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Rated 3.8 out of 5 by 155 reviewers.
Rated 5.0 out of 5.0 by Great location near airport This location is quiet and well located close to restaurants, and the airport. Well appointed and friendly courteous service. June 24, 2014
Rated 2.0 out of 5.0 by Couldn't believe it was the same place! We travel to South Portland area frequently and this has always been our place of choice to stay. Boy what a surprise this time. Had to change room immediately after arriving due to lack of cleanliness. Next room smelled better but had HUGE cobwebs among other nasties including refrigerator that smelled so bad we didn't use it. Will be looking for another pet friendly. June 14, 2014
Rated 5.0 out of 5.0 by Staff at front desk very friendly and helpful The staff go out of there way to be genuine , friendly and helpful. Great stay. June 8, 2014
Rated 4.0 out of 5.0 by Very pleased with my stay My wife and I were very pleased with our stay. The room was large and comfortable, with a separate sitting area and small kitchen. The area was wooded and pretty quiet. The breakfast area was also large and comfortable, with a good selection of food. June 8, 2014
Rated 5.0 out of 5.0 by Breakfast Very well stocked Lots of coffee and cups 2 types of meat Light on muffins missing bananas Lots of table Clean tables bigger coffee cups Lighting very good Temperature of food just right Temperature of room good No trash piles Low noise levels plenty of trash barrels June 7, 2014
Rated 2.0 out of 5.0 by Friendly staff and Good location This hotel is outdated, however, they are working on updating it currently. Maybe it will be nicer in the near future. The staff is very accommodating. Pool is heated and very nice. No hot tub. They offer bigger than the average cup for coffee in the morning. Located near many stores and restaurants and easily accessible from the highway. Great location. June 5, 2014
Rated 2.0 out of 5.0 by Stay Little below average in comparison to other Holiday Inn Express I have stayed in. Overall a comfortable stay. Do not know if it was worth the price paid. June 4, 2014
Rated 5.0 out of 5.0 by Great staff and close to the airport I stayed here recently and found it to be very accommodating. Nice atmosphere here and a friendly staff. I am a platinum member and was upgraded to a nice, comfortable and quiet room on the end on first floor. The 24 hr. shuttle is the best feature for someone leaving for the airport early in the morning. Breakfast hrs. could be earlier, but that is the case with most Holiday inn properties. Overall a very pleasant stay. June 3, 2014
Rated 2.0 out of 5.0 by updating holel and we got an old room Room smelled stale of old smoke and the part of the drapes were missing creating a privacy issue and letting the bright early sun in far to early. June 2, 2014
Rated 5.0 out of 5.0 by Large Rooms More of a suite than your typical 'motel room' with refrigerator and microwave. Also some dinner ware should you need it. June 2, 2014
Rated 5.0 out of 5.0 by Friendly and efficient breakfast person. We loved the location of the Holiday Inn express as we mainly went for shopping. June 1, 2014
Rated 5.0 out of 5.0 by Great service and location Will surely make this inn my go to place when in Portland, Maine. Couldn't be more convenient May 27, 2014
Rated 4.0 out of 5.0 by Nice hotel. The room was nice, the shuttle was nice to have to bring to Sea Dog brewery, the internet service was not that great in our room could not connect had to use business center. May 23, 2014
Rated 5.0 out of 5.0 by Loved it!!! We were in South Portland for three nights. Our room was really comfortable and the staff was really helpful. Our room was always cleaned before noon. It was always nice to come back to a clean room. Breakfast was awesome. We always stay at Holiday Inn Express when we travel. May 14, 2014
Rated 3.0 out of 5.0 by Worst Mattress I have ever slept on! Nice hotel but I have never slept on a worse Mattress. My neck and back are still sore days after sleeping there. May 5, 2014
Rated 5.0 out of 5.0 by Great room and great value Had a great time here. Staff was very pleasant and the room and amenities were above all expectations.Will definitely be back May 1, 2014
Rated 4.0 out of 5.0 by Good place to stay. Great place to stay.Only expect it to be busy on weekends. April 30, 2014
Rated 4.0 out of 5.0 by Here for a Night There was a little confusion over the hotel shuttle in the morning, but it worked out in the end. I was not greeted as a Rewards member. The room was spacious, quiet and very comfortable. April 25, 2014
Rated 4.0 out of 5.0 by Good Value The hotel is clean and comfortable. It is definitely above average for this level of hotel. Seems to have been remodeled recently and was very comfortable. April 16, 2014
Rated 5.0 out of 5.0 by Convienent to shopping, highway and restaurants We stayed here several times and it's always the same. It's nice to know what to expect. Clean and comfortable. Staff was very friendly and helpful. April 7, 2014
