Rated 4.3 out of 5 by 94
Rated 5.0 out of 5.0 by heidiheidiheidi camp site didn't work out, so...
We saw the HIE driving around South Lake Tahoe, and when we decided to not camp at our original destination, we got on line and were able to book a room for 2 nights on a very busy weekend! It was just what we needed after a week of camping at Mammoth Lakes. Hot shower, newspaper, comfy room and great breakfast each morning. We always find HIE to be our first choice hotel on the road. Great value, and no guessing what you may end up with. Consistant all the time!
July 4, 2014
Rated 5.0 out of 5.0 by mikey628 The room was great expect for1 little spider we loved it .
The stay was awesome and having the pool right outside the door for the grandson was wonderful.
July 4, 2014
Rated 5.0 out of 5.0 by Fun in Tahoe HI Express at Lake Tahoe
I love this Hotel. The location was good with a grocery store and some fast food restaurants right across the street and several large casinos within walking distance.
We stayed in a family suite with kitchen. It could easily sleep 6, it had a very nice fold out couch with an air mattress and the kitchen was well stocked with accessories needed to actually cook if you want to.
The pool and sauna were just average, nothing special, but the view outside makes up for all of that.
Breakfast was provided. Food was good with the exception of the main course, EGGS. The scrambled eggs were inedible, most of them remained on customer's plates and were thrown away. They were made with an egg mix that was mushy and had no flavor. We learned to not eat them after the first day and filled up on the other stuff provided instead. The rest of the food was quite good, the pancake machine is awesome and the staff kept the breakfast replenished all the way until the end.
I will stay here again. We had a wonderful stay.
July 3, 2014
Rated 5.0 out of 5.0 by world_traveler12 Great choice in south lake tahoe
Very conveniently located in south lake tahoe area. Walking distance to beach area and other activities. Good looking property, very good breakfast with much variety. Service and room quality also very good. Highly recommend.
July 2, 2014
Rated 3.0 out of 5.0 by Chayarl This a motel, not a hotel.
This was a motel, not a hotel. We requested a king size bed and felt like it was shoved in a queen sized room.
Other guests arrived at 11:45pm, waking us up because they were noisy. Suggest Holiday Inn put signs asking guests to be considerate of others staying at the hotel. I have seen this at other Holiday Inns. We could hear people RUNNING back and forth outside our room ALL weekend. The walls are thin. Several times other guests felt the need to slam their doors. We could hear the bathroom exhaust going all night from another room. We could hear children screaming in the pool at night. Breakfast - over ripe bananas were put out a few at a time, bacon was so over cooked it was not enjoyable. Breakfast room is too small. Dirty plates sat on the tables after guests left. Suggest only using paper plates. Not so happy with facility.
June 25, 2014
Rated 5.0 out of 5.0 by The bpss Great reception at checkin
Good service and clean room. The staff was very helpful and the breakfast was good. Lots of choices and the food was warm and plentiful
June 25, 2014
Rated 4.0 out of 5.0 by SeeingUSA Retreat from the rat race
This is a great place close to shopping and Heavenly gondolas/mountain recreation. Clean, with a friendly staff. Only problem is lukewarm/grungy hot tub. Everything else is great. will stay here again.
June 24, 2014
Rated 4.0 out of 5.0 by FlyingScotsmanCA Breakfast
Cold Food selection good
Hot not so good, turkey bacon,sausage and what seemed to be microwaved scrambled eggs from a bag.
Overall-great location,clean facility,comfy bed clean room,easy access (walking) to some nice eating establishments and Stateline
June 24, 2014
Rated 4.0 out of 5.0 by joespeziale Good location, generally clean and welcoming but...
... there was a very dirty towel in the bath tub, with lots of long hair that had not been washed away.
Apart from that, the room was nice and clean, as well as spacious enough for our family of 4. The pool area is rather small but big enough for our purpose (relax after a long journey).
June 22, 2014
Rated 3.0 out of 5.0 Too bad!
Not on the lake first off!
Breakfast room way too small , second!
Breakfast attendants need lots more training, way too slow to add hot items...
Gave up and went out for breakfast.
June 22, 2014
Rated 2.0 out of 5.0 by Ern49er Beds uncomfortable
I could not sleep in the beds, they were to hard.
I ended up trying to sleep in the chairs and that worked out better then the bed, but still could not sleep.
June 18, 2014
Rated 5.0 out of 5.0 by Wanda702 Comfortable bed, friendly staff, nice bathroom, poor breakfast
We have stayed a several Holiday Inn Express locations and always enjoy the comfort and cleanliness of the rooms, the friendliness and helpfulness of the staff, and the convenience of the free hot breakfast. While the South Lake Tahoe location has a different look than most we have stayed at, the beds were still extremely comfortable, the bathrooms were updated and stylish, and the room and grounds were very clean. The only disappointment was the breakfast. What food that was left was cold, and the dining areas was unattended and dirty. Other then that, we had a great experience.
