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Rated 4.0 out of 5 by 101 reviewers.
Rated 2.0 out of 5.0 by Too much smoking and shoddy bathrooms The lobby is quite attractive, the breakfast is beyond what is expected, but the staff cigarette smoking near the lobby, especially the maids in the laundry room, is over powering for the rooms near by and the dining room. Early this year they told me the bathrooms were being redone, but they look the same. The shower curtain smelled funky and the sheets were old and pilled. The maid very nicely changed the shower curtain for me for the 2nd night, but the sheets seemed just as bad. The place is kind of beat up~lots of construction workers stay there and they smoke in the smoking bedrooms which are right next to the nonsmoking. The men are surprisingly quiet and polite, though, call me Ma'am. I hope I don't have to stay there again ~ its hard with the smoking. January 12, 2014
Rated 3.0 out of 5.0 by Overall quality We have been staying at this location for more than 14 years. The overall quality of upkeep is just average. The bathroom in our room (116) looked as though it was only half done. The door is damaged at the bottom and is need of repainting, hinges rusty and old, tub enclosure is beige..tub is white, all caulk looks like a 5 year old did it. Wood work repair between door and tub was not done properly..looked like they used spackle instead of replacing wood trim. The noise levels seemed to be a lot worse than prior visits for some reason. TV and conversations from the room next door, hallway noise..In the past we seemed to be at the end of a hall, so maybe that's why this visit seemed so noisy. We have always asked to be away from the ice machines and elevator because we know that they are always noisy. Our children and grandchildren still live in the area, and we do come back there to stay. However, based on this last visit we may look elsewhere, in spite of the price difference. January 9, 2014
Rated 2.0 out of 5.0 by Smelled of Smoke The whole hotel smelled of smoke. The room was supposed to be non-smoking but it smelled of smoke! The TV signal was not good you could not get a clear picture on the TV. Would not stay here again! January 7, 2014
Rated 2.0 out of 5.0 by Hotel stay The lady at the front desk was rude. The bathroom needed a remodel. Looked old and dirty. I stay at a lot of holiday inns but will not stay there again January 1, 2014
Rated 5.0 out of 5.0 by `Great Stay When I checked in the Front desk clerk was friendly. When I got to the room it was spotless. The room looked freshly painted and it looked great. The housekeeping staff did a great job. Breakfast bar was clean and everything was hot. the hostess was so nice. I had a wonderful stay at this property. January 1, 2014
Rated 3.0 out of 5.0 by room not serviced First day of check in great, got same room had had before been there a few times, checked out to go to different area in Va., came back got a different room. To begin with no liners for ice bucket. Second day not serviced at all trash still in floor in tied up plastic bag that I did. Had to go to front desk when returning at night to get shampoo, conditioner, Kleenex, toilet tissue, trash liners, ice liners, towels and bath mat also no coffee or cups didn't get those. I made the bed up. Next day left came back in afternoon still nothing done. The bed sheets were changed in 3 days I was in the room. I had to take the 2 day towels to the housekeeper and ask what to do with them, the comment I got was or I thought they were clean, rolled up all together on the back of commode means clean. The floor was never vacuumed the 3 days I was in room, how I know I dropped a piece of tissue in 2 different places and one was still there and the other was picked up and left on the nightstand, so that wasn't cleaned. Seems like corners were been cut. I only got I'm sorry. There should be some recourse for that, that's uncalled for. When I was working in the hotel business you got your room at no charge and made sure it was better the next time in your room. I think I deserve a credit. The breakfast is great, the workers were very friendly and helpful and the area was kept clean. Good Job. I have family there so I may think about the one next door, we'll see. December 31, 2013
Rated 5.0 out of 5.0 by December I can't wait until I come back to town. The Holiday Inn treat me good always December 30, 2013
Rated 1.0 out of 5.0 by Worst stay ever, should have taken my tent! First room was at the opposite end of the building on the top floor. After dragging my suitcase all the way there the room hadn't been made up from the prior occupant. Bath room dirty, bed unmade, trash on the floor, room at 50 degrees and the TV blaring. How could housekeeping miss this? Trucked my suitcase back to the front desk. They seemed astounded that the room wasn't ready. Second room was adjacent to the middle stairwell. So other hotel guests stomped up and down the stairs and kept me awake until midnight and then woke me up permanently at 5:00am. FIrst night, not restful at all and certainly not pleased. Second night tried to get to bed early (knew I would be awakened periodically) however the hotel was being painted so the compressor noise across the hallway kept me awake. I told the desk clerk about the painters and the noise but she just shrugged her shoulders and ignored me. Bottom line, if you have a choice between this hotel and a tent (regardless of weather) choose the tent! December 17, 2013
