Rated 4.0 out of 5 by 104
Rated 5.0 out of 5.0 by -Ed- Great property!
This is an exceptional property,
I loved the location of the property in respect to the attractions, not too far out, but not in the center of it. enough room for me to relax and enjoy without worrying about tourist challenges.
I also enjoyed the staff as well, all of them were hospitable, from the moment we checked in with Ms. Adela, giving us information about the room details and the immediate area, to Ms. Saroja who assisted us in checking out and questions about the area as well. I also appreciated the attention our breakfast lady had during our stay, i wish i got her name but couldnt do so. but she was very nice and kept things in tip top shape!
Ive worked in hotels for 17 years, and know the importance of customer service. Your staff definitely shows heart and dedication, showing in their sincere smiles.
If i was to nitpick, i guess id consider updating the television sets in the room. Although they are flat screen televisions, unfortunately changing channels were very slow. Other than that, its a great room and amazing!
Thank you for a wonderful stay!
January 3, 2014
Rated 5.0 out of 5.0 by Mayore Great Vacation!
My family and me really enjoyed our stay in Holiday Inn in Solvang, The room was equiped enough to make our stay very confortable. My kids enjoyed also the pool which was warm and the breakfast was very complete and convenient.
January 1, 2014
Rated 2.0 out of 5.0 by Bibibi Disappointing
After Christmas my family stayed at Holiday Inn Express while we enjoyed the Solvang Julefest! We love Solvang and have been many times. We chose Holiday Inn Express because they offer loft rooms, which we thought our girls would love -- and they did! They were absolutely delighted by the loft! The room was nice, but the services are pathetic. Ten minutes after getting into our room the urine-filled toilet overflowed. We called the front desk immediately. And again 45 minutes later. Finally, after a call to corporate a maintenance worker showed up to fix the toilet. Housekeeping never came to clean the floor. Never once did we hear from management. HIE offers a breakfast (bagels, English muffins, sausage, cereal, fruit, etc.), which was ok. The food suffers a bit from heat-lamp exhaustion. We were completely underwhelmed by HIE. We did contact their corporate offices and were treated very kindly; however, this did not erase such a disappointing stay.
December 31, 2013
Rated 5.0 out of 5.0 by Gina51 Excellent Service!!!
My Husband & I want to express our appreciation for the superior service that we received during our stay at the Holiday Inn Express in Solvang..............In particular, the Management & Staff were all very helpful, friendly & caring and deserve a great deal of praise for their excellent customer service.
Kudos to all for making our stay a great one... We will definitely be back soon to enjoy such wonderful, caring employees at the Holiday Inn Express in Solvang!!!
December 18, 2013
Rated 5.0 out of 5.0 by WkndTraveler Pleasantly Surprised
Not gonna lie... I was weary of staying at a Holiday Inn. I was looking for a hotel in the area that was a bit more upscale but couldn't find one that had an opening for the dates I needed. However I was pleasantly surprised by the entire experience. It was safe, comfortable and affordable. The staff was incredibly friendly and it put everyone staying there in a great mood. It was also quiet. I slept like a rock. If in the area I would definitely stay here again.
December 18, 2013
Rated 3.0 out of 5.0 by Ronsterman Big room, bad lighting.
While it's a good value and we had a very large room, the available lights were downright stingy. Only one night table with one dim lamp between the two beds (I guess Holiday Inn guests don't read). No light over the sitting area near the big window, even though there was a sofa there. No light to see what's in the closet. Had to turn on the bathroom light and hope some of it illuminated the closet.
Next time I'll bring a couple of my own lamps.
The included buffet breakfast was ample and good.
November 28, 2013
Rated 3.0 out of 5.0 by jfskldjf OK but Wifi an issue
Overall, my one night stay was ok. The staff could use some better customer service training. For example, a couple who checked in before us was offered complimentary water without asking. Regrettably, they did not do the same for us. The staff could have done a better job greeting us at check-in but that people-first focus wasn't there. It appeared as if they were just doing their job.
The wifi is a significant issue at this Holiday Inn. It didn't work with any of my Apple devices, including my ipad or my Mac. While I am glad it was complimentary, I wasn't able to take advantage of it because of technical issues. One of their staff (who spent 20 minutes in my room trying to address the problem) told me they always had issues with Macs so the wifi system should be evaluated, if not overhauled. If not addressed, this will probably be my last stay there.
November 20, 2013
Rated 5.0 out of 5.0 by ArchieR Clean and Compfortable and Great Breakfast Included
Nice, Clean and Comfortable place to stay in Solvang. I will receommend this hotel to all my friends and family... Good job !!!
November 12, 2013
Rated 4.0 out of 5.0 by BCDD Interesting city; great staff.
