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Rated 4.4 out of 5 by 97 reviewers.
Rated 5.0 out of 5.0 by Quiet Hotel We have stayed here a few times and this will be the place we stay as we visit family in the area. The staff is always friendly and accommodating and willing to help. The hotel is clean, the room is clean, the pool is clean. Never have any problems August 27, 2014
Rated 5.0 out of 5.0 by Great Stay The staf was extremely friendly and courteous. I look forward to coming back. August 26, 2014
Rated 4.0 out of 5.0 by Great value, inconvenient location Super price -- if you don't mind driving at least 1/2 an hour to get to anywhere. No restaurants within walking distance either -- you're going to have to drive to find something. Internet was available and reliable, but slow as molasses. Room was clean and while mattress was not uncomfortable, it still seemed lumpy. I'd use them again . . . if I couldn't find something in Springfield. August 15, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Excellent hotel close to Highway. Quiet rooms excellent new beds. August 15, 2014
Rated 4.0 out of 5.0 by HI Express Jacksonville Nice hotel. Looking forward to staying in another at another location. Breakfast needs more protein and less carbs. August 13, 2014
Rated 5.0 out of 5.0 by Comfortable bed Was traveling late and needed a place just for sleeping and this place was perfect for that. August 6, 2014
Rated 1.0 out of 5.0 by thought you should know Out of all the Holiday Inn Express the we've stayed at..........this was the worst. Staff was not friendly both am and pm!!!! August 5, 2014
Rated 4.0 out of 5.0 by Good value Very nice motel, with nice rooms. The only thing negative I would say is that the public areas were not as clean as you would hope. Shelves in the breakfast area were very dusty, and the elevator did not get vacuumed during the 3 days we stayed there. But overall, will stay again. August 5, 2014
Rated 5.0 out of 5.0 by Great bed! Overall a good motel with a very comfortable bed...only negative is that there are not restaurants real close. We were looking for food after 10 pm and didn't want to drive clear across town. We settled on microwave pizza from CVS. July 31, 2014
Rated 5.0 out of 5.0 Lovely Surprise This was my first stay at a Holiday Inn Express. We couldn't book our usual hotel chain, so we ended up here. It was so nice we joined the rewards club. July 30, 2014
Rated 5.0 out of 5.0 by Excellent Hotel and Excellent Value Checked in after a long night of driving. The gentleman working the front desk was one of the most friendly hotel staff persons I have ever met. Which made it a great experience right off the bat. The hotel was super clean, the room was super clean, and all at an excellent price. I would definitely stay here again if I am in the area and would definitely recommend this hotel to anyone. Thank you for a wonderful experience. July 29, 2014
Rated 5.0 out of 5.0 by Fine breakfast We found this Motel to be easy to access and very comfortable and clean. The good breakfast was a welcome surprise. July 29, 2014
Rated 5.0 out of 5.0 by Quiet and Comfortable Even though two boy's baseball teams were staying, our stay was quiet. A restaurant on the square downtown was suggested and the meal was excellent. Breakfast was the same as all other Holiday Inn's. If you don't like sugar loaded cereals, bring your own. July 23, 2014
Rated 5.0 out of 5.0 by Muy bien Muy cómodo, limpio, todo excelente, las habitaciones en perfecto estado y buen Internet! July 21, 2014
Rated 4.0 out of 5.0 by Good stay Nice staff and nice room. Breakfast was good. There was literally nowhere to park. Some utility trucks took up 4 spots a piece and that caused a problem. July 16, 2014
Rated 5.0 out of 5.0 by Jacksonville delight! Clean, fresh and well maintained hotel. Right off the highway. Staff is attentive and friendly! Thank you! July 16, 2014
Rated 5.0 out of 5.0 by Would definitely stay here again The check-in was quick and easy and the staff very friendly. The furniture looked updated both in the public areas and in the room. I had a king-sized bed and the room was very spacious. The breakfast was a typical continental breakfast, but that's the kind I like so it was great! If I had any issue at all, which it wasn't much of one, is that the air-conditioner just couldn't keep the humidity out of the room no matter how cold I put the AC. It wasn't unbearable, just enough to notice it. But that was it. Otherwise, I think the hotel is fantastic! July 14, 2014