Rated 5.0 out of 5.0 by Another comfortable visit, love the new sofa. I had a wonderful stay as I have many times before. The staff are always so helpful with finding different places to eat. The best so far was this Mexican place not even a 1/2 mile away. I will continue choosing this hotel when I am traveling in this area. December 8, 2013
Rated 5.0 out of 5.0 by Friendly staff and good value Great value! There is a grocery store and a wonderful Mexican restaurant within walking distance. Friendly staff. Free breakfast (decent). I would stay here again. December 1, 2013
Rated 5.0 out of 5.0 by Business travel I've come to enjoy HI Express properties. This continued to deliver on my expectations and overall experience. Nice bed and bedding with a renovated bathroom. Breakfast was solid and staff helped me get to my appointment on time Which was great add I'm not as familiar with the area. Overall a very good experience. Next time I come to visit my client will be staying here for sure. November 26, 2013
Rated 5.0 out of 5.0 by Bed not to my liking... a little too hard for my taste but still quality bedding. Some would find it luxurious.. OK the paint job in the bathroom is a little edgy...good excuse to get your business done quicker....Other than that, everything else is wonderful. Expect, professional desk, house keeping and breakfast personnel , great hot/cold breakfast selection, very quiet, safe and secure. I stay here 7-10 nights a year and will continue to do so... November 23, 2013
Rated 5.0 out of 5.0 by Never Disappoints! Another fantastic stay! I can't say enough about this property! November 18, 2013
Rated 5.0 out of 5.0 by A home away from home MY HOME IN BOSTON VIRGINIA , nice comfy beds with plenty of fluffy pillows , clean crispy sheets and flat screen tv . Staff are always there for you , breakfast is excellent start for your day with plenty of healthy items , I hope that they had an indoor pool , water pressure in the tub is better that mine home . I would recommend this hotel to everyone going to Boston November 6, 2013
Rated 5.0 out of 5.0 by Great Place to Stay at an afffordable Price I was on a business trip. Being a small business owner always look for quality and value. This hotel provided me both. The staff was very professional and courteous. Check in and check out was very fast and efficient. Room was very nice and comfortable and cozy. I had a good night sleep. Breakfast was nicely presented and had good healthy choices. I will stay at this hotel again and recommend this hotel November 5, 2013
Rated 5.0 out of 5.0 by Great Service and Value I always stay at Holiday Inn Express wherever I go. It is a great brand for business travelers like me. I was greeted very warmly by the front desk staff. My check in was a breeze. The room was very cozy and comfortable and quiet. The bed was well made and very comfortable. I slept thru the night without any problems. The breakfast was excellent with plenty of healthy choices. Manager Dianna was very cordial and pleasant. I could feel the southern hospitality. Although South Boston being a small town, there were plenty of restaurants nearby to get a decent meal. I was very pleased with the service and the value this hotel offered. I will certainly stay at this hotel once again and recommend to others. November 1, 2013
Rated 5.0 out of 5.0 by Great night sleep I continue to enjoy each HIE I stay in, from friendly staff, clean rooms and extremely comfortable beds! My only concern was that the room doors were difficult to shut tight and locking mechanisms seemed loose. This would not detract from me recommending this hotel, but I felt the need to bring it to your attention November 1, 2013
Rated 5.0 out of 5.0 by Another exceptional stay! Once again, we were 100% satisfied with our stay at this property. Food was excellent, beds were heavenly, and front desk staff was friendly and helpful. Our favorite destination for a quick getaway that feels like home away from home. October 21, 2013
Rated 2.0 out of 5.0 by New Facade/Old Proprerty Very nice people....and the property appears new from the signage and the facade. Unfortunately, this property required interior renovation....lets say maybe 15 yrs ago. It is dark and has an unclean appearance.and the paint must have been applied by drunken apologies to the Navy. There was no apparent effort ot clean up the paint/tile work that was done in the bathroom many years ago. Not a good experience October 17, 2013
Rated 5.0 out of 5.0 by hotel recommended Nice clean room. I would recommend this hotel. Breakfast was great. October 16, 2013