Staff were super friendly & helpful. There are stairs to navigate from the parkade before you can access the elevator which is a pain with luggage so best to take your bags in via the lobby. However, hotel staff were quick to offer assistance, which was nice. We were there in late October and the town basically shuts down early evening so food options were super limited for arrival after 8pm. Despite being an older facility, the room decor was modern and the room was clean & spacious.
November 3, 2013
Rated 5.0 out of 5.0 by KBVF Loved the hoel overall!!
Great location in Solvang; keep your car parked at Holiday Inn and walk throughout the town. We chose a room with 2 queen beds which were very comfortable. Very quiet above us and around us. Somewhat busy traffic at night - we faced the main street, however, it wasn't too loud to sleep! Wonderful breakfast each day and staff was VERY FRIENDLY! We plan to reserve a spot next year!!
November 2, 2013
Rated 4.0 out of 5.0 by Burbank06 Good value and location, not lap of luxury
There for one night to attend a Santa Ynez event. The staff was great and all went as planned with hotel, which adequately met our needs. Our suite was noisy near the elevator and the room was too warm but the AC unit was very noisy so it was the lesser of two evils. Sofa bed not very comfortable and pillows all too hard. Breakfast choices very meat and gravy-centric, coffee only so-so. Price was good but it was a relief to get home.
October 29, 2013
Rated 4.0 out of 5.0 by perkie44 More than we expected!
Happy to learn we could stay without the two night minimum since that was impossible for us. We found the room spacious and wish we would have had time to enjoy the spacious terrace adjoining our room. Very nice amenities and a very pleasant staff.
October 23, 2013
Rated 3.0 out of 5.0 by Dudi Park view
Great location, nice, functional room as expected from the Holiday Inn, however room with a view to the “park” is no more than a view to next door back yard bush, and I thought it’s going to be a golf course view, at least, ooh well.
October 22, 2013
Rated 4.0 out of 5.0 by StickItTooEm Happy Campers
We spent two nights at the Holiday Inn Express in Solvang, in a room on the canyon side, with a balcony. The weather was perfect, was wonderful to come back after a day of shopping and enjoy some quiet time overlooking the trees. Room was clean and pleasant, more then enough room for two. The staff was nice, helpful, breakfast was good, missed the waffle. Have been here before, and will do it again.
October 21, 2013
Rated 4.0 out of 5.0 by Bud4you Great breakfast
Nice room with a balcony. View of wildlife walking along the greenbelt.
After we were in the room ten minutes the door opened and in walked two ladies with their luggage. They were given our room. We let them use our phone and the front desk reassigned them to another room.
October 15, 2013
Rated 5.0 out of 5.0 by Rufus22 Quiet Affordable and Enjoyable
This hotel was located near the key parts of Solvang and the room that we had was quite spacious and comfortable. The breakfast was excellent and had a good variety of choices.
October 11, 2013
Rated 1.0 out of 5.0 by 1ojo Clean room, great balcony!
We enjoyed our two night stay. The room was clean, the bed was comfy and the large balcony was wonderful. Very relaxing atmosphere, plus a heated pool! I'm sure we will come back. Also, the staff was very helpful and courteous.
October 5, 2013
Rated 5.0 out of 5.0 Great location best location and excellent service
Great location best location and excellent service
September 27, 2013
Rated 3.0 out of 5.0 by SolvangJoe Too many problems
The towel rack over the toilet was just barely dangling in place but was still being used by the hotel staff.
The shower head looked to be from the mid 1960's and was so plugged up that after calling maintenance (who never didn't showed up) so I used a wrench and cleaned it out.
The cleaning staff never seems to put the entire towels and clothes in the bathroom (ie, two towels, no wash cloth, or two towels, no hand clothes. Always something).
They have security doors entering each building. However, there is no security or staff that checks on property as the cleaning crew used a towel to keep the doors open to roll their carts in and out, BUT never closed the doors. I closed our security door at 11:30pm on a Sat night, which tells me nobody from the hotel checks up on their guests or strolls the property for any signs of problems.
The sliding glass door in our room that led to a small balcony is old and definitely needs to be replaced. It has to be literaly slammed shut for the cheap locking device to be used.
September 26, 2013
Rated 4.0 out of 5.0 by HH333 Overall Experience
I have been stayed on Holiday Inn Express in multiple locations and the experiences/services were good. One thing that I wasn't happy at this facility that the IHG Rewards Club Member was treated as the same as other guesses. There was no priority.
September 25, 2013
Rated 4.0 out of 5.0 by ACK2013 3 Queen Suite-Perfect size!
Roomy enough, clean room-comfy beds. Better room than the Wine Valley Inn. Great Location!!
