Rated 3.0 out of 5.0 by Trumpeter Check in
Check in was below standard. The front desk person was un attentive, answering phones while assisting me. Not paying any attention, failed to recognize me as a Priority Club gold member, failed to offer the usual water/snack and did just handed me the room key while talking on the phone. Zero personal attention. Worst customer service experience so far. Not sure if I would choose this hotel again.
June 14, 2013
Rated 5.0 out of 5.0 by Jonathan99 The staff was great.
I can't thank the staff enough especially the young woman running the night desk. I checked out before 5am to go to the airport. It turned out that I couldn't fly out until noon. Since it was still before 6am at the time, I called the motel and asked the night clerk if I could get my room back for a few hours to get some rest. She said sure and had the key cards ready when I returned. I was able to get some much needed rest before heading back to the airport. Thanks again for the outstanding service.
June 14, 2013
Rated 4.0 out of 5.0 by Dan14 location, great service, comfort, breakfast, hotel clean.
excellent value, food is very good, hotel is quiet and in a very good location, the service is very good and the hotel is very clean. I travel extensively in 4 and 5 star hotels for business and pleasure all over the U.S. but when I go to Portland I like this hotel and the value is hard to beat.
June 9, 2013
Rated 4.0 out of 5.0 by medic5458 nice location
This hotel was in a great location near the maine mall and that area. It was relaxing. The pool was great on the hot days we were there.It was quiet and the breakfast was great. My only complaint was that i never found the bed that comfortable but in all honesty I haven't found any hotel bed that great the last few times i was away from home.
June 7, 2013
Rated 2.0 out of 5.0 by WeeklyBusinessTraveler This hotel is not well maintained
This location is not at par with several other HI Express hotels that I have visited. Bed sheets were worn out and pilled. Fitness center had broken equipment. Priority Club members (platinum) were not recognized at the check in.
June 4, 2013
Rated 5.0 out of 5.0 by lowwater A Great Place
I enjoy staying at all holiday inns . They are always very clean, have a great staff and are very helpful. I have not had a bad experience every.
May 29, 2013
Rated 3.0 out of 5.0 by FTW23 Fair to Average Experience
Odd room layout and the room rugs and wall paper could have been updated with the rest of the room.
May 28, 2013
Rated 4.0 out of 5.0 by Jomiwin Decent Place to Stay
Room was clean and check-in was prompt. Only problem we had was that it made no sense to put pet owners on the 5th floor.I would suggest that they be located on the first floor, not only to avoid additional cleaning of elevators, hallways, etc., but less chance of soiling rooms and hallways. Our pet is older and well trained, but there were some puppies there during our stay. Also, free breakfast was fantastic! They had just about everything available. Pricing was fair. Would recommend.
May 27, 2013