Rated 4.1 out of 5 by 171
Rated 4.0 out of 5.0 by JimmyL101 Good
Friendly staff, however they seemed unable to handle problems that came up. Had to mention problems every day of stay and they were only one was ever addressed and that was only on the final day of our stay. Housekeeping did not clean room properly after we forgot to leave a tip the second day of our stay, and continued to do the minimum possible the rest of our stay.
November 12, 2015
Rated 5.0 out of 5.0 by EdinNH Great Experience
My Smithfield-Providence Holiday Inn Express was as good as any HIE stay I have ever experienced. We were greeted quickly and professionally by the front desk staff and efficiently checked in. The room was very nice - clean, well furnished and everything worked appropriately. Bathroom was small, but clean and well stocked. The bed was the most comfortable I have experienced, both my wife and I had the best night's sleep we have had in years. The internet service allowed me to stream a TV show for 2 hours without a single issue. Breakfast was the usual HIE spread plus some extra items (bacon, 2 types of sausage, etc). The food and coffee were hot and fresh, and the juice was cold. The Breakfast staff worked diligently to clean and restock the food as the large crowd moved through the breakfast line. Great location, convenient to 295. Excellent experience. I highly recommend this location.
November 11, 2015
Rated 5.0 out of 5.0 by posier Great breakfast
I liked the hotel. I just think you need to face lift the carpets they are stained and look dirty. Some of the mattresses are old need to be replaced. The sofa bed was stained on the mattress. One of the pillow cases had a stain. Just needs some TLC. I thought the price was a little high. Overall I liked the stay. My granddaughters had a great time.
November 11, 2015
Rated 5.0 out of 5.0 by aquapro01 Convenient to Providence
Our stay was extremely comfortable. The staff was welcoming and extremely helpful! The breakfast spread offered a good variety. Both checking in and out proved to be easy.
It was a great place to stay and wonderful experience!
November 10, 2015
Rated 4.0 out of 5.0 by mct09003 Holiday Inn
Hotel Staff was kind and polite. I have stayed here multiple time in the past couple months and the front desk staff now knows me by name. The only negative feature is that the TV channels sometimes flicker or freeze when you scroll through the higher TV channels. other than that every thing has been great.
November 3, 2015
Rated 4.0 out of 5.0 by Unknown13 Solid hotel
Nice hotel, comfortable bed, well situated for my needs. Hotel was very clean, but the bathroom could use a bit more attention. Breakfast offerings could be upgraded.
October 22, 2015
Rated 5.0 out of 5.0 by JByes2014 Nice and clean
efficient staff, decent breakfast super clean property
October 16, 2015
Rated 2.0 out of 5.0 by dbbeckham4 Not the best
I have stayed here the last two weeks. Staff is great, very friendly and professionally playful. My room had a moldy shower curtain, broken tiles in the bathroom, huge tears in the carpet and stains on the bed skirt that were awful. This is all in room 330 btw. The breakfast at hotels are always below par but at this hotel it is actually almost inedible. I am unsure what exactly the red goo is in the "omelettes" but it is horrid. They serve hard biscuits but no gravy? I will find another Holiday Inn next time.
October 15, 2015