Rated 4.5 out of 5 by 212
Rated 5.0 out of 5.0 by Daydreams42 Nice safe, comfortable clean place. good folks.
Close to where I needed to take my classes. Lots of free parking, that is important. Customer care was at your disposal if needed. Very friendly at the desk and concerned that I would be happy with my stay. Good Breakfast in am. Beds comfortable and rooms clean. Didn't use the pool because of time issues, but would have. It looked nice.
May 2, 2016
Rated 4.0 out of 5.0 by Verified Reviewer Coffee Would Be Nice
There have been no coffee pots in the rooms for at least 6 months. Isn't this a basic thing to have? I stay here frequently and have asked the manager who said she had new Keurigs to put in the rooms, but that the pods were on back order. I've stayed at other HIE who seem to have no problem supplying coffee or the Keurig pods. It's been 6 months! I went downstairs this AM to get coffee and there isn't even any brewed. Come on now! Not only is it ridiculous to expect a guest to have to come down to get coffee, it's crazy that there isn't coffee made. The cleanliness of the rooms has improved, the new staff is as friendly as the former, maintenance issues have been addressed, so some improvements have been made.
April 29, 2016
Rated 2.0 out of 5.0 by scnurse Would not return..Musty, damp and moldy
Room was dirty.Water leak in the ceiling that has not been fixed, paint peeling on walls. Bathroom shower liner and tile floor filthy. Mold on ceiling. When issues were brought to the attention of the front desk, they seemed uninterested and not accommodating. Not offered upgrade at check-in when it was clear that they were available. When I asked about upgrade, I was told that there were none available/ready. There were two cars in the parking lot for 99% of the stay. I am a platinum member and they could have cared less. I used reward nights and that is why I feel that I was not given any priority. Pictures are hard to capture what the severity on the issue was.
April 26, 2016
Rated 5.0 out of 5.0 by T. Mullins Great place to stay.
I have stayed 1 night each week for the past two weeks. I had cataract surgery both time at a local hospital. They allow us to check in at noon so that I was able to rest. I was remembered from one week to the next. This is a very welcoming hotel and the staff is great.
April 26, 2016
Rated 5.0 out of 5.0 by benchesterfield Nice Stay
The staff was exceptional and the room was large with a nice desk. Lots of restaurants within walking distance. I would recommend this hotel
April 25, 2016
Rated 5.0 out of 5.0 by djds1011 wonderful
our stay was great and we enjoyed it very much---had our two grandkids with us and they loved the pool and workout room---witch made our stay worth the trip....
April 22, 2016
Rated 5.0 out of 5.0 by sherryd22 Clean comfortable rooms
Room was clean and comfortable. Bed and pillows provided a great night of rest.
April 6, 2016
Rated 5.0 out of 5.0 by Verified Reviewer Great Stay
Hotel staff was great. Upon checking the young lady fetched my toddler a cup of cold milk which went a long way with him. Staff was great and hotel was very nice. I would stay again.
April 4, 2016