Rated 4.3 out of 5 by 109
Rated 5.0 out of 5.0 by BDZ00 Great experience
I found you through Yelp, which gave you a 4.5 star rating. We were looking for a smaller property that would be easy to get in and out of, clean, had wi-fi, and was reasonably priced since we were only passing through. Your property exceeded our expectations in every way. The rooms were clean, the beds were comfortable and the firm and soft (I like firm, my wife prefers soft) pillow options were appreciated.
We also appreciated and used the indoor Jacuzzi and sauna, both of which were clean and in great condition.
Our biggest surprise was the amazing complimentary breakfast. We were expecting a continental style and would have been happy with that option. Instead, we were pleasantly surprised to find eggs, sausage patties, biscuits & gravy, pancakes, multiple toast and bagel options, 4 cereal options plus granola and oatmeal, multiple yogurt options, 4 juice options and milk.
We all know that the staff can play a big part in how we rate your overall experience, the staff at this property were AWESOME!! Upon check-in I was greeted by Patricia who was friendly, smiling and could not have been any more pleasant. She was efficient at getting me checked in and explained the layout and amenities of the property, as well as making sure we knew about the complimentary breakfast.
I failed to get her name but the woman from housekeeping was also very friendly and greeted us with a smile and graciously provided the extra towels requested by my wife.
Lastly, Maria kept the breakfast items filled and was also very friendly and attentive...I see a pattern...lol. We were a bit late in getting down for breakfast and although we were finishing our meals, Maria asked if there was anything we would like to replenish or take to our room.
This property and its staff exceeded our expectations, we would absolutely return to this property.
September 30, 2013
Rated 5.0 out of 5.0 by RC24 Relax and enjoy
A perfect location in S Lake Tahoe to relax and take in the experience of the majestic area, A comfortable bed in a relaxing atmosphere. A staff that is friendly, courteous and wanting to meet your needs. The location, close to the lake makes walking to many of the area's sites and restaurants a pleasure.
September 27, 2013
Rated 5.0 out of 5.0 by EBMB Nice property & great location
The room was surprisingly very nice & updated. It was very clean and comfortable. I loved the location, it was walking distance from the Heavenly Village. Would definitely stay here again the next time we come up to Tahoe.
September 27, 2013
Rated 5.0 out of 5.0 by pamm7916 First Time to Tahoe
My husband and I stayed here our first time to Lake Tahoe. Staff was very welcoming. Room was clean and ready when we got there early afternoon. Great location, walking distance to casinos and shopping. Would definitely recommend this hotel for your stay in Lake Tahoe.
September 24, 2013
Rated 5.0 out of 5.0 by 74pilot Enjoyable
Our stay at this hotel was very enjoyable. We stayed in a new wing of the hotel and the room was big and nicely appointed. The staff is very friendly and they made us feel at home. The hotel is a short walk to the casinos and is next door to Carrows and Applebees. Next time I'm in South Lake Tahoe I will certainly consider Holiday Inn Express.
September 6, 2013
Rated 5.0 out of 5.0 by Porsche4 Porsche Group
We stayed here last year and felt the Holiday Inn was the perfect place to stay. The room is clean and comfortable. Room service was great. The breakfast is great and all you need to start the day. and the location could not be better. We'll certainly be back!
September 4, 2013
Rated 5.0 out of 5.0 by joebikes excellent place
This holiday inn express is the perfect location to stay. Everything is walking distance. Lots of great places to eat. My family and I stood there for five nights. Great place to go with kids. Highly recommend.
August 25, 2013
Rated 2.0 out of 5.0 by Sara250 Family wedding
We stayed here because we were part of a wedding party. The room was outdated, the tub/shower combo was chipped and rusted on the bottom. Room service was friendly but we had to keep asking for towels. There were 4 people in our room and we only ever got 3 towels we asked for more and got some. The next day they took them and only left 3 again even took the unused ones so that we were only left with 3 period. Also the breakfast was horrible. They were out of things every morning. No bananas, no bacon, no choc milk, you could eat yogurt and imitation pancakes but that's about the only consistent items. I would not stay here again with kids. Staff was nice and friendly but they have no control over the "rules made by mgmt".
August 23, 2013
Rated 3.0 out of 5.0 by jc28 Excellent location!
The room was clean, with a fresh smell, great bed, tv, carpet, fridge, everything. I had view to the other room, so no good view.
It is not good value for the price.
August 20, 2013
Rated 3.0 out of 5.0 by Flet50 Dark not updated rooms
Breakfast room really too small and clean rooms but really dark and with old fashioned design.
