Rated 4.1 out of 5 by 141
Rated 1.0 out of 5.0 by Sky girl Horrible first impression!
As soon as I walked in to check in there was yelling at the front desk from another guest complaining about being overcharged. Then once my family and I got into our room at around 9:30 pm we get a call from the same girl at the front desk stating she gave us the wrong room and had to move us to another room. After a horrible first impression and being inconvenienced we packed our stuff and carried our babies down to the front desk to get our new key. Instead of an apology I was rudely accused of saying that I told them my last name was XXXXXXXX instead of XXXXX. How absurd and very unprofessional. If this is the kind of people they hire I will never stay at a HIE again! Worst customer service ever!!!!
July 21, 2014
Rated 5.0 out of 5.0 by Pupilove Excelente estadía!
Excelente estadía, tranquilidad, limpieza, variedad en desayuno. Descanso!
July 20, 2014
Rated 3.0 out of 5.0 by Morris951 Good location
This hotel is located at the edge of Solvang, just a nice walk to the tourist area. The staff is very friendly and professional and any questions or concerns were responded to quickly and efficiently. While the rooms could use some updating, everything was clean and well maintained and the food provided in the breakfast room was kept out and accessible throughout the breakfast hours.
July 17, 2014
Rated 5.0 out of 5.0 by Michele89 Beautiful rooms, great location
Our experience exceeded our expectations. Fantastic location in proximity to attractions and restaurants. Beautiful well kept spacious rooms. We had the pleasure of staying in a suite with a third queen bed in a loft. This was perfect for our family of five. I'm sorry we didn't stay longer at this hotel.
July 14, 2014
Rated 5.0 out of 5.0 by acvc44 spacious room and attentive service
The room was quite spacious, and very clean. The wireless internet and breakfast were a nice added touch without incurring an extra cost.
July 12, 2014
Rated 4.0 out of 5.0 by Great Value Great Value
The room had a separate bedroom and living room. It was roomy with a balcony accessible from the living and bedroom spaces. The décor was a bit outdated and the carpet was fraying on the edges, but the rooms were clean. In walking distance to all the shops in Solvang Village. We would stay there again.
July 11, 2014
Rated 5.0 out of 5.0 by SRJones Absolutely wonderful!
After a not-so-great stay at a different hotel in this chain, I was extremely pleasantly surprised by the quality of just about everything here. The room was very nice, the town itself was adorable in its kitschyness, and even the weather was beautiful. What really made my experience, though, was the staff. They were unfailingly polite and went above and beyond -- staff I passed in the hallway striking up conversations, staff who knew I was watching the TV in the front lobby turning up the volume. Although I have a few minor quibbles, like that the heater/air conditioner was loud and only seemed to be able to be blasting or off, overall my experience was resoundingly positive and I would love to stay here again.
July 10, 2014
Rated 5.0 out of 5.0 by kikiwench Swimming Pool
Enjoyed the pool and it was just the right temperature and the area was perfect.
The staff was excellent - always willing to help in every area - opening doors for me as I was pushing a wheelchair, making sure we had a clean table to sit at in the morning, getting the room ready earlier because we popped into town a few hours before check in. It was a beautiful area and the hotel fit right into the ambience of Solvang. I was very impressed. If you are traveling with a family the suites are excellent and incredibly priced for the size of area that you get. Overall - a terrific choice for your stay in Solvang.
July 4, 2014