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Rated 4.1 out of 5 by 89 reviewers.
Rated 5.0 out of 5.0 by Never Disappoints! Another fantastic stay! I can't say enough about this property! November 18, 2013
Rated 5.0 out of 5.0 by A home away from home MY HOME IN BOSTON VIRGINIA , nice comfy beds with plenty of fluffy pillows , clean crispy sheets and flat screen tv . Staff are always there for you , breakfast is excellent start for your day with plenty of healthy items , I hope that they had an indoor pool , water pressure in the tub is better that mine home . I would recommend this hotel to everyone going to Boston November 6, 2013
Rated 5.0 out of 5.0 by Great Place to Stay at an afffordable Price I was on a business trip. Being a small business owner always look for quality and value. This hotel provided me both. The staff was very professional and courteous. Check in and check out was very fast and efficient. Room was very nice and comfortable and cozy. I had a good night sleep. Breakfast was nicely presented and had good healthy choices. I will stay at this hotel again and recommend this hotel November 5, 2013
Rated 5.0 out of 5.0 by Great Service and Value I always stay at Holiday Inn Express wherever I go. It is a great brand for business travelers like me. I was greeted very warmly by the front desk staff. My check in was a breeze. The room was very cozy and comfortable and quiet. The bed was well made and very comfortable. I slept thru the night without any problems. The breakfast was excellent with plenty of healthy choices. Manager Dianna was very cordial and pleasant. I could feel the southern hospitality. Although South Boston being a small town, there were plenty of restaurants nearby to get a decent meal. I was very pleased with the service and the value this hotel offered. I will certainly stay at this hotel once again and recommend to others. November 1, 2013
Rated 5.0 out of 5.0 by Great night sleep I continue to enjoy each HIE I stay in, from friendly staff, clean rooms and extremely comfortable beds! My only concern was that the room doors were difficult to shut tight and locking mechanisms seemed loose. This would not detract from me recommending this hotel, but I felt the need to bring it to your attention November 1, 2013
Rated 5.0 out of 5.0 by Another exceptional stay! Once again, we were 100% satisfied with our stay at this property. Food was excellent, beds were heavenly, and front desk staff was friendly and helpful. Our favorite destination for a quick getaway that feels like home away from home. October 21, 2013
Rated 2.0 out of 5.0 by New Facade/Old Proprerty Very nice people....and the property appears new from the signage and the facade. Unfortunately, this property required interior renovation....lets say maybe 15 yrs ago. It is dark and has an unclean appearance.and the paint must have been applied by drunken sailor...my apologies to the Navy. There was no apparent effort ot clean up the paint/tile work that was done in the bathroom many years ago. Not a good experience October 17, 2013
Rated 5.0 out of 5.0 by hotel recommended Nice clean room. I would recommend this hotel. Breakfast was great. October 16, 2013
Rated 5.0 out of 5.0 by Comfy bed Quiet room and comfy bed made my stay awesome. I will definitely come back. October 14, 2013
Rated 2.0 out of 5.0 by Not the best hotel stay I've stayed in many a Holiday Inn hotel over the years and this is not one of the better ones. The rooms drastically need updating and the tub surface was peeling to the point that I had to put a towel in the tub to take a shower. We kept smelling smoke during our stay (non smoking room) and when we left I noticed a used cigar lying next to the microwave. Would not recommend this hotel. September 22, 2013
Rated 5.0 out of 5.0 by Best place to stay in South Boston My husband and I stay here frequently, and I highly recommend it. Excellent service from the minute you step in the door. Everyone is so friendly and the upgrades are excellent. We wouldn't stay anywhere else in South Boston! September 16, 2013
Rated 5.0 out of 5.0 by GREAT SERVICE WE ENJOYED OUR STAY AT HOLIDAY EXPRESS. WE HAVE STAYED THERE NUMBEROUS TIMES. IF YOU ARE TRAVELING THRU SOUTH BOSTON YOU OWE IT TO YOURSELVES TO BOOK WITH HOLIDAY EXPRESS! THE BREAKFAST IS OUT OF THIS WORLD. THEY ARE ON TOP OF EVERYTHING! I LOVED THE BIG OPEN SPACE IN THE ROOM. THE KING SIZE BED HAD FRESH CRISP LINEN, THAT MEANS A LOT WHEN YOU HAVE BEEN TRAVELING ALL DAY. September 5, 2013
