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Rated 3.9 out of 5 by 509 reviewers.
Rated 4.0 out of 5.0 by nice front desk lady, comfort room, quiet I stay here for a night due to late arrival from malsysia, and return for another night prior to my return from europe, the room is clean confort, and convenient bus service to airport. I will return again during my next trip. I will vote her be the best employee of month if I remember her name. December 14, 2013
Rated 4.0 out of 5.0 by Boring location Good rooms Check time quite good and staff friendly. Rooms are really good and I had a good nights sleep. Location wise is not to good not to many eating options available nearby, Breakfast a bit disappointing not many options and most of the plates was empty and was not replenished quickly enough. Ok for one or two nights stay but not a long time work period. Check out staff might have been unlucky not any greating and they rather talked between themselves then serve the customer, not one smile not even saying good bye when leaving. I asked for an envelope to put my bill inside she just looked at me like i was from outerspace and in the end she just places on envelope on the desk without saying anything December 11, 2013
Rated 3.0 out of 5.0 by Disappointing and not so near T5 as you would expect The ambience of this hotel is great and it is very convenient, however the beds are too small for 2 people and you end up rolling into the middle - we did not sleep very well at all and neither did our friends. Breakfast looked good but really was not great quality and the coffee was undrinkable. We also felt it was a long drive to the long term parking. I would rather pay more and get something enjoyable December 10, 2013
Rated 4.0 out of 5.0 by Excellent value for money Stayed for the first time and would recommend this hotel to my friends and family. Very easy access to Terminal 5. Reception staff were excellent and very helpful. Only minor problem was that the room was too hot and the air conditioning could not be turned down therefore making sleep difficult. However, that would not stop me returning again for an overnight stay. December 4, 2013
Rated 4.0 out of 5.0 by Very good as usual here... Very good as usual here. If arriving late, be prepared to have to search for quite a while for a parking space as it is always over-full! Staff here are excellent & very helpful/accommodating re: requests/service. Rooms are always spotless. December 1, 2013
Rated 2.0 out of 5.0 by Remoteness from T5 We normally stay at the centrally located HOLIDAY INN/ARIEL on Bath Rd. which is close to the central terminals. It takes about 30mins from ARIEL to T5, so we decided to book HOLIDAY INN EXPRESS (T5) as we were flying out of T5. But beware. The hotel is actually in Langley which is about 3-4 miles from T5, necessitating an £8.00 bus ride from the airport. We checked in and mentioned this to the Manager, who was slightly evasive, so we had the impression that this situation had been previously reported. The return bus to T5 takes about 30 minutes as collections are made from other hotels in the vicinity. That said, drinks voucher was presented and we had a decent bar meal. December 1, 2013
Rated 4.0 out of 5.0 by clean, comfortable and quiet. Will stay at this hotel again the next time. It is clean, comfortable and quiet. November 28, 2013
Rated 4.0 out of 5.0 by Signage and information We felt there was a lack of easily accessed basic information. Signs to our bedroom were not placed for ease of reading, facilities had to be guessed at or needed a tel call to reception or visit to the front desk. A small thing but one that would be easy and cost effective to address. Otherwise a very pleasant, night's rest with an excellent breakfast included. November 25, 2013
Rated 5.0 out of 5.0 by Comfortable stay Good value for money for an hotel so close to Terminal 5. The room was very comfortable and there is a welcoming atmosphere throughout the hotel. The included breakfast was a bonus and very good indeed. Will definitely stay here again and highly recommend. November 24, 2013
Rated 5.0 out of 5.0 by easy access for terminal 5 randomly selected for quick trip to Nice out of T5. easy secure parking, looks like a brand new hotel. relaxing lighting,quick check in , friendly staff ,prepaid with Avios points. clean room, especially bathroom. well located bistro within hotel.definitely stay again and definitely use T5 again. November 24, 2013
