Rated 4.1 out of 5 by 198
Rated 4.0 out of 5.0 by Travelingfriends2014 A Nice Place to Stay & a Great Restaurant Next Door
We stayed a Sat. and Sun. night here. No complaints re the room cleanliness / quietness. But a bit pricy. It should be noted that on our 2nd day the exterior door we needed to enter to access the elevator to our 5th floor room would not accept our key card. We found out it wasn't our card but the door card reader that was at fault. This was a big inconvenience for us and many others, especially since there was no sign posted stating the problem or any attempt to fix the problem while we were there. Also, it appeared that the Sat staff did not notify the Sun. staff that a problem existed, nor did they order a repair. I think this is bad customer service.
On the plus side, otherwise we did have a nice stay. Also, the dinner we had at the restaurant adjacent to the hotel called the Lake View House was excellent. In fact it was the best meal of our 10 day Vermont trip. Try their Salmon, Rocket salad and the Switchback beer, delicious.
August 25, 2014
Rated 5.0 out of 5.0 by Eric70 everything was great
excellent overall.Front desk employees always very helpful and will go out of their way to assist in any way.
August 25, 2014
Rated 3.0 out of 5.0 by FrequentWrkTrvler In Need Of Repairs
I stayed in room 419, there was a large water stain around the sprinkler head that could have used a coat of Kilz, the outside base of the tub was filthy and the lamp by the bed was not functional. The AC unit worked well but was a bit loud. The nightly rate was bumped up when I stayed because the other property was booked and this one only had a few rooms left for the night. I always try to stay at IHG hotels, but I guess I will have to research the reviews more carefully before staying.
August 24, 2014