Rated 4.2 out of 5 by 300
Rated 5.0 out of 5.0 by Biffy Great room and location
I received a Priority club member room upgrade.
The room was awesome.
Great hotel and value, I would definitely recommend it and stay again when in Portland.
July 7, 2013
Rated 4.0 out of 5.0 by Tibo79 Good hotel, Nice Stay
Nice hotel, well located close to downtown portland and Old port. Room was nice and clean. As a member of IHG Rewards I was nicely greeted with some food, water and literature about the city...
July 7, 2013
Rated 4.0 out of 5.0 by Jontarbox Nice Hotel in a great location..great Service
First of all every single Staff Member that I dealt with ,whether it was the front desk,Housekeeping ,the Concierge, or the restaurant/lounge were phenomenal ..super friendly/helpful all went above and beyond .A friend of mine (who lives locally) was having a birthday party ...the staff offered to drive us to and from the party instead of us taking a cab. I was only there for a few days but there were at least three instances where the staff just excelled. Now about the Hotel ...nice hotel ..good area ..within walking distance of downtown Portland and its many shops. The only flaw that I dealt with and the only reason why I didn't give it ..Excellents across the board was the parking garage. It is seriously the worst parking garage I have ever seen.. parking is incredibly tight ..they have many columns which I get are holding up the structure...I drive a small car and it was a challenge getting into a spot...worrying whether I was going to hit the car that was on one side or take my mirror out on the other side. You also have to hope that the person you park next to is a considerate driver because you cannot fully open your door or you will "ding" the other cars door ...thankfully I was lucky ...but it was something I was worried about during my stay...so to sum up ...Nice hotel,great staff, lousy parking garage...
July 5, 2013
Rated 5.0 out of 5.0 by warf Great overall facility
All aspects of my stay were excellent. That includes Check in, Check out, food, staff and overall attentiveness of staff.
July 3, 2013
Rated 4.0 out of 5.0 by Robert111 Nice Stay
You can park here without extra charge, though I must say the garage is terribly designed...don't bring your truck. People were friendly, I would recommend staying here.
July 1, 2013
Rated 4.0 out of 5.0 by Bird61094 Great staff
The location and staff were excellent! I was made to feel very welcomed. The only thing I can complain about was the bed. It was very lumpy, and maybe passed its time to be comfortable. I would have expected a more comfortable bed for the price I paid.
July 1, 2013
Rated 5.0 out of 5.0 by mercynurse62 Already planning a return trip!
My room was like home away from home. Besides the bed, and bathroom, I had a table with chairs and sitting area. I loved the easy chair and ottoman. I spend time reading and prefer not to do it in bed, with the seating area, I was comfy and had plenty of light.
Didn't have any need for the microwave but did use the coffee pot and frig. Coffee was surprisingly good, thanks for that!
As I expected of HI the linens were of top quality. Bed was wonderful and I slept very well.
Had both dinner and breakfast in the attached dining room. Lobster bisque is to DIE for! Breakfast was very good and reasonably priced.
Aside from all that, there's more. Your location is wonderful. I was able to walk down to the dock/piers. Good food, shopping and beautiful archeticuture. Also close (walking distance) to the arts district. Couldn't ask for anything more.
Desk staff was very helpful. I arrived a little early but was allowed to check in. Friends were dropping me off and were able to park in the garage without problems. They came up to my room and were so impressed they are planning a weekend trip to stay with you! My shuttle to the airport was pre-scheduled and driver was on time and dropped me @ my gate.
June 18, 2013
Rated 4.0 out of 5.0 by CathyH Location is close to everything downtown
Rooms were clean and the hotel overall good. It is within walking distance of Commercial St, which is the "happening part of town", although not right there.
Garage for guests is small, though, and was filled each night we were there, but for one of the two days offered free parking in a nearby lot. (other day was an "event" day)
I would recommend the hotel again, as I enjoy staying in Holiday Inn properties.
June 15, 2013
Rated 5.0 out of 5.0 by Travelady Great place. Better than we expected.
This is a great place. Like many vintage hotels the rooms are large. But the hotel is undergoing renovation, so you also have the updated amenities, such as the refrigerator and microwave provided. Combine that with a great view of the bay, the location near all Portland's musuems and the waterfront, and the new room furnishings, and we could not have been happier. The only negative thing about the room was the air conditioner was noisy when the compressor kicked in. We were surprised that the food in the dining room was so good. Lots of time hotel dining rooms leave a bit to be desired. This one did not. But more than the nice room and great food, we appreciated the wonderful service from the staff. Joe the waiter, the two bartenders, and the lovely ladies and young man at the front desk, made us feel we were their personal guests. We will be back.
June 13, 2013
Rated 5.0 out of 5.0 by Belly2000 Real Gem
Great location, easy to find , great helpful staff with great suggestions close to all of the great resturaunts in Portland!!
June 12, 2013
Rated 5.0 out of 5.0 by RubyB Best stay at any hotel.
Clean and Quiet. Pleasant Staff.
