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Rated 3.9 out of 5 by 480 reviewers.
Rated 5.0 out of 5.0 by Great place to lay your head Don't be put off my the rather awkward parking, this is a great place to stay. Friendly staff, comfortable room, great wifi and a business man's dream of a hotel. Suited me down to the ground. July 18, 2014
Rated 4.0 out of 5.0 by Good budget stay Good budget hotel for an overnight stay next T5 area. July 17, 2014
Rated 3.0 out of 5.0 Plainly average Reception staff were friendly, but restaurant staff were rude, lazy and completely indifferent to their customers. Room was recently refurbished, but the carpet did not fit properly, and the shower was a bit dusty. TV was really tiresome. If you wanted to watch TV, you had to scroll through 4 or 5 menu options (each option seems to land on a pay channel or service, not the free content). This had to be done each time the TV was switched on. Free Wifi was slow. Parking was expensive. July 13, 2014
Rated 5.0 out of 5.0 by accessible bathroom best ever! The accessible bathroom was terrific! Best I have ever seen and used! Very useful and attractive! Green paint on grab bars...shower seat attached to wall...small sink near toilet...everything solidly attached...WOW! Is Holiday Inn Express renovating all their accessible bathrooms? July 9, 2014
Rated 2.0 out of 5.0 by An expensive youth hostel! The carpet on the corridors was badly stained and looked like it was due for a very good clean or replacement. Impossible to relax in the bedroom as the hotel was filled with school parties who were running round on the corridors at 1.30am and then knocking on each others doors at 6.15am. Despite being told several times by guests from different room there was no staff (from the Holiday Inn) or teacher intervention. Eventually when a teacher finally did intervene, they spent half an hour on the corridor talking loudly with the children. Mentioned to staff when checking out and was told they could have moved us to another room. Really we had two small sleeping children with us! Breakfast was very disappointing - cooked breakfast consisted of sloppy baked beans, sausage and hard scrambled egg. July 9, 2014
Rated 3.0 out of 5.0 by comfortable spacious rooms Internet useless, but overall still a decent hotel and close to Heathrow airport July 5, 2014
Rated 5.0 out of 5.0 by Bathroom very clean The hotel is well positioned for T5. It is easily accessed via motorway and link roads. it is clean and modern. Continental breakfast offered a very wide choice to suit all tastes. The room was quiet and the bathroom very clean July 2, 2014
Rated 1.0 out of 5.0 by Beds are pretty awful very well worn We arrived and were given one room the bed was so worn it almost touched the floor went to reception and was given a 2nd room and that was no better if not worse. We were then taken to a third room by the duty manager and it was slightly better so we took it as by this time we were extremely tired and I was in a great deal of pain with my back. We had 2 children with us so had to get the sofa bed made up which the manager arranged however the employee who came to do this was very rude. We asked for pillows for the sofa bed and were told we would have to use the ones off the main bed! And we had to ask for more towels. The employee said they were very busy and had none! Mentioned we would complain and suddenly he found some! The hotel was also very noisy. There was a large crowd of teenagers arrive by coach who were very rude and loud. Breakfast in the morning was chaos not enough plates cutlery or food available had to wait long periods for replacements. Only one toaster working and the queue was crazy for it so we went without. Not a good stay. We have stayed at numerous holiday inns and this was by far our worse stay ever. July 2, 2014
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