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Rated 4.3 out of 5 by 103 reviewers.
Rated 5.0 out of 5.0 by home sweet home Loved it. Love this hotel. Would recommend it to anyone traveling to charleston, west virginia December 5, 2014
Rated 5.0 out of 5.0 by Very helpful staff. great location I stay here frequently because of the location and the friendly and capable staff December 4, 2014
Rated 5.0 out of 5.0 by Great Hotel Really nice hotel and close to everything from food to shopping. December 2, 2014
Rated 4.0 out of 5.0 by Almost like I live there. During a temp assignment I stayed at this Holiday Inn. I was there for a couple weeks at a time and the staff was excelleent. They always asked what they could do to make my stay comfortable and made sure I was comfortable. December 2, 2014
Rated 5.0 out of 5.0 by clean and safe Clean Hotel Safe Surroundings and Great Staff. This hotel has it. Loved my stay. Will be back. November 27, 2014
Rated 5.0 out of 5.0 by Best stay during our trip !!!!! We were on a road trip for 14 days. This was the hotel I enjoyed the most. The room was clean and the bed was very comfortable and the staff was very nice and helpful. The location was great and we did not have to go far to get a wonderful dinner at the Longhorn right next door. So convenient. The morning we were leaving our car battery was dead and the maintenance personnel had a portable car charger to our rescue. You can tell that the hotel actually cares about their guest and that means a lot when you are traveling a lot. I would recommend this hotel to anyone traveling to Charleston. We really enjoyed our stay. Thank you so much. Lindsay from greenbay wi. November 22, 2014
Rated 3.0 out of 5.0 by Good location but mind the details We chose this hotel because of the availability of a "suite" style room because we were a group of two adults and two children. The location is nice, very convenient to restaurants and shopping. The room was spacious with an extra kitchenette area we were not expecting. However the kitchenette was dimly lit and cold...seemed more like a closet that had been converted after the fact. I would not want to spend any time in there but it was nice to have a refrigerator and counter space. We were missing many things...suite could sleep six with two in each bed and two on the sofa bed, but we only had towels and washcloths for two on entering the room. A quick trip to the front desk took care of that. The remote was missing and when we opened the sofa bed there were no linens provided for it in the room. The desk clerk brought these and promised a working remote in the morning after two he brought did not work. He was very helpful in trying to make it right. Sofa bed mattress was awful...lumpy and bumpy. Other beds very firm but slept well. Very quiet in room was a plus. Upon taking our first shower found used shampoo and soap still in stall from previous occupant...details... Internet booted us off on the second evening about 10pm. Guess we needed a new pass code but didn't care to go through the hassle of it at that point. On a positive note the shower and water pressure were wonderful! Best shower ever! Pool was nice and kids enjoyed playing in it. Breakfast was okay...we have been spoiled by locations offering make your own waffles and missed those here. Sausage gravy was lukewarm and bland. Overall we would not return for the price that we paid for the suite considering everything. November 19, 2014
Rated 5.0 out of 5.0 by Great service and all of my needs were met. The team that works at this location are great. They welcomed me by name and followed up at check in and out that everything was to my standard. I would recommend this location for anyone traveling to Charleston, WV. November 17, 2014
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