Rated 4.5 out of 5 by 233
Rated 5.0 out of 5.0 by Ninja & Stuffy Nicole at Front Desk
There are some that just do their job at the minimal level and there are some who go above and beyond. Nicole definitely fits the latter. From the time we arrived and checked in to answering all our questions and concerns, she was top notch! She made us feel like we were the only guests there. People such as herself are why we choose IHG versus the closest competitor regardless of price. Great job, Nicole!!!!!!
January 8, 2016
Rated 5.0 out of 5.0 by dpwe Christmas Day stay
Great experience and friendly and excellent staff.
December 30, 2015
Rated 5.0 out of 5.0 by Anna49090 Great customer service
The front desk staff is superior in customer service. I have returned to this location many times and never been disappointed. The rooms are clean, beds are super comfortable, and the employees top off a great stay!
December 28, 2015
Rated 4.0 out of 5.0 by twinbritts Enjoyed our stay
The room was clean, temperature just right. The complimentary breakfast was great and the staff was too.
December 21, 2015
Rated 3.0 out of 5.0 You get what you pay for
This holiday inn had cheaper rates then most of the holiday inns I've stayed at recently. But with that being said, the room felt dirty. Maybe it's because the hotel seems to be an older location and not so new. But the carpets seemed old and wore out. The caulk and grout lines around my jacuzzi tub were pealing and nasty. The jets in the tub were turning green. The room smelled like a cheap hooker. The elevator door acts weird and makes all sorts of disturbing noises while moving. Overall the hotel is obviously not kept up with very well. The staff was very helpful and nice.
December 11, 2015
Rated 5.0 out of 5.0 by Bruce Martinez Great Hotel - Friendly Staff
We stayed at this hotel on a weekend getaway. The staff was friendly and the place was clean and well maintained.
November 25, 2015
Rated 5.0 out of 5.0 by BBI Dan Loved it.
I had to travel downstate for several days, staying in three different hotels during my travel. The Holiday Inn Express in South Haven was my final stop and, by far, the most enjoyable. From the friendly, professional front desk staff, to the amazing continental breakfast, my stay was top-notch. Even though it's the off-season, I felt that the staff was taking great care of its guests. I would gladly go out of my way to stay there again.
November 24, 2015
Rated 5.0 out of 5.0 by wjjump Great place to stay
Great value for the money. Staff very friendly and accommodating. Room was fresh and clean, and bed and pillows were very comfortable.
November 23, 2015