Rated 3.8 out of 5 by 104
Rated 5.0 out of 5.0 by Bigball3 Comfortable bed and great service.
Great place to stay. I'd like to stay again if possible in the future.
November 12, 2013
Rated 5.0 out of 5.0 by LaurenLucy Clean, spacious room and great service.
I stayed at the Holiday Inn Express South Portland for two nights. The hotel is situated on a hill with a good view of the mountains. The front desk staff were incredibly nice and helpful. They let me check in extremely early since a room was ready, and I had originally selected a standard room with two double beds online, but they let me have a king suite at the same price which was great since I was staying alone. The room was very clean and comfortable. I would definitely recommend this hotel if you want to stay somewhere near the airport. There is also a pool, though I didn't use it, which was not a feature at any other Holiday Inn Express hotels that I have stayed at in the past.
November 4, 2013
Rated 5.0 out of 5.0 by sheyron Bad Room Reservationist!
Making and confirming my reservation was a problem. I booked 2 rooms and they only had me down for one the day I called to confirm even though I had a confirmation number and a printout saying 2 rooms. Then when they rebooked the 2nd room they raised the rates of both rooms by $20 each. So I had to finally get a manager to resolve this issue. The rest of the staff was nice.
October 30, 2013
Rated 5.0 out of 5.0 by Roadqueen53 Convenient Location, nice suites
Very convenient location. Two room suite nicely done. Everything you need for a comfortable stay. Wish I had known in advance that they were doing some work on the place (right outside my window at 7AM.) Luckily I was already up & getting ready for work but it was quite noisy. Glad they finally upgraded their cable TV package. Would recommend.
October 26, 2013
Rated 5.0 out of 5.0 by IslandTransplant A welcome experience after a long day
After staying at a Holiday Inn Express in New York for three nights, we arrived in Portland late after a 11-hour drive hoping to find another green and white "H" - and we were glad we did. Room was huge, beds were comfortable, and breakfast was predictably excellent as it was in NYC. Wish we could have stayed another night. Everywhere I go, I'll always look for a Holiday Inn Express.
October 23, 2013
Rated 4.0 out of 5.0 by dmariesc51 Nice Location
We stay here a lot with our points as it is convenient for us. The facility is nice however was loud with the vacuuming in the lobby area when we arrived - very loud industrial vacuum right when you entered. But the staff was friendly and it was a clean hotel.
October 23, 2013
Rated 1.0 out of 5.0 by karen0574 Not happy
I was not happy with our stay. Went to check in one person working and 6 people in line. Beds were not comfortable, had a pull out sofa with no bedding for it. The bathroom had cracks in the ceiling that needed major repair. Will never stay here again.
October 23, 2013
Rated 4.0 out of 5.0 by Maine13 Soccer Guests
Our stay would have been more pleasant if the parents of the soccer team boys supervised their children. We were bothered several times by boys running down the halls and knocking on doors. The children also congregated near the ice machine ( also near our rooms) and pressed the ice machine button for "fun", while their parents sat downstairs and visited with each other. Don't know how the breakfast was since there was no room to sit because the soccer team had the whole lobby taken.
While Holiday Inn can't always control these things, I just think that the parents should be given notice that their children can not run wild during their stay as it makes other guests of the hotel uncomfortable.
October 19, 2013
Rated 3.0 out of 5.0 by Harry100 Hotel great, staff, not so much...
I travel quite a bit and I expect a certain level of service when I pay a premium for hotel rooms. While the property was up to snuff as always, the front desk help left some to be desired. It took me longer than normal to check in because the desk help was busy answering phone calls. The hotel was not explained to me. There was no book in the room telling me what time breakfast was, where to find the pool, hours etc. So I was left to guess. The room was great. The bed was comfortable. They needed more help at the desk and better training of the staff.
October 14, 2013
Rated 5.0 out of 5.0 by edhones41 Everything great...
One of the best HIE facilities we have stayed in. Starting with the staff when we checked in, the breakfast. and the rooms. All were great...
October 12, 2013
Rated 4.0 out of 5.0 by MikeV67 Good location but Fitness center needs work
Nice rooms, and good location but the Fitness center needs attention. The elliptical was as wobbly as anything I have been on. And no free weights.
October 7, 2013
Rated 5.0 out of 5.0 by Jacq20 Clean, convenient, caring staff.
Thanks for doing it all, a really nice weekend. The airport services are a real value.
October 7, 2013
Rated 4.0 out of 5.0 by ditop63 Nice facility
The staff and rooms were very good, the only complaint is that I wish they had a hot tub.
