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Rated 4.2 out of 5 by 250 reviewers.
Rated 5.0 out of 5.0 by Thank you!! Many thanks for giving us the Fletcher-Allen midweek medical rate which allowed me to continue my treatment while relaxing at your hotel. August 12, 2014
Rated 5.0 out of 5.0 Home away from home... Loved the Hotel and location. The room was very large and spacious with a great view!! On the second day we had major car problems and the desk night staff were able to recommend a cool garage next door that gave us very good service. We also were able to stay another night in the same room and at the same price thanks to the Manager. We will definitely use this Hotel again the next time we are in Vermont. Burlington and surrounding areas are so much fun to visit, wouldn't mind to live there one day. August 12, 2014
Rated 2.0 out of 5.0 by Not that great I have stayed at SEVERAL IHG properties. I travel for business approximatley 80% of the time and this by far was the worst experience I have ever had. There was no aknowledgement to my reward status nor given a status gift bag. The hotel staff were not very friendly from check-in to check-out. My air conditionair quit one of the days I was there so my room was way above comfort temp for me and I was not offered a room change just informed someone could look at it the next day and to open my windows which were on ground level and being a female travelling alone and in unfamiliar area I dont want to take my chances. The breakfast offered was similiar to all IHG properties but there was no water and the juice machine was broken. August 11, 2014
Rated 4.0 out of 5.0 by Convient stay for a weekend in Burlington We were in Burlington for a weekend shopping. The hotel is nicely located with all the services. Staff is courteous, hotel is clean. veru good quality value for the price. Will return for sure. August 9, 2014
Rated 4.0 out of 5.0 by Very accommodating The one night stay was very comfortable and very nice. This Holiday Inn Express like all the others are very accommodating to Motorcyclist. The staff was very friendly and helpful. August 7, 2014
Rated 4.0 out of 5.0 by pool Pool needs repair.! liner breaking. hot tub did not seem very clean. floors unsafe t entrance, water seemed to spread beyond pool boundaries. Kids were alright, but needed constant reminders tha flors were very slippery.? drainage problems. August 7, 2014
Rated 4.0 out of 5.0 by Love those pillows! Rooms were nice size and the beds were comfy. Love those soft pillows and would buy some if I could! Breakfast was a bit disorganized but food was yummy. Teen loved the pancake machine that makes 2 pancakes in a minute flat! August 5, 2014
Rated 5.0 out of 5.0 Nice hotel Great location, great price. One of the few that takes CLC. August 5, 2014
Rated 4.0 out of 5.0 by Great hotel for week-end wedding At the time of our visit the staff had shared with us they had 3 different weddings taking place that week-end. Considering that they all did a great job of keeping it together with the exception of the iron issue and the damage to my dress. July 31, 2014
Rated 3.0 out of 5.0 by Swimming pool disappointing The liner in the pool was torn, so fresh COLD water was pumped continually into the pool. Much too cold to enjoy a swim. No outdoor patio to relax either. Door stuck when trying to enter with the card, drains slow in bath, and the toilet seat did not stay up. The staff was very nice and friendly, especially the breakfast crew. July 30, 2014
Rated 5.0 out of 5.0 by Comfortable beds and great service We were looking for a nice hotel that would be clean in all appearances and that is what we found here. Rooms, lobby etc were neat in appearance. July 30, 2014
Rated 2.0 out of 5.0 by Staff need customer service training Very poor service at Front Desk...took almost 10 min for a staff to arrive at check in and same thing when trying to report a problem. I do not recommend that you stay at thisproperty!! July 29, 2014
Rated 4.0 out of 5.0 by Friendly and attentive staff Staff was friendly and helpful from start to finish. Location of property is convenient to downtown and multiple area attractions. We witnessed the staff working very hard to resolve another guest's issue, which was nice to see. The room was clean, as well as the rest of the complex. To find a negative, we'd say the pool water was very cold and the equipment in the workout room was not that great. It would have been nice to have a small fridge in the room and a hook or two to hang towels from. Would stay here again. July 28, 2014
Rated 5.0 out of 5.0 by Super comfortable bed, great breakfast, excellent staff Comfortable and convenient. Nice to have restaurant on adjacent property. Would definitely stay here again. July 23, 2014
Rated 5.0 out of 5.0 by July 2014 stay Great, comfortable stay at this Holiday Inn. Quiet room, especially grateful after a long and busy day. I will return to THIS hotel in the Burlington area. Ran into a business issue that Charles at the front desk took care of with me. He went above board to help me and got me checked in early, also. Kudos to him. Restaurant next door was recommended and appreciated. July 20, 2014
Rated 3.0 out of 5.0 by Sought Out Express I usually have great luck with HI Express, but this place was nothing special, especially for the elevated price. July 19, 2014
Rated 5.0 out of 5.0 by Great Service! I stay here on business, the rooms are clean and comfortable. The air conditioning works great and there is no noise from traffic. The staff is the best, and there is plenty to choose from at the complimentary breakfast. I highly recommend staying here when visiting Burlington! July 17, 2014
