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Rated 4.2 out of 5 by 198 reviewers.
Rated 5.0 out of 5.0 by King Bed Loft Room a plus This room's layout worked great for us. My wife and I were joined by a lifelong friend for a trip to Solvang. The loft gave us privacy without the need for or expense of separate rooms. Stairs are a bit narrow but more than adequate and everything else was terrific. August 24, 2014
Rated 4.0 out of 5.0 by Nice comfortable stay but needs a little polish Overall, I enjoyed my stay. The room had a nice layout but a repair to the ceiling that appeared to have resulted from a water leak was glaring. Poorly patched and not even fully closed up. From an otherwise excellent first impression, this really drew the eye and made the room seem cheaper than it really was. The breakfast was convenient but I've had better. The feel of it was very packaged. The omelettes were clearly made in large quantities and reheated. The automatic pancake machine looked like a printer and the pancakes were too chewy. The "make your own waffle" machines provide a much nicer dining experience although I can understand how they can slow up a line when people don't understand how to use them. August 22, 2014
Rated 2.0 out of 5.0 by Less than stellar service by management We have stayed at this hotel many times in the past and have had satisfactory experiences. The front desk staff was less than caring, but did rectify the problems with keys, etc. Parking was atrocious (not enough space), rate was excessive compared to value, and overall hotel experience was poor. August 20, 2014
Rated 5.0 out of 5.0 by LOVED THIS PLACE! *Staff was extremely friendly *Beautiful view from room *Free bottled water (ask at desk) *Free wifi, computer and printing usage, and fax! *Walking distance from Solvang- just feet away! *Quiet August 18, 2014
Rated 4.0 out of 5.0 by Good value Very helpful and courteous staff. Pleasant surroundings, except traffic on Mission Road / Hwy 254. If you are in a room that faces the street, be prepared for lots of traffic noise, well into the night. Holiday Inn could minimize this traffic noise by adding dual-pane windows on these rooms. As it was, even the single pane windows on our room were not sealed properly. No wonder it was noisy. Still, it was a pleasant enough stay. The location is easily within walking distance of all of downtown Solvang, its parks and shops. The included breakfast was just OK. There is insufficient space to seat guests at peak times, and the food was mediocre. August 18, 2014
Rated 4.0 out of 5.0 by Great Hotel and Location This hotel was a good stay, easy parking, check-in and amenities. A little messy getting to the room with the luggage involving outside elevators and narrow doors but that's because of the quaint architecture of the place. The worst aspect by far was the breakfast, of course a feeding frenzy but really lacking quality ingredients. particularly egg, breakfast meats and a sugar free cereal option. This one thing could be significantly imporved and it would make a huge difference. August 18, 2014
Rated 5.0 out of 5.0 by Great Stay Thoroughly enjoyed the time spent here.. Wonderful balcony to enjoy the scenery and relax. August 18, 2014
Rated 4.0 out of 5.0 by Very nice stay Hotel is at the end of town in walking distance to see all the sights. Felt very secure. Indoor garage parking. Room was very good, clean and modern. Happily surprised to see the variety of choices for the breakfast. Well worth the value of staying at the hotel. Will stay there again. Little bit of traffic noise on the street side. Family enjoyed stay. August 17, 2014
Rated 4.0 out of 5.0 by HI Solvang Good location when visiting the Solvang/Sideways area. August 14, 2014
Rated 4.0 out of 5.0 by Comfortable but very expensive and front desk staff isn't very welcoming. Overall, staying here was an ok experience. The breakfast items were good which is greatly appreciated. The hotel was pretty expensive but it was a last minute booking. It's not exactly a great value though. The front desk staff wasn't very welcoming. They just stared at me when I checked in, no greeting or anything. Not very personable. That was the first impression. Other than that, they were very accommodating in letting us check in a bit early. August 13, 2014
Rated 4.0 out of 5.0 by clean and comfortable Friendly efficient staff, comfortable rooms. Hotel is a bit dated, but clean and conveniently located for a visit to Solvang. August 10, 2014
Rated 4.0 out of 5.0 by Great Town Hotel was very comfortable in the room and lobby. The accessibility to rooms is a bit odd with different doors to go through from the lobby to the elevator to the rooms. Convenient parking underneath the hotel. On the main road but not within walking distance of the cute shops and restaurants in the town. August 9, 2014
Rated 5.0 out of 5.0 by Stay in Solvang Room was comfortable with balcony and the location is excellent. Can walk to shops and restaurants. August 7, 2014
Rated 1.0 out of 5.0 by Worst mattresses Handicapped accessible room had worst mattresses---they were OLD (where you could feel the metal rods through the top mattress) and very low to ground. Handicapped person cannot even get up from low level of these beds. Bring your own flashlight, as the lighting is very poor (not even one light anywhere near the room's table and chairs.) Staff was competent and friendly. August 5, 2014
Rated 4.0 out of 5.0 by Lots of room to move around My family and I had an enjoyable stay at the Holiday Inn Express in Solvang. We rented the room with a loft and it was very spacious. They provided us with a good amount of personal hygiene items that also included make up remover pads! Nice touch! There was also a sign saying to request any additional items at the front desk that we may have forgotten to bring. The staff at the front desk and at the breakfast area were all very nice and always had smiles on their faces. The breakfast area was awesome. There was a good selection of both hot and cold items, coffee, teas, different juices, milk, etc. My family loved the automated pancake maker. The only thing I think should be improved is the interior decor of the room, but especially the carpet. When we first went into the room, you can immediately smell the stale, old smell of the carpet. However, it looks like they are working on this issue because I saw a trash dump with scraps of material that looked like some renovation was in progress. Other than this...we had an enjoyable stay. August 4, 2014
