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Rated 3.9 out of 5 by 561 reviewers.
Rated 4.0 out of 5.0 by GREAT VALUE AS SENIORS TRAVELLING TO MEET FRIENDS WE FOUND THIS HOTEL EXCELLENT VALUE - IT WAS NEAR TERMINAL 5, THE STAFF WERE ALL FRIENDLY, COMPETENT AND HELPFUL. THE BREAKFAST HAD A GOOD SELECTION OF FOOD AND WE NOTICED A LOT OF FAMILIES WITH CHILDREN. WE DID APPRECIATE THE VERY GOOD LIGHTING IN THE ROOM - YOU COULD ACTUALLY SEE TO READ WHICH IS UNUSUAL IN HOTELS. IT WAS A GOOD EXPERIENCE AND WE WOULD BOOK HERE AGAIN IF WE WERE IN THE AREA.. October 26, 2014
Rated 2.0 out of 5.0 by Well below average for HI standard First night at dining area. No host, Just one cleaner server who had to be asked for a menue, only supplied one, with 2 people. Just one poor girl at the bar who had to take food and bar orders with no help. Very poor service. Also at breakfast cereal labels were mixed which could have been harmful to a diabetic. The server blamed customers. The breakfast host was not present on that day. A group of at least 16 young boys occupied 4 rooms adjacent to our room. they were noisy, continued to run through corridors playing and knoking on doors up to gone 9 pm the first night. Front desk were informed, they then apparently contacted supervisors, with no difference to the behavour. Spoke again to the desk and on the second night noise was worse and continued to gone 11pm. Any apparent intervention by HI staff was completly inneffective. The front desk cancelled our parking charge which was a an attempt to resolve our concern! This hotel had been a favourite of ours for visits back home, consequently we were very dissapointed. Note the Italian resaurant is a plus. October 26, 2014
Rated 4.0 out of 5.0 by Great place close to airport We stayed here after visiting relatives in UK. We had an early flight to our next destination, so wanted to be near the airport. Slected this hotel based on reviews. Not disapointed. We would recommend it, and would stay here again if in the area. October 26, 2014
Rated 5.0 out of 5.0 by Best Staff I stay in many Holiday inn and without doubt the staff here are the best . Could not do enough for you . October 26, 2014
Rated 4.0 out of 5.0 by terrible mattress Room was fine decent size. 4 adults shared room. Not enough towels, cups,tea,coffee and when asked at reception said, haven't got any, and offered no other solution. Closer inspection of room, marks on the walls scuffed by luggage etc and tea cup rings on bedside table, dust behind television. October 25, 2014
Rated 4.0 out of 5.0 by Access to T5 excellent We had a pleasant stay in the hotel, the breakfast was excellent, however what was offered and provided on the dinner menu was disappointing. I had a vegetarian burger with a salad. the patti looked and tasted like something i could buy in a box in the freezer section of a supermarket. a slice of tomato and a small piece of lettuce is not a salad. This was definitely worth the price. October 23, 2014
Rated 5.0 out of 5.0 by Wonderful stay This hotel exceeded my expectations. When we arrived we were greeted promptly by staff that looked very smart and were very polite and helpful, the room itself was very spacious and comfy, there was noise from outside the room however, not too noisy and stopped at around 9. The restaurant was very yummy and the food was served promptly and the waitresses were very polite and attentive. Checking was easy and me and my 9 year old brother thoroughly enjoyed our stay October 23, 2014
Rated 4.0 out of 5.0 by Cama incómoda y calor en la habitación Los colchones no son cómodos, y el aire acondicionado no enfriaba. October 21, 2014
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