Rated 4.0 out of 5.0 by Excellent stopover close to Heathrow A great value for money stop off before you fly. Close to Heathrow and easy access. Roms excellent, clean , spacious and well equipped. Buffet style breakfast included in a cost an added bonus. The staff are welcoming, helpfull and add to the experience. Costa coffee on site as well. November 21, 2013
Rated 5.0 out of 5.0 by good breakfast , good location It was easy access by shuttle from the airport and comfortable stay in a large room and business center was very convenient to use internet. Good breakfast. November 20, 2013
Rated 3.0 out of 5.0 by Ok for a night or two Not the best hotel I have stayed at... I was here for a week on business and not massively impressed by the hotel considering it is newer than the majority in the area. It boasts about free Wi-Fi being available however there is no point in boasting if you can’t even access it. The Internet didn’t work and the solution from reception was to use it downstairs and not in my room...... Not really a solution in my mind. The service throughout the hotel is slow and it feels as though nobody really has control of what is going on?? Especially in the restaurant.. Rooms are basic but liveable... they can be quite stuff and the aircon takes a while to kick in and isnt very powerful November 19, 2013
Rated 2.0 out of 5.0 by Phone in a Pizza I don't know whether I expect too much as a Platinum Elite member but this stay was nothing more than average at best. I decided to go to the hotel's Trotts restaurant for dinner and was shown the very first seat next to the entrance and where every other diner would walk past. I asked for a more central table - there was quite a choice as there were only 3 people seated at that point - and was shown something that was more acceptable. I was given a menu but the serverr and he then disappeared without asking if I wanted anything to drink, etc. During the next 15 minutes, not one server approached my table but another guest arrived behind me and had successfully ordered a drink and received his starter. At that point, I got up and left, advising the server behind the bar that no-one had bothered coming for my order. I then walked across teh main road to a BP garage and bought sandwiches, etc from their mini M&S food store. Later that evening I sent a note to the IHG group and following a response from them, the hotel duty manager called to see if he could do anything for me, such as providing some food. Too late. I'd already enjoyed the luxuires of petrol stations sandwiches. Apart from free wi-fi, there's nothing in the bedrooms that make it feel any different than if I was a passing traveller using the hotel for the first time. I also thought that I may have recevied some extra points for my inconvenience and poor experience, but I should have known better. (hilariously, I recveived a 15% discount voucher for the restaurant that didn't want my custom). Not sure I'll be rushing back. November 18, 2013
Rated 4.0 out of 5.0 Nice hotel- easy for T5 and Car Rental Return. A great little hotel that is everything one expects for a HIEX. The BP across the road is convenient for car rental return customers needing to refuel. One big pity is the car parking in two respects. Firstly if you park at the rear of the hotel- there is no obvious access from the back- so if you have lots of luggage it's a hassle. Secondly- the £10 charge is in my view too much. I would prefer to see the hotel allow complimentary parking for guests- or at least Priority Club guests. I appreciate that the system is probably introduced due to non-guest congestion in the past, but the fee did make me hesitant to reserve this hotel initially. November 17, 2013
Rated 4.0 out of 5.0 by Extremely comfortable Rooms was very clean and comfortable. Bathroom really modern and clean. Staff were most helpful. Would definitely return to this hotel. Great value for money. November 17, 2013
Rated 5.0 out of 5.0 by HEATHROW - CHEAP AND SMART Rooms new and feel fine. Good TV and excellent beds. Great bathroom and feels modern. Outstanding price. November 17, 2013
Rated 4.0 out of 5.0 by Holiday Inn T5 This is a very comfortable hotel, clean and warm. Car parking charges have been added since our last stay, £10 per day, not necessary, as there is ample space. We were staying for 3 nights but had no sets of drawers for clothes, just hanging space. One small set of drawers would be very helpful, not every traveller is in transit. Decent coffee for breakfast would be desirable. November 17, 2013