Rated 4.0 out of 5.0 by Really nice beds, linens, and shower! Very comfortable room! Not a typical HIE - this is an older building and kindof in keeping with the architecture of Solvang, i.e. old fashioned Danish. The rooms have sloping ceilings and arched window openings. My partner described our room as a " cute mouse house" and she LOVED IT! She also loved the bed so much she asked how to buy one just like it. It was everything you'd expect a room to be and need a room to be but at the price we paid, I expected a bit more... "luxe", I guess you'd call it. Yes, I'd definitely stay here again! It was very convenient for walking to all of downtown Solvang, shopping, dining, and wine-tasting. August 2, 2014
Rated 5.0 out of 5.0 by Great service and food Nice stay in very interesting city. The hotel was old but very well maintained and parking was easy with excellent access to the rooms. July 29, 2014
Rated 5.0 out of 5.0 Everything was delightful I am 86 and booked the handicapped room which met all my needs. My 2 sons and their wives stayed for the 2 nights and as both come from different areas it was a wonderful family reunion and your hotel helped make it sol. July 25, 2014
Rated 5.0 out of 5.0 by My birthday stay The breakfast was wonderful and so yummy with a lot of choices The kitchen staff were polite and accommodating. the room was very quit and the shower was a good amount of pressure coming out. July 22, 2014
Rated 1.0 out of 5.0 by Horrible first impression! As soon as I walked in to check in there was yelling at the front desk from another guest complaining about being overcharged. Then once my family and I got into our room at around 9:30 pm we get a call from the same girl at the front desk stating she gave us the wrong room and had to move us to another room. After a horrible first impression and being inconvenienced we packed our stuff and carried our babies down to the front desk to get our new key. Instead of an apology I was rudely accused of saying that I told them my last name was XXXXXXXX instead of XXXXX. How absurd and very unprofessional. If this is the kind of people they hire I will never stay at a HIE again! Worst customer service ever!!!! July 21, 2014
Rated 5.0 out of 5.0 by Excelente estadía! Excelente estadía, tranquilidad, limpieza, variedad en desayuno. Descanso! July 20, 2014
Rated 3.0 out of 5.0 by Good location This hotel is located at the edge of Solvang, just a nice walk to the tourist area. The staff is very friendly and professional and any questions or concerns were responded to quickly and efficiently. While the rooms could use some updating, everything was clean and well maintained and the food provided in the breakfast room was kept out and accessible throughout the breakfast hours. July 17, 2014
Rated 5.0 out of 5.0 by Beautiful rooms, great location Our experience exceeded our expectations. Fantastic location in proximity to attractions and restaurants. Beautiful well kept spacious rooms. We had the pleasure of staying in a suite with a third queen bed in a loft. This was perfect for our family of five. I'm sorry we didn't stay longer at this hotel. July 14, 2014
Rated 5.0 out of 5.0 by spacious room and attentive service The room was quite spacious, and very clean. The wireless internet and breakfast were a nice added touch without incurring an extra cost. July 12, 2014
Rated 4.0 out of 5.0 by Great Value The room had a separate bedroom and living room. It was roomy with a balcony accessible from the living and bedroom spaces. The décor was a bit outdated and the carpet was fraying on the edges, but the rooms were clean. In walking distance to all the shops in Solvang Village. We would stay there again. July 11, 2014
Rated 5.0 out of 5.0 by Absolutely wonderful! After a not-so-great stay at a different hotel in this chain, I was extremely pleasantly surprised by the quality of just about everything here. The room was very nice, the town itself was adorable in its kitschyness, and even the weather was beautiful. What really made my experience, though, was the staff. They were unfailingly polite and went above and beyond -- staff I passed in the hallway striking up conversations, staff who knew I was watching the TV in the front lobby turning up the volume. Although I have a few minor quibbles, like that the heater/air conditioner was loud and only seemed to be able to be blasting or off, overall my experience was resoundingly positive and I would love to stay here again. July 10, 2014
Rated 5.0 out of 5.0 by Swimming Pool Enjoyed the pool and it was just the right temperature and the area was perfect. The staff was excellent - always willing to help in every area - opening doors for me as I was pushing a wheelchair, making sure we had a clean table to sit at in the morning, getting the room ready earlier because we popped into town a few hours before check in. It was a beautiful area and the hotel fit right into the ambience of Solvang. I was very impressed. If you are traveling with a family the suites are excellent and incredibly priced for the size of area that you get. Overall - a terrific choice for your stay in Solvang. July 4, 2014
Rated 5.0 out of 5.0 by Great location and service This hotel is in a great location. Easy walking distance to the shops in Solvang. We had a wonderful view. The room was nice and clean. We had an issue with the air conditioning not working. After they came 3 times to try to fix it, they told us the compressor was no longer working and offered to move us to another room. By this time it was late and everyone was tired and wanted to go to bed. So we told them we would leave the window open. Fortunately it was very cool outside. They were very apologetic and discounted our room. Aside from the air conditioning problem, I would definitely stay here again. July 3, 2014
Rated 4.0 out of 5.0 by clean and friendly stay Comfortable clean rooms and friendly staff. Average pool and the free breakfast is just ok but a good value overall. July 3, 2014
Rated 5.0 out of 5.0 by Friendly, Helpful Staff I booked online from my car after leaving a neighboring hotel that was absolutely filthy. When I arrived, the desk staff greeted me warmly, understood my predicament, and asked if I would be willing to wait about 30 minutes for a room that would be much quieter than the ones currently available. I gladly waited! Every hotel staff member greeted me with a smile - from the desk clerks to the housekeeping staff to the landscape crew and the breakfast hostess. Very nice hotel, but the employees made the entire stay fantastic! June 29, 2014
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