Rated 4.0 out of 5.0 by To be a Guest or not be a Guest, that is the Question I called from home to reserve a room for three days two weeks ago and was happy to be well received as I checked in. I did feel sorry for the staff as it was stifling hot in the lobby with no AC. I went to my room ,relaxed, opened my suitcase, took a swim and went out to find a restaurant and do a little shopping. When I returned with three bags I could not get into my room even though I tried numerous times with both cards. I put down purchases and walked to front desk where I informed the attendant I could not get into room 135. The lady looked up and me and said I checked someone else in that room and they said there was someone else's clothes in it. Yes, I said, my clothes. Who are you the lady said. So I told her and she said well you are not in the computer. I said this is impossible I made reservations directly to this facility and was checked into the room with no problem. The 'lady' kept tapping on the computer and finally said here are new keys. This 'lady' acted like it was my fault that she or someone else goofed. Frankly I will think twice before I return. August 28, 2013
Rated 3.0 out of 5.0 by Will not stay there again I am traveling around for work and stayed in many Holiday Inn Express this by far was the worst experience. I have to say the ladies at the front desk were friendly and helpful but I did feel bad for them because the a/c was broke. Luckily the rooms a/c was fine and did work. The rooms where clean for the most part except for the dirty suck on the floor that was not mine. The bathroom door would not shut and if you got it shut you would have to pry the door open to get out of the bathroom. I also found it weird that maybe the owner of the hotel walked around the whole day in like some creepy non trusting way. I came down to the front desk and there was no help for about 10 mins. finely I saw the owner of the hotel (at least i think he was) so i asked him if I could get some help to get towels that the cleaning lady did not leave and he hardly spoke english and said I can wait until the lady came back. Real nice MR. owner good way to run your hotel. Also that night my wife came to visit with the kids which was a great surprise! Another great surprise was the towel rack falling off the bathroom wall when I went to get a towel. The next day I left for work and about 2 pm wife called and said that when she and the kids went the pool they were followed by the hotel owner and as they were in the pool for 2 hours he passed by several times. They finally went back inside to there room and as another surprise the owner was right near them again as the go into the room. I guess he did not see them the night before and thought they were swimming for free. Finally the last night I stayed I came back to the hotel after dinning and it took me a few mins. to get into the door because I guess at this hotel it is okay for construction men to stand around and drink and block the door. I have nothing against drinking but hey at least go in your room or the lobby!! But then again I can not blame them it was cooler outside then inside the hotel. I told the front desk lady all the problems and they did not seem to care one bit.... If i am ever in the area again I will pass through and go somewhere else!!! August 24, 2013
Rated 5.0 out of 5.0 by Happy customer The way every one treat is a bonus on this property , really love the way they treat people , every time u ask for something it's here for you all what you have to do is asking them they are more than happy to assist you . August 19, 2013
Rated 5.0 out of 5.0 by Another excellent stay Grat service , very nice breakfast with plenty of choices , friendly staff at the holiday inn , clean rooms August 18, 2013
Rated 5.0 out of 5.0 by great hotel my stay was great would recommend to everyone. staff was very friendly August 16, 2013
Rated 5.0 out of 5.0 by Nice upgrades and excellent staff! I love the new upgrades they are doing to the rooms, new paint, bathrooms & carpets look amazing. The staff is also one of the best i have seen at the many hotels i travel to. August 13, 2013
Rated 5.0 out of 5.0 by stay at holiday inn express my stay at holiday inn express was great. the staff was friendly rooms were clean and price was very affordable. would definitely stay again. August 12, 2013
