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Rated 3.9 out of 5 by 551 reviewers.
Rated 5.0 out of 5.0 by I recommend this hotel to all my family, friends and work mates! I have stayed at this hotel over 100 times and the staff have never failed to deliver excellent service! Each one of them goes out of their way to be welcoming, friendly and polite and are always very helpful. The rooms and all public areas are clean and litter free. The beds are comfortable and the showers are excellent! The rooms come with tea and coffee making facilities and complimentary toiletries, some even have fridges. The hotel has two restaurants and a bar. I would recommend the Italian restaurant, Tratts as the food is superb! As for location it is ideally positioned near the m4 and is only a short distance to Heathrow Airport and attractions such as Windsor Castle and Legoland. October 20, 2014
Rated 5.0 out of 5.0 by Great all round economy hotel This hotel is perfectly situated to access Heathrow terminal 5 and the links to central London. By using the Hoppa bus and the tube, I avoided traffic problems into Hammersmith. The hotel offers what I need without frills. The rooms and beds are comfortable, the breakfast service offers enough choice and the small gym is great. October 20, 2014
Rated 5.0 out of 5.0 by !00% Good, clean, reasonably priced hotel staffed by friendly personnel. Breakfast better than just continental. Wifi free and fast. All what it says on the tin. Regards Charles, Jersey October 19, 2014
Rated 5.0 out of 5.0 by Excellent Comfortable Hotel This is one of the best value-for-money hotels in the UK. Comfortable rooms, excellent facilities and helpful staff. October 17, 2014
Rated 4.0 out of 5.0 by great value for pre departure flight Very easy to find and rooms clean and tidy, the only issue I had was that for a new hotel the beds were very soft and you kept falling into the middle! October 17, 2014
Rated 4.0 out of 5.0 by Holiday Inn Express- still impresses me I just love the HIE brand. The buildings always seem recently completed and immaculate. After 2 weeks travelling in hotels that could do with a big upgrade, I found myself taking photos of the ensuite! Sad maybe, but you just don't see immaculate bathrooms anymore. Firstly, there is no bath - which I like - most hotel baths are designed for children it seems and worse than pointless. The shower cubicle was finished in a lovely black tile and was a good size - enough for two if that is of interest to the reader! Everything is like new. Most hotels don't refurbish quickly enough and it shows. Hotels at a supposed superior class are no match to this one. I would definitely recommend. A great airport hotel, great price with all you need when beginning or ending your holiday. A word about the inclusive breakfasts. I never understand the surly comments about HIE breakfast - its included as standard and reasonable. If you want more, pay more and go elsewhere. At my breakfast there was adequate choice of cereals and bread with a few hot offerings - scrambled eggs, sausages and beans. There is not much else that is necessary and you can eat as much as you like. Do most folks have more than this to eat each morning? My only complain is the £10 parking charge which I don't feel is justified. If the hotel was within walking distance to Heathrow, yes, I can see the point of a charge but it means those taking their car to the airport are charged twice. No chance of this being waived, I understand. October 16, 2014
Rated 4.0 out of 5.0 by Clean and Comfortable Recommended for short stay, with easy access by car to London October 15, 2014
Rated 4.0 out of 5.0 by Recommend room, not recommend a wrong wake up call Good: Room comfort - appeared to be recently refurbished rooms. Bad: Getting my wake up call wrong. I was awoken at 4am rather than 7am which was obviously unwelcome. October 15, 2014
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