small blue packs of Christmas cookies. The next day i asked front officer of the hotel, why my room was not given the cookies, and she was quite confused, what kind of cookies. I showed her the small blue box of the cookies, still she did not know if the hotel has the program to the guests. She promised to check with the housekeeping, and put the cookies in my room if it is still available. However, when i came back later on that day, Dec 25, 2013, no cookies in my room, and no further feedback from the front officer. I am writing this, is not because i want the cookies, but it is about how the management informs the staffs regarding the hotel's programs. Thank you December 31, 2013
Rated 4.0 out of 5.0 by Good location i used to stay at Holiday Inn Orchard few blocks away (near Sommerset) and when i discover there is a Holiday Inn Express opening in Orchard Road, i have decided to give it a try over the weekend during Christmas season. it is a hotel with basic facility and features, no bath tub but standing shower, however it is still spacious and the room comes with complimentary simple buffet breakfast and very warm and helpful staffs greeting at anywhere of the hotel. i even received a Christmas door gift i.e butter biscuits on the eve of Christmas. Very thoughtful and warm for travelers who are travelling outstation and away from the family during festive season. The location is strategic as it is next to Paragon Shopping and walking distance to Takashimaya and Atria. The room for improvement will be the standing shower holder, my room happened to have one that could not hold the shower head. It slips and drops and the only way to get it standing will be either holding with hands or let the shower head facing inward, kinda funny to shower with that. Also the sensor that blinks on top of the bed (detecting smoke?) is quite disturbing at night while i am trying to get some rest, but still safety comes first i guess. December 29, 2013
Rated 4.0 out of 5.0 by Quiet & Comfortable Good location in the heart of Orchard Road, Singapore's premier shopping belt. It is also near to the Somerst MRT station. The staff are friendly and know their stuff - the doorman could tell me which way to walk to the MRT, not follow the main road like Google Map outlined. December 26, 2013
Rated 1.0 out of 5.0 by Service I call them make up the room in the morning,but till I come back to hotel in the evening,they do not do it. December 24, 2013
Rated 3.0 out of 5.0 by To be for 1 or 2 nights Max Location ok room ok but breakfast it's nightmare full room to small waiting for dishes looks like a cantine. December 18, 2013
Rated 4.0 out of 5.0 by Reasonable Value and Convenient Location I have stayed at many Holiday Inn Express locations in the U.S. and when I found they had a new one in Singapore right along Orchard, just a block from the Somerset subway station and roughly ten minutes from Orchard and Scott intersection, I thought that would be perfect. Friendly staff, nice room with convenient plugs for all of the electronic gadgets one has these days. I have to say that the bathroom and walk-in shower was a great design. Lots of area in the shower and a unique door design where the door for the shower also swung to be the door for the bathroom. The curved side for part of the shower was clever. Oh yeah, it did include a small but sufficient fridge....which I found VERY necessary in equatorial Singapore as it is very easy to load up on beverages from one of the medium-large supermarkets around and have something cold always waiting for you. Still, it would have been nice to have a fridge the same size as in the U.S. The one they have only holds two 2-liter bottles and it's full. The only two other things I found could use an adjustment include the TV channels available. In the U.S., the big Holiday Inn Express TVs come with a huge number of stations. You would think that with an international clientele, an international HIE would have about as many stations, though naturally split among the many nations from which its guests would come. The package they had in terms of English-speaking programs was only FOX news from the UK, which spent a horrendous amount of time on a single helicopter crash, as sad as that was, was it really worthy of play for international broadcast? They went on and on for two days as though no other story mattered, such as the true situation in Thailand. Then there was a FOX movie channel. And something else. Anyway, if that is their deal, fine, but they should have offered a package for like $9.99 a day that gave you a bundle of other stations such as CNN, BBC, and HBO, in terms of U.S. programming. The other item that could be adjusted was the breakfast buffet. The U.S. buffet includes cheese omelet, sausage gravy and biscuit, amazingly delicious cinnamon buns, fruit, juice, cereal, and yogurt. I really missed the sausage gravy and biscuits and cinnamon buns. While what they had was adequate, I would suggest that for international locations they create an area that can have a few more items from each region. Again, I would have been okay with a fee of like $9.99 for a really good breakfast vs a free one that was only so-so. If I stay there again, I might go out for a great breakfast buffet as I really enjoy that when on vacation as something I finally have time for since I do not when rushing off to work. So, in total, I was satisfied but a little disappointed in the two aspects above as I was expecting a fantastic experience based on my opinion of their U.S. locations with the very large TV. I would definitely consider this location again but would also look around at other options. December 13, 2013
