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Rated 3.9 out of 5 by 532 reviewers.
Rated 4.0 out of 5.0 by Good experience. The hotel is clean and the staff was helpful and friendly. The shuttle bus is a little expensive, expecially if compared to the USA. Good choice if spending the night waiting for connection at the airport, not to go to the city, way too far and underground fare is kind of expensive. January 9, 2014
Rated 4.0 out of 5.0 by Excellent value for money! Althought he bed was a little uncomfortable (we kept rolling into the middle of the mattress so ended up sleeping on the edges!) the overall experience was good. Staff very friendly and helpful, breakfast good and price for room and parking was excellent! January 8, 2014
Rated 4.0 out of 5.0 by Convenient stop for Heathrow Good quality hotel- brand new. Hoppa transfer to and from Heathrow. Breakfast included. Recommended transit hotel for Heathrow. January 6, 2014
Rated 4.0 out of 5.0 by Excellent for price, but... Excellent for price, but... Everything was excellent except for two things 1. the mattress was very poor 2. the nearest pub is a 10 minute walk and it is a Toby Carvery with Harvester a bit further on January 4, 2014
Rated 3.0 out of 5.0 by Lovely room beware of accidentally ordering tv programmes Lovely warm room and up to the usual Holiday Inn standards. The bed was comfortable and the bathroom lovely and clean. January 4, 2014
Rated 5.0 out of 5.0 by Excelente Opción cerca de Heathrow Muy buen servicio e instalaciones . Las camas son muy cómodas y las habitaciones muy modernas y acogedoras. Un gran acierto poner servicio de cafe y te en la habitación. El servicio de wi-fi es un poco lento. El desayuno es bastante variado y muy bueno. January 4, 2014
Rated 3.0 out of 5.0 Convenient for T5 but poor quality beds. A convenient hotel if you're stopping over night before a flight and need to park your car but don't expect to get a good night's sleep... The rooms are quiet enough but the mattresses are awful. Everything else; cleanliness, helpfulness of staff and breakfast are what you'd expect of a Holiday Inn Express. The cost of the bus transfer is very expensive although this is set by the provider rather than the hotel but I'd like to see this enrolled into the cost of the room instead. Despite my comment about the beds I'd still recommend property. Just check you're happy with the mattress before you settle down for the night! January 3, 2014
Rated 5.0 out of 5.0 by Great price, room, breakfast and lounge area Super quality for the price, had a lovely time with friends who travelled up from Bristol January 2, 2014
Rated 4.0 out of 5.0 by Good breakfast! We stayed here for one night with our two grandchildren. The room was really clean and the bed was comfortable. Slightly lacking in surface space for a family room, as there was only a tiny desk, no drawers and a few hangers on the open wardrobe. The heating controls were not working so we had a very warm night, which was slightly uncomfortable - and we could have done with a few extra pillows. Apart from that it was a nice hotel, easy to find with friendly staff and the breakfast was really good. Although a few trays would have been useful when your trying to sort out your own and two young children's breakfasts going backwards and forwards to the Buffett can start to get a bit tedious. January 1, 2014
Rated 2.0 out of 5.0 by Uncomfortable beds and no Platinum acknowledgement Stayed here boxing day night. 2 rooms both had aweful beds. My son in the other room commented the bed sank deeply. Ours did too. Rooms 427 & 428. No platinum acknowledgement from staff when arrived. No water in room or even free drink offered. Yes it was a cheap room for an early getaway to Heathrow Airport but the overall experience wasn't good I'm afraid. Next time I'll stay a little further out of town. Myself being a Platinum member, I've stayed in a lot lot better Expresses. December 30, 2013
Rated 4.0 out of 5.0 by Good value for money - very comfortable room Check in was chaos - I was bumped twice by foreign guests who don't understand how queues work, but the receptionist was friendly and helpful. The room and bathroom was very clean and well equipped for this price range although the tv package is a nonsense and a rip-off - it made very little sense to me. My wife was very impressed with the very spacious and well eqipped bathroom. Towels were big and soft. I found the bed far too soft and small, but I'm over 6 ft and I prefer Premier Inn beds. The room was very quiet although what noise there was came from the corridor. My daughter also said that the free wi-fi was total rubbish - possibly overloaded? The free breakfast was rubbish too - real cafetaria food and not even worth the freebie. The parking was reasonable though at a tenner for 24 hours. I would stay here again. December 30, 2013
