Rated 4.3 out of 5 by 207
Rated 3.0 out of 5.0 by MarkIHG123 2 Night stay at Crown Plaza
The overall staff and quality of hotel was excellent. Unfortunately, I was placed in room 133, a room directly across the hall from a function room that had 2 family reunions in it both nights and morning breakfasts in it both mornings, so both nights and mornings were very noisy. Would have preferred to be placed away from such activity. I undertand that hotels do have functions and it is just a risk we take, but it would have been nice if the dorrs could have been shut on those functions. Just a friendly critique.
July 31, 2014
Rated 3.0 out of 5.0 by Kitale17 nice property, internet issues
beautiful property, good setting for conference. Had trouble with internet connection in room and the toll-free number was unable to solve. Computer works everywhere else.
July 30, 2014
Rated 2.0 out of 5.0 Our bed less stay...
Poor. We arrived and were given a room with no beds. When informing the front desk, we were provided two roll away cots and no pillows.
Yes! We did have a reservation and confirmation for our stay.
July 29, 2014
Rated 5.0 out of 5.0 by RaisingZ Great Overnight Stay
Our family of four just spent a night at the Crowne Plaza Providence/Warwick. We had a great stay and were so impressed with how friendly and attentive the staff were. The reception staff was super helpful and assisted with a smile and genuine small talk. This was very impressive as other hotels have not been as friendly. Housekeeping was also very friendly. The hotel was clean, close to the highway and we would definitely stay here again.
July 29, 2014
Rated 5.0 out of 5.0 by SueVT Event staff beyond compare!
Steve M and his team were beyond compare! We had a 4 day event for our national organization. Over 500 people attended. The staff was thorough, friendly, helpful, and professional. Everything from details in advance to the cleanup after the fact were done with grace and precision. I cannot find the words to recommend this hotel and this team highly enough!
July 29, 2014
Rated 2.0 out of 5.0 by Lindzee Clean and Spacious; Miserable Front Desk Staff
I called 3 times prior to my arrival, regarding early check in, as we had an appointment at 3:30 and check in was at 3. I received early check in for one room and was not contacted until after 4 for the second room due to a faulty excuse about a shelf?!? I was irritated we received no apology or discount for the inconvenience, in fact the front desk staff acted as though wanting access to our additional room was an inconvenience to them.
As someone who has been in customer service for years, I am particularly conscious of how I am treated. I was disappointed about who they choose to be the first point of contact for their establishment.
The hotel itself was beautiful, very clean, the rooms were very spacious and also incredibly tidy. The Hotel Staff excluding the Front desk staff, were all extremely accommodating.
July 29, 2014
Rated 5.0 out of 5.0 by happygirl54 Nice Surpise
After check in, was surprised to find that we were given the Honeymoon Suite. A beautiful room with a King Canopy bed. Loved it!!
July 29, 2014
Rated 5.0 out of 5.0 by First time in R.I. Refrigerator
It would have been a bonus to have a refrigerator in the room.
July 27, 2014
Rated 3.0 out of 5.0 by ChapBob Adequate but noisy
The AC was loud, I asked it to be looked at and it wasn't, and I could hear people talking in the next room. The pool was tiny. Everything else was fine.
July 27, 2014
Rated 5.0 out of 5.0 by Stanley4 Convenient and beautiful hotel.
I was here for a three-day family conference and was impressed with its location (right off of 95) and beauty. The staff was friendly and helpful. The room was spacious and comfortable. The food was delicious and the price reasonable. I would highly recommend it.
July 26, 2014
Rated 4.0 out of 5.0 by tparkin70 Pleasant Hotel Staff
Can't say enough about the hotel staff we encountered, from the front desk, to the servers at Remington's. They were there to answer any questions we may have had.
July 24, 2014
Rated 5.0 out of 5.0 by Andi23 Love coming back
First, the food is some of the best I've ever had in a hotel! That is a huge plus! And everyone, from housekeeping to wait staff to the front desk is so nice. Can't wait to come back next year!
July 23, 2014
Rated 5.0 out of 5.0 by Satdoc64 Nice hotel, but needs some updating
There were some very minor issues during my stay, but nothing that truly warranted a complaint. Mostly cosmetic. Restaurant was a bit pricey, but enjoyable. I was somewhat disappointed by my "upgrade" to an "Executive" room. It was big, but not what I would consider "Executive".
July 19, 2014
Rated 5.0 out of 5.0 by remjem Great experience
We stayed at this hotel for a night while on a long road trip. The hotel was convenient from Route 95. The front desk were welcoming and efficient. The room was spacious and comfortable. The beds were comfortable - a little soft for me, but fine. Room service was quick, efficient and satisfying. We were traveling with our dog who was also welcomed to the hotel. There are large lawns surrounding the hotel which were great for exercising our dog. I would definitely stay in this hotel again!
July 16, 2014
Rated 5.0 out of 5.0 by H Paul exceptional service
The attention to service requests was met with cheerful cooperation. Room was spacious and comfortable. The food and service at the welcoming party were exceptional. The overall condition of the facility was very good.
