Rated 4.2 out of 5 by 145
Rated 5.0 out of 5.0 by Capt. H Nice Hotel
I was impressed with the staff and cleanliness of this facility. Complementary breakfast was above average. Clean comfortable room.
July 2, 2015
Rated 1.0 out of 5.0 by WhiteGrizly Outdated rooms, smelly and somewhat dirty.
Upon arrival, we requested to have a room on the 3rd floor and was told that was not possible since I didn't make a request when booking. I notified the front desk that I did my reservation online and there was no place for me to leave a note or make such request. I was told I needed to call.
We came to find out from other people staying at the same hotel that they were placed on the 3rd floor and never made such request online, by phone, or at check-in.
We accepted, without further discussion, a room on the first floor. Once in the room and starting to unpack, we noticed several issues:
Dirty pillows: make up and sweat stains on a couple of the pillow cases, one pillow had some black stuff stuck on the pillow itself.
One of the bed skirt had a large stain on it without being able to tell what it was (urine? Tea? Who knows). The other bed skirt had rips on the side and bottom of the bed.
Carpet around the trash can in the room had all kinds of dirt/trash around it, as if it didn't get vacuumed.
The bed frame was a foot bigger than the mattresses which makes people bump into it when walking by.
I communicated these issues to the front desk and requested to be moved and for someone to come and take a look at the room.
Someone did stop by to take a look and we were told they would arrange for us to change rooms. They moved us to a different room (on the first floor)
When an associate came to take a look at the room (before we were moved) It was mentioned that some sort of a discount would be taken off our room rate which was not the case. We did get a complimentary rolling bed ine the room we moved to did not have two beds.
The "new" room was "cleaner" but the carpet still looked it hadn't been vacuumed.
We could not watch anything on TV as the signal kept going away.
After 11:00 pm on Friday night we were awakened by people yelling and running on the corridors. This went on for half an hour or more.
Saturday night there seemed to be an event/party in the "breakfast room". We are not opposed for hotels to have events but then rooms should be better insulated against noise for people who need to get up at 6:00 AM and therefore go to bed at 9:00 PM. A hotel is first and foremost a place for guests to sleep.
The pool was supposedly to be heated but several people complained it was cold and were there for only 5 minutes tops. Our son couldn't even stay in the pool.
There were people smoking right next to the outside doors and the hotel is supposed to be a non-smoking property. What is the advantage of it if the first thing you inhale when you get out is smoke.
July 2, 2015
Rated 5.0 out of 5.0 by TPetch22 Great Place
This HIE is a great place to just spend so time away from home while being able to drive 1 hour to the casinos and Newport, RI. The hotel staff is very pleasurable and the rooms are spacious.
June 30, 2015
Rated 4.0 out of 5.0 by SprkMan Good location & comfortalbe accomadations!
Everything here was good except for 1 experience. Upon arrival, no one was at the front desk. There were 2 people in front of me. The check-in process took longer than normal. A second person never came to help the check-in process.
June 29, 2015
Rated 4.0 out of 5.0 by mct09003 Good
The rooms were very clean and the staff was very friendly and helpful in any inquiry that was made.
June 23, 2015
Rated 1.0 out of 5.0 by JImKMA Room 102
This is the first bad review I've ever written and I stay IHG Hotels whenever possible.
The room I was put in was directly across from a conference center room. The manager in charge of the room was talking so loud I'm sure he could have been heard from the parking lot.
The second problem was that this room is next to a stairwell. All night and morning I could here the door slam and people dragging their luggage up and down the stairs.
The final problem was that every time the A/C fan turned on it made a screeching noise.
I was so tired that I dealt with it and in the morning there were too many people at the front desk so I just left.
IHG is still my number 1 choice for now.
June 22, 2015
Rated 5.0 out of 5.0 by jcool821 great staff
Staff very helpful! Made everything simple and comfortable!
June 19, 2015
Rated 5.0 out of 5.0 by Hawk77 Clean, well kept and friendly.
I just wanted to reach out and say thank you so much for your kind hospitality of my Husband and myself as well as our friends during our stay at the beginning of June.
It was my first time visiting your property and I was very impressed with your hotel. It's always nice to see new properties and yours was no exception.
Anthony took care of checking us in, and he was very hospitable and helpful.
Your rooms are beautiful and please give an extra pat on the back to your housekeeping team- the rooms were spotless and very well kept.
The breakfast hostess(forgive me for not recalling her name) was very sweet and everything looked perfect at breakfast yesterday morning.
June 19, 2015