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Rated 4.1 out of 5 by 52 reviewers.
Rated 3.0 out of 5.0 by Disappointing In comparison with other HIE Reward Nights, this hotel seemed to be lacking. It's location was over 4 miles from the Interstate. We were offered a bottle of water but no other amenities. The pool was closed. The scrambled egg pan was empty and no one seemed to be in charge of breakfast. It was quiet. May 15, 2013
Rated 5.0 out of 5.0 by The Best! I have stayed at this HIE approximatly 40-45 times in the past 2 years. The staff is exceptional, rooms are comfortable, and the Cookies are always good. They have gone out of their way to help me on several occasions, but they never managed to get my reserved parking sign out front. Sadly my buisness in the area has ended for the time being. if I ever need to visit again I know where I'm going to stay. Thank You May 7, 2013
Rated 5.0 out of 5.0 by Great place to stay The staff is the bestest. Always friendly and ready to serve. May 7, 2013
Rated 2.0 out of 5.0 by No Pool The pool is shut down and has been for over 1 year's time.This is not abundantly clear on the website. Holiday Inn should either take down the pretty pictures of the sparkling pool or they should put a water mark on the pictures. The room was only surface cleaned when we arrived. The maids had not cleaned under the bed skirts (found ladybugs# or under the tables #found discarded drink cups) Staff were very polite, apologetic and tried to make up for the problems at the hotel This is not up to my expectations for a Holiday Inn. April 5, 2013
Rated 5.0 out of 5.0 by Great hotel, my home away from home My visits to Charleston are about once a month. I've slept in quite a few different rooms and no problem with any of them. The service you receive from the front desk is impeccable, I love their bedding, nothing too fancy, just really comfortable. If you're in the area and need a place to stay go to this hotel. Shopping and restaurants in walking distance. March 11, 2013
Rated 3.0 out of 5.0 by Comfortabel bed and nice whirlpool tub The room was nice, the bed was very comfortable and the whirlpool was relaxing. The toliet ran all night.... (had to keep fixing it after each use) and the TV / cable selections available was very poor. No channel listing in the room, went to the desk down stairs in the middle of the night to get one and once i got back to the room, it was not the correct channel listing.... the breakfast was fair (water gravey), ps. cinnemon rolls were good February 27, 2013
Rated 5.0 out of 5.0 by GREAT HOTEL This is the best hotel in Charleston, the staff is wonderful and the location is AWESOME. The room was very clean and very nice. There were many restaurant and the hotel was very safe. January 29, 2013
Rated 5.0 out of 5.0 by Great Place to Stay! We were on our way to Richmond, Virginia. This is a nice hotel, and we had a comfortable, quiet stay. Front desk staff was very helpful. Would be happy to stay there again/ January 21, 2013
Rated 1.0 out of 5.0 by Problems Consistently charge high rates. This visit was marred by a defective towel rack that almost caused a fall.......reported and not fixed, and by a defective toilet, reported and not fixed. I had to fill the toilet from the sink with an ice bucket for a couple of days, wow. I think I stayed in this same room and the toilet didn't work well before! Convenient location for my business, but.....not up to par. Employees are great, management I am not so sure. Take care. December 13, 2012
Rated 3.0 out of 5.0 by Great check-in staff The person we had during check-in was great, very helpful, energetic, and accomodating, even gave me a room upgrade because I'm a platinum member. The room was nice and clean, but the bed was too firm for my liking. We checked out Sunday morning, breakfast was only until 0930. We got there about 0915, the staff running the breakfast area was not talkative at all and was rather rude. There were no cinnimon buns, very few muffins, scrambled eggs, sausage, and biscuits. Promptly at 0930 everything was put away without asking if anyone wanted anything else. We only stayed one night, maybe some staff were having an off day. I would not plan to stay there, but might, if we are out that way during a future trip. December 11, 2012
Rated 5.0 out of 5.0 by Great service and accommodations Staff is fantastic, especially Manisha, very personable, always greeting by name. I've stayed multiple times, rooms have always been very clean and quite comfy. Perfect location since shopping and lots of restaurants are close, no need to move your vehicle. I see multiple drs. when in town and the drive to Charleston is only a matter of minutes. I've stayed in 3 other hotels in the area, major chains, what a total waste of money. December 2, 2012
Rated 5.0 out of 5.0 by Friendly and cozy. Staying at this property never disappoints. The staff are friendly and helpful and the rooms are always clean and cozy. I visit Charleston a few times a year for business and I would never stay anywhere else. November 23, 2012
Rated 5.0 out of 5.0 by Best Hotel Around In my opinion this is the best hotel in Charleston. It just out of the city but still within minutes of downtown, and it is right in the middle of shopping and eating. The rooms are comfortable and the breakfast is nice. The hotel staff, including Manisha and Joey, are so friendly, helpful and professional. When I have to travel to Charleston this is always where I choose to stay! November 20, 2012
Rated 5.0 out of 5.0 by STAY WAS GREAT...................... CLEAN HOTEL..GREAT BED..THANK YOU.......................................................................... October 28, 2012
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