June 9, 2013
Rated 5.0 out of 5.0 by Cara18 Wonderful stay
We stayed 2 days at the Portland-By the Bay Holiday Inn. Beautiful hotel, friendly staff. Quick check in. Clean rooms. The least pricey of the 4 hotels closest to the wharf. The food was average, but the location was close enough to all the great restaurants throughout Portland. Parking was easily available either in the parking garage or next door. I would stay again if I'm ever in Portland.
May 27, 2013
Rated 5.0 out of 5.0 by familyaffair comfortable and convenient
Our stay here was with family for a special occasion. Every courtesy including early check in, late check out and shuttle bus service was afforded us. Staff always kind and helpful. Walking distance to downtown Portland.
May 25, 2013
Rated 3.0 out of 5.0 by jataka Staff and facilities average
Bed was very uncomfortable, mattress was so soft I thought I was going to get seasick!! Every time i moved it kept moving me around. Was it a water bed? Service in restaurant was rushed as closing time approached; never offered dessert. Called enroute for pickup 1/2 hour before arrival by train and was told to call back upon arrival; then waited over 1/2 hour after arrival for pickup. Think the inn is over-hyped in the AAA guidebook. I was disappointed.
May 20, 2013
Rated 5.0 out of 5.0 by RBGJr Great Hotel
Asked for the top floor, harbor side. No problem
What more is there to say
May 17, 2013
Rated 5.0 out of 5.0 by TommyG56 Great hotel ,close to everythig
Stayed two nights for my daughters graduation from St. Joe's in Standish Me. Hotel is in a great spot in Portland, with a beautiful view of the bay and city. You can walk to everythig, restaurants, shopping, etc. The hotels free shuttle is an awesome bonus for inclement weather, or if your planning on having some drinks with dinner. The staff is top rate, informitive, cheerful, and willing to help with any problems. We misplaced an expensive camera while at a resturant. We called the hotel to check if we left it in our room. The front desk had housekeeping check our room. The camera was located in our room, much to our relief. I would recommend the hotel to all. When we visit Portland again, we will stay at the Holiday Inn for sure.
May 16, 2013
Rated 2.0 out of 5.0 by Lfweens Needs better customer service
Unfortunately our most recent stay at Holiday Inn By the Bay was not a good one. The front desk staff was very unaccommodating and just rude. We were in town to celebrate our anniversary, we had two nights booked at a great rate and our third night was to be with priority club points. We ended up leaving after the second night; it wasn’t worth the "free" night to stay there any longer. We were unable to get into our room the first day till 4:30pm. I understand the guarantee is 4:00. I am a former Holiday Inn employee, I have worked in both housekeeping and at the front desk, I totally understand. But what I didn’t like is how unhelpful the desk was, they just didn’t seem to care, they didn’t offer to take our bags or make us feel like we mattered at all. I felt like I had to cheer them up and almost apologize for bothering them. Each time they would say, check in an hour. It turns out our room had been clean most of the day, but in the computer it was showing dirty. An honest mistake that would have been discovered if a member of the desk staff had bothered to call housekeeping one of the first 4 times we came back to check on our room status between 11 and 4.
The housekeeping staff was friendly in the hallway, and the room was nice and clean when we checked in, but they failed to get to our room Saturday by 2pm or Sunday by 12:30 so that's when we decided to pack it up and go elsewhere. Once again the girl at the desk was very rude when I went to ask her about changing to a check out.
The bartender was great, very friendly. The van service that they offer is excellent and the driver was very helpful. Unfortunately, those two employees don't work at the front desk.
May 14, 2013
Rated 4.0 out of 5.0 by Travelin4Fun Wonderful stay
My husband and I selected the Holiday Inn because it was conveniently located to the location of where we were picking up a tour bus and it was reasonably priced. The room was clean, the food at the in-hotel restaurant was fabulous, and every staff person we encountered was friendly and helpful. The bed was a little hard on me, but I slept better than I do at most hotels.
We were very happy with our stay and will DEFINITELY stay at this hotel again when we visit Portland.
Oh, the only "downfall" was that there is no hot tub with the indoor pool. That would have been lovely, but the pool was fine.
May 12, 2013
Rated 3.0 out of 5.0 by Portland123 Good for a nights rest
I came to Portland to celebrate a friend's birthday and it served its purpose for that one night. This hotel has a shuttle that will take you to and from the bars and it's complimentary. That was possibly the best feature about this place. The room was clean and everything was functioning. The bed was clean and comfortable to sleep in. The pool is extremely warm though, they hold the temperature at 82 degrees which is ridiculous in my opinion. The entire room is like a sauna. Overall, my experience wasn't bad just average.
May 10, 2013
Rated 2.0 out of 5.0 by rollyone1958 Noise Level
I have stayed at this property on several occasions this time I was in a room on the second level near the roof side where the mechanical room must be. All night we heard large fans running all night sounded like a jet engine outside our room window. The room was clean and comfortable but the noise level was unbearable we did not sleep at all that night.
