Rated 4.3 out of 5 by 304
Rated 2.0 out of 5.0 by James321606 Jacuzzi room
I stay at Holiday Inn 4 days a week every week. I wanted to get the jacuzzi room for Tahoe. I had a nice morning planned and had the jacuzzi tub all ready and we got in the tub and only one jet worked. Very disappointing considering that's what people get that room for. I told the front desk and Amy said okay what do you want me to do about it. I said well I wanted it to work and she said I should have told her sooner as if I could have planned to use it sooner with the anticipation that it might not work. She then went and told her manager and came back and said okay thanks for letting me know I'll have maintenance fix after you leave. One thing that it didn't work but with how much I stay here and to be treated like I was a nuisance was very rude. The room is very awesome you will just need to check it to make sure everything works
January 27, 2016
Rated 3.0 out of 5.0 by DeniseB21 Weekend Getaway
Our king room was average size with nice spacious bathroom. The bed was uncomfortable, mattresses may possibly need to be replaced! The spa and sauna were very nice but if your going to expect guests to go in and out of the cold in the winter, please invest in large bath towels that are actually large enough to wrap around an adult body! Staff was very friendly and helpful and continental breakfast was nice and location was great. I just feel for the price, they could invest in newer better quality mattresses, towels (Sauna &Spa), & coffee makers. Double queen rooms should have table with 4 chairs! People want a comfortable and relaxing night sleep as well as a visual feeling they're getting their money's worth! I have stayed in many Holiday Inn Express's that I would rate from 1 star to 5 star hotels. I would rate this a 3 star because of cost/ accommodations ratio. It wouldn't take much to improve it!
January 25, 2016
Rated 4.0 out of 5.0 by Graceland1 Room not as nice as expected.
The room we were give this time was old and musty. The furniture was old looking and very much worn. The heating until kept going off and on and we had to get up several times during the night to adjust it. The bathroom was old and musty smelling, not nice at all.
The front desk was great, but I was disappointed that I did not receive any points from the prior visit in November and there was nothing they said they could do about that.
The food is always good in the mornings, but think that cookies or fresh fruit should be offered thruout the day, that would be very nice and welcoming to go with the coffee.
January 25, 2016