Rated 5.0 out of 5.0 by jan54 New hotel relaxing, clean, comfortable bed wonderful service
will be back! lOVED THE SHOPPING EXPERIENCE NEARBY AS WELL~
April 6, 2013
Rated 5.0 out of 5.0 by Boathauler Holiday Inn Express - Still an Excellent Choice
Not sure I got any smarter but I did find the service and room to be excellent. The breakfast buffet in the morning was not very good or healthy but did not expect much.
April 6, 2013
Rated 5.0 out of 5.0 by Emergency Felt like home
Great place, enjoyed stay, will stay there next time I am in town
April 2, 2013
Rated 5.0 out of 5.0 by Gutch Best hotel
My wife and I have travelled across country many times and usually stay at Holiday Inn Express. This one is the best...
April 1, 2013
Rated 5.0 out of 5.0
by Santialicante Comfortable hotel
Comfortable room and calm and quiet location to have a rest. Close to restaurants and a good opportunity to stop and see Ava Gardner's Museum and her gravesite as well.
March 31, 2013
Rated 5.0 out of 5.0 by Abbydoo Preferred traveler's stop
I have stayed in the Smithfield Holiday Inn Express on 3 different occasions and have been more than pleased each time. From the reception at the front desk which is always cheerful and friendly to the cleanliness of the room, it never disappoints. I drive between Florida and NJ and this is the midpoint of my trip. Before this hotel was built I stayed in a few of the other hotels but I prefer to stay here. My only problem is when I travel with my dog I can't stay here since it is not dog friendly.
March 26, 2013
Rated 5.0 out of 5.0 by Vasile Comfortable room and amenities
We definitely enjoyed our stay in Smithfield. The hotel itself was spotless. Our room was large and comfortable and the bed was a pleasure to sleep in. In addition, the staff was polite and pleasant to deal with.
March 20, 2013
Rated 5.0 out of 5.0 by AOPKT Great Friendly Service
Had great assistance at the front desk upon check in. Was given a priority club welcome and also received discounts for the movie theater which is right in front of the hotel. Fresh backed cookies were available in the loby when we returned from the movie. . Room was clean, comfortable, and quiet. . The pillows were comfortable as well as the bed. Breakfast was very good with a good variety. Good food all around the hotel.
March 16, 2013
Rated 5.0 out of 5.0 by LOCUMD COMFORTABLE TO STAY, FITNESS ROOM GOOD
GOOD LOCATION TOO. ENJOYED THIS HOTEL AND STAFF WAS FRIENDLY
March 13, 2013
Rated 5.0 out of 5.0 by Charsturtle Excellent facility and location
Very new location, rooms excellent and very clean. Very conveniently located near to outlet mall and restaurants and I 95.
March 11, 2013
Rated 5.0 out of 5.0 by weakland quiet and peaceful night
very nice and clean hotel. close to all major restaurants and shopping stores. there is also a movie theatre by the hotel.
March 9, 2013
Rated 5.0 out of 5.0 by Bubber New, clean and comfortable
We stayed here on our way south and were pleased that our timing gave us the opportunity to stay in Smithfield on our way back three and a half weeks later. We were upgraded to a suite room and were able to relax after a rainy drive. We, particularly, enjoy the bedding and the semifirm mattresses with pillow topping. A good night's rest was just what we needed.
February 28, 2013
Rated 5.0 out of 5.0 by cathcart457 Comfortable rooms and excellent service
I think you have a excellent Hotel, You Manager was just excellent The only suggestion I have is you could use another chair in your room, There were no comfortable chairs to relax in.
My Husband says it was perfect. I think Joey was the managers name whom was so very helpful
February 28, 2013
Rated 5.0 out of 5.0 by db44 A Perfect Choice
Stayed there twice this year and pleased with both the comfort of the hotel and service. During our second stay however, the morning breakfast staff had to work very hard to keep the food items stocked against the hungry young men (sports team) with a large appetite to satisfy.
February 28, 2013
Rated 4.0 out of 5.0 by Donnalew wonderful bed
The bed was wonderful, and comfortable. The staff was Excellent. Will stay here again..
February 28, 2013
Rated 5.0 out of 5.0 by JK81 Forgotten Pillow
I love this Holicay Inn. BUT, I left my pillow behind. The receptionist found and returned it by Federal Express. $ 24.97 was charged to my Holiday Inn Priority Club Visa. First of all, ,the pillow didn't warrant the need to go by Federal Express and secondly, once before we left an item at another Holiday Inn and it was sent free of charge. I am disappointed by the decision! of your management.
February 22, 2013
Rated 3.0 out of 5.0 by laf452 Good bed but just OK place
Waited ten minutes to check in and were out of bottled water for Priority Club members at check-in. Walls in rooms are just slightly better than paper-thin...heard both next door room TV's until almost midnight. Out of my normal choices for breakfast at Holiday Inn Express ( I stay at 4 per month). No bill under my door - had to go to front desk and wait ten minutes. Staff mildly friendly. I have stayed at this particlular hotel three times and doubt I'll go back. There are other choices at this location.
