Rated 4.3 out of 5 by 216
Rated 5.0 out of 5.0 by csm113 excellent in comfort and cleanliness
Would recommend and will stay again. I think more of a variety for breakfast would be greatly appreciated by all guests. I have always had good stays at Holiday Inn Express.
May 20, 2016
Rated 3.0 out of 5.0 by janc5 no tv list - no follow through
The hotel was clean, internet was good, breakfast was good. I received a call the morning I was to check in. The man on the phone said they overbooked and wanted to know if I would take 2 queen beds instead of King. I agreed, as that is not a huge problem. He told me I would be compensated for extra points and I thanked him. I did not receive any extra points and I was did not even receive the 500 extra check in points for being a HI member that was also offered to me. The TV channels were all crossed off in the booklet in the room and I could not figure out any channels that I was looking for. I called the desk and asked for ABC and HGTV channels only so I'd find something to watch on those 2 channels and the desk girl gave me 2 channels that were completely wrong. I spend over a half hour looking for either of those channels and never found them. I went to sleep early.
May 2, 2016
Rated 5.0 out of 5.0 by Mit Niff Very nice
Great place...condition of the hotel was nice. Very clean and the staff was very attentive. I'm coning back
April 25, 2016
Rated 5.0 out of 5.0 by Brett O Great place to stay in Springfield/Jacksonville area
Great staff. Clean facility. My wife has asthma issues and she had no problem whatsoever with this hotel and our room.
April 25, 2016
Rated 2.0 out of 5.0 by BaseballFamily1 Not many choices in this town...
Upon arrival, we were greeted by a very unfriendly desk clerk... his general demeanor the entire weekend was dismissive.
Our first room had a non functioning door.
Our second room was dirty, stains on the beds, not properly vacuumed, remote control missing batteries.
We were not told that the pool was not working upon arrival. We only learned it was not fit for use after trying to access the pool with our rook key and it would not work. We were told it would be ready in an hour... than another hour... then maybe tomorrow, but were never really given a reason as to why the pool wasn't available.
April 13, 2016
Rated 3.0 out of 5.0 by PO514 Great Staff/Missing Manager
Overall stay was fine. Encountered a problem and there was no manager to resolve. Tracy at breakfast and Lindsay at front desk were excellent.
April 13, 2016
Rated 5.0 out of 5.0 by JacksonvilleVisitor Easy Two Nights
- Breakfast included: cereal options, fruit options, scrambled eggs, biscuits and gravy, sausage (one of the two mornings), muffins, fruit cups, bagels, coffee, juices... *only request would be a waffle maker... but otherwise, was happy with the options!
- Bed included four pillows (two soft and two hard)... appreciated these options.
- Charger conveniently part of bed lamp!
- Only issue was that my neighbor had their TV on at a loud volume late into the night both nights... and I had to wake up early to attend a conference both mornings....
April 11, 2016
Rated 5.0 out of 5.0 by Caleb Friendly helpful staff clean rooms good breakfast
The staff was extremely courteous and helpful. Room
was clean and comfortable. Breakfast was prepared ahead of time.
Great place to stay. Will return anytime I'm in the area again.
April 4, 2016