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Rated 3.9 out of 5 by 545 reviewers.
Rated 4.0 out of 5.0 by Holinn express T5 Heathrow hand for airport and park and deliver service for car was great not sure about costing for this though is it £5 extra jsut for night of stay or £5 extra for each night car is parked? March 6, 2014
Rated 4.0 out of 5.0 by Good overall service Good hotel for a pre-flight stop over at Heathrow. Very efficient service and helpful staff. Would use again. March 5, 2014
Rated 5.0 out of 5.0 by A shot in the Dark which proved excellent choice An experience I will repeat when using T5. I thought the ease and use of the Hotel gave me every advantage for a stress free time when checking into Heathrow March 4, 2014
Rated 4.0 out of 5.0 by Clean The hotel was clean and comfortable and the price was quite reasonable. The complementary breakfast was just OK, the range of hot food was very limited. The facility to be able to leave a vehicle at the hotel while on holiday is good. But upon return the hotel staff do not seem to know or realise that you have recently stayed with them and that they have both your vehicle and its keys. March 1, 2014
Rated 4.0 out of 5.0 by Good reputation and nice customer welcome Accustomed to very good decor with Holiday Inn, staff were very friendly and expedited our check in although it was after midnight. Would have loved more choice for breakfast and slightly longer times! March 1, 2014
Rated 1.0 out of 5.0 Poor Experience First room did not have the sofa bed that I was promised at check in. The room just had an empty spot! The front desk was surprised about it as well, and simply offered a change of rooms. The second room's A/C unit did not power up at all. Front desk simply advised me that they did not have another room for me. The staff could not get the unit to work. No apologies, simply stated that they will make Maintenance aware of the issue. Sure did not help me for an uncomfortable night. The hotel did not have wash cloths for shower!!! My family is from the USA and were completely new to the area or we would have found another hotel. This hotel does not meet Holiday Inn Express standards by any means. February 28, 2014
Rated 4.0 out of 5.0 by value for money, excellent We couldn't fault this hotel it had everything we needed, the bathroom with a double shower was something else, all this and a very hearty free breakfast. wonderful February 27, 2014
Rated 1.0 out of 5.0 by poor cleanliness Having stayed before at this hotel I was looking forward to a relaxing stay, But the comfort of the bed was probably the worst I have ever stayed in, Plus the Tablets under my Daughters bed ruined our stay. February 27, 2014
Rated 5.0 out of 5.0 by Comfortable I stayed here for one night while in transit for a flight. The staff are lovely. The only issue is the rooms are not very sound proof so you can here flights from the airport and other guests going up and down the hall. Other than that it is a lovely place to stay and close to the airport and you can get the bus - perfect. Cannot comment on cooked food as there was an issue with gas but the sanwiches that were available for fantastic. I would stay here again. February 26, 2014
Rated 3.0 out of 5.0 by Nice hotel, car park expensive if you can find a space! I stay at this hotel a lot with work. The staff are on the whole very good, although they do seem to have a lot of new members of staff who are not always the best. The last few times I have been woken up by house keeping banging on the door, despite having the do not disturb sign on. From a conversation I heard when checking out I was not the only one to suffer this. The onsite restaurant (Tratts) is ok for a quick meal before you go out. However it is only open M-F despite the menu saying its open everyday. We found this out by calling the restaurant to make a reservation and being asked to leave a message on the answer phone. When no one called us back from Tratts I called reception and was advised it's closed. This completely messed the night up as we had to look for somewhere else to eat, which made us late. The car park at the hotel is a nightmare be warned. Since they removed the barriers a lot of locals and guests from other hotels park their cars here. Every weekend for the last 3 weeks I have been unable to park in a space in the car park. Guests are having to park on corners, on the grass by the entrance and generally where ever they can find some space. One night after returning from a night out I witnessed a taxi drop 4 people off at the hotel who then got into separate cars and drove off. Luckily we managed to get a space, however this was after driving about for 25 minutes at 2.30am. Considering the hotel put the price up to £10 per night to park here I would like to actually park my car in a space. Not on the side of the road or on the corner of the entrance to the hotel. This really needs to be looked into and resolved by the manager. Because of this I have booked myself into another hotel this weekend. February 26, 2014
Rated 1.0 out of 5.0 by Worse hotel I have stayed in I am used to staying in holiday inns a lot as I use them normally for work related but this time I asked my whole family to stay for my 40th as I was having a party not far from the Holiday inn and it was the worse sleep I have has an ages my air conditioning did not work when I rang down to reception they said they will send someone up and they never did the rooms were so hot there was a lot of noise coming from upstairs I did call reception again they did nothing and also we had no towels in our room and had to te reception 4 times until they gave us some and the breakfast the next morning I have never eaten anything so disgusting in my life I have not stopped throwing up since having that overall this place is vile!!!! February 26, 2014
Rated 4.0 out of 5.0 by Great staff Spent 9 nights here for work. Staff are all friendly and helpful. Only complaint is that the bar food was not very good but that was certainly. Made up for by the excellent food in the Italian restaurant. February 26, 2014
Rated 5.0 out of 5.0 by Great Stay and Comfortable A very clean, modern hotel. The bathroom was very clean. The room was confortable. Location is ideal for Heathrow and close to the M4. Plenty of car park spaces, although can get full sometimes, however always managed to park on site. Staff very friendly and helpful. Only recommendation is to improve the WiFi connection. February 25, 2014