February 19, 2013
Rated 4.0 out of 5.0 by Lee53 Nice accommodations, but poor breakfast
While the room accommodations were nice and clean, the breakfast was poor! The bread was stale and the hot entrees were not hot. We stayed in a handicapped room which was extremely accessible, but the bathroom had no counter area to place one's toiletries.
February 8, 2013
Rated 5.0 out of 5.0 by djrick Great place to stay.
The staff was very helpful in providing help with a choice of restaurants and the Express Breakfasts was the best of any of the Holiday Inn Express hotels I've stayed at.
February 3, 2013
Rated 5.0 out of 5.0 by George4257 Great staff!
The staff at this facility is very friendly and upbeat. Facility is very clean and comfortable. I love the option of soft or firm pillows.
Only issue; the walls are not insulated enough and the snoring from the adjacent room kept me up two nights in a row. I asked to be moved and was asked why, when I told the front desk girl she told me that they just checked out of the room.
January 25, 2013
Rated 4.0 out of 5.0 by Trooper137 Holiday Inn
Overall this was a very good stay. There were some very minor issues, TV channel line up did not match the card in the room and the reception was poor quality. They were made aware and promised corrections. I will stay there again.
The breakfast was well prepared and in a clean atmosphere. This location is very conducive to working in the eastern, Nc area.
January 25, 2013
Rated 5.0 out of 5.0 by binky Staff
The staff members were so friendly and helpful throughout our stay.
January 23, 2013
Rated 3.0 out of 5.0 by lostlegacy Thin Walls, Cracking Floors & Stairs, Ice Cold Pool
We stayed here after reading that this particular location had a heated indoor swimming pool. Our kids really wanted to go swimming, so that was the main/only deciding factor when choosing this hotel. During check in, I verified they had a heated swimming pool, which they said they did. However, when it came time to go swimming, the pool was ice cold, not even luke warm. I went to the front desk and asked them if there was something that could be done to turn the heat on, but all they would say is that it should be heated. They seemed uninterested in finding out why the heat for the pool was not turned on. This really upset me, as this was the whole reason I was staying here. Another thing I didn't like was that the stairs, floor, and walls are all made of wood. I don't think they are made of concrete. When you walk on the floor, and in the stairwell you can hear the wood crackeling under your feet. Also, when you are in your room, the walls are so thin, you can hear the people next door talking. It definitely is not a quiet hotel in that regard.. When using the WIFI internet, it may not work. During the evening I think the internet was overloaded with too many people because it kept kicking you off. However, in the morning everything worked great. I think they need more bandwidth to handle their customers. With phones,ipads,ipods,computers, and other wireless devices nowadays, its very easy to overload. In the morning we experienced the fire alarms going off. Everyone in the hotel peaked their heads out the door to see what was going on. There's nothing worse than getting your heart racing with a fire alarm in the morning. Overall, I have to say it was a bad experience. A few good things the hotel has is the hot breakfast, the lobby & eating area is clean & nice. The exercise room is nice and up-to-date. The hotel appears very clean and new, LCD tvs good. The staff seems friendly, but doesn't seem to take the steps necessary to satisfy the customer. Based on this experience, I don't think I would stay here again.
January 22, 2013
Rated 5.0 out of 5.0 by ppmckn Great Locstion off I 95
Hotel was a new one, so clean and room was very nice. Loads of restaurants near by also a movie theater. Will stay here again next time going up North. also very good breakfast
January 15, 2013
Rated 5.0 out of 5.0 by Shag Excellent staff, service and location
I enjoyed my stay at this hotel. The room was very clean, the bed was comfortable. I arrived at the hotel late and the front desk staff offered to help me with my luggage. When I checked in I was acknowledged as a Priority Club member, thanked for staying with the Holiday Inn brand AND given a bag of lite refreshments. AWESOME!!!!!!!
January 9, 2013
Rated 5.0 out of 5.0 by lturner clean and comfortable
This was one of the cleanest Holiday Inns I have stayed at.
Staff is helpful and.friendly.
January 6, 2013
Rated 4.0 out of 5.0 by gh0strider poor service
When I checked in I had to ask for a second key for my wife and around 10:30pm the people above opur room was jumping and making alot of noice. I spoke to the desk member and he said he would see what he could do and nothing got done the noice continued until midnight.
I was not happy with the service or treatment we received from the staff.
January 4, 2013
Rated 5.0 out of 5.0 by JandL3 Great Service
We recieved great service and the warmest of welcomes from the Desk Receptionist. The experience made my day !
January 3, 2013
Rated 5.0 out of 5.0 by orgpros Great staff
Staff was attentive and customer oriented; nice facility too.
I recommend to anyone.
January 2, 2013
Rated 5.0 out of 5.0 by TravelinMom Great stay off of I-95
I-95 can be a little scary when looking for places to get off and spend the night. This hotel is awesome! My daughter is still talking about it. We had a super quick check in, hit the pizza button on the phone, ate pizza and then went swimming in the heated indoor, salt water, pool. After breakfast we checked out and went outlet shopping. My daughter said, "It doesn't get any better than this!" all during our stay. The location is awesome with lots of dinning and shopping along with easy access to highway. Staff is friendly and hotel is clean. You can't ask for anymore.
January 2, 2013