Rated 4.8 out of 5 by 236
Rated 5.0 out of 5.0 by quincy97 Pleasantly Surprised!
The rooms and hotel are kept very clean. Hotel staff staff is very friendly and helpful. Breakfast each morning was an added bonus. Excellent variety and kept replenishing. Would definitely stay again.
July 30, 2015
Rated 5.0 out of 5.0 The Staff makes this place wonderful
I travel extensively for work, and as a consequence I spend a lot of time in hotels. I've never had the pleasure of staying as a guest where I've been treated as well by the staff as I am here. The team at the front desk (Gail, Chuck, Mason, Jeff, and Daulton) are always friendly and courteous, they take the time to get to know you while you are staying there and are always wanting to go out of their way to assist and make your stay pleasant. I came back to the room after a day of work and discovered a handwritten note from Shellie (my housekeeper) welcoming me to the hotel and introducing herself. This was an unexpected touch that I've not experienced in 5 diamond rated resorts.
The rooms are spacious, clean, and comfortable, free wifi a fitness center, and a heated indoor pool are available as amenities. The complimentary breakfast includes a variety of items, ensuring that you don't have to eat the same thing every morning.
This is a great hotel, and I am already planning on staying here when I come back down in October.
July 29, 2015
Rated 5.0 out of 5.0 by phast90 MY Stay
I love Holiday Inn Expresses but this one is better than most, I rate this exceptional.
July 25, 2015
Rated 5.0 out of 5.0 by purduejonesy Great Service, Breakfast and Nice Room
Guys at front desk were great, as was breakfast support. Breakfast was great - eggs and sausage were cooked perfectly and not overdone as typical for hotel breakfast. Room was very clean and updated. Towels were nice and soft! A small spot of mildew on the tub caulk. Only drawbacks were 1) internet/wifi was not very strong/reliable and 2) price a little higher than what I like.
July 21, 2015
Rated 5.0 out of 5.0 by natS50 Great stay!
Everything was awesome except for the storms that came through causing the internet to be slow, but everyone in the area had this issue.
July 19, 2015
Rated 5.0 out of 5.0 by Waynerd When in Somerset
I always stay at this hotel. The staff is great, the hotel is clean and quiet.
Gail even greeted me by my first name...very welcoming.
Thanks to all,
July 16, 2015
Rated 5.0 out of 5.0 by justin316 Example of What a Hotel Should be
This hotel was better than some of the resorts I have stayed in. My experience started with the amazing front desk staff. They acknowledged my membership status and had fresh warm cookies ready when I checked in. They even offered coupons to local restaurants. The room was exceptionally clean and smelled clean as well. The beds, Wow the bed..I just had to sit back and look at it. They turned the bed down for me and had andes mints on the pillow! My Favorite!!! I had the best night's sleep and was woken up with a wake up call as I had requested. Martha and Serena were very sweet at breakfast and even took my empty plate and refilled my coffee. My checkout experience was quick and easy. The front desk lady was beautiful! Stay here if you are in town. You will be pleasantly surprised!
July 15, 2015
Rated 5.0 out of 5.0 by MrCatullus Clean comfortable stay
Stopped on our way from Chicago to Florida because of proximity to Alvin York home in TN. Room was clean, bed was comfortable just as I expect at HIE. We always appreciate the breakfast, and the offerings were typical here. Will definitely stay again if I'm in the area.
July 13, 2015