Rated 1.0 out of 5.0 by Poor staff The last few times I have stayed at this hotel the staff have walked in my room in the morning while I was sleeping , it is unexceptable for this to happen. Unfortunately I will not be staying at this hotel again. When I paid for a late check out and out the do not disturb sign on my door handle I still get woken up by over keen staff wanting to clean the room. Wen I approached the desk about theses issues nothing was done or said . I reluctantly booked the room again over Christmas and the same incident happened again. This time I was walking to the shower in in my towel. And the staff proceeded to enter my room. December 30, 2013
Rated 4.0 out of 5.0 by Good Service and a convienent location Good service and really helpful staff. Rooms are clean and tidy and easy access to the airport, along with practicality to surrounding activities. December 30, 2013
Rated 4.0 out of 5.0 by Terrific Overnighter Booked this hotel as the name led me to think it may be in Terminal 5 and we were arriving into the terminal after 10.00 p.m and wanted something very close. Disappointed to find we had to take a cab to the hotel. That was the only down side. Everything else was terrific. The staff were very helpful. Check-in was a breeze. The room was spotless, the bed was very comfortable. Bathroom had a very good shower and nice toiletries. Considering this is an Express, the food selection was very good. December 28, 2013
Rated 5.0 out of 5.0 性价比好 房间很干净,很规矩。淋浴间水量很大,热水很舒服。前台服务人员态度很好。距离T5航站楼不远,位于M4公路边,如果自驾车很方便出行。去Heatnrow机场有Hoppa BUS,每隔半个小时一个班次,也很方便。 December 28, 2013
Rated 5.0 out of 5.0 by My stay at the Holiday Inn Express - Heathrow Great hotel. Great service. Friendly staff. Very satisfied. December 27, 2013
Rated 4.0 out of 5.0 by courtesy & cleanliness Good experience overall. Business center needs attention so as to be more user friendly. Better environment than in main hall and a need for a printer in order to secure transient type documents such as boarding passes re air travel. Given proximity to Heathrow and traveling clientele it is important as in other Holiday Inn Express to provide airline schedules in effect at the time such as was our experience while staying in HIX in Boston USA. December 26, 2013
Rated 3.0 out of 5.0 by FRIENDLY BUDGET HOTEL CLOSE TO HEATHROW Had a pleasant one night stay and was pleased with the friendly and helpful staff.Reception team was very good and a special thank you to the lady who checked us in so promptly and efficiently. Housekeeping team needs to improve and clean the rooms to a higher standard and pay attention to detail.Close to Heathrow,Slough,Windsor and Langley. December 23, 2013
Rated 5.0 out of 5.0 by excellent value and good staff reception were excellent and room and breakfast were very good. would recommend and would also stay there again. December 21, 2013
Rated 2.0 out of 5.0 by Airport stopover The hotel was fine for a stopover - clean and comfortable. No room service but I was able to order dinner and bring it up to my room myself, which was appreciated after a noisy and frustrating day of chaos at the airport. Breakfast was not served until after my departure time, but on request one was bagged up for me to pick up as I left. But be warned - there is a yoghurt and a juice in the pack, so you need to eat before security or you forfeit these items! The only issue with my room was the lack of BBC4 as a TV channel option. No Borgen! I would have considered that particular channel a "must". My other, major, issue was the amount I had to pay for my night's stay when booking the hotel through the airport booking desk. No hotel was going to be considered good value at such an inflated price. December 16, 2013
Rated 4.0 out of 5.0 by Surprisingly Good! After arriving back from Thailand we arranged a night stay at Holiday Inn Express T5 before heading home. We arrived at Heathrow T3 and took the H5 bus to the hotel, sadly we had to wait nearly 40 mins for the Hotel hoppa bus to arrive. The schedule states every 30 mins. The cost £4.50 each way per person and you are dropped at the door. On arriving at the hotel, we were checked in quickly and our room requirements were as requested e.g. twin beds and higher floor. The rooms are not large but nicely furnished and warm, the bathroom has a large shower area and new fittings. There is tea and coffee making facilities plus complimentary internet in the bedrooms. The beds are slightly softer than we would personally like but comfortable. We struggled to control the heating in the bedroom, usually I like my rooms very warm but even I had to turn the heating off completely as it was too hot to sleep. On the night of arrival we dined in the hotel restaurants, ordering gammon and fish and chips with a bottle of red wine. The dishes arrived after 20 minutes, they were well cooked and tasty. The next morning we arrived down for breakfast around 9 am, the dining area was full with a xmas tour party. There were a number of staff serving in the dining area but no one greeted us or confirmed the process for breakfast - table service or self service. We sat down at a clean table and read the menu - which confirmed self service. The breakfast offer was very comprehensive, cold buffet, cereals, juices, yoghurts, cooked breakfasts except bacon. The only issue during breakfast was service - the restaurant was virtually full and we noted a number of managers clearing tables too. After breakfast we remained in our room until 12 noon and then checked out. I would highly recommend this hotel. One point to note is that this hotel is actually in Slough and not at Heathrow T5 - so at least 20 mins by shuttle bus or taxi to the terminal. December 16, 2013
