Rated 4.0 out of 5 by 238
Rated 5.0 out of 5.0 by Birkie Supportive caring staff
Due to unanticipated circumstances my stay needed to be extended for several days. The staff was willing to work with me on a day to day basis. Even when the hotel was fully booked on the weekend I was permitted to keep the room I had on the concierge level. Staff expressed an appropriate level of concern for the circumstances that required a lengthened stay.
June 5, 2014
Rated 5.0 out of 5.0 by Jonnie13 Panhandlers in the parking area.
Street people don't bother me that much ,but other people I talked to were pretty concerned about how aggressive they were around the front entrance, upon their arrival. Also when my Girlfriend would go out front to smoke , I had to go out with her to make sure she was safe, because the street people would come up asking for a cigarette! A parking lot security person might just be the thing, especially out front at night!
June 5, 2014
Rated 3.0 out of 5.0 by Minnesotanice112 Hot room and noisy door slams
Had issues with the air conditioner working correctly in our room, maintenance came to work on it twice. First night didn't get it working. Next day they did for about five hours and it stopped again. Two hot nights of sleep. Also didn't like how noisy the doors slammed each time someone went in and out of their rooms on our floor.
Clean room though and the staff was helpful.
June 5, 2014
Rated 5.0 out of 5.0 by Janners Amazing Sunday Brunch
My family enjoyed the Sunday Brunch during our stay. The produce was very fresh and the entire buffet was wonderful. We recommended it to our family members who actually live in Sioix Falls.
June 1, 2014
Rated 5.0 out of 5.0 by TXSonexflyer Great Night's stay
I would definitely stay at this hotel again. I stay at many HI and HI express and this is one of the nicest HI's I have ever stayed at. This hotel is in the heart of Sioux Falls, close to everything downtown and close to the airport. The room was very comfortable. The cleanliness of the room was impeccable and I am a stickler for cleanliness. Some may complain about the bathroom being too small but it was very clean and had everything one needs in a bathroom!! I was fine with the bathroom. The staff was very helpful with any questions I had asked. The shuttle to the airport was very prompt and courteous. No problems here and I would book this hotel over ones in the burbs.
May 31, 2014
Rated 3.0 out of 5.0 by Jim22994 Good stay.
Only complaint is it would be nice to have a fridge in the room. Also, nobody in my group was able to sleep very well. I think it was the pillows.
May 29, 2014
Rated 4.0 out of 5.0 by margiekitty Very nice hotel in downtown area
Very nice hotel in the downtown area of Sioux Falls. The parking is a little confusing to get to when first entering but there are convenient entrances leading down to the hotel check-in. If you used the stairs to get to the rooms, you had to either walk through the pool area or restaurant which was odd. The room was very comfortable and even had a decent sized balcony which was a nice surprise. The restaurant/bar inside the hotel had a pleasant atmosphere and very good food and drinks. I specifically recommend trying the spinach artichoke dip.
May 28, 2014
Rated 5.0 out of 5.0 by Grandma P Nice bar--friendly service
The bed was comfortable, the room very nice. My husband wishes there would be recliners in the room.
May 28, 2014
Rated 5.0 out of 5.0 by Daubys Great Property in Downtown Sioux Falls
This is a very nice property with a great staff! I always choose a room with a balconly which adds to the relaxation of the stay. I always stay here when in town.
May 26, 2014
Rated 5.0 out of 5.0 by AngelNurse1 Awesome place to stay!
We truly enjoyed our experience with this hotel. We always make it a point to book rooms here when we are on a westward trip. The staff is great and the food terrific. Rooms and lounge nice and clean. Thank you for making our trip going out and coming back a wonderful one.
May 16, 2014
Rated 5.0 out of 5.0 by Roy5649 Great overall service and great hotel venue
Everything you need in a medium priced hotel. The hotel was clean from the front door to the toilets in my room and in the commons bathroom. The beds are great for sleeping at night or just taking a nap and the wake up service is good whenever it is needed. The restaurant was good from the service to the quality of the food. The bar had exquisite service as the bar tenders are very good with drink combinations and quick to see when a customer has a need for assistance. I am sitting in my room for my next visit in this hotel so I would definitely stay here when ever I am in Sioux Falls SD. The water for showers and washing hands was always hot at the turn of the water handle.
April 30, 2014
Rated 2.0 out of 5.0 by SportsMom17 Nothing to Remember
While the room and bed was comfortable, there were what seemed like a million little kids running up and down the halls and we could hear all of them from inside our room.
The bathroom was tiny and cramped and it felt like the toilet was sitting in the middle of the floor. On top of that the water in the shower never even got to lukewarm. I When I told staff about it all I got was a "thanks for letting us know". I had no choice but to take a cold shower because of time limitations.
