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Rated 3.9 out of 5 by 186 reviewers.
Rated 4.0 out of 5.0 by The room was very spacious and I enjoyed having the kitchenette countertop and ceramic plates and cups etc The only vacancy was a suite equipped for handicap guests so it was a bit too roomy for two people overnight but the view and balcony was very nice. August 16, 2014
Rated 4.0 out of 5.0 by Great beds and linens We really like the Holiday Inn Express.. The beds and linens were as good as higher priced chains. Liked the pillows very much and the size of the room was generous, with a sitting room. August 14, 2014
Rated 4.0 out of 5.0 by Good place in portland close to the mall I was very pleased by the staff, very kind and considerate. I hope that I get a chance to go here again. The location is close to the Mall and to very good eating locations. Clean and nice. August 14, 2014
Rated 3.0 out of 5.0 by Disappointing We checked into 2 rooms last Wednesday evening, rooms 219 & 220. These rooms were apparently preventative maintenanced earlier in the day. You could smell cleaning solution as soon as you walked into the rooms. The sofas were still damp. My mother in law sat on the sofa in her room and it soaked through her cloths. I pulled back the bed sheets in my room only to find hair in the beds. I spoke to a front desk clerk who could only apologize. I was told we should have never been checked into those rooms. It wasn't until the next morning when I spoke to the hotel manager, did I get any satisfaction. Also, carpet in room 220 was stained in front of sink. Hot foods on breakfast buffet left a lot to be desired. Eggs, sausage and biscuits tasted lousy. August 12, 2014
Rated 5.0 out of 5.0 by Enjoyable Stay Our scent-free room was prepared as we expected. The staff were very friendly August 8, 2014
Rated 4.0 out of 5.0 by overall very good bathrooms small and not well lit but that was not a big issue excellent stay thank you August 6, 2014
Rated 3.0 out of 5.0 by Nice Room the room was nice, but the hot water took awhile to come on, also the tv channels were tiling...but it was ok for the night. August 5, 2014
Rated 3.0 out of 5.0 by Not what I expected I was happy with our room until we pulled back the bed to go to sleep and found hair in several places on the sheets. I walked over to the couch area (we had a suite) to help my daughter get ready for bed and found that the whole area smelled like vomit. I alerted the front desk staff to the problems. They have us sheets to change the bed and then moved us to another room for the next night of our stay. I don't think we'll be staying at this property again. August 4, 2014
Rated 5.0 out of 5.0 by S. Portland Nice large room was able to accommodate our family of 5. August 4, 2014
Rated 5.0 out of 5.0 by Great Hotel Experience Very comfortable and the staff was Excellent...Hotel was very clean..Dining area was good with excellent breakfast. Will be visiting this Holiday Day Inn express again..We have stayed here MANY times August 3, 2014
Rated 3.0 out of 5.0 by Above Average cost, Below Avg Experience I stay almost exclusively at Holiday Inn & Suites. My room, 625 had plastered over holes in the wall, the toilet had problems flushing and the AC was very loud. It was 35% higher than most I stay at, I guess because of the location. I will stay downtown next time and would not recommend this property. August 2, 2014
Rated 5.0 out of 5.0 by Servicio amable Personal muy atento a nuestras solicitudes, siempre listos para colaborar. Habitación bastante cómoda, variedad de opciones para el desayuno. Pasamos tres días con mi familia con el fin de conocer Portland, la ubicación del hotel es excelente como punto base para conocer los alrededores. Un sitio muy tranquilo y acogedor. July 30, 2014
Rated 5.0 out of 5.0 by Good choice when visiting Portland area One exit from the downtown Portland area, and convenient to Maine Mall and any kind of shopping/restaurants you would want. Staff was friendly and efficient; accommodations were quite satisfactory. July 28, 2014
Rated 5.0 out of 5.0 by Pleasant accommodations Located south of the downtown, the location was quiet with a short drive into the downtown. Room was comfortable with a nice layout. Staff, allow somewhat reserved, was responsive to our requests. July 27, 2014
