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Rated 4.4 out of 5 by 107 reviewers.
Rated 4.0 out of 5.0 by Change of room Kyle, evening desk person, graciously changed my room after the dog next door to my original room started barking soon after my arrival. Kyle also recommended restaurants for dinner and provided a map. Location right off I-72 and gas station nearby. October 7, 2013
Rated 5.0 out of 5.0 by Loving Jacksonville Steve made a great first impression for Holiday Inn Express. He quickly got us checked in and to our room. This was fabulous for my bunch of weary travelers. The room was spacious and everyone had enough room to relax. The children loved the indoor pool; and I enjoyed the hot tub. Breakfast was hot and the staff made sure everything was restocked in a timely manner. Steve gave us information about the fair and car show for later that evening. October 3, 2013
Rated 5.0 out of 5.0 by Great service Excellent hotel clean great large vehicle parking very helpful and nice staff September 24, 2013
Rated 5.0 out of 5.0 by Great service I found food under the air conditioner . I still think overall everything was great! September 19, 2013
Rated 5.0 out of 5.0 by norbs30 Excellent hotel. Clean and friendly staff. Very accommodating. September 11, 2013
Rated 4.0 out of 5.0 by Long Stay We stayed for 6nights and felt very comfortable. We did feel the toilet and shower were a bit grimey, but we were told it was due to the water and not because the room hadn't been cleaned. September 9, 2013
Rated 3.0 out of 5.0 by Good Place for an overnight stop The hotel is located right of the interstate, so it is easy to find. The hotel is also located pretty much in the middle of corn fields, so unless you want to drive into town, don't plan on an great meal. There is a Quiznos located by the gas station that is right next to the hotel so you have the conveinence of filling both your tank and your tummy. The hotel itself appeared clean, though the carpet could use a good steam cleaning in the halls. I stayed in a king room, it was located at the end of the hall so it was very quiet, though there were not many guest in the hotel at the time of my stay. The mattress was a bit on the soft side for me, but lots of pillows and the heating/cooling worked well. Limited choices on the tv, the room did include a mini fridge, microwave and coffee maker. Standard breakfast fare, enough to get your motor going before heading back out on the road. Not a place for an extended stay but a good choice for a one night stop on your journey. September 8, 2013
Rated 5.0 out of 5.0 by friendly and knowledgeable staff Great location, friendly staff, and the hotel is clean as new. Why would you stay anywhere else? September 5, 2013
Rated 5.0 out of 5.0 by Very nice service! I was pleasantly surprised when I checked into the Jacksonville Holiday Inn Express. The front desk clerk offered us some snacks and bottles of water, which was very nice after a long car ride. The room was clean and roomy. And the breakfast buffet the next day was enjoyable, too. It was your basic continental breakfast, but the kids really liked the biscuits and gravy. The entire staff was really nice, too! September 4, 2013
Rated 4.0 out of 5.0 by Front Desk Front Desk personnel are wonderful. We have stayed here many times and the staff are very friendly and helpful. September 4, 2013
Rated 5.0 out of 5.0 by Excellent service I felt very comfortable and girl at desk very friendly and helpful . Food was very good next morning we had nice stay. Would strongly recommend to friends September 1, 2013
Rated 5.0 out of 5.0 by nice room and friendly staff the pool and spa was clean and a nice place to relax and our room had everything for the traveling family August 28, 2013
Rated 5.0 out of 5.0 by Nice hotel Nice hotel. Room was clean and updated. Staff was very nice and helpful. Breakfast was basically a continental breakfast, but the food was hot and kept well stocked. August 26, 2013
Rated 5.0 out of 5.0 by First class The team at Jacksonville treated me very well during my stay. I really enjoyed it there. I was going to stay just one night and stay further down the road for business the next day, but chose instead to stay another night and drive a little further that following morning. Thanks for the great service you provided. August 26, 2013
Rated 5.0 out of 5.0 by Good hands on management! The manager saw us a couple of times and was very accommodating helping solve some little issues that we had and was proactive thereafter. Our problem amounted to little but I was impressed he was out there making sure we were ok and didn't go hide and let the staff take care of it. August 23, 2013
Rated 1.0 out of 5.0 by Clean and comfortable rooms. We were well pleased with our stay at the Jacksonville, Il hotel. We were greeted by friendly people at the reception desk. Our rooms were clean and comfortable. Rooms were quiet. Although we did not eat breakfast there the next morning, as we were meeting a group at local restaurant, we saw the food and it looked very good. Did have one of their sweet rolls. Yum. We will be staying there again next year. August 21, 2013