Not a great overall experience and given the choice I wouldn't go back.
April 10, 2014
Rated 4.0 out of 5.0 by Larilene Nice Hotel great location
Efficient and friendly a great experience all around
April 5, 2014
Rated 5.0 out of 5.0 by IBUYBIKES Downtown !
I've always been comfortable at this Holiday Inn, but now that they've updated/renovated/freshened things up I like it even better ! Walked across the bridge to Monk's and really enjoyed that too. The diner on Phillips is a good breakfast spot as well. If you're in the mood for pizza, they make a good one right there at Holiday Inn.
April 3, 2014
Rated 5.0 out of 5.0 by SamiD Business and Pleasure
I stayed at the Holiday Inn City Centre while attending a conference held on site. The hotel has been beautifully remodeled. The staff were extremely accomodating to our needs in the meeting rooms, banquet orders, and guest rooms. Everyone was extremely pleasant and went over and above to make our conference run smoothly and ensure the comfort of our guests.
The rooms were very nice. Housekeeping was great. The food in the bar and restaurant was delicious. Close to lots of fun shops and things to do. I will stay there again!
April 2, 2014
Rated 3.0 out of 5.0 by USDAN some front desk staff need to go
I have stayed here on numerous occasions and always had great customer service, but this trip was a little different, The clerk who checked me in and gave me my key backs was great the young lady who was working at 2:30 in the morning awesome. But when I went to the desk and complained about the noise from construction at 8:00 and the wind howling through the door well to bad was the attitude. I talked to the manager later that day and she said she would take care of the noise best she could and said the contractors were not to start that early. As far as the door to balcony goes she was aware of the problem and were trying to correct it. The maintance person came and put draft gaurds around the door which helped eminsley. The curtains in there balcony rooms don't wrap around the end of the window so if you plan to sleep late probably wont be able to. but overall I would recommend this place.
April 1, 2014
Rated 2.0 out of 5.0 by Why Me Again No Solution offered
During the stay, the room heat would not regulate,(constant heat), When called the front desk, and requested a change of room, they said they were full and could not offer. I shut the system down and had one of the most uncomfortable nights of recent travels. Followed by a morning meal that the waitress only offered the buffet. Took 5 minutes to receive that information and than another 10 minutes to receive my juice and coffee. The Food however was above average but due to the rude service I rate this as below average. If it were not for the location, I woulod not recommend this location.
March 31, 2014
Rated 1.0 out of 5.0 Poor customer service
The staff are rude and I had to call customer service to get the points from my stay credited. Total pain everytime I've stayed here. Other than the conciere reception, there is no other positive to staying here over any of the other IHG hotels in the area.
March 25, 2014
Rated 1.0 out of 5.0 by CDA11 NO HOT WATER!!!!!
Spent the day working outside in the cold and wanted a hot shower. NO hot water in the room. When I went to the front desk, one of the hotel employees was on the radio speaking with the hotel maintenance about the same problem in another room. I asked her to have my room checked. She replied no problem. Day two, another cold day outside, I REALLY wanted a hot shower. Again, no hot water!!! I went to the front desk where I was told no one could look at the problem until the next day. They offered to give me another room, I told them I wasn't going to shower again and was leaving early the next morning, so there was no reason to change rooms. The reply I recieved was "Sorry".
Customer service is lacking. If you want a hot shower, stay somewhere else!
March 9, 2014
Rated 5.0 out of 5.0 by Dkfonz SAUNA AND WHIRLPOOL FELT GREAT ON A COLD WINTER NIGHT!
Hotel is in kind of a downtown setting, but felt very safe. Had a sauna that got nice and warm (felt fantastic, relaxing!). Whirlpool good, pool OK but small. No water ANYWHERE in the area by the pools (no bathroom, no shower, no drinking fountain, no nothing! Did find some water eventually in the workout room.). Our room was a sweet suite, beautiful! We ordered up room service, had the rib eye steak, and it was DELICIOUS! Wifi worked great, nice comfortable work chair and functional desk to work on. We stayed here on the way out on our trip, and on the way back, and it was GREAT both times! Loved the fact that they had a sauna - they are becoming harder to find nowadays at hotels.
March 7, 2014
Rated 2.0 out of 5.0 by Kchase2013 Non-accommodating staff member
I checked in on Sunday feb 16. Lady who checked me in was very nice and did her job well. She was the younger of the two at the desk and had shorter brown hair.
Once I arrived to my room I noticed I didn't have a fridge which I always have at this property. I had purchased some bottled water and food items that needed to be refrigerated.
I called down and the other lady working at the desk answered. I asked if any rooms had mini fridges. She said not the standard rooms. I replied by saying I've always had a fridge and was normally upgraded or put on the top floor due to IHG membership. She said the room was not reserved that way and I said well the high school I was working with booked it but I've been upgraded every other time.