Rated 5.0 out of 5.0 by Comfy bed Quiet room and comfy bed made my stay awesome. I will definitely come back. October 14, 2013
Rated 2.0 out of 5.0 by Not the best hotel stay I've stayed in many a Holiday Inn hotel over the years and this is not one of the better ones. The rooms drastically need updating and the tub surface was peeling to the point that I had to put a towel in the tub to take a shower. We kept smelling smoke during our stay (non smoking room) and when we left I noticed a used cigar lying next to the microwave. Would not recommend this hotel. September 22, 2013
Rated 5.0 out of 5.0 by Best place to stay in South Boston My husband and I stay here frequently, and I highly recommend it. Excellent service from the minute you step in the door. Everyone is so friendly and the upgrades are excellent. We wouldn't stay anywhere else in South Boston! September 16, 2013
Rated 4.0 out of 5.0 by To be a Guest or not be a Guest, that is the Question I called from home to reserve a room for three days two weeks ago and was happy to be well received as I checked in. I did feel sorry for the staff as it was stifling hot in the lobby with no AC. I went to my room ,relaxed, opened my suitcase, took a swim and went out to find a restaurant and do a little shopping. When I returned with three bags I could not get into my room even though I tried numerous times with both cards. I put down purchases and walked to front desk where I informed the attendant I could not get into room 135. The lady looked up and me and said I checked someone else in that room and they said there was someone else's clothes in it. Yes, I said, my clothes. Who are you the lady said. So I told her and she said well you are not in the computer. I said this is impossible I made reservations directly to this facility and was checked into the room with no problem. The 'lady' kept tapping on the computer and finally said here are new keys. This 'lady' acted like it was my fault that she or someone else goofed. Frankly I will think twice before I return. August 28, 2013
Rated 3.0 out of 5.0 by Will not stay there again I am traveling around for work and stayed in many Holiday Inn Express this by far was the worst experience. I have to say the ladies at the front desk were friendly and helpful but I did feel bad for them because the a/c was broke. Luckily the rooms a/c was fine and did work. The rooms where clean for the most part except for the dirty suck on the floor that was not mine. The bathroom door would not shut and if you got it shut you would have to pry the door open to get out of the bathroom. I also found it weird that maybe the owner of the hotel walked around the whole day in like some creepy non trusting way. I came down to the front desk and there was no help for about 10 mins. finely I saw the owner of the hotel (at least i think he was) so i asked him if I could get some help to get towels that the cleaning lady did not leave and he hardly spoke english and said I can wait until the lady came back. Real nice MR. owner good way to run your hotel. Also that night my wife came to visit with the kids which was a great surprise! Another great surprise was the towel rack falling off the bathroom wall when I went to get a towel. The next day I left for work and about 2 pm wife called and said that when she and the kids went the pool they were followed by the hotel owner and as they were in the pool for 2 hours he passed by several times. They finally went back inside to there room and as another surprise the owner was right near them again as the go into the room. I guess he did not see them the night before and thought they were swimming for free. Finally the last night I stayed I came back to the hotel after dinning and it took me a few mins. to get into the door because I guess at this hotel it is okay for construction men to stand around and drink and block the door. I have nothing against drinking but hey at least go in your room or the lobby!! But then again I can not blame them it was cooler outside then inside the hotel. I told the front desk lady all the problems and they did not seem to care one bit.... If i am ever in the area again I will pass through and go somewhere else!!! August 24, 2013
Rated 5.0 out of 5.0 by Happy customer The way every one treat is a bonus on this property , really love the way they treat people , every time u ask for something it's here for you all what you have to do is asking them they are more than happy to assist you . August 19, 2013
Rated 5.0 out of 5.0 by Another excellent stay Grat service , very nice breakfast with plenty of choices , friendly staff at the holiday inn , clean rooms August 18, 2013
Rated 5.0 out of 5.0 by great hotel my stay was great would recommend to everyone. staff was very friendly August 16, 2013
Rated 5.0 out of 5.0 by Nice upgrades and excellent staff! I love the new upgrades they are doing to the rooms, new paint, bathrooms & carpets look amazing. The staff is also one of the best i have seen at the many hotels i travel to. August 13, 2013
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