Rated 5.0 out of 5.0 by small town hospitality Wow! Being from Vegas, hotel stay expectations are fairly high. Larissa far exceeds and beats the above average hospitality offered at even the high end hotels of Vegas. Can't thank her enough for everything. Even the shower heads were the same as the cosmopolitan suites in Vegas! Kudos! August 21, 2013
Rated 5.0 out of 5.0 by friendly staff and very nice room the front desk employee was very helpful and the room was spacious, clean and comfortable. The breakfast was delicious. A great place to stay August 21, 2013
Rated 5.0 out of 5.0 by Jacksonvill's finest Enjoyed the adventure traveling though Jacksonville, IL. Great city, great food and great hotel. We will be back. August 12, 2013
Rated 4.0 out of 5.0 by Family visit Hotel was very clean and staff was friendly. Breakfast had great cinnamon rolls but other than that selection seemed limited. Breakfast room was cold and vent above was blowing right down on us even when we moved table. Room could have been a little cheaper for the part of Illinois we were in. Liked getting the USA Today newspaper and the express checkout receipt delivered to our door. Mattress could be better - maybe needs to be turned over or rotated. August 4, 2013
Rated 5.0 out of 5.0 by Excellent service The staff was wonderful. We were given our room and had trouble with the door lock. The staff was fast to move us to a new room which was a wonderful suite. I greatly appreciated her being so attentive. She make us feel very welcome. The hotel was very clean. I would highly recommend this hotel. August 3, 2013
Rated 4.0 out of 5.0 by Loud air conditioner Room was comfortable, well kept, and clean. I have 2 concerns, one the air conditioner did not seem to be able to maintain a constant temperature in the room, and it was extremely loud. You might want to switch the furniture so the bed is on the other side of the mini wall. Second, what was the $25.00 charge for, as this was a reward night that was not supposed to be charged for. July 15, 2013
Rated 5.0 out of 5.0 by Best Service and Great Facility This Holiday Inn had the BEST service and MOST friendly staff. We stay at Holiday Inn Hotels a lot and we were so impressed at the quality of service and how welcoming hotel employees were. THANK YOU JACKSONVILLE IL July 10, 2013
Rated 5.0 out of 5.0 by great staff Received a warm welcome. Hotel and room were very clean. July 7, 2013
Rated 5.0 out of 5.0 by Great Experience I was in town for a funeral and needed to book on short notice and was able to get right in at a great rate. The young man at the front desk was as pleasant and courteous as they come, the room was clean, bed was comfortable, and the building was quiet. The breakfast choices were fairly limited, but everything was very good. I would recommend this hotel if you find yourself in need of a place to stay around the Jacksonville area. June 18, 2013
Rated 2.0 out of 5.0 by Good from far but far from good The hotel looks good outside but based on our experience, this property charges a premium price for a mediocre product. Inside, the beds, bedding, furniture, etc. of very low quality. Cheap fixtures break, and our sink was out of service when we arrived. Finally fixed after 24 hours. Other features advertised that were missing included the waffle maker that was out of service during our entire stay. We were part of a group that booked our stay for an event so we didnt price shop. During our stay we discovered that this property charged 50% more than other properties in the area. I can't say that the others would be any better, basics like having a maintenance person available to make repairs, but pretty good bet they are. I do appreciate the front desk willingness to confront rowdy/noisy guests. June 1, 2013
Rated 2.0 out of 5.0 by lots of thing broken I coach a 14u baseball team.So i brought them to jacksonville to play at lens field for the weekend.We stayed in your holiday inn express.My room the tiles where missing in the bathroom, thats it for my machines where broke, the pancake machine broke, a couple on my team didn't have a frig or microwave in there room. Thats not good because they brought lunches that need to to cold, and there confirmation said that there would both in the room. Also one of or team members booked last minute, and there room was $30.00 a night cheaper.So I ate crow from everybody else that payed more.That stunk I stayed at holiday inn express before and thought I knew what I was doing. scott May 3, 2013
Rated 5.0 out of 5.0 by Shower was perfect. Staff made our stay very enjoyable. Room was a good size for the amount of time we stayed. April 9, 2013
Rated 4.0 out of 5.0 by Nice Very nice Hotel. big rooms Clean rooms maybe try to get more HD channels March 29, 2013
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