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Rated 4.0 out of 5 by 299 reviewers.
Rated 4.0 out of 5.0 by Overall review Good value for money ,customer service, room cleaness , location ,great food ( breakfast and dinner ) and friendly staff August 26, 2014
Rated 5.0 out of 5.0 by Great value for an August stay Third time at this hotel, arrived at 11am, and staff quickly arranged for our rooms to be ready. Evening meal is nothing fancy but arrived quickly and was hot. Breakfast was excellent for money paid Only criticism is would prefer two double beds in room rather than a sofa bed and pull out. August 26, 2014
Rated 4.0 out of 5.0 by Perfect for our needs We were looking for a room that could accommodate our family of four (two adults, two teenage children) with convenient access to London for sightseeing. We rented a room here that had one double bed and one fold-out sofa bed, and this worked very well for us. We were on the side that faces away from the train station, so we did not hear any train noise (which stops at midnight anyway, so would not have been a big problem for us). The double bed was comfortable; the fold-out sofa was fine for teenage kids, but might not be for older adults. The in-room heater/cooler was quieter than most in-room units I've seen, and did its job well. The TV was a little smaller than I'm used to (maybe a 25-inch flat screen?), but we weren't there to watch TV anyway. There isn't a lot of extra floor space with the sofa bed folded out, so we had to stack our (admittedly ample) luggage carefully along the wall. We loved the shower, and the supplied squeeze bottles of shower and hand soap were all I used the whole week. The breakfast buffet had many choices, and, despite the dire warnings of crowded conditions, we had no trouble finding seating at any given time. The bar and evening food menu had a nice selection. I would avoid the nachos (the salsa was a pretty sad substitute for what I'm used to in the US) but the pizza made our son very happy. Access to the train station couldn't be easier--walk out the hotel's front door, turn left, walk 100 yards through a parking lot, and you're there. If you're heading to London, you can walk through the train station to the other side of the tracks (just ask an attendant let you through). The hotel staff were all very friendly and helpful, and the room and common areas were all clean and modern. If you're looking for an economical jumping-off point for touring London, I would highly recommend this hotel. August 26, 2014
Rated 3.0 out of 5.0 by Basic... Good value for the price we paid for basic accommodation, we were staying locally for a wedding and vicinity to train station was a bonus but would not have chosen to stay here if visiting the area. Breakfast extremely poor, pastries and bread tasted a day old at least, not many options. Breakfast/dining/lobby area not clean. Would recommend if you just need somewhere to sleep at budget cost. August 26, 2014
Rated 4.0 out of 5.0 by Great staff terrible parking ,no respect for disabled bays It has to be said the parking is a major problem disabled and there were 5 disabled bays I think I never got to park in one and I only saw ( in the 5 days we stayed ) one car with a disabled badge in one so I guess it could be said that no one at the hotel really cares . I did receive a parking ticket when parking on the street outside the hotel ( which I had to do for 5 days not easy when your on sticks either ) IT IS A MAJOR PROBLEM gripe over now the good bits. Friendly staff , clean comfy rooms ; a little hot) the breakfast was a circus BUT it's a big hotel and a little patience is all that's needed. The selection was good and once again the staff were helpful land kind busy as they were . I found it great being close to the station and 18 mins on the fast train to paddington .i would stay again BUT I would like some feedback about what the management were going to do about the abuse of the disabled parking August 25, 2014
Rated 4.0 out of 5.0 by Convenient for London and Legoland Cheap and cheerful hotel, Close to railway station which made it a bit noisy August 25, 2014
Rated 3.0 out of 5.0 by Ok but not brilliant I chose this hotel to stay with my son for two nights on a visit to Legoland. He has some medical issues and can get very tired so I chose the hotel on the basis it was close to the train and bus station and we wouldn't have to walk far. It was ok - fairly basic but fine for the price. However the downside was that when we came back from a very long and exhausting day at Legoland the bar staff told us they were not serving food between 7.30 and 8.30. It was just on 7.30 when we got there and I explained about my son but they refused so we had to go out again and walk into town to eat. One of the bar staff was apologetic but the other, who I asked for recommendations of somewhere to go was very indifferent and unhelpful. I feel if the hotel is aiming at families with young children (which it is) it should not close the restaurant like this, and for this reason I would not recommend it. August 25, 2014
Rated 5.0 out of 5.0 by excellent service along with clean rooms and convenience of railway station next to hotel The only complaint I would have is that the beds could have been better other than that I was very happy with our stay and would stay at this property again. August 21, 2014
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