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Rated 4.0 out of 5 by 245 reviewers.
Rated 5.0 out of 5.0 by Portland's best kept secret! The holiday in in South Portland is a perfect location for the greater Portland area. Great location off the main roads with excellent access to the Mall area and the coast and City of Portland. Safe and convenient parking and exceptional staff. We require a room for a person with a disability and we haven't been let down. This is our first choice when visiting the greater Portland area. December 15, 2014
Rated 5.0 out of 5.0 by Predictably comfortable. Predictable Holiday Inn Express, which is exactly what I am looking for! Always very clean and comfortable, friendly staff, and convenient. Usually located near major thoroughfares for easy access. Appreciate that. December 14, 2014
Rated 4.0 out of 5.0 by Nice place to stay Would stay here again, But a better breakfast selection would be nice. December 11, 2014
Rated 4.0 out of 5.0 by Hotel review The location of the hotel makes for a very easy commute to the surrounding Portland area. The service was good and the amenities clean. December 7, 2014
Rated 1.0 out of 5.0 by Worst Customer Service I have never had such a horrible experience at a hotel. Staff was not prepared to handle the numbers staying at the hotel, therefore some of the guests in our party did not have sheets or blankets for their beds. We finally did get some but not until we made another request on the second night. The staff at the front desk were extremely unfriendly and unprofessional. They did nothing to accommodate our requests and kept hiding behind the fact that the manager was unable to be reached by phone . There is a "Hospitality Promise" in each room that states, "Just let our Manager on duty or front desk staff know if any part of your stay isn't satisfactory. We promise to make it right or you won't pay for that part of your stay." There was no manager available to speak with and the front dest help was inept at resolving our problems, so I got the email of the manager and sent her a message. I did not receive a reply until after our check-out and no mention was made at how they would be addressing the poor customer service issue. I am in charge of making reservations for our group when we travel and I will never make arrangements for us to stay at this hotel again. December 4, 2014
Rated 5.0 out of 5.0 by Great place to stay inthe south portland area Very comfortable and great staff. We stay here whenever we are in the area..Rooms are so good December 2, 2014
Rated 3.0 out of 5.0 by Average stay. Upon arrival I was given no recognition as being a Platinum Elite member. I felt the check in was very impersonal. The room was comfortable and spacious. As with many rooms in many hotels, it was in need of a "good cleaning" as there was much dust accumulated in corners that had obviously been overlooked by the cleaning staff. The bedding was clean, the pillows too soft although some stated "firm" and clearly were not. The bathroom is located right next to the bed so if someone goes during the night, everyone is awakened. Poor planning on the part of the designer in my opinion. Breakfast was the usual Holiday Inn Express fare which is average at best., Overall the value of the room did not meet the expectations of the amount paid. December 2, 2014
Rated 5.0 out of 5.0 by Room was spacious it was great and very comfortable. It was close to all the shops. It was reasonable priced. I will definitely be back. December 2, 2014
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