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Rated 4.2 out of 5 by 257 reviewers.
Rated 5.0 out of 5.0 by Great location and value Stayed only 1 night but it was perfect, bed and room were clean and newly updated. Staff was very courteous. Would definitely stay here again. June 23, 2014
Rated 1.0 out of 5.0 by Noisy, airport shuttle overcrowded and not that reliable We ended up in a room next to the elevator shaft. I don't know why hotels decide to have guest rooms next to elevator shafts, it is clear that it will be very noisy. Maximising profits at the risk of annoying loyal customers. I could not get to sleep despite my earplugs. We only booked this hotel because it offered a parking service and airport shuttle for travellers going to SFO. We left the car and spent the week in Vegas. Going out to SFO was easy, coming back less so. The shuttle was advertised for every 30 minutes, yet we had to wait for more than 40 minutes. Doesn't sound much but believe me, after 10pm with two little kids it is not nice. Morevover, the shuttle was overcrowded, two passengers ended up standing (yes, little kids were sitting on parents' laps at that stage). The driver was incredibly courteous and worked his socks off loading and unloading luggage. He was dripping sweat yet kept smiling all along, he deserved every penny of the big tips everyone gave him. In my opinion, the airport shuttle services is grossly understaffed. Next time we will board from SFO, we will book a different hotel. June 22, 2014
Rated 5.0 out of 5.0 by Nice stay We were pleased with our 2 nights at this hotel. The beds were comfortable, breakfast provided, transportation from the airport and friendly service. The bus stop to get downtown San Fransico was only a block or so away too. We rented a car which was also very close to the hotel. It all worked out well and made our trip easier. June 18, 2014
Rated 5.0 out of 5.0 by A complete experience It was only a one night airport stay, but this hotel met ALL my coffee, airport shuttle, good free wi-fi, business center available 24/7 for emergency printing, excellent variety of breakfast choices, and a comfortable bed after traveling 24 hours. June 13, 2014
Rated 5.0 out of 5.0 by Great!!! Clean room, friendly staff, great breakfast, and free internet! can ask for anything more. June 12, 2014
Rated 2.0 out of 5.0 by Poor service, no parking, staff didn't care after spending 8 hours on the road and finally reaching the hotel late in the evening, there was no place to park the car. Staff did not seem concerned with helping. They were quick to tell me where I could not park, but offered little help finding me a spot to park. To add insult to injury the hotel charges a parking fee in addition to the room fee. June 10, 2014
Rated 5.0 out of 5.0 by 4 family vacation I made reservations for four couples at the SF Holiday Inn Express staying over a four day period. We all were impressed when we entered the lobby. Our rooms were very inviting and comfortable. The breakfast area was clean and the food was good. The staff was very professional. We will stay again when we are back in SF. June 9, 2014
Rated 5.0 out of 5.0 by Comfortable, great service & convenient for Harley Davidson dealer Very clean and comfortable, found desk staff exceptionally helpful. Withinn short walk of Harley Davidson Dealer where we handed over rental Bike. Spent night at hotel, good meal at grill short walk down the road. Then with most of next day to kill till 7.30PM UK flight home they advised us to leave bags with them in storeage, get free shuttle to Airport (every 20 min), train from there to San Francisco for day out, then back, pick up bags then back on shuttle to get flight. Worked exceptionally well and saved us the hassle of booking a rental car out and back in (lugging 5 cases on the rental shuttle), avoiding traffic, parking and refuelling. Excellent sound advice, with a really good end to our 3 weeks in California. June 9, 2014
Rated 5.0 out of 5.0 by Convenient to airport Nice hotel and comfortable rooms. The staff was friendly and attentive. I did not appreciate having to pay and additional $10/night for parking! June 4, 2014
Rated 5.0 out of 5.0 by Nice airport hotel Booked this hotel as we were leaving SFO early in the morning. Took the airport shuttle to and from the hotel, checked in very quickly, had a nice comfortable room. Free wifi and breakfast (unless you have to leave the hotel early as we did). Overall good experience. June 2, 2014
Rated 3.0 out of 5.0 by Not up to par The airport noise up to midnight and starting at 430 a.m. Is a consequence of this property's locations. The A/C is very noisy. The pillows are the typical foam. Breakfast was doss appointing as they ran out of things, I.e., cinnamon pastry and bacon. May 31, 2014
Rated 5.0 out of 5.0 by Great Service We were warmly greeted and given friendly suggestions for our travels in the area. May 29, 2014
Rated 4.0 out of 5.0 by Comfortable & Convenient but Lacking in Some Areas No recognition of my status as a member -- usually get something like a bottle of water. Comfortable room and convenient to the airport for our trip home. We had an early flight so did not get breakfast -- would have appreciate a quick take away bag like at other HI Express locations. They did not even have coffee ready when we left! I thought coffee was available 24/7? Some simple things can make all the difference. May 28, 2014
Rated 5.0 out of 5.0 by Excellent Hotel I was very pleased with my stay at this hotel. The staff was extremely helpful! I would like to especially mention John and Fern. They made sure that I got the appropriate points for my stay and made sure that all of my questions were answered. They made me feel like their Holiday Inn Express was my home away from home in San Francisco. The rooms were excellent and their house keeping staff worked very hard to make sure that the rooms were very clean and done so in a timely manner. The breakfast was excellent. All in all, this is the place I will always stay when I am visiting San Francisco. You can't be the quality of the hotel, the value, and the friendly staff. Platinum member May 24, 2014
Rated 3.0 out of 5.0 by Cookies No cookies Very expensive parking Ten a day for an open non patrolled lot is criminal May 24, 2014
