Rated 5.0 out of 5.0 by GeeJay Business - Overnight Stay
Room quality excellent
Reception staff / service excellent
Restaurant - evening meal - limited choice & medium standard
breakfast - quick & efficient
Overall - thoroughly reccommend
December 2, 2012
Rated 5.0 out of 5.0 by Bobontheroadalot Another Great Stay at the HIE Slough T5
I have stayed at this hotel several times. I always find the service friendly & efficient. There is good parking & the price for this is fair & reasonable.
This hotel is always busy but checking in & out is generally quick & problem free.
I am a Priority Club member & due to reaching a particular level I get free wi-fi access which is very useful.
There was some aircraft noise this time as the planes were taking off more towards the east, but I generally don't hear them at all.
Here there is a choice of three complimentary newspapers instead of the usual one (Independent) which I hate, but hey, live & let live.
November 28, 2012
Rated 2.0 out of 5.0 by AJAX A mixed bag but not good overall
There are two aspects of this stay that are worthy of note.
Firstly, our experiences interacting with the staff were very mixed. For example, the folk serving in "Tratt's" were helpful, friendly and went out of their way to assist and make us feel welcome. However, the person we dealt with at Reception (checking in and out) was unfriendly and had very poor client-oriented skills. She had a pronounced Eastern European accent, spoke quickly, made phone calls and did other tasks while checking us in, did not face us while speaking and, as a result, was very hard to understand. She did not smile once in any interaction.
Secondly, I find it unconscionable that a hotel would have the gall to charge a person staying in the hotel for parking. I saw the listing for car parking when I checked in online but assumed this was for those leaving a car at the hotel while travelling elsewhere (since this was an airport hotel). I have never been charged at a Holiday Inn before for parking while staying - this is a devious and unacceptable charge. Had I realised that I would be charged for parking while staying at the hotel, I would not have selected this hotel as it would not have been the best value.
November 26, 2012
Rated 5.0 out of 5.0 by Scot9 Convenient location and very good value
We found this to be a convenient place to stay for ease of access to and from Terminal 5.
The hotel was spotlessly clean and the room very spacious.
Staff friendly and polite without exception.
November 22, 2012
Rated 4.0 out of 5.0 by Wales1 Another Good Stay
We have stayed at this hotel on many occassions. Very good hotel, friendly staff, close to London.
November 21, 2012
Rated 4.0 out of 5.0 by Picard comfortable hotel
Enjoyed my stay here staff very helpful overall everything at a good standard
November 20, 2012
Rated 5.0 out of 5.0 by sandysheph great staff lovely room
lovely friendly staff great breakfast choice
very nice having a fridge in the room
very clean a credit to all who work there
November 19, 2012
Rated 5.0 out of 5.0 by shellzda1 Excellent customer service
When I arrived the room was very hot and stuffy. I was told the hotel system had been flipped to heat and there was nothing I could do. Shortly after, the manager on duty called to tell me that they switched it. My room became wonderfully cool within the hour. The room was beautiful, I loved the blue light! It was very quiet and the bed was extremely comfortable. I enjoyed being in this hotel and will definitely stay there next time I am in London!!
November 18, 2012
Rated 5.0 out of 5.0 by jw123 Great Hotel
Excellent Hotel, lovely rooms and great value. Staff are really friendly and efficent.
Could do with a bigger menu, but what there is on there is good value.
I would definitely recommend, and stay again A*.
November 13, 2012
Rated 4.0 out of 5.0 by airrob7 A memeber of staff walked in while we were in bed.
Generally the hotel is an ideal place to stay for travel too & from Heathrow airport. We found the staff very helpful & only to happy to meet our needs. Where the hotel let its self down was the noise levels along the corridors. We were returning from a long flight from the USA & checked into the room at approximately 13.30. Shortly after 14.00 we retired to bed, in need of sleep, but had to listen to the cleaning/maintenance staff, which made it difficault to sleep. At approximately 16.30 we herd a knock at our door & before we could answer a memeber of staff opened the door. My wife automatically shouted to the gentleman to leave immediately, which He did apologising profusely. Unfortunately neither my wife or I could sleep after this event, as we both were very apprehensive about the possability of the door being opened again. This was unfortunate as our stay was pretty good, but I cetainly did not have a good nights sleep & checked out the next day very tired.
November 11, 2012
Rated 5.0 out of 5.0 by Syd27 5***** T5
Excellent ...fabulous spacious room, very clean, good room service and house keeping, quite and very peaceful..highly recommended for families with children of all ages..our 6th stay at this hotel!
November 11, 2012
Rated 5.0 out of 5.0 by Bobka1950 Good service and friendly atmosphere
I would recommend this hotel to anybody. We only stayed overnight but the experience was well worth the money. The staff were very helpful and the rooms were clean and tidy. The continental breakfast was varied and plenty of it. A most enjoyable experience all round.
Thanks to all your staff.
November 8, 2012
Rated 4.0 out of 5.0 by Noddyandbigears Staying at a Hotel near Heathrow
Fine bed for the night at the hotel. Meals were bland and half pint glasses seemed small
November 7, 2012
Rated 4.0 out of 5.0 by Willie58 Trust and security
I had, on a previous visit left my iPad in the room I checked out of and as I was at the airport and unable to return to the hotel to recover it, I called the front desk and they retrieved it. I returned 2 weeks later and my iPad was returned to me safe and sound.
Excellent service and many thanks for that. I should also state that my offer of a reward for it's safe recovery was turned down flat as they felt it was all part of their duties.
