Rated 4.2 out of 5 by 124
Rated 5.0 out of 5.0 by stlgem my "go to" place to stay
I have stayed in many hotels in this area and this one is always my favorite. It is clean, comfortable, quiet
September 2, 2014
Rated 5.0 out of 5.0 traveling coast to coast...
We stayed at Benton Harbour Holiday Inn Express as I was travelling from east to west for work relocation. I was travelling with 2 children under 7 and a dog. The hotel impressed me from the minute I arrived after finding it with my NAV system. The hotel was close enough to the highway to allow easy access but far enough away as to not be noisy. The parking lot was clean and the exterior of the hotel very nice. The staff greeted me with a cookie and were happy to answer my questions. That night was complimentary chinese food for guest. The manager was on scene and engaged the guests. The rooms were nicely decorated and modern. The wifi was quick and easily accessed. The next morning I was surprised to see such variety at the complimentary breakfast. The staff and hotel impressed me and my kids. The pool and hot tub were nice as well.. Great staff, great amenities and a nice break after 550 miles on the Interstate..
August 31, 2014
Rated 5.0 out of 5.0 by 1TBH Professional customer service
A pleasant experience away from home! Staff could not have been more efficient, friendly or helpful. This is "my kind of place" when traveling.
August 31, 2014
Rated 4.0 out of 5.0 by 10thNicknameSubmission Relaxing Evening
A quiet, comfortable and relaxing night at the inn. Good value and would stay again.
August 30, 2014
Rated 4.0 out of 5.0 by Bobsenior Concern of staff
Manager of hotel greeted us in common area and asked how we were doing. I also saw him walking around the outside of the hotel and checking for make sure grounds were clean. I saw him pick up a paper wrapper on the ground.
August 29, 2014
Rated 5.0 out of 5.0 by DR49 Clean, comfortable room, good hotel breakfast.,
Thoroughly enjoyed our overnight stay here, but our room facing the expressway had more traffic noise than I'd have liked.
August 28, 2014
Rated 4.0 out of 5.0 by rcusani Nice hotel with Friendly Staff
Found the staff to be very friendly, attentive, and responsive. For a high volume weekend the staff kept their cool and the breakfast staff did their best to keep everything well stocked. The location is adjacent to a major interstate so there could be a little better sound insulation for the rooms on the north side of the hotel so could affect a light sleeper. Liked having a refrigerator, coffee maker, and microwave available in the room although only used the fridge.
August 27, 2014
Rated 5.0 out of 5.0 by BuffaloBill65 Great Stay!
My stay was everything that I expected with no issues. I would recommend this hotel if in Benton Harbor.
August 25, 2014
Rated 5.0 out of 5.0 by Debbie1027 Great experience
The GM was extremely helpful with a billing issue caused by the worldwide reservation center. He was also helpful in recommending places to see during our stay. The front desk staff and housekeeping were very friendly. We had 2 rooms and found the rooms to be clean and comfortable with very little noise. Breakfast had a variety of food that was kept constantly full. My only recommendation would be to have a bathroom fan to use during showers. Overall it was a very good experience and would return.
August 21, 2014
Rated 5.0 out of 5.0 by kaseykay Great staff, excellent value
The staff at the hotel were friendly and accommodating. Breakfast selection rotated each day during our 4 day stay, which was nice when traveling with kids. We were pleasantly surprised to learn that during our stay this location offered a dinner 3 nights a week (Greek one night, Chinese another and then Fiesta night). Conveniently located, it's a short drive to Silver Beach, restaurants and shopping. The pool was clean and perfect for entertaining a 5 and 3 year old. The only concern was that the person staying above us was heavy footed and we could hear them walking around at 6AM. Didn't bother the kids, but woke mom up.
August 12, 2014
Rated 5.0 out of 5.0 by Victoria Jean Excellent Service!
Rooms were very comfortable and clean. Staff went out of their way to make sure we needed nothing. Quiet at night with no outside noise. Called the front desk to ask a few questions and they were extremely helpful.
August 12, 2014
Rated 4.0 out of 5.0 by beachen great service
clean, and friendly staff, the pool was just to cold to even get into, other then that this is a good place to stay.
August 6, 2014
Rated 3.0 out of 5.0 by Choosing Different Hotel Will not stay here again
I will not stay at this hotel again. The Guest Room was dirty. My shoes stuck to the floor! Also, the front desk was not helpful at all. I ask for maintenance to be sent to the room to fix a falling bathroom light fixture. No one came...I had to fix it myself. When I checked in, my holding credit card had been charged, and I did not want it to be. I was told there was nothing they could do, and the front desk clerk told me in the future to call the hotel directly so issues such as this would not happen again!
August 6, 2014
Rated 5.0 out of 5.0 by jaytopia Great Staff
This was a perfect no-nonsense hotel. The Staff and Housekeeping were awesome
July 30, 2014
Rated 4.0 out of 5.0 by TCH1 Ok if you cannot find a condo
We stayed in this hotel because we could not find a condo. I felt the room was overpriced for the type of hotel. The continental breakfast was better than most. The indoor pool was very clean and the water was quite clear.
