Rated 4.0 out of 5 by 53
Rated 4.0 out of 5.0 by NEPR folks Out of the Way
I prefer Holiday Inn Express for both business and vacation travel, as I go from area to area. The HIE-Smithfield is having some beautiful renovation work done in the lobby, which is nearly finished. It will be very attractive. Two suggestions for this location: make a bigger sign at light at the nearest intersection- GPS doesn't quite match up to the building. Also, the pool was a little too cold- could you up the temperature a few more degrees.
May 31, 2014
Rated 4.0 out of 5.0 by Mayze Spacious room/adequate bath
Larger than average room with two full beds, plus a sitting area with couch , table , desk & chair . Nice amenity was the microwave, coffee pot and small refrigerator altogether in separate area, not near bureau or on the desk! Nice,
Bathroom was small but adequate!
Breakfast was self serve , pre made but also quite adequate!
April 28, 2014
Rated 3.0 out of 5.0 by Emily27K 4th stay here
We have stayed at this hotel for 4 years in a row.
Everytime we stay here we are very pleased with the room, service and the breakfast. This last time though things seemed very dirty and getting a little run down. We usually stay for 1-2 weeks when we come. This last time we had our 17 month old baby with us and the carpets in our room had a gross white substance on them. I asked the front desk to have the carpets cleaned but they were not. Also our carpet never got vacuumed once in 5 days we were there. The breakfast ladies were both very pleasant all mornings. You also used to have cookies up front for guests and no longer have those either. The showers were good though and the beds were comfy as always.
March 11, 2014
Rated 5.0 out of 5.0 by Diana39 Comfortable Bed and GREAT service
Scott, the sales manager was wonderful. The printer was broken in the business center for the whole week I was there, yet, Scott interceded and helped me get everything printed right in his office! Another associate joined me, and we worked in the room. Hotel staff arranged to have a second desk chair so we both could work. Housekeeping staff accommodated our needs at every turn. Zack, evening front desk, was delightful and so helpful. Everyone seemed to really care about their customers. The broken ice machine on the second floor was a bit of a problem because I had to go downstairs to the front desk to get ice, but the refrigerator made up for that, in that I could put extra ice in there for the day. Altogether, my experience with the staff was incredible.
February 5, 2014
Rated 5.0 out of 5.0 Front desk staff excellent, greated with a smile and greeting everytime I entered.
My husband and I have spent the last three New Years Eves which is also our anniversary here. It is always a pleasure but this year it seemed better. The breakfast was very very good after I ditched the hard english muffin and got a cinnamon roll which i enjoyed. It's a nice getaway. Being only a few miles from the casino is very nice also..
January 5, 2014
Rated 5.0 out of 5.0 by Nana of twins Home for the holidays
Hotel was very accomadating to us during our stay. The front desk and breakfast staff were welcoming and went out of their way to make sure we had what we needed while traveling with our twin granddaughters. Highly recommended to people that need a warm cozy spacious place to stay.
January 2, 2014
Rated 5.0 out of 5.0 by Anne19 Great experience
The staff was very friendly and accommodating. The facilities were spacious and clean. Very impressive breakfast included. Will definitely recommend to others.
December 15, 2013
Rated 5.0 out of 5.0 by Billo41 Great service
Comfortable and great service , from time entering hotel plesantly greeted.
December 13, 2013
Rated 5.0 out of 5.0 by JeffK Great for business travel
I travel extensively for business and I have always had enjoyable stays at this hotel. Nice, friendly and attentive staff, clean and comfortable rooms, quiet and peaceful for a good night's sleep.
The internet connection and speed are great. I can get a lot of work done.
I have stayed here many times in the least couple of years and never had a problem or complaint.
December 5, 2013
Rated 5.0 out of 5.0 by Catlover15 nice price and exceptional breakast
WE had a power outage and needed a place to sleep and stay warm perfect for the emergency and clean!!!!!!!
November 28, 2013
Rated 2.0 out of 5.0 by Tomawojo Cob webs and dust bunnys
I actually had to take shelves out of my fridge because they were so filthy. I actually put notes on things that needed to be cleaned. House keeping just keeps getting worse.
November 28, 2013
Rated 4.0 out of 5.0 by JayEW Great hotel!!!
I was very pleased with my stay. Getting there at night can be a little dicey. For unknown reasons, my GPS had a little difficulty in locating the hotel. My only complaint is the traffic which can be difficult to traverse at times especially at rush hour.
November 23, 2013
Rated 5.0 out of 5.0 by ZZTopFan Great stay!
The beds were so comfy and the staff went above and beyond. Service was fantastic. I would definitely stay here again.
November 19, 2013
Rated 4.0 out of 5.0 by Jan75 Clean and Comfortable
We found our room clean and comfortable; pillows were a bit soft to my liking, but overall fine.
