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Rated 4.7 out of 5 by 94 reviewers.
Rated 5.0 out of 5.0 by #1 Hotel in Chain I stayed at this location 2 consecutive weeks for business trip. The hotel is immaculate well maintained professional friendly staff. I travel weekly & usually moved to another room upon check in. This was my best hotel stay of all times. Very satisfied customer, September 1, 2014
Rated 5.0 out of 5.0 Great all-around Service! Friendly staff, clean environment, breakfast food choices were rotated September 1, 2014
Rated 5.0 out of 5.0 by No Title is necessary You duplicated my previous experience. I will stay at your hotel every time I go to Somerset. Thanks. August 31, 2014
Rated 4.0 out of 5.0 by Breakfast Was good but maybe could add glutin free choices. Like Vanilla Chex cereal, glutin free waffles or something similar. August 28, 2014
Rated 5.0 out of 5.0 by Great Stay We have stayed at this Hotel before and will be back. Good location, up to date facility, friendly staff. August 26, 2014
Rated 5.0 out of 5.0 by On Breakfast I understand it's not easy to make powdered eggs taste great, so it's tough to be too critical there... but I have mixed feelings about the pancake machine. The pancakes were tasty enough, but almost tough. That being said, it was pretty awesome to press a button and watch the pancakes crank out the side... the kids love it! My wife and sister thought (I don't know why) that there was supposed to be gravy for the biscuits. SO, maybe that would be a recommendation? To see if there might be biscuits August 25, 2014
Rated 5.0 out of 5.0 by my favorite we travel all year for work and this is my favorite hiex to stay at. August 24, 2014
Rated 5.0 out of 5.0 by my favorite hiex the staff in this hotel is only second to the rooms. we travel all year for work and this is by far my favorite to stay at. August 24, 2014
Rated 5.0 out of 5.0 by Great Service, modern, clean and comfortable We stay here a lot during the summer and the service and quality of our stay is consistently top notch. August 22, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express Somerset Ky This is a great Holiday Inn Express. I travel a fair amount and stay in motels and if there is a Holliday Inn Express where I am going to be I always try to book there. The one in Somerset Ky was excellent, in particular the staff. August 21, 2014
Rated 5.0 out of 5.0 by friendly staff the staff was very awesome they were right there for nething we needed and made special arrangments to meet our needs would highly recommend ths hotel to anybody staying in the somerset area. August 20, 2014
Rated 5.0 out of 5.0 by Home away from home. It's our home away from home. Always a wonderful stay. August 19, 2014
Rated 4.0 out of 5.0 by Cumberland hotel We thoroughly enjoyed our stay at HIE in Sommerset. We had a little trouble locating it (signage could be better, and Traffic Light 23 info would have been helpful). Other than that, it seemed fairly new and very updated. Awesome and convenient location to Lake Cumberland RV Park where our family stays. Would definitely return! August 19, 2014
Rated 2.0 out of 5.0 by Frustrating accommodations Reserved rollaway far in advance. Was not available upon arrival. Slept 2 children and 3adults in two queen beds. Sleepless night for all. Katie at desk was nice but 23.00 concession was unacceptable. Not what I would expect from Holiday Inn Express Disappointed priority club member. August 16, 2014
Rated 5.0 out of 5.0 by 8/11/14 This is a great hotel. The staff are all friendly and helpful. Gail at the front desk provided the help I needed prior to the stay and was very friendly and helpful upon check in. This is my hotel of choice in Somerset, KY. August 15, 2014
Rated 5.0 out of 5.0 by Best place to stay in Somerset Cannot rate this property high enough. Clean, good breakfast choices, conveniently located, great choices with the pillows and a most comfortable bed, and must repeat the clean. Only caveat is the new booking system, and this is the Holiday Inn Express web site - you are not made aware a reservation is non-cancellable. We have stayed here a total of three times. We always paid $30 less, but booking late it was fine with us to pay extra - what we did not expect is to have a non-cancellable reservation after a higher priced room. This is not the "best available rate" but a new rate they have come up with - so DO stay here, but before you push the button, check your reservation if you have any possibility of having to cancel due to weather or an emergency. August 13, 2014
