Rated 4.4 out of 5 by 153
Rated 3.0 out of 5.0 by ddw9 shower head was broke
Although the room was good, service good the shower head was broke and when asked to fix it they said they would that day but they never did. Then I found out that they don't have maintenance support on the weekend. I was told I would get extra points which I didnt and that they would give me some money off for the weekend. Well they gave me a break as they charged me the same as my reservation and when I inquired about it they charged my card $20.00 more and then when I inquired about it again they charged me $10.00 more. Called and spoke to a young lady about it and she said she would take care if it. Well she reimbursed me $10.00 and $10.00 not the $20.00 and gave me a $10.00 break on my rate which after it was all said and done i still paid the same as my original reservation. Very frustrating. Will stay there again as we like this hotel and the service is usually top notch. Hope I dont have any more troubles like this or I won't be staying there.
May 28, 2015
Rated 5.0 out of 5.0 by ttrd very clean
this hotel represented IHG well. The rooms were clean and the staff was friendly.
May 28, 2015
Rated 5.0 out of 5.0 by KamereKat Spring 2015
As I said earlier in this review, my stays at the Holdiay Inn Express in Jacksonville, IL are always pleasant. Location is good, staff well trained and friendly and atmosphere is inviting.
May 22, 2015
Rated 5.0 out of 5.0 by OkayS Great service
I like HI Express in general, but this was a surprisingly pleasant stay. The receptionist checked me in early, which enabled me to relax after traveling before I attended the college graduation I came to attend.
HI Express offers the best complimentary breakfast of any hotel I've tried. The eggs are always fresh and food is kept warm. They could have more whole grain options, but there are plenty of other healthy choices. Bananas were even ripe!
The pool room was attractive and the pool temp
May 21, 2015
Rated 5.0 out of 5.0 by Fordelco Jacksonville visit
Clean and friendly staff. Great pool and hot tub area.
May 19, 2015
Rated 4.0 out of 5.0 by South ILTY Comfortable and quiet
Staff were great!! They were so friendly and helpful.
May 15, 2015
Rated 3.0 out of 5.0 by Disruptive Jacksonville IL
The hotel itself was fine however the staff allowed partying till all hours of the night inside and outside the hotel - very disruptive and received no sleep until the disruptive group left premise
May 14, 2015
Rated 4.0 out of 5.0 by BeckyBB review
I enjoyed my stay. great guest service.
If i come back to this town i would surly return to this hotel.
May 13, 2015