Rated 4.2 out of 5 by 335
Rated 3.0 out of 5.0 by JBarnes463 Good Hotel, but frustrating staff
I was frustrated when I found out that I had to pay to park my rental car. The hotel was comfortable enough that I was able to sleep. and breakfast was good. Three days later I found a three dollar charge on my credit card. When I called and asked about it, they told me it was for a bottle of water that I drank. They said there was a sign on it that said it was three dollars, but there was none. When I asked for the manager, my call was passed around for a while until I got to a voice mail for the front desk manager. I have left two messages, but neither have been returned. I will look for another IHG hotel when I visit SF next time.
March 23, 2015
Rated 4.0 out of 5.0 by hpner good service
no problems, we were on our way to Hawaii and booked close to the airport. work out great.
March 23, 2015
Rated 5.0 out of 5.0 by El Chavo Great stay
This is a great hotel. Fantastic if you don't want to pay the high San Francisco prices and feel safe. It's all close enough to drive to and easy to navagate.
March 19, 2015
Rated 3.0 out of 5.0 by sga44 Awkward location, very average accommodation
This is a typical airport HIE, but lacking a really convenient shuttle (inflexible every 30 mins. shared with two other hotels) and not especially friendly staff or attractive decor. I slept well, but that was not enough to make me want to stay here again. The most annoying part of the stay, as a Platinum member, was discovering that the water on the counter was not complimentary. After I opened it I saw in tiny type that the bottle was $3. This was irritating, made even more so because the front desk person did not acknowledge the poor signage and charged me the $3. No water had been offered on arrival. Small things and service attitudes make a difference to guest perceptions. This hotel did not seem to understand this.
March 19, 2015
Rated 5.0 out of 5.0 by Geno16 A Good Stay
My wife and I stayed at this hotel overnight because we had to catch an early morning flight back east. Hotel was very close to airport with regular shuttle service. Hotel itself was clean, modern and staff was very friendly and courteous. Rooms were spacious and clean and up to date. All in all it was a very relaxing stay and would definitely stay here again.
March 16, 2015
Rated 5.0 out of 5.0 Great Hotel!
Hotel was great. Clean, close to Airport. Within walking distance of a small convenience Store and a Wendy's. Staff was nice and friendly. Will stay there again.
March 14, 2015
Rated 5.0 out of 5.0 by Leisurely business travel Excellent place to stay in San Francisco
Although this is a little far from the city, the value is well worth it. Just get a car so that you can drive to San Francisco and other parts of the San Francisco bay area.
The price of parking is affordable compared to all the other hotels around this area and in San Francisco
March 12, 2015
Rated 4.0 out of 5.0 by HopelessRomantic Nice place to stay
This was a nice example of the brand. The room was large and comfortable. The staff were nice and helpful. The only drawback was the limited shuttle hours. I had to pay for a cab and they dropped me at the wrong property. I had to walk alone as a single female at 1:30am to the hotel. Service is only as good as what you'll do to help a person when they need it the most.
March 10, 2015