Rated 4.2 out of 5 by 358
Rated 5.0 out of 5.0 by GEHC Traveler Nice hotel
No surprises and very comfortable...friendly and helpful staff. I did not ask but it would be helpful to get an email final bill statement vs paper in the morning.
June 29, 2015
Rated 5.0 out of 5.0 by Anne369 Outstanding service
We recently had a family gathering in Vermont due to a death in the family. I reserved several rooms at the Burlington Holiday Inn Express and asked if I could put them all on my credit card. This involved four rooms for seven people who were arriving at different times on different days and staying for different lengths of time, during the period June 18 to 23. They were arriving from all over the country, including Hawaii, and some had major travel problems so that they did not arrive at the expected times or on the expected days, some coming in in the middle of the night. It was a complicated mess. We were fortunate to have the services of desk clerk Donnie Bessette during the most confusing times (June 18 and 19). He handled the situation with extraordinary competence, patience, professionalism and good humor. If I were empowered to do so, I would give Donnie a raise and a promotion. In addition to excellent service by the HIE desk personnel (including Meagan and Lonnie) throughout our stay, we were very grateful for permission to have the breakfast room available to our entire group of 17 family members during the evenings of June 20 and 21. Our family musicians (two of them professional) were able to join their cousins in making beautiful music together, to the great joy of the rest of us. All things considered, we give the staff of Burlington’s Holiday Inn Express five stars, will definitely stay there again when we return to the area, and will recommend them heartily to anyone who asks.
June 26, 2015
Rated 5.0 out of 5.0 by WinnieC Great Stay at South Burlington HI
Everything was great. Very friendly staff. If you stay on the 5th floor, there is no elevator to the first floor which a bit of a pain and the pool was freezing but otherwise, it was a great stay.
June 24, 2015