May 6, 2013
Rated 4.0 out of 5.0 by MikeyBigSlim Great Location, Great Staff, Sub Par Facilities
Awesome location, walking distance to great bars and restaurants. Free parking for customers. Staff was polite and helped with everything. The hallway on the top floor had an odd odor. Smelled like a kennel. Room had no odor, old bed, average bathroom. Everything in the room was clean and dated. With a view of the bay and great staff, definitely recommend.
May 6, 2013
Rated 4.0 out of 5.0 by Tricca Tattoo Trish
It was a great experience until the 4th night when they asked if they could move my room because they would be drilling in the morning, so I agreed, and that night was terrible, with neighbors who kept slamming doors all night long. I would have sooner woke up to the drilling, at least I would have gotten sleep in the night sleep. But before that happened, my experience was 5 Star. The staff was all friendly, nice, the bell hops/shuttle drivers were excellent! The food was very, very good right there in the Hotel dining room. Should I be fortunate enough to make another trip to Maine, I would definitly stay there again. It's also a perfect location. Only thing it lacks is a place to sit outside when the weather is nice. It could even be on a roof top! Just a thought!
Thanks for the great stay!! Trish
May 5, 2013
Rated 5.0 out of 5.0 by volta464 Most Helpful Staff Award
For an institutional hotel--Holiday Inn--this one is distinguished by its extremely friendly and helpful staff. We had many, many questions about where to eat, which way to walk, where to find the best coffee in Portland, etc., and the front desk staffers were very helpful and friendly, way beyond what you normally get in a hotel. The desk was always staffed with at least 2 people, and they were willing to engage in conversation as if they had all the time in the world, which was not the case since the lobby was bustling. The room was comfortable and clean, the price pretty good--I'd stay there again.
April 26, 2013
Rated 5.0 out of 5.0 by HeidiS Sparkling Clean
Easy to find Hotel, but out of the way...Close to the Old Port and the Civic Center. Super clean hotel, modern and comfortable. Enjoyed my room with the view of the Bay at all different times of the day! Comfortable bed, pleasant hotel staff. 'Goody bag' from the Hotel for using my Priority Club Rewards card was a nice little treat! Thank you for making my stay for a two-day conference a memorable one! I look forward to staying there again!
April 22, 2013
Rated 2.0 out of 5.0 by WhiteWine67 Time for an overhaul!
We have stayed here many times because it offers afordable acess to our nearby family. This will our our last stay unless significant improvements are made. It is dated, drab, smells of smoke and seems to attract some questinable types in its common areas and outside. We had to call twice for linens for the sofa bed for our grandchildren, there were soiled linens on the sofa bed when we opened it as well as crushed cookies etc. underneath it and the telephone line was so filled with static that we could barely hear our callers.
The dining room staff and front desk staff could not have been friendlier or more helpful. Unfortunately, this did not make up for the depressing physical plant. Hopefully, help is on the way!!
April 19, 2013
Rated 2.0 out of 5.0 by 42013Mainetrip Hair In Bed
Unfortunately, my recent stay at the HI Portland, ME was not good. First of all they only provide a wireless connection. I need an ethernet line for internet connection for business. Secondly, the sheets were less than fresh. Upon pulling the covers back on the bed when I initially arrived in the room, there were several strands of long blond hair in the bed (and I'm not blond, I'm actually bald), the duvet cover had pill-balls all over it, and the pillow cases were not fresh. I asked for an extra set to be brought up to the room and they brought me a queen set and the bed was a king. The shower rod in the bathroom was barely mounted and hanging precariously off kilter.
Needless to say, I planned on staying in this hotel for my entire trip (4 nights) but I painfully only stayed one night and quickly switched to the Hampton Inn right down the street (it was awesome by comparison).
April 15, 2013
Rated 2.0 out of 5.0 by Whybother1 Poor sleep
A very disappointing Holiday Inn. I am a Priority Club member and have stayed at many Holiday Inn hotels. On the plus side, I did get a free drink in the bar, which was appreciated. However, I left a day earlier than expected because my room was cold, the bed had insufficient warmth (no extra blankets or pillows to be had in addition to the very light covering), and there was no customary newspaper outside my door in the morning. The hotel needs an overall renovation; it was tired and old.
April 10, 2013
Rated 5.0 out of 5.0 by oldcoach Very Nice!
Great stay, great view, very nice restaurant and a very relaxing stay. Thank you TEAM BY THE BAY!!
April 8, 2013
Rated 3.0 out of 5.0 by Vjr17 Excellent two night stay.
Great room and view. Service fantastic. Lounge area comfortable and relaxing.
April 8, 2013
Rated 4.0 out of 5.0 by dherbie Security guards
The security guards were a bit to much. They walked around and circled us our entire stay because we were with a bunch of kids. Didn't really appreciate a 20 year old want to be cop harassing us and following our every move. At one point I went up to the room because I wanted privacy and he followed us up there and had the nerve to knock on our door to tell us to keep it down when we were playing with a ipad not evening talking. The keys to the room also kept deactivating which was a pain. had to get at least 5 new keys for a 2 night stay. Besides that the room was nice, clean and beds were comfortable. Had breakfast at the restaurant and it was good.
April 5, 2013