Rated 4.4 out of 5 by 123
Rated 5.0 out of 5.0 by Roberto123 Super Friendly Staff
I was very pleased when I was greeted very warmly and genuinely when I arrived. Check in was fast and easy.
March 27, 2015
Rated 5.0 out of 5.0 Great Stay
I really enjoyed staying at this hotel. The location and the staff as well as the large desk in my room was perfect. Will always stay when in Charleston.
March 26, 2015
Rated 5.0 out of 5.0 by nursehannah Nice place to stay
It was very nice and the workers were friendly. We got there when breakfast was almost over and she left it out just so we could eat. Very friendly. The room was spacious. Internet work well on computers but not on ipads.
March 18, 2015
Rated 5.0 out of 5.0 by PWPW Charleston W. VA.
Very nice and quiet place to stay! Very relaxing! Breakfast was well prepared, and room was very clean!
March 15, 2015
Rated 3.0 out of 5.0 by Chocolatelover59 Carpet in room needed a good cleaning
Got in late from a delayed flight and there were no towels.
Carpet was dirty around baseboards, flat sheet had stains,
and hand towel had a stain on it. Finish on the back of the bathroom door was in poor condition.
March 10, 2015
Rated 5.0 out of 5.0 by Lisad329 Wonderful staff, great service, relaxing accomodations
I travel frequently for my job and when I am in the Charleston area I always stay at this hotel. They make me feel like a valued friend. The staff is wonderful, the rooms are spacious and clean and the area offers several food and shopping options.
March 10, 2015
Rated 2.0 out of 5.0 by Regular no more Failure
I regularly stay at HI, I never seen such lack of work ethic/pride in any stay before this one.
Upon check in I was told I would not be able to get a late check-out even though I am a IHG member and would not be able to get to bed due to work till 7AM. When I entered the room, there was pizza crusts stuffed in the air conditioner, literally hanging out of it, it did not have any drinking cups, glasses, nor coffee. And it was missing towels. At breakfast even though it was only 7AM the scrambled eggs dish stayed empty for the whole 15 minutes I was down there even though there was several pe.ople waiting for them
March 10, 2015
Rated 3.0 out of 5.0 by Busymom1795 Noisy but good breakfast
During my stay on 2/28/15, I was disappointed in the noisiness in the rooms from the noise level coming in the windows from traffic in and out of the plaza to the thin walls making it possible to hear everything going on in the adjacent rooms. Very difficult to sleep and the mattress was very hard. The staff were all extremely courteous and the breakfast was terrific. Was disappointed overall because I haven't experienced these problems at any of the other Holiday Inns that I frequent for travel. On the morning of check-out during my shower, the hot water went out. My husband called the management and they promptly sent someone to check out the problem and offered to allow us to use another room to shower in. Overall OK stay but expected more out of Holiday Inn. The grounds are nice, the establishment is very clean. It just wasn't conducive to a romantic night away.
March 7, 2015