Rated 5.0 out of 5.0 by Love the suite with sofa bed! I have stayed at this Holiday Inn many times before and I am very happy with my stay every visit. This time I booked a suite room which had alot more space and a sofa bed. It was perfect for me so I could use my laptop while on a sofa rather then the bed or desk. Clean as always and very comfortable. I had a small issue with the toilet handle not working but I called the desk and they took care of it... Will be visiting many times in the future! August 12, 2013
Rated 5.0 out of 5.0 by Clean, comfy and friendly Friendly staff , clean room , comfy bed what else you are looking for ? I will be back guys and i would recommend this place August 4, 2013
Rated 1.0 out of 5.0 by Not what a Holiday Inn Express should be I have stayed at this hotel on several occasions over the last nine years, and I cannot believe how much it has gone downhill. The staff were terrific, however, the rooms are not up to par. When I walked into the first room the first thing I noticed was a mildewy smell. Then on one wall there was discoloration and bulging as if there were water damage. The bathroom was no better. It looks as if they attempted to update it, but they only did it halfway and the paint job looked like a five year old did it. I did call the front desk and said the room was not acceptable and they did move us to another room that was better, but not by much. I am not sure if they switched the ac's out for evaporative coolers, but the rooms felt wet. We were supposed to be there for three nights, but I checked us out after the first. I am sorry to say we will not stay at this HI Express again. In my opinion, corporate should take a look at this one. August 3, 2013
Rated 2.0 out of 5.0 by Rooms smell Building is in need of a revamping, hallways smell of dampness, room was ok but smelled of wet clothes. Stayed two days had to buy a air freshner to use on room. Service was good, when the tolit clogged help came fast, also had a broken coffee maker, they replaced with a new machine. The room had new carpet an TV but the rest of the room was in bad repair, example staples where used to hold up wall paper. Over all I will not be staying in south Boston HOliday express anytime in the future, will stay at the hotel down the road. August 3, 2013
Rated 5.0 out of 5.0 by Best! I stay at this location very often, i love it! The staff is absolutely amazing, they are friendly and very helpful with everything.. If you are ever in town this is the place to be! July 30, 2013
Rated 5.0 out of 5.0 by Comfortable Stay Very comfortable for overnight stay. Front desk people helpful and courteous. Breakfast choices excellent and well presented. July 27, 2013
Rated 5.0 out of 5.0 by Very helpful! I came in to South Boston early for the matinee of a play that my niece was in. I had driven almost 5 hours and needed to check in early just to change clothes and regroup before the play. They allowed me to go ahead and check in, even though I knew I was early, but they had a room that had been freshly cleaned and allowed me to get my stuff in. Thanks so much! July 23, 2013
Rated 5.0 out of 5.0 by Wonderful Staff The employees are so nice to deal with at this hotel. They make sure you have everything you need! Great customer service, reasonable price and clean rooms. What more could you ask for! July 18, 2013
Rated 5.0 out of 5.0 by Clean Rooms The rooms are clean and comfortable. The breakfast is a great extra and I love the pool. The employees here are very nice also. July 16, 2013
Rated 1.0 out of 5.0 by No points for CLC travelers South Boston was good, but IHG will not give any points for CLC cardholders. At least two other chains will. I recommend frequent business travelers seek them out, and get some benefit from your toils on the road. They will take your clc card and your iHG rewards card at the desk, but you'll never see the points. July 3, 2013
Rated 3.0 out of 5.0 by Great room but terrible customer service We were in town for a FEMA reunion of truck drivers and their wives. We had a reservation. We arrived at 11 am and were told they had no clean rooms and we could not check in until 3pm. I was not happy. I was forced to go to a gas station to get ready for this event in their restroom. We went back to the hotel at 2:30 and after being given a very dirty look by the desk clerk as I walked in, I was told our room still wasn't clean. I was livid but I bit my tongue. She allowed us to check in anyway and put our things in the dirty room as I needed to get some things out of the hot car. I don't understand why they had not cleaned our room yet, especially knowing we were already in town and waiting to get in it. Hotel policy should be to clean reserved rooms first. June 1, 2013
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