Rated 4.0 out of 5 by 40
Rated 3.0 out of 5.0 by eb09 Nice rooms, horrible service
Checked in a the front desk customer service asked us if we had stayed here before, we haven't. I asked to be upgraded to a suite, 100% willing to pay for the upgrade and she told me there was nothing she could do. Took my credit card, gave us our keys and had us on our way. She did not even direct us to our room, tell us where breakfast was served (around the corner from the front desk but us never having been there did not know) or tell us our room number. Room was very clean and the bed was beyond comfortable giving us a "soft" and "firm" pillow. Breakfast was amazing. I work customer service/sales so besides the room, the front desk service was the most important to me and it was way below expectations. The next day I looked on my credit card statement and saw extra charges from the hotel. Called and the front desk told me it will be taken off within 2 business days, just a accidental charge incase something is broken within the room. Again, the front desk customer service neglected to tell me anything. If it wasn't for the 1 front desk customer service, my stay would have at least been 4 stars if not 5!
February 24, 2014
Rated 5.0 out of 5.0 by M49426 New Years stay
Staff greated us with a smile, and warm holiday greetings. Extremly clean and breakfast was awesome. I would love to stay again.
January 6, 2014
Rated 5.0 out of 5.0 by Donthetraveler99 Great stay
Clean, comfortable and great staff. Great job on the snow too. They did not recognize the gold status.
January 4, 2014
Rated 4.0 out of 5.0 by Lori533 Could not sleep with worn mattress.
Have stayed at this hotel many times without complaint. Reserved a suite with my family. Mattresses was very worn and had trouble sleeping. Asked if housekeeping could at least rotate the mattress. The woman at the desk said she would ask them. No one ever got back to me. My husband did not sleep well either. Doubt if the message was ever given. Had a stiff neck for 3 days afterwards. My kids begged to sleep on the rollaway. Too much trouble for all of us to move to another room. Please check the mattresses in our room, they need to be replaced. Room clean staff friendly. Breakfast pretty good. Good value.
November 14, 2013
Rated 4.0 out of 5.0 by Jeanb58 Good stay, good value
We stayed here because the rates were lower than the Holland area, which was our focus for the weekend. It was worth being 30 minutes from Holland for the $$$ savings. It is a very easy highway ride to Holland. The hotel is clean, well kept, and just far enough off the highway to eliminate noise. All in all, a great stay.
November 6, 2013
Rated 5.0 out of 5.0 by Renee54 Great value, breakfast was great, staff friendly
We will be back the next time we come to South Haven!
October 24, 2013
Rated 5.0 out of 5.0 by michelle30 great employees
The room was clean and comfortable. The lady at the front desk was very pleasant.
October 23, 2013
Rated 4.0 out of 5.0 by Disney04 guest
Room was very adequate. Would much rather have had two TV's because sofa was in separate area from TV, therefore had to sit on beds to watch. Two TV's would allow guests to use sitting area while watching programs. ... Personnel were very friendly and accommodating. Breakfast selections were adequate. Have stayed here in past and would consider staying again in future..
October 18, 2013