Rated 5.0 out of 5.0 by really nice spot/great location This was probably the highlight of our vacation.Comfortable beds(pillows are labeled firm or soft),keurig coffee maker in our room(easy to use!),great front desk staff-Meg!! and the location was easy to find and use as a base for our travels!!Breakfast was hot and varied ,pool and hot tub were a welcome addition!! July 17, 2014
Rated 3.0 out of 5.0 by Fire/Safety issue - Not up to usual Holiday Inn standards Only one ice machine working in the building and not on every floor; no fridge or microwave in room; breakfast selection not up to the standards I expect + VERY weak coffee. As comparison with other Holiday Inns I have stayed at, as well as comparable other chains, it was not worth the money charged even for the area it was in. My biggest complaint however is that if you are staying on the 5th floor (which I was with my elderly mother) there is no direct elevator OR stairs from the 5th floor to the 1st floor - you either had to take two different elevators/stairs or know that you can get out on the 2nd floor on one side of the building. The staff did not even mention it. I consider this a safety issue - if there was a fire or other emergency I imagine that it would be very confusing to someone trying to get out of the building from the 5th floor. I mentioned all this to the person at the desk when checking out - he was "sorry - please come again" - not likely. July 13, 2014
Rated 2.0 out of 5.0 by Dated decor and furnishings In the past I have had nothing but great experiences with your hotels. The South Burlington location however is long overdue for an update of paint through the whole building as well the room decor and furnishings are worn and dated. The layou of the hotel is very confusing but that would be a tough fix. Th property was clean, quiet and the staff friendly and helpful. This property reflects poorly on what I still consider to be a solid brand in its class of hotels. I'm afraid until this unit is brought up to date I couldn't recommend it . Regards; Gord Jones July 11, 2014
Rated 5.0 out of 5.0 by Clean room, friendly staff and nice Breakfast Had a great stay in your hotel in Burlington, Vt, Clean room, friendly staff and nice Breakfast July 10, 2014
Rated 5.0 out of 5.0 by Great place, well located. Personal always smiling and helpful. Well located. Clean and quiet place July 10, 2014
Rated 5.0 out of 5.0 by Great Service at a Reasonable Price Helpful staff in this well managed property with spacious rooms and a good location. July 9, 2014
Rated 3.0 out of 5.0 by Average- could be better. First of all the room's AC was noisy- had to hit the vent so it wouldn't rattle. Our toilet overflowed but management took care of it right away. There were spider webs at the ceiling and the holder in the bathroom for the toiletries was dusty/dirty, was never moved and cleaned behind it. I was surprised we didn't have a fridge as I have had in the past at HIE. Lastly, we had used the coffee maker and was not cleaned or emptied the next day. The coffee was restocked though. Breakfast was a mad house- food was not restocked. Out of the several days we were there we never got to have the bacon because it was always emptied before we got there. The coffee needed to be refilled- out of 6 coffee pots only 1 was full. There needs to be more protein options- too many carbs, starches. July 7, 2014
Rated 5.0 out of 5.0 by clean hotel great service Hotel is very clean, staff are very accommodating, breakfast was quite substantial. The room had everything we needed and then some! A nice place to relax. July 3, 2014
Rated 5.0 out of 5.0 by Relaxing Stay The South Burlington Holiday Inn was convenient and provided a relaxing stay. Staff members were happy to assist, welcoming, and efficient. They were glad to assist with any request and followed through quickly. Rooms were clean and up to date. The only minor concern was the pool. The liner needs an update. July 2, 2014
Rated 4.0 out of 5.0 by Good value and location Very pleasant experience - staff excellent, close to a variety of good restaurants and shopping. Only 15 minute drive to downtown and waterfront. Only negative we had to request a small frig, I think all rooms should come with a frig. July 2, 2014
Rated 4.0 out of 5.0 by Met our needs and expectations Overall this was a good place to stay for the price and we plan to come back when visiting Burlington. The room was clean, comfortable, etc. Better signage would be good if allowed by the local regulations since we drove by it the first time. As usual the breakfast room was busy at peak hours. The tables were much too large so more, smaller tables would be an improvement. Fresh free coffee would be a plus. June 26, 2014
Rated 5.0 out of 5.0 by Go Burlington Catamounts at the Holiday Inn! Simply so dependable, refined furnishings, great pillows and sheets. Quiet halls, great Fitness room and pool. June 25, 2014
Rated 5.0 out of 5.0 by Excellent customer service and the facility Although, Burlington has not much to offer, however, this HI Express facility's customer service far exceeded my expectation. Walter, the manager of the hotel was very kind and had no issue letting us stay one less night without a penalty or cost. This alone, and other HI facility makes me more committed to stay only at IHG facilities where available. During our this 18 days vacation, we stayed either at HI, Intercontinental and Crown Plaza facility (about 11 IHG different facilities during our trip). There was only one city Woodstock, Vermont where on one IHG facility was not available, and we used a local hotel (not a chain). June 25, 2014
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