Rated 4.0 out of 5.0 by Great Location Perfect for someone who wants to get to know Singapore and stay out all day long. Right in between Somerset and Orchard station, with just a 5 minute walk. Breakfast was simple but had all that we needed. Bedroom was clean and bright. Bed was a little too soft for my fiancé but for me it was good. December 11, 2013
Rated 4.0 out of 5.0 by New IHG Option in Singapore Meets Expectations Stayed here from September 15-18, 2013. Two Single Beds. Be sure that you know that this is the Holiday Inn Express Singapore Orchard Road. Not to be confused with another IHG hotel in the same area. The two are not close and not everyone knew this new hotel existed... it opened this past summer. I am a Platinum member of Priority Club. We used points for this stay, as Singapore always is an expensive hotel market. This hotel was priced well for the market. We arrived at Singapore Changi Airport and took the MRT to Somerset Station and walked the three blocks to the hotel. Remember it is very humid in Singapore but it is always cool to explore the city from a transit perspective. The hotel is actually hidden one block off Orchard Road. Not all the taxis know where it is. We were in a room on the top floor as requested but beside the elevator (even though my Platinum profile says 'Away from Elevator'#. Oh well... we could hear it, but not enough to complain. The room was setup very simple but efficient. The bathroom wall was unique in the sense that it had a glass wall that was stained clear glass #cannot think of the proper terminology#. You cannot see the person inside but can see the outline of the person. Anyways, the breakfast was just okay. The selection was disappointing. The hotel could do better if it chooses to. I did have an issue with the laundry facilities. I was going to do self service laundry but the laundry machines were missing. At first I thought it was because it was a new hotel but it turns out that they were being serviced due to new coinage being introduced into the Singaporean Dollar currency. As a result, I had to send the clothes to the cleaners that the hotel contracts. However, the hotel waived the cost, since I did point out that I was expecting the advertised self service laundry area. I was pleased with this customer service gesture. You always know the employees are treated well when they are allowed to make such decisions on their own to ensure guests' satisfaction. This helps spread a positive image onto the customer. Speaking of the Front Desk Team, the Front Desk always was warm and welcoming to use each time we came back to the hotel. All wakeup calls were done correctly and on our last day we arranged a taxi to go back to Changi Airport the next morning and it was all setup correctly. I would definitely consider this hotel on my next trip to Singapore but cannot state that I will for sure return. I want to ensure that people know this is a Holiday Inn Express hotel and that there is a brand difference - make sure you know what it is, so you are not over expecting anything. There was not a lot done for Platinum members if I recall correctly; there are no upgrades as all the rooms are the same. The hotel should think outside the box and come up with a few somethings to ensure that Platinum members feel more recognized. December 11, 2013
Rated 4.0 out of 5.0 by Great Singapore option Rest new hotel with very friendly staff in the centre of Orchard shopping district. Can highly recommend and will be staying there again for next visit December 5, 2013
Rated 4.0 out of 5.0 by Great Location The location is so great as its only 5 minutes walk to the main Orchard street. The only sad back is.... when calling the hotel direct in making some adjustment on my room reservation, the reception unable to make the decision however offer to get the manager on duty to call me back. Till my check in day, no one from the hotel called me despite they have taken my contact number & email address. I think someone need to look into this and improve the process in responding guest request. December 4, 2013
Rated 4.0 out of 5.0 by comfortable and great service I am happy for being in a Holiday Inn Express hotel ... clean and good service November 28, 2013
Rated 4.0 out of 5.0 by Good location and comfortable to rest. Very good location, only few meters away from Orchard Road and sunset MRT or Orchard MRT. November 28, 2013