November 1, 2012
Rated 1.0 out of 5.0 by Brid04 Insulting and thoroughly ridiculous
It is without any doubt that a hotel which appears at first to be courteous to customers needs...but which then insults it customers in front of other guests shouldn't receive any accolades regardless of the name or prestige...Having stayed at other competitor hotels and received one must say...Courteous and Excellent customer service...it is quite upsetting and shocking to leave this hotel with such a bad experience that deters my family and I from ever returning back to the brand in the future regardless of the location...
October 27, 2012
Rated 3.0 out of 5.0 by Jetlagged Jet=lagged
Room was comfortable and quiet.
TV did not work so nothing to help me relax and unwind from a long flight.
Ordered soup and dessert from Trats for room service. When it arrived half the contents had leaked from the plastic box containing the soup into the paper bag in which it was delivered.
Staff on Reception were friendly and helpful.
Suggest quality and content of room service could be improved and electrical appliances i.e.TV's should be checked before room is re-let.
Have stayed in Holiday Inns on previous occasions and been perfectly happy with everything. This one is not up to the usual standard.
October 26, 2012
Rated 4.0 out of 5.0 by Dave96 Good nights stay
Good nights stay.
Evening meals can be a bit repetitive after you have stayed more than 15 nights but the food is good.
October 21, 2012
Rated 5.0 out of 5.0 by ZurichCH Great place near airport
Even though it's not right next to the airport., it's worth the trip. Hotel seems brand new, and has a nice bar at reception with reasonable prices to relax at night, and breakfast was great in the morning.
October 21, 2012
Rated 4.0 out of 5.0 by 22220 The HI exp gap
Easy access to LHR and tube via local bus.
Well trained staff with pleasent smiles..
Breakfast is missing bacon--
Poor toiletries and stopped drain in shower and NO washcloth
NEEDS FREE wi-fi
October 20, 2012
Rated 5.0 out of 5.0 by BigAl1 Everything you want
Pleasant welcome,comfortable sta,y convenient to Heathrow and excellent value.
October 16, 2012
Rated 5.0 out of 5.0 by Diane888 Relaxing and comfortable stay at a great price
The hotel staff were very polite and obliging. Nothing was too much trouble. The rooms were very clean and daily towel change. The location was good for us to travel to a birthday party in Virginia Water and a day's site seeing in Windsor. On site parking was extra and a bit steep but plenty of parking space and no fuss made it worth it. The hotel was easy to find straight off the motorway for us. We would definitely stay here again and recommend it to others.
October 13, 2012
Rated 5.0 out of 5.0 by Nogalert A great Oasis near Heathrow T 5
This is the second time this year we have stayed at the Holiday Inn Express T5. and both times we have had a wonderful experience with both the staff and the hotel facilities.
The rooms are very modern, spacious and well appointed. The Bathroom was wonderful with a huge shower. Everything looked brand new.
The breakfast was very nice and included the English favorites of eggs, baked beans, and sausages, plus the usual rolls, croissants, cereals, yogurts, etc.
It was very busy at breakfast, but the staff were constantly clearing up tables and moving things along. Very kid friendly. Legoland is about 5 km away and this hotel is a favorite stopover for families coming into town to visit the [ark.
October 13, 2012
Rated 5.0 out of 5.0 by TomandAnnie Very Nice
This hotel is very clean, comfortable and affordably priced. We stayed five nights and were completely satisfied with our room as well as the attached restaurant. The wireless internet is a llittle pricy, sold in increments, and it is a long ride to the major attractions of London (utilizing the tube and bus system about 1hour and 30 minutes to Buckingham). . . . but those are certainly minor obstacles. We enjoyed our stay and will probably book again. Very nice . . .
October 10, 2012
Rated 5.0 out of 5.0 by Tbobs Lovely bathroom!
Room was very quiet even though close to Heathrow and very clean throughout. the bathroom was modern and well equipped. had an enjoyable meal in the restaurant as well. Would definitely recommend.
October 10, 2012
Rated 5.0 out of 5.0 by Janjohn112 Lovely rooms good service
Didn't have breakfast as we had to leave too early.
Very impressed with the rooms and bathroom, shower was amazing.
Beds far too soft for our liking.
October 10, 2012
Rated 3.0 out of 5.0 by Vinton An average hotel
The price is too high. Should give complimentary WI-Fi to clients (at least for one hour)
Shower tray is clogged.
October 9, 2012
Rated 2.0 out of 5.0 by RMP1 Room for improvement
I'm a Gold member for the Priority Club but you receive no special treament at this hotel! Service has a lot to answer for...reception is poor and so is any guest related services. More training and better management is needed. I was over charged on my last stay and still waiting to get a refund. Overall the hotel has room for improvement!
October 8, 2012
Rated 4.0 out of 5.0 by BusinessTravel Comfortable Room and GREAT Service
This is a good Holiday Inn Express and much better than other hotels of similar branding in the Slough area. The staff are excellent, the rooms are comfortable and the restaurant menus are pretty good. The only down side is it’s a popular hotel and often pretty full during the week but better that than some of the other offerings around Slough.
October 8, 2012
Rated 5.0 out of 5.0 by RoeA Great value
this was my first experience with a Holiday Inn Express and it was much more value then I had expected. Comfortable, large room, clean and all the aminities of a full service hotel. The staff was friendly and very helpful.
Nice area to socialize near lobby, with full service bar.
Airport shuttle right outside, and in spite of the proximity to airport the room is amazingly soundproof. Never heard a plane!
In fact my friends saw the hotel and switched from where they were staying to check in here.
September 25, 2012
Rated 5.0 out of 5.0 by tpot good location for terminal 5
Overall excellent. Needed a hotel convenient for terminal 5. Flight was very early so did not have breakfast. The Hoppa bus runs early so this suited us very well. Very nice room, fast check in and parking package was great, leave keys with hotel and AAP take car away and then meet you at arrivals on your return.
September 22, 2012