Rated 3.9 out of 5 by 190
Rated 3.0 out of 5.0 by TML78 falling behind
Property is dated more than the eye originally sees. Mattress was saggy. Staff member came to my room knocked once and quickly proceeded to let himself in because someone forgot to check off the room as "in use". A phone call.or longer wait to see if someone answered the door would of been nice. Overall I like the hotel and layout but competition down the street is nicer and more comfortable.
August 12, 2014
Rated 4.0 out of 5.0 by Echo43 Recommend
Adequate rooms, good breakfast, quiet rooms and good staff. Parking is tight. Conveniently located to Old Town Newport and Navy Locations.
August 7, 2014
Rated 5.0 out of 5.0 by lancaster hotel review
Location - easy access to Newport Close to movie theatre nice pool god breakfast
August 6, 2014
Rated 5.0 out of 5.0 by melissa4848 Great service, basic hotel
The best part of this hotel stay was the helpful and friendly staff. The rooms were pretty basic - nothing fantastic, but nice enough. Our rate was incredibly high because of events in town that weekend, hence the low value scores. I'm sure rates are more in-line with what you can get on a non-event weekend in Newport. I would recommend this hotel if you aren't looking for anything fancy or luxurious.
August 6, 2014
Rated 5.0 out of 5.0 by Sandy Wonderful stay, WONDERFUL STAFF!
Now that Derek V. has taken over the helm as General Manager of the Holiday Inn Express Middletown / Newport, it is truly a wonderful place to stay. Together with Theida E. and Molly N. at the front desk, Derek made sure that every facet of our stay was delightful. It is refreshing and reassuring to know that guest satisfaction is at the very "top of the list" at this property, thanks to its caring, thorough staff! We look forward to future stays when in the Newport area.
August 4, 2014
Rated 5.0 out of 5.0 by mcbreenj Great Service
Anthony, Thadia & Molly were all very helpful in our stay. We were traveling 6 hours with a baby to stay for my brother's graduation from Officer Training School. They made sure everything was taken care of for our stay including a crib for the baby. They were all so helpful and that made our stay so much better.
July 30, 2014
Rated 4.0 out of 5.0 by JMBa Pleasant Stay
Consistent with prior experiences with this Brand. A very pleasant experience.
July 29, 2014
Rated 2.0 out of 5.0 by Mart4512 Cheapest in the Area, but Not the Best
Room did not seem clean. Hard to maitain a comfortable temperature in the room.
There were about three blinking lights, an alarm clock, light on TV and microwave light. Teh room was not dark to say the least.
July 29, 2014
Rated 5.0 out of 5.0 by loulah COmfortable bed/clean room,great service
Very satifsfied with 2 night stay. The room was clean and roomy, bed/pillows extremely comfortable. The front desk staff were very helpful,even had change for the soda machine for us. Close drive the Newport, although I heard some other hotels have shuttle service-that would be a suggestion for improvement.
July 23, 2014
Rated 1.0 out of 5.0 by Richmonte Save money stay somewhere else
I stay an average of 40 IHG nights a year. This was by far the worst night I had. 2 main issues: pool was ice cold. And my room was baking hot. I called the front desk to see if they could fix it, he told me they couldn't fix it. He told me he would take $10 off my bill, which he didn't. No offer to change rooms either. I know they had vacancy because I checked online. With all the hotels in the area, you can find a better value. I wont be back anytime soon.
July 21, 2014
Rated 5.0 out of 5.0 by DARWADE Friendly and inviting
Loved my stay. Very convenient to everywhere I needed to be. Staff was lovely.
July 19, 2014
Rated 5.0 out of 5.0 by BetsySue Will go back again
Was pleasantly surprised at the quality and service of this Holiday Inn. Everything was just top notch with just a few minor glitches. The fan in the bathroom didn't work. Was not a big deal for us, but we did report it upon leaving. And the curtains weren't acceptable for a first floor room. We did fiddle with them and got them to close. Truthfully, I feel if we had decided to mention this to the staff, they would have immediately either fixed it or changed our room - they were that helpful!. But, we weren't in the room that much, so it wasn't a big deal at the time.
July 17, 2014
Rated 5.0 out of 5.0 by mygirls412 Clean and comfortable
Nice little get away with my daughters...clean and adequate but needs updating. The price could've been better considering how outdated it was. But overall okay for what we needed.
