Rated 4.2 out of 5 by 33
Rated 5.0 out of 5.0 by Traveler1234567 Home Away From Home
Great clean hotel! Very modern, new. Friendly staff. I have stayed at this hotel on business many times and it is always consistently clean, staff are friendly, excellent service, and it feels like my home away from home.
November 22, 2013
Rated 5.0 out of 5.0 by Budme2000 Room and Staff
After driving all day; then getting caught in traffic (taking almost an hour to get to the exit due to weather and accidents) and having a bad dinner at nearby establishment, it was great to see the welcome of the staff and cleanliness of the hotel/and room. Will stay here again, if going through.
November 19, 2013
Rated 5.0 out of 5.0 by Frost1 Great Service
The Smyrna Team is always professional, and ready to help in anyway.
November 18, 2013
Rated 5.0 out of 5.0 by Brianjer Great customer service
We want to take the time to thank Lee Ann for her wonderful, kind and courteous attitude. She was a blessing to us. From the time we spoke to her on the phone regarding our reservation and throughout our stay, she helped to make our stay so enjoyable. We also would like to thank Eric for his great attitude and help during our check in. We were fortunate enough to get an early check in, this sure made it easier for us to get some much needed rest before some family events later in the day. The breakfast was wonderful, and the breakfast staff just as great . We have usually been satisfied with Holiday Inn, but this stay was far above the rest; because of sweet people like Lee Ann and Eric. Thank you so much for helping us to have such a great time in Tenn. Very importantly, the room was very clean and we really appreciate that.
The Lutz Family
November 6, 2013
Rated 4.0 out of 5.0 by Joe52 East Nashville Stay
Checked in late and had to take room near the interstate end of building.
November 4, 2013
Rated 4.0 out of 5.0 by packerbackerz stay here every year
Only complaint is that the breakfast buffet doesn't start until 6:30 and there were a lot of people waiting around for it. The man in charge of it did start putting food out early, which was nice because we had to be on the road. One of the big reasons we choose Holiday Inn Express is for the convenience of the breakfast buffet.
October 23, 2013
Rated 3.0 out of 5.0 by Grande Welcoming service & nIce room
Room was very nice, clean, comfortable & welcoming. We had requested an ADA room ~ though after checking in we noticed that though both doors were wide enough for a wheelchair the room was not really ADA accessible in the bath area. The tub/shower had only one safety bar on the wall, none around the inside of the tub and the bath chair did not appear adjustible or user friendly. The commode was also not at ADA acceptable 17" height & was quite low. When we asked later at the front desk about not getting an ADA room, as requested, we were told that the contractors that remodeled or outfitted the rooms used the same toilets & tub/shower safety bar in each room and ALL the rooms were outfitted the same at this location.
I would reccomend the hotel to travelers but not to anyone needing/requiring ADA accessibility.
October 22, 2013
Rated 5.0 out of 5.0 by Roberta86 SAFE AND CLEAN - Thank goodness we found this HIE
We were working in Nashville and staying at a different HIE (closer in to Nashville - it was bad). My husband found this particular HIE (online) much to my enthusiasm. This HIE (Smyrna) was safe, clean and comfortable (none of which can be said of the other HIE). The breakfast area was clean and food was plentiful. All of the staff that we came in contact with (we arrived relatively late and had to leave relatively early) were pleasant.
If you're going to be on the south-east side of Nashville, it's worth the drive in to stay here.
October 12, 2013