Rated 5.0 out of 5.0 Shopping Mecca My wife and I stayed at this hotel recently, after we attended a concert at the Cumberland County Civic Center in Portland, Maine. The hotel is located only about 5-10 minutes from downtown Portland, which made it very convenient. I didn't know this until we checked, but every room at this hotel is a suite! Everything about our stay was pleasing, from the friendly staff to the comfortable large room to the updated gym. To close I wanted to mention how surprised we were to see the vast shopping options that were located almost within a short distance to the hotel. It seemed as if every retail store imaginable is represented in this small area, including a really nice mall. Thanks for a great stay! We will be back! April 2, 2014
Rated 5.0 out of 5.0 by Excellent hotel in South Portland, Maine I appreciated for all staffs ; receptionist , shuttle driver, house keeping etc. Could you have shuttle van to Maine Mall as well? March 30, 2014
Rated 2.0 out of 5.0 by Some Room for Improvement We have been staying here whenever we come into town to visit my mother. The location and price are competitive and the help is friendly, a little young, inexperienced and maybe overworked. We checked in late at night and there was no TV in the room. We feared that maybe the last occupants stole it and the motel did not know it. The young lady at the desk was nice and changed the room, but did not offer to come up to the floor and present the new keys herself. I had to go down and fetch them. I think it was because there was no one around to watch the desk. And there was no soap in the new room, but this time a TV. Halleluja. The next day, the exercise room was closed when it was supposed to be open and we had to ask someone to come down and open it. The next day, there were no towels or cups for the water in the weight room. Again, cheerfully corrected, but great hospitality requires better preparation. I'm not being picky, people! Holiday Inn is not cheap and they boast to be the best. And upper management should consider some simple changes in the common areas. First, have an automatic door at the entrance - at least not a door that requires you to PULL for heaven's sake! People got luggage! Yes, the storm door is automatic, but I was too busy cursing over setting my bags down and pulling those heavy doors to appreciate it. And why in the world is there no microwave in the dining area????!!!!!!!! Whaddya mean I gotta go back to my room to heat my cold coffee? Business area is mediocre. Just one computer in an open area. The printer is tricky and you will probably have to ask for the help to get your boarding pass printed. The plusses remain big: A huge dining area with good continental-style choices. TVs in the exercise room that get all the stations. Spacious rooms with nice kitchenettes. Reliable internet that will not crash or ask you for authentication every half house. But management needs to tighten some things up. March 24, 2014
Rated 4.0 out of 5.0 by Reception When checking in was not greeted as a Platinum member and did not receive a member welcome package.... Was checked in for three nights, but after first night, door keys would not work....Had to have them reprogramed. March 20, 2014
Rated 5.0 out of 5.0 by Like this Hotel Good value, friendly staff and close to shopping and restaurant. 10 minutes from downtown. March 19, 2014
Rated 3.0 out of 5.0 by Musty Smell The room had a very musty smell which was very noticeable each time you entered the room. March 13, 2014
Rated 5.0 out of 5.0 by Quiet and comfortable.... I find myself in greater Portland on business about 4X each year. This property does a fine job in all respects - and remains consistent as a hospitality provider. March 9, 2014
Rated 1.0 out of 5.0 No control of the ice hockey teams that were on our floor. This will be our first and last stay at the Holiday Inn. We stayed at the hotel for two nights with our two granddaughters. Both nights the hockey team players were loud and running up and down the halls. The second night I called the desk at 10:30 to ask that they come and quiet them down. They did come and do this. My question is why would you put us on a floor with these teams? This was very upsetting for us and our grandchildren. The price we paid was not worth it for what we had to put up with. This is not what we expected to have for a weekend getaway. I did send a letter to the manager of the hotel we stayed at with the events of our weekend stay there. March 7, 2014
Rated 3.0 out of 5.0 by Friendly staff and good continental breakfast Beds and pillows were not comfortable. Pool was out of order. Bathroom was cold. King suite room was configured oddly. Staff was friendly. Enjoyable continental breakfast. Clean hotel. March 2, 2014
Rated 4.0 out of 5.0 HI portland This is our second time staying here. The rooms are super big so there's lots of room to spread out. The only thing I would improve are the beds. They're rock hard. I'd stay there more often if the pricing wouldn't fluctuate to so high at the dates of my visit. February 28, 2014
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