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Rated 4.6 out of 5 by 73 reviewers.
Rated 2.0 out of 5.0 by Frustrating accommodations Reserved rollaway far in advance. Was not available upon arrival. Slept 2 children and 3adults in two queen beds. Sleepless night for all. Katie at desk was nice but 23.00 concession was unacceptable. Not what I would expect from Holiday Inn Express Disappointed priority club member. August 16, 2014
Rated 5.0 out of 5.0 by 8/11/14 This is a great hotel. The staff are all friendly and helpful. Gail at the front desk provided the help I needed prior to the stay and was very friendly and helpful upon check in. This is my hotel of choice in Somerset, KY. August 15, 2014
Rated 5.0 out of 5.0 by Best place to stay in Somerset Cannot rate this property high enough. Clean, good breakfast choices, conveniently located, great choices with the pillows and a most comfortable bed, and must repeat the clean. Only caveat is the new booking system, and this is the Holiday Inn Express web site - you are not made aware a reservation is non-cancellable. We have stayed here a total of three times. We always paid $30 less, but booking late it was fine with us to pay extra - what we did not expect is to have a non-cancellable reservation after a higher priced room. This is not the "best available rate" but a new rate they have come up with - so DO stay here, but before you push the button, check your reservation if you have any possibility of having to cancel due to weather or an emergency. August 13, 2014
Rated 3.0 out of 5.0 by Noisey There was a heavy footed person over us and I asked to be moved to a different room. The desk told me they would call the person and if I continued to have trouble they would move that person Well at 2 and 5 in the morning that was of no help. Next time someone ask to move move them !! Also only one elevator. . We waited a very long time every time we needed to use it. We were on. 3 floor. August 11, 2014
Rated 5.0 out of 5.0 by Brand new, best place in Somerset The hotel is set back away from the main road which is nice because it's quiet. The building itself is brand new and inviting. The breakfast food was warm and tasty. The room was well lot, cozy, and clean. The exercise room has a tv, free weights, and your standard elliptical and treadmill so I was able to get a nice workout. The front desk was the best part though by far. Kate is not only breathtakingly beautiful and as personable as they come, but was also friendly and knowledgable. I enjoyed meeting her so much that I will definitely be back again in the future. August 10, 2014
Rated 5.0 out of 5.0 by Good Room and Great Service The Room was great and I enjoyed the stay at this hotel. Everything was clean in the room. The staff was friendly and my check-in was very fast. All the papers were ready for my stay as soon as I got into the hotel. August 9, 2014
Rated 5.0 out of 5.0 by Somerset Stay The hotel was clean and comfortable. I love the pillows. The fitness center is small and hot without supplies to wipe down equipment though. Staff is friendly and helpful. I would stay here again. August 9, 2014
Rated 5.0 out of 5.0 by Great Hotel Very clean hotel, friendly staff. The gym area and pool are very clean. August 8, 2014
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