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Rated 4.8 out of 5 by 299 reviewers.
Rated 5.0 out of 5.0 by Great service Very comfortable, and really nice service. I will be back often! February 1, 2016
Rated 5.0 out of 5.0 by Great Room Great Service Holiday Inn Express Somerset Kentucky Ranks among one of the Best Hotel stays my wife and I have ever had. My wife and I have visited many different hotel chains including some of the "Upper End" expensive chains and Holiday Inn express in Somerset ranks right there among the best.The staff was very friendly. They went out of their way to make sure we were comfortable and happy. The rooms were very clean and well kept. The beds and linens were very comfortable. We were there during a snow storm and the Front Desk clerk brought in pizza for all of the guests because the nearby restaurants had closed during the storm. The lobby and dining area was very nice. We felt like we were in our own living room sitting on the sofa watching TV. You would be hard pressed to find a better staff at any hotel chain in the country. Did I mention the cable TV? Most hotels have a limited selection of channels to choose from. Holiday Inn offers a very large selection of channels to choose from from Direct TV. Holiday Inn Express Somerset Kentucky is not only a great value, but also a Great place to stay. I give them 5 stars. January 29, 2016
Rated 5.0 out of 5.0 by Comfortable beds and great staff The suites are smaller than other Holiday Inn Express and the breakfast was limited. However the staff was outstanding and the entire property was spotless. January 20, 2016
Rated 5.0 out of 5.0 by Review of Somerset Holiday Inn Express in Kentucky My wife and I have traveled many many miles and have stated at a lot of hotels/motels. Without a doubt the one in Somerset, Kentucky is the best experience we have ever had with Holiday Inn Express. The young men at the front desk were as nice and courtesy as any we have come in contact. If I was there employer; I would reward each one of them with some kind of reward, or maybe a bonus check within accordance with your policy. January 13, 2016
Rated 5.0 out of 5.0 by directions The desk person printed a map showing the way to the highway and explained it to me as well. This was very helpful as it was not a simple connection. January 11, 2016
Rated 5.0 out of 5.0 by Almost great The hotel staff, and cleanliness throughout are second to none for a hotel. Arriving at the hotel is a challenge due to highway sign placement, as the sign is road height and about 50-75' off the road while the hotel sits about 200 yards off the road. The bedding is comfortable with exception on the pillows which regardless of firmness is inadequate for me (I consider this a personal observation as everyone is different). Perhaps something of superior quality providing cool support for the head would be beneficial. I know it exists, as I hear about them regularly. January 10, 2016
Rated 5.0 out of 5.0 by Great staff and super clean The staff treated us like we were at a resort. The hotel was very clean and the hotel was more than we could have expected. We would highly recommend this hotel. Super friendly staff even though they were working on Christmas Eve. Gail and Chuck made our stay complete. December 26, 2015
Rated 5.0 out of 5.0 by One of the best Holiday Inn Express locations I have stayed in This location exceeds all expectations - the cleaning staff goes beyond the call of duty and makes sure every detail is covered. On the day I left, I noticed mattresses and box springs being moved and cleaned underneath. I also noticed that all of the furniture in my room was swept and maintained just as all other areas of my room. I had a difficult time getting the heating system installed in the room to achieve the set temperature that I set (the room was set at 68 degrees and I attempted to set it at 73 - it only got it as high as 70-71 degrees). The only other item to note is that I was charged for this room the day that I set the reservation (over a month in advance of my stay). I was a little surprised by this because normally my business credit card is not charged until the day I arrive or check out at a Holiday Inn or Holiday Inn Express location. Regardless, this is an exceptionally clean hotel and the accommodations are comfortable and quiet. December 20, 2015
  • 2016-02-09 T12:27:45.054-06:00
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