Rated 3.9 out of 5 by 87
Rated 4.0 out of 5.0 by UnitedFlyer Reasonable Value and Convenient Location
I have stayed at many Holiday Inn Express locations in the U.S. and when I found they had a new one in Singapore right along Orchard, just a block from the Somerset subway station and roughly ten minutes from Orchard and Scott intersection, I thought that would be perfect. Friendly staff, nice room with convenient plugs for all of the electronic gadgets one has these days. I have to say that the bathroom and walk-in shower was a great design. Lots of area in the shower and a unique door design where the door for the shower also swung to be the door for the bathroom. The curved side for part of the shower was clever. Oh yeah, it did include a small but sufficient fridge....which I found VERY necessary in equatorial Singapore as it is very easy to load up on beverages from one of the medium-large supermarkets around and have something cold always waiting for you. Still, it would have been nice to have a fridge the same size as in the U.S. The one they have only holds two 2-liter bottles and it's full.
The only two other things I found could use an adjustment include the TV channels available. In the U.S., the big Holiday Inn Express TVs come with a huge number of stations. You would think that with an international clientele, an international HIE would have about as many stations, though naturally split among the many nations from which its guests would come. The package they had in terms of English-speaking programs was only FOX...so FOX news from the UK, which spent a horrendous amount of time on a single helicopter crash, as sad as that was, was it really worthy of play for international broadcast? They went on and on for two days as though no other story mattered, such as the true situation in Thailand. Then there was a FOX movie channel. And something else. Anyway, if that is their deal, fine, but they should have offered a package for like $9.99 a day that gave you a bundle of other stations such as CNN, BBC, and HBO, in terms of U.S. programming.
The other item that could be adjusted was the breakfast buffet. The U.S. buffet includes cheese omelet, sausage gravy and biscuit, amazingly delicious cinnamon buns, fruit, juice, cereal, and yogurt. I really missed the sausage gravy and biscuits and cinnamon buns. While what they had was adequate, I would suggest that for international locations they create an area that can have a few more items from each region. Again, I would have been okay with a fee of like $9.99 for a really good breakfast vs a free one that was only so-so. If I stay there again, I might go out for a great breakfast buffet as I really enjoy that when on vacation as something I finally have time for since I do not when rushing off to work.
So, in total, I was satisfied but a little disappointed in the two aspects above as I was expecting a fantastic experience based on my opinion of their U.S. locations with the very large TV. I would definitely consider this location again but would also look around at other options.
December 13, 2013
Rated 4.0 out of 5.0 by PriFelix Great Location
Perfect for someone who wants to get to know Singapore and stay out all day long. Right in between Somerset and Orchard station, with just a 5 minute walk. Breakfast was simple but had all that we needed. Bedroom was clean and bright. Bed was a little too soft for my fiancé but for me it was good.
December 11, 2013
Rated 4.0 out of 5.0 by YYCAC New IHG Option in Singapore Meets Expectations
Stayed here from September 15-18, 2013.
Two Single Beds.
Be sure that you know that this is the Holiday Inn Express Singapore Orchard Road. Not to be confused with another IHG hotel in the same area. The two are not close and not everyone knew this new hotel existed... it opened this past summer.
I am a Platinum member of Priority Club. We used points for this stay, as Singapore always is an expensive hotel market. This hotel was priced well for the market.
We arrived at Singapore Changi Airport and took the MRT to Somerset Station and walked the three blocks to the hotel. Remember it is very humid in Singapore but it is always cool to explore the city from a transit perspective. The hotel is actually hidden one block off Orchard Road. Not all the taxis know where it is.
We were in a room on the top floor as requested but beside the elevator (even though my Platinum profile says 'Away from Elevator'#. Oh well... we could hear it, but not enough to complain. The room was setup very simple but efficient. The bathroom wall was unique in the sense that it had a glass wall that was stained clear glass #cannot think of the proper terminology#. You cannot see the person inside but can see the outline of the person.
Anyways, the breakfast was just okay. The selection was disappointing. The hotel could do better if it chooses to.
I did have an issue with the laundry facilities. I was going to do self service laundry but the laundry machines were missing. At first I thought it was because it was a new hotel but it turns out that they were being serviced due to new coinage being introduced into the Singaporean Dollar currency. As a result, I had to send the clothes to the cleaners that the hotel contracts. However, the hotel waived the cost, since I did point out that I was expecting the advertised self service laundry area. I was pleased with this customer service gesture. You always know the employees are treated well when they are allowed to make such decisions on their own to ensure guests' satisfaction. This helps spread a positive image onto the customer.
Speaking of the Front Desk Team, the Front Desk always was warm and welcoming to use each time we came back to the hotel. All wakeup calls were done correctly and on our last day we arranged a taxi to go back to Changi Airport the next morning and it was all setup correctly.
I would definitely consider this hotel on my next trip to Singapore but cannot state that I will for sure return.
I want to ensure that people know this is a Holiday Inn Express hotel and that there is a brand difference - make sure you know what it is, so you are not over expecting anything.
There was not a lot done for Platinum members if I recall correctly; there are no upgrades as all the rooms are the same. The hotel should think outside the box and come up with a few somethings to ensure that Platinum members feel more recognized.
December 11, 2013