October 3, 2013
Rated 4.0 out of 5.0 by westwingchris Good value for the money
No issues with hotel at all. Easy to get in and out, not a big fan of the parking. Definitely check in before you unload the car. You will not be parking near the front door.
Biggest issue i have at this hotel is at breakfast. It's a large hotel, but the breakfast area is small and several times i stayed there i either took food to my room or sat on a couch because there just aren't enough tables for people to eat their breakfast.
October 1, 2013
Rated 2.0 out of 5.0 by zedcece Not value for money
This hotel does not deserve a 3 star rating. It is old, the common areas cramped, the rooms small and the bath room tiny. The location however is good; hidden drive off main strip but close to a mall and restaurants. The staff was friendly; my room turned out to reek of smoke and when I called, it was changed immediately. The entire hotel needs a renovation and until this is done, I'd say it is a solid 2 stars. For what I was charged, I won't recommend it. To add insult, I find this hotel did not give me any rewards points.
September 27, 2013
Rated 5.0 out of 5.0 by harrypotter007 A good time in POrtland Maine
We were very satisfied with our accommodation at the Holiday Inn Express in South Portland. The room was very comfortable and clean. The service to the room was excellent. The breakfast included in the price was more than adequate with good quality and variety. The location just off I95 was very convenient for exploring Portland and the surrounding attractions, such as Portland Head and the Maine beaches.
We would definitely go back to this Hotel the next time we visit Portland.
September 26, 2013
Rated 4.0 out of 5.0 by lindseyuvm great location, terrible bed
Lived the proximity to downtown but the bed was miserably uncomfortable.
September 26, 2013
Rated 4.0 out of 5.0 by Nicole2854 Good choice in South Portland
We stayed at this property for 9 nights Sept. 15-23. Our stay was very pleasant, and I would stay here again. A couple of things that were a slight nuisance: we had to keep getting our keycard rekeyed. I have never had that problem before, so I don't know what may have been causing it. The other thing was the TV reception. The picture and sound were breaking up frequently. The beds were comfortable, and the shower was good - these are two very important things for us. The room was well-appointed, and we made use of the refrigerator and microwave as well as the plates/cups/glasses/utensils. We were lucky to have Tina as our housekeeper most days, and she is terrific - a real keeper! The breakfast selection was good - first time I have seen pancakes included as a selection. There was enough variety that we were not tired of the selections during this longer than normal stay. The neighborhood is quiet and we felt very safe. It is also close to shopping and restaurants.
September 25, 2013
Rated 4.0 out of 5.0 by Will727 very comfortable, excellent location, clean rooms
The staff were very accommodating, rooms were clean and comfortable with coffee and refrigerator. The bed was good. The only negative was the lack of drawer space. Many good restaurants within a one mile radius.
September 24, 2013
Rated 1.0 out of 5.0 by LD15 Not Recommended
I can't in good conscience recommend this hotel. My troubles began at the front door which is not handicapped (or for those with luggage) accessible. The air throughout the hotel had the humid and musky odor associated with cheap motels. It lingered on my clothes for days. The noisy room heat/air conditioner ran all the time and had to be adjusted continuously throughout the night. The carpets were dirty and, to the best of my knowledge, were never vacuumed during the time I was there. My room was never made up before 5:00 p.m. The free breakfast was fair, tending toward poor. There is no restaurant. Several are available in a mall about ½ mail away, but don't plan on walking. You must cross two crowded highways with no crosswalks and no sidewalks. Being able to run fast is an absolute requirement. Even driving is dicey since the driveway to the hotel is on a blind cubed with very fast and heavy traffic. In sum, my experience with this hotel was one of the worst in recent memory.
September 21, 2013
Rated 5.0 out of 5.0 by Pat725 Very Nice!
Very nice...I would highly reccommend this hotel, it is slightly overpriced, but it seems the whole area was priced high, however it is very clean and was a very nice place to stay, the location was ideal.
September 19, 2013
Rated 3.0 out of 5.0 by SanAntony The sign for the hotel is very small on business park sign; terrible at night
We arrived about dark. We had a hard time finding the hotel. There are few street signs in South Portland and they are hard to read at night. The sign for the hotel is very small on the corner of a business park sign. It was terrible at night; we just saw a sign for a business park and kept driving around in a large circle a couple of times before finally stopping at a well marked hotel chain for directions. We were wishing we had booked there!
The room was lovely but we were tired after flying from Texas to Maine and then driving around in the dark looking for almost non-existent street signs or any hotel signs.