June 12, 2014
Rated 3.0 out of 5.0 Hit and Miss
First, let me say that the staff at this Holiday Inn Express are extremely nice and attentive. Bernardo and Kim went out of their way to try and make things right with our assigned room. With that said, we did experience some problems.
When we checked in, the room smelled faintly of cigarette smoke. I wasn't happy about it, but it was bearable. I immediately contacted the front desk to let them know out of fear that they'd try to charge me for in room smoking upon checkout. The AC unit was not turned on, but upon turning it on, the smell of smoke really picked up. I contacted Kim at the front desk again and she, along with Bernardo, tried their best to accommodate us with another room. Unfortunately, there wasn't a room available that met our needs, so we stayed with our originally assigned room.
The room was fair, at best. There was a hole ripped in the curtains above the AC unit in the main room, and the chairs at the table were dingy and showing signs of serious wear. There were cracks in one of the bathroom sinks, and the AC unit in the main room had to be turned down to 64 degrees in order to bring the room down to a comfortable temperature (compared to the one in the bedroom which we set at 72, and were comfortable.) The sink in the main room also seemed to have trouble draining at times.
As far as cleanliness, housekeeping did an adequate job, though I was disappointed that one of the face towels they provided had a red stain on it - not something you really want to see on a hotel towel.
On the plus side, the location is really great - in walking distance to the Heavenly Gondola, Stateline, a grocery store and lots of restaurants. The staff, as I mentioned above, is also excellent, and the breakfast is better than most that I've experienced at Holdiay Inn Express.
June 9, 2014
Rated 5.0 out of 5.0 by JJR1 Clean and Quiet
The room was clean and quiet. Nice motel and the front desk staff was very friendly. When checking in she put a caller on hold to finish helping us.
June 9, 2014
Rated 3.0 out of 5.0 by Boquet Holiday Inn Express??????
This in no way represents Holiday Express Inn in a good way. The room was old
June 7, 2014
Rated 2.0 out of 5.0 by slindy Relaxing experience
This was our first trip to Lake Tahoe and we made a good decision to stay at your hotel.
June 6, 2014
Rated 4.0 out of 5.0 by Beab Nice Stay
We enjoy staying at the Holiday Inn Express in South Lake Tahoe. The staff is very accommodating and friendly. The rooms do need updating however for maximum cleanliness and appearance.
June 4, 2014
Rated 5.0 out of 5.0 by Steve2925 Great Room & Rates
Definitely one of the most comfortable and nicest rooms I have stayed in. Staff was very friendly and accommodating. I highly recommend staying here if you are in South Lake Tahoe!!!!
May 31, 2014
Rated 5.0 out of 5.0 Clean, convenient and friendly.
This is a great place to stay to be close to recreational activities and casino activities.
Would recommend asking for top floor as your friends upstairs can get a bit noisy.
Overall, a really good choice to stay in South Lake Tahoe!
May 21, 2014
Rated 5.0 out of 5.0 by TROW Lake Tahoe Holiday Inn Express
My husband and I stayed approximately 8 nights and we had a very good experience with all staff. All staff were friendly, courteous and greeted us whenever they saw us. They made us feel very welcome. I would definitely stay here again.
May 6, 2014
Rated 5.0 out of 5.0 Perfect getaway
The room was a suite and it was very comfortable and home-feeling. The service was great, I had some issues with the room roll-over bed that couldn't been fixed, but the solution they give us was, a bedroom next the one we had.That made us feel really appreciated as a customer.
The plus goes to the snow that fell in the time we were stayng in South Lake Taohe, that, as a fact, it was the first time, no to see snow but to see it fall.
We are willing to go back for xmas.
April 28, 2014
Rated 5.0 out of 5.0 by KMNT Great Family Getaway
Nice hotel, well kept and clean. Within walking distance of Casinos and good restaurants. Will be back!!
April 25, 2014
Rated 4.0 out of 5.0 by willydee Great location, walk anywhere!
Although the price was a little high for a non-suite, typical hotel room, the location can't be beat!
The breakfast area gets crowded really quick on weekends and holidays, so booking early is a must.
We really like the hot tub after a long day on the slopes, but as a long time Platinum Priority Member, I was disappointed that I was not offered any upgrades or recognized as such.
If I can find another rewards program hotel nearby with a hot tub, I would probably have to choose elsewhere next year.
April 23, 2014
Rated 5.0 out of 5.0 by richelle great family vacation spot.
Had most of the family with me on this latest vacation and needed three rooms including the suite. Staff very helpful and accommodating. Great location too.