August 16, 2013
Rated 5.0 out of 5.0 by Wishie12 Pleasantly surprised! =)
I was pleasantly surprised by my experience at this holiday inn express!! The place was very clean (im a germaphobe so this was definitely a priority for me), and the room was more spacious than expected. My family and I were very happy with our stay!!!! :) Also, breakfast was pretty decent!
August 16, 2013
Rated 4.0 out of 5.0 by Gainer Great Service
Older hotel suitably updated.
Outside entrance and stairs to second floor.
August 13, 2013
Rated 5.0 out of 5.0 by Lizzy222 Very comfortable
I and a friend spent 3 nights at the Holiday Inn. The room and B/R are clean, large, and comfortable. The staff was very friendly and helpful. They have a great selection of food for breakfast, It is at a great location walking distance to everything. All in all a great time at a reasonable price.
August 7, 2013
Rated 3.0 out of 5.0 by AGrandmother Hotel itself was nice, but there were problems.
The room was comfortable enough. The spa wasn't working. Both nights we had to park in a different section of the hotel. At least one night someone parked in a disabled spot who didn't show a plaquerd. I understand that Carrow's doesn't belong to you but I wouldn't recommed them any more. They couldn't have been more rude or incompetant.
August 4, 2013
Rated 5.0 out of 5.0 by TravelGirl2013 Awesome Hotel!!
The first thing that I noticed was how immaculate the room was! I'm pretty picky when it comes to cleanliness and the room was thoroughly cleaned from top to bottom--it even smelled nice, which is very unusual for a hotel room. The staff was friendly and accomodating. They gave us the insider scoop about discounts in the area, fun things to do, and even recommended restaurants.
The location of the hotel is fantastic and is within walking distance of several beaches, casinos, horseback riding, restaurants, souvenir shops, shopping, and it's seconds from Heavenly Village ski resort. The breakfast wasn't bad either. The best part is, if you get bored with eating the free breakfast, there is an IHOP right down the street! The only drawback is that there isn't an exercise room; however, it's Lake Tahoe, so you can always run outdoors and enjoy the beautiful scenery.
This was the best hotel experience I have had in a very long time. I was very impressed with this hotel and I will DEFINITELY stay here again!
July 30, 2013
Rated 5.0 out of 5.0 Very Quite and Peaceful
As an IHG Memeber this was the most relaxing and quite place I have ever stayed. The staff was very helpful and kind. Even though I felt the price was a little high I would definitely stay here again. The linen was fresh and a very updated room. Bathroom was in excellent condition with great water pressure in the shower. That was a big plus. For the Continental Breakfast in the morning there was no room to sit in the lounge area. Wish that was a little bigger. I guess every wanted breakfast at the same time we did. The staff kept the breakfast area filled. Just wish you had fruit to offer the guest. But other than that a great and wonderful stay. Thanks
July 29, 2013
Rated 5.0 out of 5.0 by Karen19 Service
Roll away was in our room and ready for us when we arrived. The staff was very helpful in giving us directions and suggestions. Laundry facility had more than one washer and dryer, a real plus.
July 25, 2013
Rated 5.0 out of 5.0 by kyocom2 good
Good, Clean, and very friendly. Loved the lake Tahoe area lots to do
July 20, 2013
Rated 1.0 out of 5.0 avoid this location
far from being a good place , very poor quality , breakfast area is built for 10 people , but you will find your self with 180 people in that room trying to grab breakfast, this was not a good experience at all
July 17, 2013
Rated 5.0 out of 5.0 by Marty1614 Great stay!
Very happy with our stay in Tahoe. Very peaceful nights of rest. We will be going back! You won't go wrong staying here!
July 14, 2013
Rated 5.0 out of 5.0 by Richard and Nancy Best Value at Lake Tahoe
We sure enjoyed our stay at Holiday Inn Express during the 4th of July weekend. Quiet area, very comfortable and spacious room with a top quality bed mattress.
The ladies who provide breakfast do a wonderful job. Very helpful and friendly. If you like biscuits and gravy with maybe a sausage link or two in the biscuit, then this is your place!! Of course, all the breakfast selections were fine including the rather indulgent "cinnabuns". We split one to reduce our guilt level.
I would certainly recommend this facility for families or couples just getting away for a quiet weekend.
The spa and pool were well maintained and just the right temperature in the spa.
Anxious to return for another "get away" weekend.