Rated 5.0 out of 5.0 by Good New Hotel near Orchard Road This is very new, clean hotel. All staff try to help you, smiling every time. Very convenient location - you are in Orchard Rd, near Paragon shopping mall - good for shopping, for everything. I am a Platinum IHG member, so early check-in was free of charge, that was very nice after long flight. Breakfast was pretty simple, but fresh juices and coffee, and quality of food - was good. Recommended for business travellers or for shopping, or just for staying in Singapore for 1-2 days. No complains, only good memories. November 21, 2013
Rated 5.0 out of 5.0 by Great Hotel in Superb Location It's the best location, right place to stay - walking distance to MRT and step away from many famous shopping places. Next time surely will be stay again at Holiday Inn Express Orchard. November 20, 2013
Rated 4.0 out of 5.0 by Good value, convenience and comfort Great new option near Orchard Road. Hotel has just the right amenities. Staff more friendly than usual Singapore business-value chains. Breakfast also better than expected with a nice "grab and go" option for takeaway food and coffee. Recommended! November 20, 2013
Rated 4.0 out of 5.0 by Better perfume The Lift corridor, floor ways and the rooms shall have a better perfume, since currently I felt the smell was a bit raw. November 18, 2013
Rated 4.0 out of 5.0 by Great location For the price, it is a terrific location steps from the center of Orchard road with lots of food places and shopping. Also walking distance from a MRT (subway) station. It is brand new, rooms are nicely furnished. However, maybe because it's new, the cleaning staff was slow, some days the room didn't get cleaned even by 5pm. Overall, I would recommend this hotel. November 18, 2013
Rated 5.0 out of 5.0 by Great value hotel New hotel in a great location 2 minutes from Singapores main shopping area, Orchard Road, staff really friendly, very clean, modern bedroom, serviced daily. Breakfast free but eating area quite cramped which is only negative feature. Staff very helpful and friendly Would definately go back November 15, 2013
Rated 4.0 out of 5.0 by GREAT SERVICE My family and I enjoyed our stay in your hotel. The staff manning the front desk were excellent and the Manager (a gentleman who took his time to befriend my 14 month daughter) was absolutely brilliant. Its central location to Orchard Road made our site seeing and shopping so easy. We look forward to staying there next time we visit Singapore. November 12, 2013
Rated 4.0 out of 5.0 by Great Location - We were in 1411, the first thing we noticed when stepping into the room was the smell of wet carpet. Almost like smelly feet/socks. Had to endure the smell every time we stepped into the room. - Fire alarm went off at 1:30a.m. on our second night there. The emergency announcement was on repetitive mode and it was annoyingly 'LOUD'. - Fridge in room took 24 hours to reach cold temperature. Other than that... - Bed was comfy. - Location is superb. - Staff was really friendly and helpful. Greeted us all the time. - Breakfast was great! Loved the 'takeaway' option. November 12, 2013
Rated 1.0 out of 5.0 by New and good facility - Do not know how to run an hotel I was staying almost 2 weeks. 1. I was not welcomed as IHG platinum member. 2. 2 times during my stay there was false fire evacuation alert during nights. Both were false alarm but the hotel management did not apologized properly for all the guests. 3. Laundry machine was not operating all over my stay. The hotel staff blamed the Singapore coins changed lately. However any other vending machine in Singapore is working. November 11, 2013
Rated 4.0 out of 5.0 by Great location and real value for money. This hotel is perfectly situated for all travelers and is priced at a level that makes it a great value for money option in a city where that is sadly lacking. November 11, 2013
Rated 5.0 out of 5.0 by Practical and good value for money A great experience especially for someone who's just been to Singapoee for the 1st time. The entire crew was friendly. They also went the extra mile when the soda vendo machine broke down. They fixed the machine and even delivered our daughter's Sprite to our room in a jiffy. November 4, 2013
Rated 3.0 out of 5.0 by Not as I expect The hotel has an excellent location, but the rooms are very small and the bed also. Breakfast has a limited kinds to eat. No swiming pool or Gym. No bellboy, you have to grab your luggage. If you need to iron, you have to do it at level 4 at a hot place. I have experinced Holiday Inn express USA, far diffrence. In short, not suitable for families and not value of money. November 3, 2013
Rated 2.0 out of 5.0 by Cleanliness needed Noisy from construction in early morning, bath room didn't properly clean up including trash bin. I just stay last night again and no shower gel/shampoo, no drinking water and error fire alarm in early morning October 31, 2013
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