Rated 4.2 out of 5 by 86
Rated 1.0 out of 5.0 by BadHotel1 Unhappy Guests
We made a reservation for two adjoining rooms for our family of five, weeks before our trip. When we arrived not only did we not get rooms adjoining they were on different floors! When we went to use the key to get into the room we discovered the same room had been assigned to another family. It took about 45 minutes to get the room assigned to two families straightened out. The sofa sleeper was uncomfortable. The breakfast was marginal. The Holiday Inn Express was the worst hotel we stayed in on our European trip. Stay in a European hotel where hospitality and quality are a priority. Never again!
December 1, 2013
Rated 5.0 out of 5.0 by bene51 Malpensa more than expected!
Very nice hotel. Clean, comfortable, modern rooms.
November 23, 2013
Rated 4.0 out of 5.0 by gusetq Difficult to find and rude receptionist
The hotel is quite remotely located and the signs are quite bad. Easy to get lost. Important to put more and proper signage on the road.
Receptionist in general rude. His name was "Noe". Very slow, arrogant attitude. A young guest approach him for a pen, he kept her waiting for several minutes. Quite uncomfortable situation.
Indications how to use wi-fi not clear. The receptionist told me just one hour free, in fact it was available during whole stay.
November 22, 2013