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Rated 4.3 out of 5 by 85 reviewers.
Rated 4.0 out of 5.0 by Great Staff!! Room is very nice and roomy. Very clean. Breakfast was very good, coffee excellent! Staff is excellent, they go above and beyond to make your stay relaxing and enjoyable. Easy access to stores and main roads. Plenty of parking, close to great restaurants. Will return. January 24, 2014
Rated 5.0 out of 5.0 by Great Facility with a Great Staff I was in town on business to set up training for my sales staff. The hotel was very clean, my room was spotless and the staff members were very polite. The meeting room was comfortable, clean and easily accessible. I have power cords for my projector along with a screen the hotel provided. There are plenty of restaurants and shopping within walking distance from the hotel. If you are in Charleston, I suggest you give this hotel a try. January 13, 2014
Rated 1.0 out of 5.0 by Did not accomodate When I arrived to check in, I was informed I had booked two rooms. I told the clerk it was a mistake and I only needed the one room. I asked him what we could do about it. He stated he couldn't do anything about it. So I was charged for both rooms. As an IHG member, I stay at Holiday Inn for the little perks such as service, the extra 'goodie bag' or bottled water. But not even offering to call someone to help me just took me by surprise. Later on the manager did send me an email to call him to work something out, but I did not call. He might have offered me something, but damage was done. January 6, 2014
Rated 5.0 out of 5.0 by Great place to relax. Upon entering the hotel we were greeted by a very cheery, "Hi! How are you?" and it just set the tone for the overnight visit. We did not have reservations, but the young lady at the front desk was ready, and able, to help us have a very wonderful visit. The room was very spacious, clean and comfortable. We were able to find a variety of choices for places to eat and shopping was convenient. I will not hesitate to stay at this hotel on my next trip through Charleston, WV. January 5, 2014
Rated 2.0 out of 5.0 by Uncomfortable bed and stained linens I typically sleep well at most hotels, but the bed was too firm and felt the springs. Also the linens had marks and stains - time to replace or get a better laundry service. January 4, 2014
Rated 5.0 out of 5.0 by Great location and nice staff This place Is a nice place to stay where you are centrally located to do and be around anything to do in Charleston,WV. It is a business district with lots of shops and food places in the area. The hotel itself is a awesome place to stay the hotel staff is very knowledgeable and friendly with great rooms and service!! Would recommend !! December 25, 2013
Rated 5.0 out of 5.0 by A very positive experience We are repeat guests of this hotel, and prefer it to any other in Charleston. The staff is very friendly and helpful, the rooms are clean and comfortable, and we always receive exemplary service. We're very well satisfied and would recommend it to anyone. December 14, 2013
Rated 5.0 out of 5.0 by Always a good stay here... After trying every hotel in the Charleston area over the last 15 months for business, I have decided to stay here monthly after 2 really great stays. While it is a little farther off the highway than other options, it is worth the extra few minutes drive. There are many decent food options and shops all within walking distance. The staff is fantastic, from the front desk guys to the breakfast hostess to the cleaning staff. The entire hotel is very clean, they have a sufficient workout room and nice indoor pool. I especially love the complimentary bottled water they offer and fresh baked cookies after a long work day. :) December 8, 2013
Rated 5.0 out of 5.0 by Love this place! This place has the best service. The staff is very friendly and nice! The hotel is in the best location, with lots to do!!! The rooms are very nice and very clean! November 23, 2013
Rated 2.0 out of 5.0 by Uncomfortable bed and loud appliances This was the worse experience at this chain. My curtains wouldn't close all the way and the street light was shining in my room all nihy. The bed was very uncomfortable and the shower curtain had a creepy dark red stain on it. I'm a light sleeper do the worst part was the loud humming coming that kept me up all night my first night. The second night it started again and I asked the front desk if I could move rooms, he insisted no other guests complained about the noise. He went to my room and we troubleshooted that it was the refrigerator going bad. He unplugged it and that was that, November 6, 2013
Rated 5.0 out of 5.0 by great service Really enjoyed staying there while I was on buisness for post office. The only disappointment was the pool wasn't heated enough to swim. But other than that I really enjoyed my stay and everyone was friendly. October 27, 2013
Rated 5.0 out of 5.0 by Great service and clean room Great service and clean room, everything was great October 20, 2013
Rated 5.0 out of 5.0 by Great overall service This is the only hotel I stay on when in the area. I have tried others but they do not offer the same courtdy as received from this location. Minisha remembers the names of those who stay at the hotel. This only adds to the friendliness and comfort level at the hotel. Thanks again October 15, 2013
Rated 5.0 out of 5.0 by Nice stay very convenient for business travel, great location, nice stay October 14, 2013
Rated 5.0 out of 5.0 by Great experience [_] Rooms clean and meeting room set up and ready. Excellent service October 7, 2013
Rated 1.0 out of 5.0 by Lipstick on a pig For as new as the hotel appears on the outside it's poor on the inside. Everything is old.. musty.. tiny weight room, the printer at this place hasn't worked in months.. The computers barely work.. old carpets.. Paper thin comforter on the bed. Can't recommend this place. The brand as a whole needs a new image but this location is especially poor. October 6, 2013
Rated 5.0 out of 5.0 by Best place to stay in the charleston area!! Best service ever!! The staff go out of their way for the guest! Rooms are very clean and up to date. Great location for anything!! September 30, 2013
Rated 5.0 out of 5.0 by Great experience Always a good experience cheerful staff and clean room September 9, 2013
Rated 4.0 out of 5.0 by Great service and nice rooms. I enjoyed my stay very much. The only bad part was that the wireless internet was very slow. Once I plugged it into the wall though it worked great. Also it was nice to find an Ethernet cable provided so I could do that. Everything else was great. I really enjoyed the room and staff. September 8, 2013