Rated 5.0 out of 5.0 by Great Service and Friendly Staff Modern Hotel, very clean, excellent bathroom. Good location, easy access to M4 and Heathrow.Good price. Staff very friendly and welcoming. February 25, 2014
Rated 5.0 out of 5.0 by Home from home! The staff here could not be more friendly and always go out of their way to make this a true "home from home" experence. February 25, 2014
Rated 5.0 out of 5.0 by Regular Guest Being a regular weekday guest working in the area this HIEX has the perfect balance of facilities for me. Very accessible, easy to come & go quickly, and ever helpful & friendly staff. Have used many hotels in the area and this has the ideal balance for me - not looking to go anywhere else now I've found HIEX. February 25, 2014
Rated 4.0 out of 5.0 by very good service would have no hesitation is recommending this hotel, only problem we had was trying to find a place to park the car. very good breakfast with good choices. February 25, 2014
Rated 4.0 out of 5.0 by Car drivers beware The car park is cramped. The park and stay deal I chose only included parking at the hotel, which was not clear on the IHG website used for booking, and meant an addtional cost per person for hotel bus transfers. February 24, 2014
Rated 1.0 out of 5.0 by Horrid beds nowhere near the airport The hotel is about a 10-15 minute drive from the airport. The mattresses are thinner than cots. the dishes used at breakfast smelled as if they hadn't been washed. The staff had no knowledge of the hotel-airport transport. Completely disappointed coming from a Holiday Inn. February 23, 2014
Rated 3.0 out of 5.0 by Hotel and parking deal Overall I would say that I was reasonably happy with the overall package. The hotel was modern ,clean ,had a nice bedroom and the staff were pleasant and helpful. On the downside the double bed was too soft for us and sagged in the middle, also the cooked selection for breakfast was poor, but the other offerings were ok. The car park was very full when we arrived mid afternoon, but there was a fire brigade conference on as I have never seen so many fire engines in one place ,and from all over the country. We didn't bother with the hotel food in the evening and walked 20 minutes to a local pub and sampled their fare. Found the click car parking at Heathrow pleasant and efficient ,and all went smoothly. Would do deal again if going to Heathrow ,so ok for night before flying from Heathrow. February 23, 2014
Rated 4.0 out of 5.0 by Overall a nice Hotel A nice Hotel, well managed with efficient friendly staff. February 23, 2014
Rated 5.0 out of 5.0 by the great kerala trip 2014 Found the hotel on line when looking for cheap hoiday parking and was supprised at the price (would never have looked as i would expect it to cost way more). Had an excellent night with friends who we persuaded to join us. even though the hotel was fully booked the service was excellent, the italian restauraunt although not great was real value and all in all it was a very pleasant stay. the mrs thought the room was a bit cold but otherwise fantastic and when we returned from holiday the car was there waiting for us. on top of this a 20min shuttle service (H5) transports you for just £7 return. Loved it - WILL be back February 22, 2014
Rated 4.0 out of 5.0 by reasonable and good value hotel Not the most romantic hotel, but clean, adequate and a good value package for accommodation and parking before a morning flight. Bland, corporate decor practical but boring. Room very over-heated and no visible way of reducing temperature. Good breakfast included which was a bonus. Leaving car here for a few days felt safe and was convenient. February 21, 2014
Rated 5.0 out of 5.0 by Comfortable and relaxing. This was a comfortable hotel with good restaurants and a good value for the money. The only negative was that we couldn't get the heat to lower in the room. We had dinner in the Italian restaurant and it was good with very good service. I'm not sure why they have named this Holiday Inn Express T-5 as it seems quite far from the terminal, but the Hoppa bus was there in about 15 minutes. I have already recommended this hotel to family members who will be traveling to London soon. February 20, 2014
Rated 5.0 out of 5.0 by Excellent services I had a good stay and my overall experience was fantastic. February 20, 2014
Rated 3.0 out of 5.0 by Ist okay, freundliche Mitarbeiter Ein sauberes "All-inclusive" Hotel, Internet und Frühstück waren im Preis mit drin. Das war angenehm. Das Internet war leider sehr sehr schlecht, also für Geschäftsleute absolut unbrauchbar. Das Frühstücksbuffet ist nur mässig variantenreich, aber grundsätzlich okay. Das Hotelrestaurant für das Abendessen ist leider nicht sehr gut. Grundsätzlich ein gutes und sauberes Hotel, aber leider nicht meine erste Wahl. February 18, 2014
Rated 5.0 out of 5.0 by Excellent Value For Money! As a regular visitor to this Holiday Inn Express, I am very pleased with the level of service received on every visit. The staff are very friendly and are always there to provide guests with a warm welcome. The food is not great, it is very basic and okay at best, that said I do always eat in! This is my favourite HIE, overall, very good, consistent and friendly - EXCELLENT. February 18, 2014
Rated 5.0 out of 5.0 by Great value pre holiday stay Convenient pre holiday overnight stay prior to flying from terminal 5. Offer included 15 days car parking at Click Parking. This car park proved extremely difficult to find as the written directions were very inaccurate and added to the estimated 15 minute journey time. I would not use this service again. February 18, 2014
Rated 4.0 out of 5.0 by location location location Good hotel, close to T 5, great staff. Only problem was room temperature. Air on wasn't dipping below 25... Like Tokyo in the summer. otherwise, very good. February 14, 2014
Rated 5.0 out of 5.0 by Team Thanks to Omar for looking after us at our meeting this week - "faultless" !, always seemed to be there and nothing too much trouble. Anna - thanks for all the photo copying ! Desire - such a wonderful warm smile and manner - you are a credit to the hotel . Overall - WHOLE team were friendly , efficient and helpful ! I Will come back ! Thank you ! February 14, 2014
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