Rated 4.5 out of 5 by 192
Rated 5.0 out of 5.0 by JerseyGirl126 Great Hospitality
We arrived a day after the big snowstorm with 24 inches in Charleston. The person at the check-in desk was so outstanding, comforting, and helpful. She also had great problem solving skills. Kudos to HI for employing such highly skilled people.
February 2, 2016
Rated 5.0 out of 5.0 by Wines45 excellent staff
I am always greeted and made to feel welcome everytime I walk through the doors. I am comforted to know the doors are all secure and the access from the other doors have to be room key accessible.
January 21, 2016
Rated 4.0 out of 5.0 by chocolate eater Overall good place to stay, but poor lighting in bathroom
Convenient, nice facilities, but the lighting in the bathroom is very frustrating. Had a hard time putting on make up and husband shaving. It seems like it has been that way in each room I have stayed at in this facility.
January 18, 2016
Rated 5.0 out of 5.0 by 2462 Great service
This hotel is very nice and close to everything. The complimentary breakfast was great. The staff was very friendly and accommodating. I will definitely stay here again.
December 27, 2015
Rated 3.0 out of 5.0 by Jjones4383 Average HIExpress Stay
All in all, the stay was "okay." The outside was very dark upon arrival with no lighting; it did come on later. Staff at the hotel was good, friendly, and inviting. Everything was clean in the lobby and rooms. The property is dated and needs updating throughout. Room was a little better, but still needs updated. The mattress was very uncomfortable for sleeping. It wasn't a bad stay, but wasn't as good as other HIExpress's properties I have stayed at in the past.
December 22, 2015
Rated 5.0 out of 5.0 by Awines 45 Great front desk staff!!
The staff at the Southridge Holiday Inn are always friendly and willing to help you with any issues that may arise. The staff are knowledgeable of the local area and can give great directions to get you from point A to point B.
December 21, 2015
Rated 4.0 out of 5.0 by Boost Good Location
This facility is close to shopping and several restaurants. The staff was friendly and efficient. I thought the room seemed a little dated but it was clean. There was plenty of hot water and the ice machines were handy and working.
December 17, 2015
Rated 3.0 out of 5.0 Friendly staff... rock-hard beds
The staff were very friendly and expedited my check-in with great service. The mattress appeared to be old after looking at the tags. It was incredibly hard and had the sound of sleeping on steel wiring. The hotel has some age on it and is clean but for rather high rates and being a club member, I was extremely disappointed.
December 15, 2015