Rated 5.0 out of 5.0 by Clean and comfortable room Courteous staff and very clean hotel. The softest towels I have ever used. The hotel was full of youth baseball teams and our room was nearly sound proof. July 10, 2014
Rated 5.0 out of 5.0 by Only place I stay in Jacksonville I have stayed at this hotel multiple times. It is always clean and the staff is very friendly. It is close to the Highway and also not too far from other destinations in Jacksonville. I have no reason to look at other hotels while staying in the Jacksonville area. July 8, 2014
Rated 3.0 out of 5.0 by Over Crowded This location was overcrowded and the facilities were over taxed. Long wait time at front desk to report about problems. July 3, 2014
Rated 2.0 out of 5.0 by Everything broken Over all very nice staff. I was able to check in 2 hrs ahead, which was wonderful as I drove through the night to get to jacksonville. My problems with the hotel were the broken refridgerator in room. Also, I specifically asked if there was a pool while making this reservation a couple days prior to arrival. The clerk was aware there was a problem with the pool and spa heater, but did not mention it. Had I known they were broken I would have reserved a room some where else. June 27, 2014
Rated 5.0 out of 5.0 by Great Stay We had a great stay at this Holiday Inn. Friendly staff and comfortable room. June 26, 2014
Rated 5.0 out of 5.0 Happy staff Was greeted with a smile and great service! I think her name was Lindsay?? June 20, 2014
Rated 5.0 out of 5.0 by Great pillows! The bed, pillows and linens were clean, fresh and very comfy. We had both soft and firm pillows. I would love to buy a set of pillows used at Holiday Inn Express. June 18, 2014
Rated 5.0 out of 5.0 by Great Experience Traveled with a youth baseball team and the Holiday Inn Express was everything we needed. Clean hotel with nice rooms. Great pool area. Decent free breakfast in the morning. Staff was extremely friendly and helpful, especially Ron, who went out of his way to be of help whenever needed. Highly recommended. June 16, 2014
Rated 4.0 out of 5.0 by comfortable bed. nice dining. Elevators need to be detailed. They should be cleaner. Hotel lobby was nice. June 8, 2014
Rated 5.0 out of 5.0 by comfortable bed and great breakfast our check-in went smoothly. we had a 2 queen bed suite with hideabed couch. spacious room to hold multiple persons. very nice breakfast selection the next morning. April 5, 2014
Rated 3.0 out of 5.0 by Not good I stay at a LOT of Holiday Inns...this one was not satisfactory. No acknowledgement of Member status, items normally in the room missing (coffee, cups, etc.) and this is the only HI I have every stayed in that did not have a protein at breakfast. April 2, 2014
Rated 5.0 out of 5.0 by Exceptional "Inn", service, and staff From the night front desk man (sorry I can't remember his name) to Wanda serving the hot complimentary breakfast, everything was just as it should be in a home-away-from-home setting! Staff was friendly, accommodating, informational for local activities, and food was good, fresh, and hot. There was plenty available even though we came into the breakfast area at the end of the serving time. Our room was clean with just the right amount of furnishings and the cleaning staff was pleasant and friendly, too. We will keep this "HI" on file for future trips to the area. After just traveling 4000+ miles and on our return trip home, the bed was so comfortable my husband wished he could stay another couple of nights if family couldn't accommodate us as planned and I slept the best I had on this long trip! Thanks for a memorabble stay! March 22, 2014
Rated 3.0 out of 5.0 by CUSTOMER REWARDS Not only did I not receive points for stay, I also did not receive comp points instead of snack/water. Why are some stays qualified and some not? There are several other motel choices that do award points for ALL stay. February 18, 2014
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