We had a problem with the toilet and was offered "a plunger to borrow." Apparently there were no maintenance staff there are about 6 PM. They said they would address it first thing in the morning. We checked out about 1030 and it never was addressed.
July 30, 2014
Rated 5.0 out of 5.0 by Warren14 Staff
The front desk clerk was the most congenial clerk we have ever encountered anywhere. Very friendly with a great sense of humor. Our interaction with her was most enjoyable. Also, arriving at this hotel after a tiring day of traveling to find that dinner was provided, was most surprising and welcomed. Didn't have to go out in a strange town to find a restaurant.
July 27, 2014
Rated 5.0 out of 5.0 by Jack O' Roses Surprised with dinner and drinks
Never had free dinner and free drinks before--a middle-eastern themed dinner buffet with red and white wine and light and regular beer. It was slightly more expensive than most of our other HE stays, but the dinner and drinks much more than made up for it. Very friendly staff as well.
July 24, 2014
Rated 5.0 out of 5.0 by kentuckiana4 Predictable stay
This hotel like most Holiday Inn hotels that have visited offered a pleasantly predictable stay. Only complaint was that I had a loud neighbor that was up talking loudly past 3 am. I was too tired, however, to get out of bed and request quiet.
July 21, 2014
Rated 4.0 out of 5.0 by Manitoban1870 Comfortable and Welcoming
I stayed here overnight on a long haul trip with two dogs. They were very welcoming and the room and quality of service were great, however, compared to other Holiday Inn Express Hotels along the route I found the room pricey and the premium charged for pets a bit steep
July 21, 2014
Rated 5.0 out of 5.0 by Rick34 great stay!
Hotel was clean from the moment we walked in. Breakfast was great, fresh and the staff was always cleaning and putting out more food. Front desk staff was friendly and helpful, and my kids felt comfortable.
Housekeeping was friendly. Great stay and excellent value. No need to go anywhere else.
Internet was high speed and we had no issues.
July 17, 2014
Rated 5.0 out of 5.0 by Justin5 Great Stay
Was a great stay. I recommend getting one of the suites. Overall had a great stay.
July 17, 2014
Rated 3.0 out of 5.0 by MARVIN1967 Needs some work
I stayed at this hotel and asked for bottom floor. I also stated I did not want at the end of the hallway. Rooms weren't ready when I was there and I said I'd come back they assured me of a room. Eventually when I did come back they had one room and when I went to this room it was at the end of the hallway by swimming pool and noisy. They assured me I would be in the middle. A light bulb was missing in one of the lights, very noisey floors creeking, doors shutting vibrating the walls, next morning floor staff and maids not very pleasant. Manager was leaving when I got his attention and told him. Didn't know if he was really concerned and just saying what I wanted to hear. I don't think I'll stay here again.
July 16, 2014
Rated 5.0 out of 5.0 by Mary4117 Overall experience
Very clean, fresh smell, new carpets and excellent customer service. I just loved it!!!
July 2, 2014
Rated 4.0 out of 5.0 by Chuck Z Fix your exercise facility
I liked your receptions but hated the condition of your exercise room. Either have a good one or make arrangements with a nearby gym.
June 29, 2014
Rated 4.0 out of 5.0 by Sodus Reunion Family Sodus Reunion Family
Our stay was good. Only con was the room design . . . there was only one side with a night stand and room to enter bed. The other side was up next to a wall with only about 12" away from it. So narrow it was way too hard for an 70 year old to get in from that side. The knees too sore to crawl over the bed. Finally, no place for my eye glasses and glass of water near by. Check with front desk for another option. Told all rooms with king bed had the same design.
Clean facility but beginning to show wear and tear when one looks closely. This property will need a full update soon. Décor a bit dated also.
June 27, 2014
Rated 5.0 out of 5.0 by Robertooooooooo Good location, good price, nice hotel
Located in a convenient location with good value. Breakfast service could have been better. Will stay there again.
June 23, 2014
Rated 5.0 out of 5.0 by Charm1994 Super comfortable bed and a great place to stay!
We got in late but the front desk clerk was super nice and accommodating. The bed was super comfortable and we slept great. Breakfast was excellent, plenty of choices. The housekeeping staff that we encountered were very nice and polite. Wish we could have stayed longer than just one night but would definitely recommend this hotel. Great, clean room and it was so quiet, we didn't hear any one else during the night.
June 22, 2014
Rated 5.0 out of 5.0 by SRW4 Staff was Great
Thanks for the friendly service on our last visit, you provided a reasonable price and made our last minute road trip a success.
June 19, 2014
Rated 4.0 out of 5.0 by NSpark417 Benton Harbor
Close to restraints lots to chose from!!! Would stay here again.
June 10, 2014
Rated 1.0 out of 5.0 by Vanessa66 Review of Benton harbor Michigan stay week of June 2nd
On my first day they did not clean my room, I did not put any time of sign saying I did not want it cleaned.
The bed was a king size and one side of the bed was soft and lop sided very uncomfortable .
The fire alarm woke everyone up at 4am on the 4th of June. There was not a fire. Then the fire alarm went off again on the 5th at 12am .
June 9, 2014