July 8, 2013
Rated 5.0 out of 5.0 by JW49 Great location and quiet
Very quiet and comfortable room. Nice shady grounds. Easy morning run out the back side along Pine Street past Edgewood Golf Course Property two Khale Community Park and bike path to Nevada Beach. Despite all the traffic on busy Hwy 50 (Lake Tahoe Blvd) the motel rooms were nicely set back from the busy street providing privacy and quiet.
July 2, 2013
Rated 4.0 out of 5.0 by Mbmlds228 Comfortable bed and good location
I love the location and comfortable bed, good serving breakfast, friendly staff :-)
June 24, 2013
Rated 5.0 out of 5.0 by Redfordlady Excellent all around!
The room was fantastic, right down to the shampoos and lotion being from Bath and Body Works (my fave). It was so nice to have a 5-cup coffee pot, not just a little 1 cup. Breakfast was so yummy and many, many choices!! Very centrally located to shopping, restaurants and just minute from the waterfront entrance. Would definitely stay there again!
June 23, 2013
Rated 5.0 out of 5.0 by Jens61 Our stay at Lake Tahoe
One of the best nature places and hotels ever seen.
May 17, 2013
Rated 5.0 out of 5.0 by Tahoebrem4 Great Value
We stayed two nights. Nice newer hotel. Room felt clean and nice. Staff was friendly. Had to call an 800 # to get my wi-fi connected but it was easy. Wi-fi worked well in my room. Breakfast was great. I was surprised that there were so many choices. Would definitely stay here again. Walking distance to shops and restaurants. The only thing I didn't like was that the doors to the rooms were outside so you have to walk in the cold for breakfast because they have separate buildings for rooms and the office/lobby area. It was fine though. Felt it was a great value compared to the fancy hotels in this area. I paid less then half of what those hotels cost which allowed for us to do more activities. Plus no parking fees here unlike the other hotels!!!!
April 1, 2013
Rated 5.0 out of 5.0 by maggiez214 I will return on my next trip to South Lake Tahoe
Great place and great value! Rooms were very clean and I had a very positive experience. I stayed at some very average hotels in the area before and I regret not staying at this hotel sooner.
March 31, 2013
Rated 5.0 out of 5.0 by PAMo Great place to stay
We stayed here in mid-March for a weekend of skiing at the nearby ski areas.
The HI Express is nice, clean, and quiet - despite being only a couple of minutes walk from the restaurants, bars, and casinos. The room was equipped with a fridge, a microwave, and a coffee maker, so people staying for longer than a couple of days have the amenities to have food without having to eat out every night (also good if you have kids and you can give them a microwave snack).
The complimentary breakfast is good and a nice start to the day. If you're skiing and want to go to Heavenly, the gondola is just a couple of minutes walk away from the hotel. (The gondola station has lockers for rent, so you don't have to walk there in your ski boots - as I saw some people doing).
All in all, a nice place to stay and somewhere that I would definitely recommend.
March 22, 2013
Rated 5.0 out of 5.0 by dgebbs good value..great spa room
nice size spa/fireplace room to relax in after a night out..quiet area..great service..crowded breakfast area on the weekends...actually can say the room was better than our suite at harrahs...thanks
March 9, 2013
Rated 1.0 out of 5.0 by Mario74 Great service Horrible beds
I was truly disappointed in my stay at South Lake Tahoe. I have stayed at many Holiday Inn Expresses but this was the biggest disappointment. I realize this is a tourist resort area but why did I have to pay double for less? The day before,I was in another location with bigger rooms and 2 comfortable queen size beds and paid considerably less. Here, we had 2 double beds with mattresses that felt like waterbeds,they had so much motion!
With the hotel following the outdoorsy theme everything was open; you walked outside,into a cold elevator,onto a balcony to your room. This might be nice in the summer,but during the winter I find it inconvenient and cold!
Speaking of cold, who wants to leave a sauna/spa and walk out into the freezing air,onto the cold elevator to get to their room? So again,I paid more for less with a pool and sauna we couldn't use. If I'm In South Lake Tahoe again I will probably look for an enclosed hotel with amenities I can use.
In the previous hotel, we received a goodie bag in recognition of being a Priority Club Member,not here. Also ,there wasn't a computer available for clients to use in private,although Wi-Fi was everywhere!
As far as customer service,I must say the staff was very good. They did make you feel welcome. A service request was taken care of immediately The repair man also cleaned up after himself.
After a long drive across the state and through the mountains,I really needed a place to relax. It didn't happen here.
March 7, 2013