September 25, 2013
Rated 5.0 out of 5.0 by Trouble22 Check In/Breakfast
We did not have reservation, but the attendant was eager to assist us and provided special parking and location of room for us when I mentioned that my husband had difficulty in walking and getting around. The employees uin the breakfast area were extremely friendly and helpful
September 11, 2013
Rated 4.0 out of 5.0 by AdLib Pleasant surprise
Pretty much what we all have come to expect from the Holiday Inn Express. This particular property might be slightly dated and has room for improvement but we would absolutely stay here again if we find ourselves in Solvang.
September 7, 2013
Rated 3.0 out of 5.0 by AshandAurelio Hot room
The room was at 86 degrees when we walked in (it was 104 degrees in Solvang that day). It was miserable and took a few hours for the air conditioning to kick in. A maintenance guy came out and said the A/C was working just fine. When the room got cleaned that morning, the thermostat should have been looked at to make sure it was set a a comfortable level.
September 5, 2013
Rated 4.0 out of 5.0 by daruch Great place to stay in Solvang, provided the construction is done
Excellent breakfast, comfortable room, however:
They were demolishing a staircase all day Monday and that made it VERY difficult to relax during the day after a morning out and lunch indulging on the pastry and chocolates in Solvang. Also, apparently none of the ladies who clean the rooms speak or understand English, which kind of makes it hard to get the service you are requesting.
August 30, 2013
Rated 1.0 out of 5.0 by LJRJ Not up to HIE standards
When reserving this room, I paid $20 extra for room advertised with "view of park." However, it was a room with a view of housing construction. After pointing this out to the staff, the manager gave me a $10 credit. I did laundry in a room which need a lot of cleaning attention. Machines were not clean and floor had not been mopped for a long time.
I would not recommended staying at this HIE. I was in California/Oregon for 2 weeks and stayed at HIE express. This was the only one which was way below HIE standards!
August 28, 2013
Rated 5.0 out of 5.0 by Teeves Vacation
Solvang is such a beautiful town to visit and relax in and The Holiday Inn Express is one of the best hotels in my opinion. We love the loft rooms for the space and convenience for our family. The service is great.
We just love it!
August 24, 2013
Rated 2.0 out of 5.0 by MooseCalifornia Not up to Holiday Inn Standards
We were given a room with office above and near parking lot where guests used their remotes to lock and unlock cars. Luck of the draw I guess.
However, there were only two, somewhat thin bath towels in room. Trying to cut cost?
The last two stays at two different Holiday properties, just one and two nights before, we were given water and little energy bars. Once we check in we called and then were give two waters. Not sure what the program calls for, but it appears this operator tries to operate on the cheap.
Breakfast staff person was attentive and seemed to be doing a splendid job.
Walk in entrance area, inside and out was clean. Room seemed to be clean.
Towels at hot tub left out all night so were cold as will as damp. It just takes a little effort to do it right.
August 22, 2013
Rated 4.0 out of 5.0 by BigOFamily Sufficient for our needs
Suite with separate bedroom. Nice location. Located at the west end of the Solvang strip. Rooms are sufficient for sleeping. Most of the time we were out and about. The hotel room décor, window coverings, carpet, and bathrooms are very old. If you can get over that, all else was perfect. There's a difference between a dirty room and an old room.....and the room was just old, but definitely not dirty. Just not new or up to date. Walked through the Solvang strip and it seems that the other hotels in the area all seem similar, so I suppose this is to be expected.
August 21, 2013
Rated 5.0 out of 5.0 by Ivy3 Great friendly staff, free wifi and comfortable, clean rooms.
I had a great experience at the Holiday Inn Express in Solvang. The staff are brilliant, they are very friendly and helpful. The rooms are comfortable and clean. I had a very spacious room with great facilities, microwave, fridge, tea & coffee facilities, iron and ironing board, hair dryer. There are settings for air conditioning and heating so you can stay warm in the cooler mornings and evenings and have the air con for when it gets hot during the day time. The wifi at the hotel is free and it's very quick. The hotel is in walking distance of the town of Solvang, it only takes a few minutes to walk there and there is a small supermarket opposite should you need any drinks, snacks, etc you only need to cross the road. The view from the hotel is beautiful, when you leave the hotel you are able to see the wonderful mountains that surround Solvang. In the hotel reception you may use a communal computer or sit and read by the fire, there are also brochers for excursions and telephone numbers for local taxis. Breakfast is buffet style, so you can have a cooked breakfast, pastry's, cereal, yogurts, hot and cold drinks, and different types of bread and bagels,fruit, they also do a nice cinnamon pastry ( there is something for everyone). There is free quest parking and i always found it easy to find a space for my car.There is a small swimming pool and jacuzzi outside so you may wish to take your swim wear. I am planning to return to Solvang next year and will definitely be staying at the holiday inn express again, I had a very positive, enjoyable experience and really enjoyed my stay.
August 20, 2013