April 2, 2014
Rated 5.0 out of 5.0 by Sunshine-52 King Suite with Fireplace
We have a family of four so it was nice to have a large suite to spread out after a day of skiing; the fireplace was nice to turn on to heat the rooms and give it a homey touch!
March 19, 2014
Rated 1.0 out of 5.0 by World Gypse Worse Hotel Reward Stay Ever
I am a member of multiple reward programs and have stayed at hundreds of hotels around the globe and never have I had such a ridiculous, frustrating, and unpleasant stay. It started with a free night stay based on IHG credit card versus a point stay. While the rewards programs claims to have no blackouts, some of the hotels are not obliged to allow reward stay, even when they have multiple rooms open and available (they can limit # of award rooms). I had gotten a free fri night and was hoping for a second free night as I had an additional reward for such in my account. The hotel had 4 rooms remaining open for Sat night when I checked in but were unwilling at that time to allow me to book on award, wanted only to sell it to me. I asked if there still happened to be open rooms come next day if they would reconsider, I was told to check back but doubtful. Unfortunately I fell ill that night and when I checked online the next morning found rooms available online, and the website allowed me to book that next Night using my reward. I was happy not to have to drive home ill so I went to desk and checked out and back in on new reservation which I had confirmation for from IHG web booking. Stayed in bed ill all day and come 8:30 pm I get a call from the front desk saying there was a mistake and I should not have been allowed the free night and that I was going to be billed. My response was that I had a confirmation in hand but if they were going to hassle me over it I would leave. About 30 mins later, another call came stating it had been worked out and they were ALLOWING me to stay. The whole thing kept me up half the night brewing but I was still to sick to leave. Next morning at checkout, clerk was insistent on varying my credit card details which sent up another red flag. She also indicated that I "had been told" that award # had been hit for Sat and implied that I was somehow gaming the system. I responded that when I saw the rooms available online Sat morning, I just assumed the hotel opened them up at that point as they WERE NOT BOOKED FULL ANYWAY! I then requested a checkout invoice showing a zero balance as I had lost all trust in this place and the couple beside me was having a similar problem (don't know if they were checking in or out but they were also booked on a free night that the desk was not acknowledging). The checkout clerk gave me a song and dance about not being able to give me a zero balance invoice at which I lost my patience and indicated I wasn't leaving without a zero invoice and advised her that I had never been treated so badly at a lodging establishment in all of my decades of traveling. She finally produced a zero balance invoice which I am hanging on to until my next credit card statement arrives... I am hoping the battle is truly over! There is nothing wrong with the rooms but this kind of guest treatment is utterly uncalled for
March 17, 2014
Rated 4.0 out of 5.0 by logicbox Enjoyable family stay
A good property and one of the better mid-tier hotel options in the area. Our room was comparatively huge and although we stayed only one evening it would have made a longer stay a "home away from home" experience.
The front-of-house staff were efficient and courteous and gave me a nice "platinum" welcome, although there was no in room treat provided on this stay (it's not obligatory, nor expected but it's the first stay this year where it wasn't provided, even in a non-IC property).
I'm not a fan of the Holiday Inn Express breakfast generally speaking and this one was no exception, which is to say it's the same in every Express hotel and I don't care for it (folks who like the complimentary breakfast options would be happy, of course).
Proximity to the Heavenly gondola is excellent and there are many very fine restaurants within a short drive.
Would definitely return and thanks HIE Tahoe for an enjoyable stay.
March 12, 2014
Rated 5.0 out of 5.0 by ClaraH Delightful Stay
This property is in an excellent location for skiing (less than 2 blocks from the Heavenly Gondola), dining, shopping and casinos. Parking is free (a huge convenience). The rooms are tastefully decorated, clean and comfortable. The staff is friendly, efficient and so eager to please. They were a joy to deal with. Breakfast is included (another great convenience). If you're there on a busy weekend, as we were, plan accordingly as the dining area can be mobbed by hungry guests. The staff works extremely hard to replenish all items and turn the tables over. This was our 5th year skiing in the Lake Tahoe area, but our first and definitely not our last stay at this hotel.
January 23, 2014
Rated 5.0 out of 5.0 by daikdaddy Family trip
There is a spider crawling on the ceiling except that, it is excellent stay.
January 9, 2014
Rated 5.0 out of 5.0 by dg015734 perfect location to stateline
Stayed for new years. Walkable to gondola, several ski/board rental shops (across the street), Mc P'd pub, food and liquor stores.
The staff is friendly and accommodating. We even sat in lobbylobby after hours by the fire with a bottle of wine to relax.
There are three separate two story buildings of roomsrooms on the property and all are accessible to lobby by a easy walk.
We looked at the indoor sauna and spa but didn't go in-wish we had though (no time).
Would recommend this property over others.
January 5, 2014