She made it very clear from her tone and her attitude that she was not about to do anything to help the situation. Was very disappointed. One time I had to stay at the Brandon holiday property due to overbooking here in SF. Starting to think I may regularly stay at the Brandon property now.
Customer service should be about being understanding and accommodating to your guests. If she would have been more understanding and nicer even if top floor was booked I would have understood. Her lack of caring left a bad taste in that property.
February 20, 2014
Rated 5.0 out of 5.0 by Mn1958 Excellent service
They are friendly, clean rooms, great service! Will be back.
February 9, 2014
Rated 5.0 out of 5.0 by Richard from Omaha Quiet, Quick in and out, and Comfortable!
What more could one ask? Second time we've stayed here, and will definitely return! Ask for the 9th Floor - very quiet. Also, a great location downtown relative to some good restaurants and houses of worship, including a beautiful Cathedral of St. Joseph's.
February 5, 2014
Rated 5.0 out of 5.0 by Dar69 Very clean.
Enjoyed the breakfast. Staff was very professional.
February 4, 2014
Rated 5.0 out of 5.0 by squealer Great Service and comfortable bed
From check in to check out everything was excellent
February 2, 2014
Rated 5.0 out of 5.0 by Cathy34 Very Relaxing!
Took a long weekend and had a great time! Everyone was helpful and friendly! Nice rooms and facility! We will be back!
January 31, 2014
Rated 3.0 out of 5.0 by Chad 207 Howeling in the wind.....
We stayed at this hotel in Sioux Falls. Arrived about 8pm on a Monday night. Got our room. Went to the restaurant for a little bite to eat. Had to ask for almost everything, soup was cold, took forever to get our meal and we were the only ones in the restaurant and only about 6 in the bar and no one was eating there. Had to ask for water. Asked for more salad dressing and then it took 10 minutes to get what we asked for.
We had a room with a balcony. Outside door and the wind blew and it was so cold in our room and the door howled and whistled to the point not much sleep was gotten. Clean, yes. Bed comfy, yes. They let us leave our car there all week and took us to the airport and when we flew in at 10pm Sunday night they came and got us and took us to our car. Would I stay there again, probably. Will I eat there again, Probably not. Will I request and inside room with no door, you bet especially if it is in the winter.
January 20, 2014
Rated 5.0 out of 5.0 by castanza0 Very Nice Stay With Our Family
We were very pleased with our stay at this property. They got us into our room early. The room was very nice...clean. The facilities and staff were great. The kids had a great time in the pool. Overall, it was a great experience.
January 12, 2014
Rated 2.0 out of 5.0 by DJRC Memorable for all the WRONG reasons!
This property is under renovation - until work is complete, it is not a suitable place to stay. Bone splitting noise begins at 10 a.m. and continues through 3 p.m. It is not uncommon for travelers to need to sleep during off-hours such as these - if you do, it will not be possible in this hotel. If you are only staying one night and will arrive after 3 p.m. and leave before 10 a.m., you will probably not notice any renovation related problems.
Also, I would highly recommend NOT eating at the hotel restaurant. We had the buffet breakfast, which seemed like a good value at under $10/person, but was really bland and unflavorful. We also got carry-out from the restaurant for dinner - nachos and a french dip sandwich. The sandwich was OK but the nachos tasted odd. The next day, we experienced very unpleasant GI effects from the food we ate there.
Finally, the staff at this property were insincere in their care for guests. When I brought to the attention of the chef that Coffeemate is not the same as half and half, and that it's completely inappropriate for diabetic use, he couldn't have cared less (told me they used it because it had a longer shelf life). When we complained about the noise to the front desk (my husband was ill and needed to sleep during the wrong hours), there was no attempt to make things better - only an offer that we could change rooms. No explanation was made for the failure to let us know about the renovation, and no attempt to make our stay more comfortable was offered.
This is an old tired property. They can change the carpet and repaint, but there's nothing that can help a staff that simply don't give a hoot! As a gold elite member, I can testify to the fact that this is consistently the worst Holiday Inn at which we stay. My best advice is to stay elsewhere until significant changes are made here - far beyond paint and carpet!
January 5, 2014
Rated 3.0 out of 5.0 by CTJ777 Room is nice, but...
The rooms are always nice, and it is convenient to stay downtown. However, the metal doors are loud, and the cracks under the doors are ample enough to let in a significant amount of the hallway light. The trash truck arrives early in the morning. I seem to be always awakened by some noise (train whistle, loud people in the hall, slamming doors) every night. Bring some ear plugs. I wasn't too impressed with the breakfast offerings.
December 30, 2013