July 15, 2014
Rated 4.0 out of 5.0 by Rugsqe Great service, okay room.
Everyone from the hotel I spoke with was great. The room I was in is definitely showing it's age. There is also no sound proofing between the rooms. I could clearly hear everything my neighbors discussed if the TV wasn't on. Beware on weekends, even Sundays, wedding receptions go until 11 PM.
July 14, 2014
Rated 5.0 out of 5.0 by Joe B. Would Book Again!!!
This was my first time staying at the Crown Plaza in Warwick, Rhode Island. I would have to say, It was a very nice room, hotel check in was quick and painless, nice property.
The Hotel room service was excellent, the food was good... the only problem was, I don't think the in room dining book has been updated price wise.
I order the filet $30 each for both of us and chocolate cake $8 for what I thought would be a $68 dollar bill, but it was $89 dollars. I didn't question why and I guess it didn't matter that much because it was a great stay and I come back....
July 11, 2014
Rated 5.0 out of 5.0 by Batman42 OUTSTANDING SERVICE
The customer service was outstanding. The staff was extremely responsive to every question and need that arose. Our first room was inadequate so the staff provided us with another room immediately and helped us move our luggage. The facility is modern, clean, and classy. My only disappointment is that there are no laundry facilities at the hotel.
July 10, 2014
Rated 5.0 out of 5.0 by Alex. Comfortable rooms and friendly service.
The hotel is ideally located just off I-95, has a friendly and helpful staff, with clean and comfortable rooms. Perfect for the vacation traveler.
July 9, 2014
Rated 4.0 out of 5.0 by TJ888 Great Hotel
Hotel was great. Although don't be fooled by the signs discussing the hot tub/Jacuzzi - it doesn't exist.
July 4, 2014
Rated 5.0 out of 5.0 by Lumberjack85 First time in Rhode island
Wonderful hotel experience! The staff was friendly and courteous. the room was very clean and comfortable. The grounds were well kept and beautifully landscaped. Would definitely stay here again!
June 30, 2014
Rated 5.0 out of 5.0 Awesome Stay
The staff is so very friendly and the shuttle from the airport was clean and very quick. The stay is as close as you can get to perfect. For the money, its more than worth the stay and make sure to visit Chelo's on Masthead Dr. It was a great place to unwind with outside and inside seating as well as large fire pits with chairs around them all on the river. It was a great stay and the places suggested by the staff were spot on. The convention center made it convenient for all the people with WWE. Thanks for a great stay. The food at the lounge and restaurant was really great. Try the chicken on Ciabatta Bread. Wow!
June 27, 2014
Rated 2.0 out of 5.0 by Disappointed444 Poor service
Ordered king size bed, received 2 double beds for same price without wanting two; poor air conditioning; breakfeast buffet coupon not given until we had to go to service desk.
June 27, 2014
Rated 5.0 out of 5.0 by KB1H Annual Stay
Our annual stay here for the Eastern Springer Spaniel Club Specialty.
Staff is very helpful and take care of all our needs.
This Crown Plaza goes well beyond accommodating.
June 25, 2014
Rated 4.0 out of 5.0 by jackso1 Comfortable Stay
Very busy hotel, lots of events going on. Arrived after midnight and there was lots of activity going on in the lobby. A little noisy at times. The grounds were well maintained. Overall cleanly appearance and friendly staff. Great overall value for the money.
June 25, 2014
Rated 4.0 out of 5.0 by Tail Spin Hotel employees are great.
My over all opinion of my stay was very nice. And because of why I was there made it very easy to get to the hotel. I was part of an Eastern English Springer Spaniel Dog Show.
June 24, 2014
Rated 5.0 out of 5.0 by Jpepin Great service
Overall outstanding service . Bring back the large pillows !
June 21, 2014
Rated 5.0 out of 5.0 by sara d Excellent Place to stay and work -
We enjoyed our stay at The Crowne Plaza Hotel very much -
The amenities were excellent , as expected, and the friendliness and efficiency of the staff was the best.
We were delighted with the food and the service in the restaurant and look forward to our next visit.
June 20, 2014
Rated 4.0 out of 5.0 by LT26 Great Stay
The Crown staff was great working with our large group. There were no issues with over 55 hotel rooms booked and the dinner that we had at the Crown went off without a hitch. The only negative is that we did have children in the group that would have loved to use the pool, however, the pool is small and cold even though we were told it was heated.
June 19, 2014
Rated 5.0 out of 5.0 by Grace G Phenominal stay!!
From start to finish this hotel was amazing!! So clean, so accommodating and so comfortable. We stayed here for my son's wedding which was held elsewhere, but the rehearsal dinner was at the hotel. The food was incredible and the staff could not do enough to make our night so special. Fred at the concierge is the best ever!! So helpful and friendly. I would highly recommend this hotel to anyone. One more thing, it was so quiet on the floors, you never heard doors slamming or elevators at all. LOVED IT!!! We will be back!! Thank you for everything!!
June 18, 2014