Rated 5.0 out of 5.0 by If only every hotel could be like this one! This is a Holiday Inn Express so immaculately clean, you can literally eat off the lobby floor, so incredibly quiet you can hear a pin drop on the carpet, and with a staff so helpful and efficient you can depend on them for your every need. I travel often and I stay at many hotels -. If only they could all be like this one! Pros: Clean quiet comfortable Nice spacious rooms Exceptional staff May 19, 2014
Rated 1.0 out of 5.0 by Many customers got same room In the mid night 12:03AM, somebody tried to enter my room. i am already sleeping at that time. They have my rooms key from front .... I stayed this hotel twice and they gave same room key again.. I will not recommend and never stay this hotel. Next morning, I complained to front staff and she asked my contact info. but never contacted me anybody.... Holiday Inn Express must check your system and need better customer service education. May 19, 2014
Rated 4.0 out of 5.0 by Good hotel close to SFO Stayed here previously. Staff (Fran, etc) excellent. Had an issue with a bit of noise from the floor above - was handled in minutes - perfect response. May 14, 2014
Rated 5.0 out of 5.0 by Great Hotel The hotel is very clean and new. Everything I need in the room is available (microwave, refrigerator, blow dyer, etc.). The pillows are very comfortable and the complimentary breakfast is more than what I expected. The location is not near the freeway so it is very quiet at night. I had a very pleasant stay. May 13, 2014
Rated 4.0 out of 5.0 by Excellent for stop over Comfortable room and great if you are stopping over to travel to/from airport. Excellent shuttle service that is free and staff were extremely helpful. Breakfast is ok but limited in options. Only downside is the lack of restaurants within walking distance. May 10, 2014
Rated 5.0 out of 5.0 by Lorraine to the rescue ! I arrived on Saturday night- cold, tired, and aching after a long cramped flight from the east coast. The hotel room was perfect but I needed a small soft pillow to soothe my stiff neck.The housekeeping staff had already gone but front desk personnel Lowraine searched everywhere and found one just right for me. This is the kind of dedicated service you'l find at this hotel-.friendly, courteous, resourceful, the staff goes the extra mile to take care of all your needs. Suffice it to say I had a very restful and comfortable night. Thank you Lowraine!. May 1, 2014
Rated 4.0 out of 5.0 by Great bed and breakfast It was very relaxing to stay overnight and be able to have a great breakfast and use the complementary shuttle service to SFO. It was nice to be able to park my vehicle in you parking lot during our trip. I really appreciated the bed after spending 18 hours in a plane seat on the return trip. April 22, 2014
Rated 4.0 out of 5.0 by Friendly staff The staff are friendly, we forgot our passports in the room and it was kept safe till we came back for them. April 21, 2014
Rated 4.0 out of 5.0 by Good place to stay if you need to catch a flight Close to the airport and good free pick up and delivery shuttle. Above the average Airport Hotel. Fairly good breakfast and if you have to leave early they will accommodate you for an early meal April 19, 2014
Rated 3.0 out of 5.0 Good Airport connect and convenient Had a good time for a night stay at this hotel, the shuttle service was very convenient, very regular and not so fancy rooms and it truly was an express experience. April 18, 2014
Rated 5.0 out of 5.0 by Great place to stay. Very close to the airport, courteous staff. I really don't have anything bad to say about it. I would stay there any time. April 18, 2014
Rated 5.0 out of 5.0 by service was great Greeted immediately with a smile and asked how we were. Directed us to room and told to ask if there were any questions. When asked were to eat we were given a number of places to go with recommendation. Morning staff gave a snack before leaving in the morning. April 16, 2014
Rated 4.0 out of 5.0 by Airport Convenience & Comfort Traffic can be tough in the Bay area. That's why we chose to end our trip at this Airport property in order to avoid any unexpected traffic issues en route to a very early morning flight. We ditched the rental car the night before to avoid the hassle of returning it prior to our 6:00 a.m. flight, and stayed at this HIE. This facility seems new. The staff is professional and very responsive. There don't seem to be a lot of dining choices near this property, though McDonald's is across the parking lot. There are probably others, but we didn't explore the area. The shuttle service is very good, but please note that it services a number of nearby hotels en route to and from the airport, so allow plenty of time. Don't expect to get on the shuttle and get whisked directly to the Airport. Overall we enjoyed a good, relaxing stay after a long trip. We did not take advantage of many of the facility's amenities. There is a Costco just a block or two down the street, which is great for filling up the rental car prior to return if you're a member. The Costco is hidden from view. April 3, 2014
Rated 5.0 out of 5.0 by Wonderful hotel-reasonable price for proximity to airport I am always satisfied with Holiday Inn & Express, it's always our first choice! This HIE was outstanding--large, comfortable, clean rooms--I highly recommend this hotel when staying in the SFO area! April 2, 2014
Rated 3.0 out of 5.0 by Great for overnight but thats it Not a bad hotel. The staff was very courteous. Rooms were clean. The manager said I was on the airport side but turns out I was not and just overlooked an ugly white roof... I thought the jet noise was going to be a problem but was not and did not hinder sleep. Pillows were much smaller than other HI Express hotels I have stayed at. The nightstand clock was DOA so it would not turn on and wouldn't charge my phone. I checked the plug and it was plugged into the wall. Just a bad fixture. The doors SLAM in this hotel. I was woken up at 6am with all the guests leaving. SLAM after SLAM. If your not getting up early this would not be a good choice. Also as mentioned in another review the blackout curtains don't really work that well. They don't seem to close all the way and light was impossible to prevent. Lastly there is no pool just a swim spa type hot tub which people from the lobby can look in on while they walk by. Also the fitness center is directly next to the lobby so if you're working out prepare to be stared at. Lots of people hang out in the lobby waiting for the shuttle. I would suggest only to stay here if your getting up early and taking a flight. Not for leisure or pleasure. April 1, 2014
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