Rated 4.7 out of 5 by 368
Rated 5.0 out of 5.0 by supercell What I would expect for the price I am paying
Referring solely to the Holiday Inn Express and Suites in Sioux Falls, South Dakota: no issues! This is exactly what I would expect for the price I paid and the overall positive reputation of Holiday Inn Express and Suites. The beds were incredibly comfortable, the shower was soothing and welcoming, the noise level was as if we were 100 feet below the ground. I did not hear a single door slam, or a single car starting outside. Awesome! The staff were courteous and welcoming and being an IHG member - I was recognized as a member and within a matter of a few minutes we were off to our room.
June 12, 2016
Rated 4.0 out of 5.0 by 12345644dhjfehig9iprqegh very nice hotel
Very clean. Beds were comfortable. Kids loved the pool. Breakfast had lots of variety.
Fridge in the room was a little noisy.
June 9, 2016
Rated 5.0 out of 5.0 by B. Veloci Inconveniently Spectacular
The Holiday Inn Express & Suites Sioux Falls Southwest exemplifies and embodies everything I expect from an IHG property while being a bit inconveniently distant from everything else relevant. However, I can hardly fault the staff, the management or rank the property low based on location alone. The staff was courteous and respectful; the property was up-to-date, well kept and orderly; the amenities were well-maintained; services were prompt; housekeeping was excellent and the room was impressively appointed.
In this particular case, I booked a king bed executive suite and was very pleased with the obvious thought that went into the room. It was spacious and had everything needed for traveling on business: a full sized fridge, cupboards, dishes, silverware, stovetop, etc. Everything was obviously well prepared and thoroughly cleaned in advance of my arrival. Though traveling on business, I am often accompanied by my small family entourage.
Such it is the risk of children that I found myself at the front desk at around 9PM on the final evening of my stay inquiring how much I would need to pay for a broken dish. The manager had already gone for the day and I was set to be gone early in the morning but didn't want my corporate card to be charged for any damages. In the end, the front desk agent contacted the manager at home and inquired about the cost of the dish: no charge (even following an evening disturbance). I would never expect such a courtesy, however, these kind gestures are why I choose IHG when I travel. It's customer service at its finest.
It's worth an honorable mention that this property has a very well-kept pool area with one of neatest kid's pools that I've come across, equipped with some running water features. It's in the property's pictures but perhaps a little under-advertised in the amenities. It will definitely be a draw for my return when traveling with family. Also worth note is that the breakfast area is spacious with many tables and is amply supplied in the AM.
This is a spectacular, capably managed IHG property. A+
June 7, 2016