Rated 3.0 out of 5.0 by Noisey There was a heavy footed person over us and I asked to be moved to a different room. The desk told me they would call the person and if I continued to have trouble they would move that person Well at 2 and 5 in the morning that was of no help. Next time someone ask to move move them !! Also only one elevator. . We waited a very long time every time we needed to use it. We were on. 3 floor. August 11, 2014
Rated 5.0 out of 5.0 by Brand new, best place in Somerset The hotel is set back away from the main road which is nice because it's quiet. The building itself is brand new and inviting. The breakfast food was warm and tasty. The room was well lot, cozy, and clean. The exercise room has a tv, free weights, and your standard elliptical and treadmill so I was able to get a nice workout. The front desk was the best part though by far. Kate is not only breathtakingly beautiful and as personable as they come, but was also friendly and knowledgable. I enjoyed meeting her so much that I will definitely be back again in the future. August 10, 2014
Rated 5.0 out of 5.0 by Good Room and Great Service The Room was great and I enjoyed the stay at this hotel. Everything was clean in the room. The staff was friendly and my check-in was very fast. All the papers were ready for my stay as soon as I got into the hotel. August 9, 2014
Rated 5.0 out of 5.0 by Somerset Stay The hotel was clean and comfortable. I love the pillows. The fitness center is small and hot without supplies to wipe down equipment though. Staff is friendly and helpful. I would stay here again. August 9, 2014
Rated 5.0 out of 5.0 by Great Hotel Very clean hotel, friendly staff. The gym area and pool are very clean. August 8, 2014
Rated 2.0 out of 5.0 by Smoker's Room This is a lovely suite (323), but unfortunately, one which was used by a smoker with no regard for the non-smoking policy. I understand that HIE cannot police the guests, but this room should have been designated as a smoking room until such time as it could be refurbed. With 4 large windows, there is a lot of fabric in the room to absorb the smoke. The clerk offered me a bottle of odor neutralizer, and it helped a bit, but also made it harder to breathe for a while. This is an unusual occurrence for HIE. I travel a lot, and am usually very pleased with their accommodations.. . just not this one. August 8, 2014
Rated 5.0 out of 5.0 by Great Customer Service We have been to this HIE before and we have always had a wonderful stay. This was no different but helped by the excellent customer service at the front desk. The person at the front desk was Kim and she was very helpful and nice. We would recommend this HIE. August 6, 2014
Rated 5.0 out of 5.0 by Family Business Hotel was very clean, the staff was very helpful and nice. August 6, 2014
Rated 5.0 out of 5.0 by Very nice and accomodating Staff I would recommend this hotel for anyone going down to Somerset, KY. I would however like for Holiday Inns to make their sinks a little closer to the edge of the vanity.The fauset should be placed farther out too. It would be nice to have a small mirror on the side for women to put makeup on. Its the small things sometimes that attracts. Thanks! Brenda August 5, 2014
Rated 2.0 out of 5.0 by Reeked of Smoking Generally, I am very pleased with the cleanliness and consistency of the Holiday Inn Expresses. I travel quite a bit, and had lots of positive stays with them. Unfortunately, this was not one. The room, which was a handicapped-capable suite, was lovely; however, it smelled like a gambling parlor. The front desk was quick to bring up a bottle of odor neutralizer, and it helped eventually, but this was the worst-smelling room I've been in for many years. Wish there was some way to keep smokers from smoking in non-smoking rooms. I understand the challenge to HI, but I was surprised and disappointed in this case. On the upside, smokers should request this room (323). It is very nice otherwise. July 31, 2014
Rated 5.0 out of 5.0 by Traveling 107 Everything was great! The one thing it was missing was a hot tub. Enjoyed the stay. July 28, 2014
Rated 5.0 out of 5.0 by Comfortable room, pool, and great service Check in was quick, recognized as a platinum member and my room was automatically upgraded. Could not ask for better service. The pool was very nice which did get used and towels were available. Breakfast was good and the food was fresh. Enjoyed it very much. July 26, 2014
Rated 5.0 out of 5.0 by nice getaway clean,comfortable,overall great place to stay, i am recomending holiday inn express to all my friends. July 24, 2014
Rated 5.0 out of 5.0 by The best. Always feels life home here. Mrs. GAIL IS THE BEST. July 20, 2014
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