September 16, 2013
Rated 5.0 out of 5.0 by MrsArroyo Excellent Accommodations and Friendly Staff
We recently became IHG Reward members and this marked our second stay at a Holiday Inn. We were pleasantly surprised by the accommodations. Our King Suite was beautiful! The continental breakfast was delicious - hot pancakes included! My husband said it was the best continental breakfast he had ever had.
We requested a late check out after having arrived very late the night before following a wedding, and the staff was friendly and accommodating. No problems whatsoever. I would highly recommend this hotel.
September 15, 2013
Rated 5.0 out of 5.0 by ASJO Nice stay
We stayed here in July and selected this site to return to this month. It has everything we need and want.
September 12, 2013
Rated 2.0 out of 5.0 by Disappointed5503 Convenient location for shopping + free breakfast, but otherwise a fail
On arrival, our internet didn't work on the top floor. The person I called at front desk gave a number of conflicting reasons ie: "it may be because you're using Apple products"; and even suggesting that I may need to allow their IT people to "log in" to my computer to figure out the problem. Internet is crucial for my work (not to mention my teenager), so after persisting, he finally just admitted it doesn't work on the top floor. We changed rooms to the second floor, where it worked fine.
My assumption is that the new room was one they keep for "emergencies", because it was not only MUCH smaller, the ceiling was full of cobwebs and when we came back to the room after supper, we found an ant crawling on the door.
There was no bedding in the room for the pull out couch (we were 3 in a room), so we had to call to request some (then had to make the bed up ourselves). Pillows were lumpy, flat and stingy (4 tiny ones on the King bed + one brought for the pullout). The room was rather stuffy and the windows didn't open. Overall, between those things, I had a hard time sleeping until I decided to imagine we were camping :).
In general, the room layout was very bizarre. Although there was a "kitchenette" area with cutlery, etc., there was no sink other than the bathroom one. Although I usually find it convenient to have the sink outside the bathroom, they are usually still separated from the main room. This one was oddly located opposite the king bed, fully on display to other occupants. The bathroom itself was dark, with an explosive sounding fan. It was so tiny, you could barely get the door closed once you were in there. Once closed, the door was grimy and full of scratches, as if someone had tried to claw their way out.
Had Portland not been booked solid for the long weekend, we wouldn't have stayed the second night. I requested extra pillows from the chambermaid the next day, which did help.
On the plus side... the complimentary breakfast was a convenient surprise. Not fine dining by any means (everything is thawed and reheated in a microwave), but definitely enough variety to start your day. The location is also very convenient to the mall.
September 7, 2013
Rated 5.0 out of 5.0 by Jim334455 One of the better Holiday Inn Express hotels we have stayed in
The room was clean and comfortable, hotel was conveniently located and well kept. The staff was very friendly and helpful. The only change I would suggest is to have a better selection of fresh fruit on the breakfast bar.
September 3, 2013
Rated 5.0 out of 5.0 by carl101 Top hotel for visiting portalnd area
The hotel is easy to find by car of the interstate, The booking in was fast and friendly ..lifts were very quick and we were on the top floor. The lift also went down to the basement to the car park at rear to unload and load your car with ease. We didn't use the pool but it looked lovely and clean and was open till 11 on the night, Breakfast was busy but had the only automatic pancake making machine we have seen in USA so far in our extensive travels. Only minor complaint about the room was that the air con unit was Noisy and not very very controllable ....but we have seen this in a lot of hotels, so it is just a point really didn't spoil the stay. We were very happy with the room being a suite and it also had a usable fridge and microwave. The bed was large and comfortable and the room was spotless as well as the bathroom. We would recommend this hotel if you were visiting the area and also there was a massive shopping complex nearby by with many restaurants.
September 1, 2013
Rated 5.0 out of 5.0 by SouthernTravelers Great service & room
This was our first time to stay here. We were on our way to Bar Harbor. A great choice.
August 30, 2013
Rated 5.0 out of 5.0 by 88vette GREAT HOTEL, CLEAN, GOOD SERVICE
GREAT EXPERIENCE ALL AROUND, I TRAVEL A LOT FOR WORK AND THIS IS ONE OF THE BETTER ONES
August 25, 2013
Rated 2.0 out of 5.0 by vickysfo Could use a big cleaning!
Hallways & rooms were sticky, stains on carpets. Sticky finger prints all over TV & stand, night stand, etc. Didn't get wiped down the whole week were were there. Peeling paint in the bathroon, old towells. Save yourself and stay across the street at the Marriott!
August 23, 2013