Rated 5.0 out of 5.0 Highly recommended Our stay here was excellent. The staff were friendly and very helpful. The room was spotlessly clean and the bed was very comfortable. A n excellent breakfast, with plenty of choice. Highly recommended. December 16, 2013
Rated 3.0 out of 5.0 by The most uncomfortable night I've ever had Entering the hotel led me to think that my family would have a good nights sleep before our flight from Heathrow the next morning, however that was not the case. Although the room was presented very well the beds were extremely uncomfortable and small. Our Children slept in the pull out bed, while my Husband and I slept in (or should I say tried to sleep in) the main bed. However, the bed was small and we rolled into the centre and it hard. The roll out bed on the other hand had a wafer thin mattress and it was so hard that sleeping on the floor would have been more comfortable. This was a big disappointment from the other Holiday Inn's we've stayed in and I'd have to say that I would not choose the Holiday Inn at terminal 5 again, nor would I recommend this hotel to any families wishing to have a good nights sleep. December 14, 2013
Rated 4.0 out of 5.0 by nice front desk lady, comfort room, quiet I stay here for a night due to late arrival from malsysia, and return for another night prior to my return from europe, the room is clean confort, and convenient bus service to airport. I will return again during my next trip. I will vote her be the best employee of month if I remember her name. December 14, 2013
Rated 4.0 out of 5.0 by Boring location Good rooms Check time quite good and staff friendly. Rooms are really good and I had a good nights sleep. Location wise is not to good not to many eating options available nearby, Breakfast a bit disappointing not many options and most of the plates was empty and was not replenished quickly enough. Ok for one or two nights stay but not a long time work period. Check out staff might have been unlucky not any greating and they rather talked between themselves then serve the customer, not one smile not even saying good bye when leaving. I asked for an envelope to put my bill inside she just looked at me like i was from outerspace and in the end she just places on envelope on the desk without saying anything December 11, 2013
Rated 3.0 out of 5.0 by Disappointing and not so near T5 as you would expect The ambience of this hotel is great and it is very convenient, however the beds are too small for 2 people and you end up rolling into the middle - we did not sleep very well at all and neither did our friends. Breakfast looked good but really was not great quality and the coffee was undrinkable. We also felt it was a long drive to the long term parking. I would rather pay more and get something enjoyable December 10, 2013
Rated 4.0 out of 5.0 by Excellent value for money Stayed for the first time and would recommend this hotel to my friends and family. Very easy access to Terminal 5. Reception staff were excellent and very helpful. Only minor problem was that the room was too hot and the air conditioning could not be turned down therefore making sleep difficult. However, that would not stop me returning again for an overnight stay. December 4, 2013
Rated 4.0 out of 5.0 by Very good as usual here... Very good as usual here. If arriving late, be prepared to have to search for quite a while for a parking space as it is always over-full! Staff here are excellent & very helpful/accommodating re: requests/service. Rooms are always spotless. December 1, 2013
Rated 2.0 out of 5.0 by Remoteness from T5 We normally stay at the centrally located HOLIDAY INN/ARIEL on Bath Rd. which is close to the central terminals. It takes about 30mins from ARIEL to T5, so we decided to book HOLIDAY INN EXPRESS (T5) as we were flying out of T5. But beware. The hotel is actually in Langley which is about 3-4 miles from T5, necessitating an £8.00 bus ride from the airport. We checked in and mentioned this to the Manager, who was slightly evasive, so we had the impression that this situation had been previously reported. The return bus to T5 takes about 30 minutes as collections are made from other hotels in the vicinity. That said, drinks voucher was presented and we had a decent bar meal. December 1, 2013
Rated 4.0 out of 5.0 by clean, comfortable and quiet. Will stay at this hotel again the next time. It is clean, comfortable and quiet. November 28, 2013
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