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Rated 4.0 out of 5 by 797 reviewers.
Rated 5.0 out of 5.0 by Nice hotel near Heathrow Nice hotel conveniently local near Heathrow. Good price for a hotel this close! July 1, 2015
Rated 1.0 out of 5.0 by If you wish value for money choose another hotel This hotel has coach loads of guests arriving from the Indian sub-continent so is busier than Euston at rush hour! You will hear slamming of doors and being woken up at mid-night with faulty alarms. Large roomn but sparsely furnished - no iron or ironing board. If you need to use the internet you will have a problem, I had to pay as the Free WIFI did not work and the paid WiFi kicked you off frequently. Breakfast was a horrible experience - there was a choice - take it or leave it. No bacon or pork products are served in this hotel, no choice of eggs except hard scrambled. If you can avoid this hotel, it will be a good decision, unless you are desperate July 1, 2015
Rated 5.0 out of 5.0 by Resting before the upcoming early start to our holiday We did find getting from the main bus station near Terminal 2 to the Hotel a further distance than we had expected. As it implies it is located at T5 in the advertising literature. It is in fact some distance away from Terminal 5 in actual fact. There is however bus transportation - for which one has to buy a return ticket between the bus station, hotel, and T5. This runs every half hour. We had to catch the 5.30 a.m. bus to be sure of allowing enough time to be at Terminal 5 for our early check in with British Airways. We enjoyed dinner at the hotel, retired early and slept well. Did not have any breakfast though because of the early check in. July 1, 2015
Rated 2.0 out of 5.0 by Average hotel and fair service - if you are looking for something worth the price. It is not here. June 30, 2015
Rated 4.0 out of 5.0 by Up to usual standard for HIExp Surprisingly quiet in the room considering the closeness of Heathrow Airport. June 29, 2015
Rated 5.0 out of 5.0 by Good service and good for airport Good stay, very easy to get to T5 with shuttle. We found the hotel easily, on Google maps, but the directions on the Hotel site were confusing June 29, 2015
Rated 4.0 out of 5.0 by Manager very helpful We were very appreciative of the manager working with us to allow an early arrival as well as accommodating us with short-term parking which allowed us to get our luggage to our room prior to returning our rental car. Bus service was wonderful with pick up at the front door and a short ride to the airport. The only thing I was disappointed in with this location was the restaurant that was available for evening meals. I chose to have a steak (requested to be medium rare) came out cooked medium and tough as shoe leather. Sent back, next steak was somewhat closer to medium rare, but still very tough and not flavorful at all. Probably one of the worst steaks I have ever had. Really upset based on the price charged. Advice- Do not order steak from this establishment, you will be very disappointed. I will say that the pasta and pizza options smelled great, cannot attest to their taste though. June 28, 2015
Rated 3.0 out of 5.0 by Answers to guest questions Overall the hotel visit was nice. However, when I asked the reception desk for wash clothes (small towels to be used for washing face, etc.. ), I was given hand towels for wiping your hands face (much larger towels). They seemed confused about what a wash towel was vs. a hand towel. The finally said that we do not have face towels because the are a Holiday Inn "Express". I have stayed in many Holiday Inn Express hotels and they had wash towels. I just left a Holiday In Express in Dublin and they had wash towels. I have stayed in other hotel brands within the UK and they had wash towels. The is not a cultural/country difference or a "Express" vs. non-Express difference. This was a cope out. I feel the answer given was lame. I know the issue of towels sounds a bit petty, but I would have much preferred a straight answer like "we just don't have any towels vs. being given a lame answer. June 27, 2015
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