Rated 4.0 out of 5 by 282
Rated 1.0 out of 5.0 by apjparkinson poor location followed by poor room
don't stay here if you want a family room,
bathroom or should i say showerroom .
one sink and a door to the toilet that slammed no matter how gently you tried to shut it
August 16, 2014
Rated 4.0 out of 5.0 by deb33rog47 enjoyed our stay
Hotel was lovely and our room was cleaned everyday. Very close to the train station, bus station and shops. Very easy to get to windsor, legoland and london. Will definatley book this hotel when we visit london again.
August 16, 2014
Rated 3.0 out of 5.0 by NorthEastMumof2 Clean and comfortable but disappointed
The hotel room itself was nice and clean, however as a family of 4 staying for 3 days we could done with more space to store our clothes. There were no drawers, just some open shelves and a small space for hanging.
The staff were friendly and helpful, but were constantly on the go. The staff seemed to have to share the tasks of waiting tables serving behind the bar whilst covering reception. The bar only had 1 till which was used for payments and ordering food. This was peak season with a lot of people staying at the hotel so as you can imagine the wait was quite a while to order food and/or pay for drinks. Food quality was fine for breakfast but very poor standard on the one evening we ate there. We ordered 2 adult starters for our children's mains and 2 main meals for ourselves which came to just over £40 including drinks. The next evening we ate at a local carvery for about £30 and received a much tastier and filling dinner. I would definitely recommend eating elsewhere.
I was also disappointed with the lack of parking, we had to park in the train station next door which cost us around £30 for the 3 nights. The hotel itself only has around 24 spaces which is a ridiculous amount the a hotel of that size.
Overall although the room was comfortable and the staff helpful I would not return to this particular Holiday Inn Express
August 15, 2014