Rated 5.0 out of 5.0 by Clean And Friendly Hotel In my opinion this is the best hotel in Charleston. The rooms are very clean and comfortable. The hotel staff are so friendly helpful and very professional. Perfect location for shopping and lots of restaurants close by. I would recommend this hotel to anyone looking for a place to stay!! Thanks for a very relaxing and quite night. August 31, 2013
Rated 3.0 out of 5.0 by Good but not exemplary The staff were friendly and the location is ideal. The room was clean but the bed was very uncomfortable, very stiff. There were a few minor issues but still worthy of mentioning. The ice maker on my floor did not work, the phones in the room would not dial thru to the front desk, I had to go down to the lobby to ask where else I could get ice since the machine was not working on my floor. The breakfast the next morning was a typical continental breakfast but the orange juice was so watered down it did not even taste like orange juice. Otherwise, the stay was good and the staff friendly. August 27, 2013
Rated 5.0 out of 5.0 by Great location and comfortable stay Positives: great location, clean room, and staff was helpful with a 2pm checkout. Not so positive: very tight parking lot, elevator smelled of urine, and front lobby area really needs upgrading and more furnishings--it looked bare August 26, 2013
Rated 5.0 out of 5.0 by Great Hotel, Rooms ,so clean and modern We had a 47in. Flat screen TV in the room And the mattress was divine and the pillows were so awesome that i want to buy those for my family Bathroom was wonderful and the water pressure in the shower was unlike no other. Overall I would definitely recommend this Hotel to any one traveling to Charleston. August 24, 2013
Rated 5.0 out of 5.0 by Great Service wonderful staff We are regulars at this location. It is convenient to family, restaurants and stores.The staff is very friendly and helpful. We especially enjoy the free Breakfast. However, guests can walk to restaurants if you don't arise early enough for breakfast. This hotel is clean, fresh, quiet and very convenient to major highways and local business. We were disappointed on one trip when they were booked solid and we had to go to downtown. August 16, 2013
Rated 2.0 out of 5.0 by They don't actually turn pool heater on!!! Hotel was very nice with kind staff and clean rooms. But one of the main reasons we went to this particular hotel was because the website said it had a heated indoor pool and hot tub. There was no hot tub and upon arrival the receptionist informed us they don't turn on the pool heater in the summer! She offered to find us another Holiday Inn but when you are there with your family and luggage you don't want to fight about it. My 5 yr old will swim an any pool, no matter what, this pool was like ice. No one could stand it. The place was deserted. Extremely disappointed since we paid an extremely high price just to have a nice hotel with a pool. We could have stayed at a different hotel and saved ourselves $50 considering the pool was absolutely unusable. August 8, 2013
Rated 1.0 out of 5.0 by Disappointed I have stayed at this motel several times over the years often times getting 2 rooms. This by far was the worse stay. The rooms were dirty. The pool was so cold you couldnt even swim in it. One of the employees commented the pool is a little cold we haven't heated it since winter. I don't believe it was heated during the winter. I checked out the motel up the road that had an out door pool and it was warmer that the HIE.My children were so excited when I told them we were going to WV and staying at our favorite motel only to be extremely disappointed once we got there. We will certainly find somewhere else to stay on our next trip. July 12, 2013
Rated 2.0 out of 5.0 by The last room in Charleston This was my first visit to this hotel although I travel to Charleston, WV very often for work. On this occassion, there was a communication error and my hotel reservation was not made before I arrived and so my assistant found this room at this hotel while almost all other hotels were booked that week. This hotel is located in Southridge, which was referred to as the business district in Charleston which basically meant it was in the suberbs with a bunch of chain restaurants and box stores next to it. The only room the hotel had available was a smoking room but they assured my assistant that they use extra air filters and that non-smokers feel comfortable there as well. When I arrived, I noticed my room had a strong smoke odor and the front desk clerk offered me some "spray" to cover up the smell but that seemed a fruitless notion. You could tell the hotel was not the newest but the room had been remodeled. It was a large room, a suite and there was a king bed, a couch, and a sink, microwave and very smalll and old mini-fridge. There was also a whilpool tub in the bathroom and it needed some work on the caulking around the tub and tile. Why I chose to rate this so poorly was the fact that there was a ring of pink staining in the toilet that they never cleaned up (could be there permanently but that certainly does make the point that cleanliness is not the top priority as that would not be there if they cleaned the toilet regularly) and I found used cigarette butts in the trash can in the room the next morning. I spend about 75% of my time traveling and staying in hotels, many of them Holliday Inn Expresses and I've never experienced that from a Holliday Inn Express. I did complain about the cigarette butts and the toilet and the trash was emptied, but the toilet continued to look unclean. If this had not been the last hotel room available in the city, I would definitely not have stayed here. In fact, I did try to find another hotel room and not even stay one night after checking in. I would definitely not stay here again on future visits. July 11, 2013
Rated 5.0 out of 5.0 by Great Service and atmosphere We were in Charleston just for an overnight stop over. However, my husband fell ill, and the staff was VERY helpful to me in finding a doctor to take him to, and also the nearest pharmacy. They checked on us several times to make sure if we needed anything. That kind of service goes a LONG way in my book!! :) July 5, 2013
Rated 3.0 out of 5.0 by Staff and hotel cleanliness The staff at this location was excellent as were the outside grounds of the hotel. However, the cleanliness of the lobby, elevator, room and breakfast was not what I have experienced at other Holiday Inn properties. July 3, 2013
Rated 5.0 out of 5.0 by Good clean hotel close to restaurants In the Charleston area this is the best hotel to stay based upon cleanliness and proximity to restaurants. June 11, 2013
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