July 16, 2014
Rated 2.0 out of 5.0 by Kevin12345 Poor Experiance
Overall not a good experiance. Staff was not helpful and couldnt fix most of the issues.
July 16, 2014
Rated 5.0 out of 5.0 by Christopher C Great Location + Great Price = Best value
All went well during our stay. The location is convenient to Newport and the price makes it a gem. Everyone from Front Desk Staff to Housekeeping was courteous and welcoming. We'll be back!
July 16, 2014
Rated 5.0 out of 5.0 by Diane 09 great service
Nice hotel, clean, and great service. Close to beautiful beaches and the town of New Port. Had a wonderful experience. Would recommend this Hotel!!
July 13, 2014
Rated 3.0 out of 5.0 by jpa1952 average quality; good breakfast selection
The eggs were strange tasting. Otherwise the breakfast was good. We used a coupon out of a travel book and it was worth the discounted price. Evening desk staff was fabulous!!!! He was worth the price of the hotel. Thank you!!
July 11, 2014
Rated 5.0 out of 5.0 by pie a la mode Pillows!
Loved the selection of pillows right in the room, labeled on the pillow case: firm or soft. I found the right one for me! Great vacation, very helpful front desk staff, found great places to eat, and took a three mile hike along the seashore on protected land near third beach! Loved our 3 days in Newport area, especially the wedding at Glen Manor House!!! Everything was right nearby, the hotel right in the middle!!! Great location!!
July 10, 2014
Rated 5.0 out of 5.0 by Alan E excellent
Great location, easy in and out, very clean, helpful staff
July 3, 2014
Rated 5.0 out of 5.0 by Drew C Great value for a stay in Newport RI
I thought the hotel was great value in a convenient location while visiting Newport RI.
I recommend this hotel if you are trying to save few bucks and want a quality stay which is very close to the Newport action.
June 30, 2014
Rated 4.0 out of 5.0 by geom Always reliable
I have found Holiday Inn Express to always be a good choice and this one was no exception. The staff was excellent and really made us feel at home. The only complaint I have is that the wireless internet service in the room was spotty - sometimes you had to go out in the hall to reconnect. The service would go in and out. Oh and the pancake machine was not working - minor inconvenience. The room was clean and quiet and very comfortable. I would not hesitate to stay here again.
June 28, 2014
Rated 5.0 out of 5.0 by rome7369 priority club member
found no extra treatment as priority club member, just free internet access, which I did not need or access.
June 23, 2014
Rated 3.0 out of 5.0 by Skipper1857 Not recommended
Air conditioner did not work properly
Bathroom needs updating
Waffle/pancake maker did not work
Tables and room in general was very dusty
Clock radio did not work
Staff was overwhelmed at breakfast and had a hard time keeping up with the supply of food (understaffed)
Would not be a repeat customer
June 23, 2014
Rated 5.0 out of 5.0 by B3J4CK HI Express / Middletown
The front desk staff are friendly enough when they are there to engage. Too often, no front desk personnel.
June 19, 2014
Rated 5.0 out of 5.0 by 123569/*ligtrdv72 excelent choice
My first time stay at a Holiday Inn Express and it left a favorable impression.
June 19, 2014
Rated 5.0 out of 5.0 by AMM267 Weekend visit, June 2014
We enjoyed our stay, hotel was close to the Navy base, where we were attending our daughter's graduation. Our room was ready early. Very clean. Front desk staff, especiallyvAnthony, were very pleasant. Breakfast was good and in a very relaxed setting. Also late checkout was very convenient. We would like to return for another visit!
June 16, 2014
Rated 5.0 out of 5.0 by Debbieo5 grfeat staff and room
excellent staff and room, breakfast not so good. overall stay was very good
June 15, 2014
Rated 4.0 out of 5.0 by Dayo one Very comfortable place to stay
The alarm clock in the room was not working properly so make sure you bring an alarm clock. The hotel is one of the better ones we have stayed in. We are usually in the area once a year and will use this facility again.
June 14, 2014
Rated 5.0 out of 5.0 by TheGrayGhost Very Nice
The only place you could improve would be to have some type of hot/spicy sauce to put on the eggs at breakfast.
June 6, 2014
Rated 5.0 out of 5.0 great staff and very clean
the only thing i would add to any of the hotels is a place to store our bikes.
this was best hotel we stayed at. -very clean and modern and close to everything.
June 4, 2014