Rated 4.0 out of 5.0 by Room allotment I booked a family room for 2 adults and 2 kids including an infant. We checked in late at around 11:00 pm. We were initially given a room with one double bed. I left my family and luggage in the corridoor, reported to reception - who promptly apologised and arranged a different room, with sofa bed. Unfortunately the sofa bed wasn't ready. The staff was very quick in bringing the bed spreads and sheets required. But noting that the airconditioning was not satisfactory, he offered if we wanted a different room. Also, he helped us transfer to another room in the farthest possible corner, as advised by staff in reception. His attention and care was extraordinary and he apologised for the wrong room allocation made by the staff on an earlier shift. November 16, 2013
Rated 4.0 out of 5.0 by Everything good except restaurant Cannot fault the accommodation except that I booked another room for a few days later at the desk and now I am waiting to see if you will credit the points. Should have done it online. Had to wait in a queue for at least 10 minutes to check in as a bus had just arrived from the airport. I was only about 4th in line so check in was very slow despite 3 attendants. The only real negative was the service in the Italian restaurant. The pizza was quite cold and the staff was not as polite as they should be. Looked like a lot of apprentices to me. Improve in this area and you will be a pretty good place to stay and good value for money. November 12, 2013
Rated 5.0 out of 5.0 by Best please to stay This hotel is in a PERFECT LOCATION TO RELAX . I will stay her on my next trip back November 7, 2013
Rated 5.0 out of 5.0 by overnight before flight I wish this hotel were closer to the city for the same price! It was the nicest bathroom of 5 different hotels in England. Very modern and clean bathroom. November 7, 2013
Rated 2.0 out of 5.0 by A fair experience Just fair compare to other intercontinental hotels I have stayed November 7, 2013
Rated 4.0 out of 5.0 by stay at T5 I had the opportunity to stay at Holiday Inn Express on Nov 3. The hotel was clean and I was greeted warmly by the staff. My room was clean and spacious which was a plus as I spent most of the day there just watching TV etc after a long couple days before and was just waiting for the flight. I was not overly happy with the pasta at all in the Italian restaurant as I expected that Lasagna would have some noodles in it :) Overall though, the stay was excellent, no problems, the wee M&S store across was good for getting snacks and drinks. Buyer beware though, if you are not flying out of T5 ( I was on air canada out of T3) the shuttle took 45-50 minutes to get there and I was glad that I chose to go a half hour earlier than I had planned. Not a big deal but I don't think the hotel staff realized it took that long and I would request that they be informed. Thanks, good hotel, good price for Airport. November 7, 2013
Rated 4.0 out of 5.0 by my review parking is an extra £10 if u can find a space for number of rooms not enough parking double bed to soft , sofa bed need to be checked underneather as I found some one glasses in the room and the wifi did not work which is no good staff did try but they could not get it working for us November 7, 2013
Rated 5.0 out of 5.0 by Good hotel My stay was wonderful the staff were very pleasant better still there was a/c in the room which I've never experienced in any other holiday inn.well done holiday inn.breakfast was nice & hot didn't have 2 wait for a table or the was no shortage of food.i.e didn't hav to wait November 6, 2013
Rated 5.0 out of 5.0 by Bed too Soft/ WIFI needs improvement right away My only peeve is that the beds were to soft, and the WIFI was too weak or not working... I did also have a not so pleasant experience when haveing breakfast, I did report it to the Front Desk Manager Saif M. He looked into ther matter right away... I would be happy to return to this property again...The FD staff was cheerful and helpful! Cheers, RC November 4, 2013
Rated 5.0 out of 5.0 by Nice Hotel & Great Value Great value and best Bathroom of 2 weeks in England, including at much more expensive hotels. November 4, 2013
Rated 4.0 out of 5.0 by Good service Good hotel no problems better than others in the area November 1, 2013
Rated 5.0 out of 5.0 by Excellent staff attention I would recommend this hotel to anyone. The staff showed an interest in ensuring all out needs were catered for. The parking is very convenient and the breakfast being included in the price is an offer that other hotels do not provide. Well done T% and we will be staying with you again, October 27, 2013
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