October 30, 2013
Rated 4.0 out of 5.0 Bed and pillows
The 2 double beds were small and the pillows need to be upgraded / updated. Other than that, the experience was good
October 30, 2013
Rated 5.0 out of 5.0 by Smokenmirrors great place to stay
Very comfortable rooms and staff is great and very helpful will be using them again in the future! I will recommend to my friends and co-workers
October 29, 2013
Rated 2.0 out of 5.0 by Tomawojo Nothing special
There is nothing special or memorable about this property. It is Holiday Inn stripped down to the barest essentials. House keeping is not to the standard that this property once displayed. If you are looking for bare bones, barely makes the grade this is the place.
October 28, 2013
Rated 1.0 out of 5.0 by Ryan00 Tick in bed
I found a tick in my bed. Yeah... a tick, in my bed, after a night of sleeping in it.
After getting the wrong room with double beds.
Vending machines are soda only, all out of order. Had to go to a gas station for a drink and snack.
October 11, 2013
Rated 4.0 out of 5.0 by VintagersDave Breakfast
When I arrived at breakfast (which is usually good) there was no eggs, no bacon or sausage, no gravy, no napkins even.
Yes, you had a full house with the Vintagers in town, but with advanced bookings that should not have been a surprise.
Accordingly, you were apparently understaffed as the prep-person was working as hard as could be expected. This inconvenience therefore, was a result of poor planning on the part of management and not due to the employee's efforts.
Though I've stayed with you several times, perhaps, the Vintagers should seek an alternative hotel in the future.
October 2, 2013
Rated 4.0 out of 5.0 by Stonor Slow Breakfast
The hotel was very nice, large room, clean bathroom, pleasant staff. The breakfast however was a problem.On Saturday the coffee ran out several times and took some time to reappear. The Eggs or the Sausage were frequently empty and took about 5 or so minutes to get attended to. You would think that when there were 8 people waiting for eggs, and you brought out one tray that you would go back for another tray knowing this one would be emptied just by the people in line. Other than that I would highly recommend the property.
October 2, 2013
Rated 4.0 out of 5.0 by maribeth Very nice place, great staff!!!
Scott the manager was very nice, cordial and accommodating.
Great place to stay....
October 1, 2013
Rated 3.0 out of 5.0 by djvv price was right - suspect stain on couch
nuff said - price was right - suspect stain on couch
September 29, 2013
Rated 2.0 out of 5.0 by Tina73 Toilet paper dispenses one sheet at a time....
We had to change rooms because the floor was soaking wet after one shower. Upon moving, we discovered that it is the poor shower surround design that caused the problem. If you don't put a face cloth along the edge of the tub, the water runs along the edge and drops to the floor -- not easily noticeable. You have to struggle to get more than one sheet of TP without tearing it off the roll. The beds are not very comfortable.
Bacon was undercooked. Slow to refill breakfast items. We would have moved to another hotel; however, it was a reunion and we wanted to stay with the others. Sorry I had to write this.
September 27, 2013
Rated 2.0 out of 5.0 by foreced2stayhere Very mediocre
Average facility and amenities. Noisy rooms and uncomfortable hall temps. Lingering musty smell in facility. Greasy breakfast options or sugar-coated cinnamon buns. Lays Potato Chips for being a premium member (just keep them since we throw in the garbage!). Little things expected in business hotels like extra outlets and charging stations are not available. Facility is also 10-50% more expensive than other hotels in the area. I only stay here because corporate travel books the rooms.
September 23, 2013
Rated 5.0 out of 5.0 by elizabetta10 great breakfast choice and wonderful staff
staff jumped when i said the hairdryer was missing. they came in twice until it was perfectly installed. the breakfast choices were excellent :eggs, pancakes, bacon, yogurt, biscuits, damish. coffee excellent. The rooms were well kept and very clean. all the items looked almost new. the ceilings had an interesting design that helped me sleep. I was in a hanicap room lots of bars in bathroom to help getting in and out of tub. the only other item that might improve the handicap rooms is a walk in shower that was missing.
September 22, 2013
Rated 5.0 out of 5.0 by Woody726 Enjoyable stay
We stayed three nights while visiting family nearby and enjoyed this hotel very much. Overall we were on the road for just over two weeks and this was at the top of our list as far as being a quality hotel. If we return to the area we will certainly return to this hotel.
September 21, 2013
Rated 5.0 out of 5.0 by LauraCT great!
Very clean rooms. Quiet. Hardworking, friendly, courteous, attentive staff. Great stay.
September 10, 2013
Rated 5.0 out of 5.0 by NEtraveler1 nice hotel, good value
This is the second time that I have stayed with the folks at HI Smithfield. I had a good nights rest in a clean comfortable room, breakfast was fresh and there was plenty to choose from. Overall a good value for my money in a nice clean hotel.
September 2, 2013
Rated 5.0 out of 5.0 by aatravelers Excellent accomodations and great staff
Spent a weekend at this location for a reunion with childhood friends; several of us stayed at this hotel. Accommodations always first rate; staff very courteous and helpful; good breakfast choices. We have used this location several times; always very pleased with our accommodations.
August 28, 2013
Rated 5.0 out of 5.0 by Butch25 like being at home
We always enjoy our stay at the Smithfield H. I.E. it's as if we were home. Keep up the good work.
August 25, 2013