Rated 1.0 out of 5.0 by Worst Holiday Inn Experience I am a frequent traveler and priority club member. This was absolutely the worst experience I have ever had at a Holiday Inn. The staff was rude, couch cushions were ripped and the sleep sofa was extremely uncomfortable! July 27, 2014
Rated 1.0 out of 5.0 by terrible not a pleasant experience. sink in bedroom, uncomfortable beds, very very very loud air conditioning. DId not have the kind of room i booked. July 26, 2014
Rated 5.0 out of 5.0 by Nice hotel and good location This was a nice hotel that was close to downtown Portland. The King Suite we stayed in was large and clean. The hotel is in a good area with shopping July 25, 2014
Rated 5.0 out of 5.0 by Nice Service Nice quick one night stay on our way to Maine. Kids enjoyed the indoor pool after a long day of driving. Good breakfast to get us started in the morning! July 19, 2014
Rated 5.0 out of 5.0 by confortable bed and good service I think the room rate was too expensive. The staff was friendly and nice. Bed was very comfortable. Breakfast was ok. July 19, 2014
Rated 5.0 out of 5.0 by Very Comfortable and relaxing, great service. Very nice place to stay the service is wonderful. It is very clean and well kept. I like having the breakfast as a hot meal if that is what you like as I am on a special diet and it is easy for me to have the food I need with out going out to get it. The grounds are kept up beautiful and it is very nice to walk around. Thank You July 18, 2014
Rated 5.0 out of 5.0 by Very nice stay but odd room configuration Had a nice 1-night stay here. Even though hotel was totally booked, check-in went fine, hallways were quiet and breakfast was well-stocked. Room was spacious, but having sink outside bathroom was a bit odd. Not great for us because water made a lot of noise if someone else was asleep, but I guess if someone else was using the toilet/shower, having the sink outside could be considered a plus. Overall, good stay with very attentive staff. July 16, 2014
Rated 3.0 out of 5.0 by Great Customer Service Attentive staff, we encountered a room problem, leaky ceiling, and we were relocated. July 15, 2014
Rated 2.0 out of 5.0 by Cleaniness The room was not cleaned for the second night of stay July 14, 2014
Rated 4.0 out of 5.0 A very quick trip Location very good. Well kept building and grounds. Staff very efficient and helpful. Common areas well maintained. July 7, 2014
Rated 5.0 out of 5.0 by room comfort the room gave us everything we could want or need. July 6, 2014
Rated 5.0 out of 5.0 by Great neighborhood Excellent stay- only negative comment is that the front desk needs additional staff available at busy check-in times. Had only 1 and he did a quick and efficient job- but could have used some assistance to speed up the process. Travel to Maine at least monthly and will definitely consider this Holiday INn for future visits. July 4, 2014
Rated 3.0 out of 5.0 by Disappointed We had stayed here three years prior to this visit and couldn't believe how much the room deteriorated. The furniture was old and some pieces had broken parts. The rug had several spots on it, one seemed like gum stuck to it and another was a food item left on the carpet. Facility needs upgrading. We did not find the staff very cordial after registering. Expected much more based on this hotel chain's reputation and the cost incurred for this room. July 3, 2014
Rated 5.0 out of 5.0 by great stay in So. Portland wanted to visit the city of Portland, but could not find (or afford what was available) so I booked out of the city. i was very GLAD I did. It was quite and nice to get out of the city proper. It allowed us to see more of the area and shop and visit other businesses in town. It took only 10 minutes to get into Portland from the hotel, very easy drive. Loved it! July 2, 2014
Rated 3.0 out of 5.0 by Unfriendly Staff Staff was unfriendly at Checkin. They messed up my room assignment, then I had to argue to get them to fix. And there was not even an appology June 29, 2014
Rated 2.0 out of 5.0 by Understaffed Inn Nice grounds outside but regretfully room was not super clean, specifically rug and bathroom. TV would shut off and turn on--cable connection inadequate. Staff was friendly and responsive, but not enough employees on duty to serve full occupancy of Inn. June 25, 2014
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