Rated 4.3 out of 5 by 86
Rated 5.0 out of 5.0 by aj13 Great customer service!
I was at this hotel for over 3 weeks for business! Front desk people were friendly and accommodating. Rooms were quiet. Location is ideal - close to Wal-mart, Target, and lots of food choices. I hope my work brings me back to this location!
August 27, 2014
Rated 5.0 out of 5.0 by Ray30 Great location and friendly staff with local shopping closeby
Clean hotel, great location out of downtown area with multiple restaurants, shopping, etc. Friedly staff and comfortable room.
August 19, 2014
Rated 5.0 out of 5.0 by Bill0527 Overall a great experience
I Cannot say enough about the team at this hotel. They are always so friendly and attend to the needs of their customers. The rooms are clean and neat and I look forward to breakfast in the morning. This is always a great experience when I travel to the Charleston, WV area.
August 19, 2014
Rated 4.0 out of 5.0 by kld1967 Nice hotel
Comfortable room, nice facilities, service was good
August 13, 2014
Rated 4.0 out of 5.0 by joe d Charleston, WV
The place was fine. A bit older for a HIexpress. Worlds slowest elevator.
July 31, 2014
Rated 5.0 out of 5.0 by Dmeccanic lovely
Had a great visit, Clean rooms, lovely breakfast meal.
July 28, 2014
Rated 5.0 out of 5.0 by AnthonyR Just What I Needed
The room was nearly perfect. The shower was great, the bed comfortable. Just the slightest amount of dust on the surfaces. The check-in was easy and the reception very professional. Lots of walk-able options for dinner.
July 22, 2014
Rated 4.0 out of 5.0 by Kirk58 Manisha
We had a great experiance with your front desk agent Manisha. We made reservations one way and made a mistake and marked smoking. She ask us to check out the room and see if it would work. It was too overpowering. She called and set us up at another Holiday Inn about 10 minutes away. We did stay here on our return trip and saw her again. What great customer service. She is a keeper, take care of her.
July 21, 2014
Rated 5.0 out of 5.0 by BHD1 Best value for money, friendliest of staffs.
This is a hotel I would like to have at all the destinations I travel. It has the friendliest owner/manager and staff who cannot do enough for your comfort. Situated away from the hustle-bustle of downtown but close enough to all amenities and shopping, it is clean, comfortable and inviting.
The way any little problem is solved by the staff is truly exemplary. I cannot say enough about this hotel and how much I like it.
July 21, 2014
Rated 5.0 out of 5.0 by Wharfrat Great room, nice property
A little far from the downtown area but it had a lot of services close to it. Really enjoyed the room-that is why we were in a hotel after all. Would go back again.
July 20, 2014
Rated 5.0 out of 5.0 by snowhite Satisfied
This is the only hotel I stay at when in town. It's convenient to area shopping and restaurants. I always feel comfortable in the room. Usually I'm in town once a month so I have stayed in many rooms and all are comparable.
July 16, 2014
Rated 5.0 out of 5.0 by Richieson Great services!
Everything was good as usual. Thank you. Will recommend to friends passing thru Charleston, W. V.
July 7, 2014
Rated 4.0 out of 5.0 by rmart Good place to stay in Charleston, WV
This Holiday Inn Express is conveniently located off of Highway 119. It is located near several stores and restaurants. The gentleman at the front desk was very friendly and helpful. Our room was clean although the bathroom door showed some wear. The water pressure in the shower was great.
July 6, 2014
Rated 5.0 out of 5.0 by PROY Great stay. Awesome people!!!!
Stayed at this location on my way to my brother's wedding. The room was large!!! We had a lot of bags and still the room did not feel crowded. The room was very clean. There were a lot of restaurants for us to go to. People were so helpful.
Best hotel during our trip!!!!!!!
June 24, 2014
Rated 5.0 out of 5.0 by lestur37 home away from home
I spend a lot of time on the road for work and have spent many nights in this hotel. The staff is very friendly and actually take the time to learn your name. It makes me feel at home.
June 24, 2014
Rated 4.0 out of 5.0 by Lisa143 close to freeway/ shopping and eateries
I enjoy staying at this hotel for business because it is close to the freeways, shopping and eateries. It was also very clean, comfortable and the staff was very friendly and helpful.
June 17, 2014
Rated 5.0 out of 5.0 BEST HOLIDAY INN EXPRESS
I stayed at this Holiday Inn Express for the first time because of the location, but I kept coming back for the incredible service and clean rooms! The front desk agents are incredibly accommodating, and the manager is beyond wonderful. The housekeepers always do an amazing job, I've never stayed in a hotel with rooms as clean at these! There's always a large selection of choices for breakfast, but if perhaps I want to go elsewhere for a meal one day, the front desk agents always have great advice on places to go to. They're very knowledgable about the city, have great suggestions, and are always happy to help! This hotel is HIGHLY recommended. Great value for the amazing service and accommodations! I will always go to this Holiday Inn Express when I'm in the area. Best choice out there!!
June 5, 2014
Rated 5.0 out of 5.0 by muchfuntravelin Nice hotel w friendly staff
We were traveling through & only needed a place to sleep overnight. This hotel was available on minimal points, so we stayed. The hotel has a very friendly staff, is clean, comfortable beds & a typical HIE breakfast. We would stay here again.
May 27, 2014
Rated 4.0 out of 5.0 by DD98 Outstanding service, comfortable and clean room
Enjoyed my stay because the room was comfortable and clean. It was a little confusing to find from the interstate, in the dark. The morning breakfast had too many fattening choices and the taste was bland, especially the fake eggs.
