Rated 4.7 out of 5 by 72
Rated 5.0 out of 5.0 by mrmrp38 8/11/14
This is a great hotel. The staff are all friendly and helpful. Gail at the front desk provided the help I needed prior to the stay and was very friendly and helpful upon check in. This is my hotel of choice in Somerset, KY.
August 15, 2014
Rated 5.0 out of 5.0 by wb58 Best place to stay in Somerset
Cannot rate this property high enough. Clean, good breakfast choices, conveniently located, great choices with the pillows and a most comfortable bed, and must repeat the clean.
Only caveat is the new booking system, and this is the Holiday Inn Express web site - you are not made aware a reservation is non-cancellable. We have stayed here a total of three times. We always paid $30 less, but booking late it was fine with us to pay extra - what we did not expect is to have a non-cancellable reservation after a higher priced room. This is not the "best available rate" but a new rate they have come up with - so DO stay here, but before you push the button, check your reservation if you have any possibility of having to cancel due to weather or an emergency.
August 13, 2014
Rated 3.0 out of 5.0 by Btk1 Noisey
There was a heavy footed person over us and I asked to be moved to a different room. The desk told me they would call the person and if I continued to have trouble they would move that person
Well at 2 and 5 in the morning that was of no help.
Next time someone ask to move move them !!
Also only one elevator. . We waited a very long time every time we needed to use it. We were on. 3 floor.
August 11, 2014
Rated 5.0 out of 5.0 by Jjd526 Brand new, best place in Somerset
The hotel is set back away from the main road which is nice because it's quiet. The building itself is brand new and inviting. The breakfast food was warm and tasty. The room was well lot, cozy, and clean. The exercise room has a tv, free weights, and your standard elliptical and treadmill so I was able to get a nice workout. The front desk was the best part though by far. Kate is not only breathtakingly beautiful and as personable as they come, but was also friendly and knowledgable. I enjoyed meeting her so much that I will definitely be back again in the future.
August 10, 2014
Rated 5.0 out of 5.0 by sits Good Room and Great Service
The Room was great and I enjoyed the stay at this hotel. Everything was clean in the room. The staff was friendly and my check-in was very fast. All the papers were ready for my stay as soon as I got into the hotel.
August 9, 2014
Rated 5.0 out of 5.0 by hawkinsw Somerset Stay
The hotel was clean and comfortable. I love the pillows. The fitness center is small and hot without supplies to wipe down equipment though. Staff is friendly and helpful. I would stay here again.
August 9, 2014
Rated 5.0 out of 5.0 by love09 Great Hotel
Very clean hotel, friendly staff. The gym area and pool are very clean.
August 8, 2014
Rated 2.0 out of 5.0 by dbailey1953 Smoker's Room
This is a lovely suite (323), but unfortunately, one which was used by a smoker with no regard for the non-smoking policy. I understand that HIE cannot police the guests, but this room should have been designated as a smoking room until such time as it could be refurbed. With 4 large windows, there is a lot of fabric in the room to absorb the smoke.
The clerk offered me a bottle of odor neutralizer, and it helped a bit, but also made it harder to breathe for a while.
This is an unusual occurrence for HIE. I travel a lot, and am usually very pleased with their accommodations.. . just not this one.
August 8, 2014