Rated 4.3 out of 5 by 325
Rated 1.0 out of 5.0 by McLovin123 After years of great service: disappointment
Good points: The king size bed was awesome and spacious and so was the shower. I'm glad the breakfasts and round-the-clock coffee station are still in effect
Bad points: My wife and I traveled to this location for the lake during the day, and the hot tub and pool at night. After we arrived, I wasn't made aware that the hot tub and pool would be out of order until after I had our room keys in hand. No discount offer, or room upgrade was offered by the staff.
This was a lot like being handed the keys to a brand new car for the weekend, and then being told: "Oh I almost forgot...the driver's seat was ripped out and eaten by a REALLY hungry moose, so unfortunately you're gonna have to sit on a pink wooden Hello Kitty stool when you drive it this weekend......"
May 18, 2016
Rated 5.0 out of 5.0 by hawgpig WOW...just WOW
Where do I start. We came here to lake tahoe to get married. The Staff gave us an upgrade to a GREAT room. Everyone was SOooo nice. My wife loves french toast and this is one of the few IHG hotels that still has the french toast. The area was great. withing walking distance to the casinos and restaurants. This was our first visit to Tahoe but it will not be our last. the scenery is fabulous. the hotel is quiet and very peaceful. I cannot say enough about the staff. from the manager to the maids. Excellent people. The wedding was beautiful and the staff all congratulated us. We loved this place. Thanks for everything!!
May 13, 2016
Rated 1.0 out of 5.0 by whatevers Out dated weak presentation
Spent to much time on this already. Just go there yourself as a customer and see if its what you are being paid to promote. Take the franchise away or rename it.
April 21, 2016