May 15, 2014
Rated 4.0 out of 5.0 Great
Only complaint is that they ran out of bar soap for the rooms. There was none to be found BUT the front desk clerk was awesome in hunting down some soap for our room.
Rooms were VERY clean and comfortable!
May 4, 2014
Rated 5.0 out of 5.0 by Cherylann Wonderful stay and meeting location
I am a corporate traveller and recently held a meeting at this location. The location is great, with restaurants close by so giving the meeting attendees an hour for lunch was more than enough time. The meeting room was quite impressive. The room had great light and it had great windows so there was natural light. This is very important to me. My guest room was VERY CLEAN. This is the most important thing at a hotel. I was able to get all my work done, the room had a very large desk which was a necessity. The staff at the hotel was very helpful and accommodating. I highly recommend this hotel to all travelers and I Eco mend their meeting space for meetings.
April 22, 2014
Rated 2.0 out of 5.0 by OY5111 Poor Housekeeping and missed wake-up call
I am a Platinum member, and stayed at this property from 3/31/14-4/4/14. the first three nights were good, but the forth night was very disappointing. My room had not been made up, trash not collected, and most importantly the second wakeup call never came. I contacted the desk and let them know, and there was NO FOLLOW-UP by the hotel staff in any way!
The next day I went back to the hotel on my way to the airport, and shared my feelings with the manager on duty. She promised me some bonus points to make up for my experience... What was provided was a slap in the face... 1,000 extra points for a $600+ stay!
I will try them one more time, but I have to note, I don’t expect don't expect a good experience!
April 17, 2014
Rated 5.0 out of 5.0 by LaurenLou358 Excellent service, excellent stay
My family just finished up a 6 day trip from Georgia to Canada, and this hotel was our first stop en route.
We have agreed that it was the best hotel experience we had on the trip.
Front desk/check in/check out: Friendly, efficient, and the clerk went out of his way to make us feel welcome and comfortable. He was able to take care of a room situation that was my fault during booking, which was unbelievably helpful after 8 hours on the road with 2 small children. He also changed us to a ground floor room at my request to facilitate dragging in luggage for 4 people. He made sure to fill me in completely concerning breakfast and the swimming pool. We also received 2 bottles of water for being Platinum members.
Room: The room was quite large (2 Queen Beds on the ground floor). We found the beds to be comfortable, the bedding to be more than sufficient, and as always we love the variety of pillows.
In room amenities: The fridge was wonderful to have available. And can I just say that I immediately ordered the same shower head found in the bathroom when I returned home? Plenty of towels and I loved the unique sink.
Cleanliness of room: Room was sparkly clean.
Hotel amenities: The indoor heated pool was wonderful after a long drive. No jacuzzi. The pool was an excellent temperature and very clean. There were some rowdy teenage boys in the pool while we were there, but these things happen and are not reflection on the hotel.I loved that the exercise room was separated from the pool facility by a large window, so my husband was able to work out while still being able to see us. Pool towels were abundant.
Breakfast: Plentifully stocked with multiple options, we enjoyed breakfast immensely. This hotel did not contain the famous pancake maker that I have read so much about (unless I missed it), but you couldn't ask for a better variety of milk, fruit, cereal, eggs, bagels, etc.
April 12, 2014
Rated 5.0 out of 5.0 by Big J great
My stay here once again was perfect..... Would recommend this property for anyone that needs relaxation for a night ... Or a long stay from home.. the staff has always been great and would bend over backwards to help you. Thanks again
March 30, 2014
Rated 5.0 out of 5.0 by snowhite Best in the area
The staff is what makes this hotel. Every one is always so helpful and provide service beyond expectations. Rooms are very comfortable, bed linens make it quite relaxing. If you're wanting plush this is not it. Breakfast I haven't tried, I never seem to make it in time. I'm a very frequent visitor to the area and this is the only place I'll stay. It's a nice worry free and stress free facility.
March 19, 2014
Rated 5.0 out of 5.0 by Big J great
Just want to say that my stay at this hotel was great. That's what keeps me coming back each time. When traveling, its nice to know there places like this I can come to where the service is great and never nothing to complain about.
March 3, 2014
Rated 5.0 out of 5.0 by slinky99 Amazing Stay
Great location and amazing staff. I was blown away with how great room was and the things to do in this area! This definitely will be my choice to stay when I visit the area
February 18, 2014
Rated 5.0 out of 5.0 by Christi11 Assistant General Manager
The AGM Rocky Scarberry was wonderful. My reservation was mistakenly made at another Holiday Inn and he helped me correct it. This is the second time this has happened and I was distressed. He made the problem go away. Great experience!
February 13, 2014
Rated 5.0 out of 5.0 by BCOwl1984 Exceptional Hotel
Have stayed at this hotel several times. Each time my fiance and I have found this hotel to be a top notch facility with a staff that is wonderful. From the time you check in to the time you check out you will find the staff, including the housekeeping and the rest of the support staff very accomadating to their guests. The front desk employees are very knowledgable of the area and the businesses that are around. They never miss an opportunity to personally greet each of their guests when arriving or departing the lobby, many times by the guest's name. The cleanliness of this hotel is the best that I have ever seen. Their location is excellent with the vast amount of eating establishments and shopping that is in the vincinity, many within walking distance. The hotel is also quiet and allows for a very relaxing stay. They have earned me as a customer for life.
February 6, 2014
Rated 5.0 out of 5.0 by Big J Excellent service
I would just like to say that every time that I have stayed at this hotel I have nothing to complain about, service is great, employees are very nice,and I can also say that I can tell that my business is appreciated. Thank you....Justin
February 3, 2014