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Rated 4.1 out of 5 by 238 reviewers.
Rated 5.0 out of 5.0 by Excellent Customer Service Always enjoy staying at Holiday Inn Express. This hotel has excellent customer service. Fran ( I hope this is her name) checked us in and was very customer service oriented. She even got me real cream for my coffee. Normally we are recognized, sometimes with snacks and water, for being a Priority Club Member. The snacks and water are an added touch but this time there was not even a verbal recognition, which would have been nice. We will still continue to stay at HI Express as we always get a good value for our money. October 18, 2012
Rated 2.0 out of 5.0 by NO HOT WATER bed was comfy, room was comfortable but there was no hot water, ever. October 13, 2012
Rated 5.0 out of 5.0 by Great Service and Great price My husband and I were in San Francisco during fleet week and had a difficult time finding a "reasonably priced" hotel near the wharf. Called your hotel, and you offered us a great price with recommendations on travel to the wharf area from your hotel and airport. Your shuttle service was great. Your staff was wonderful and very helpful. We appreciate you! October 11, 2012
Rated 4.0 out of 5.0 by Nice hotel. The service at this hotel was great. The breakfast in the morning was excellent and fresh and clean. A little pricey for one night but can't complain about anything else. October 10, 2012
Rated 4.0 out of 5.0 by Hier kann man nichts verkehrt machen Ideales Hotel für den Kurzurlaub oder die Geschäftsreise. Flughafenhotel. Mit den Shuttle Bus sind sie schnell am Flughafen und in weiteren 25 Minuten mit dem BART Zug in der Innenstadt. Sie wohnen nah am Flughafen. Shuttle Bus Abfahrtszeiten stehen fest. Ideal wenn ihr Abflug früh morgens ist. So müssen sie keine langen Anfahrtswege mehr in Kauf nehmen und reduzieren so die Gefahr von verpassten Flügen. October 5, 2012
Rated 5.0 out of 5.0 by Comfortable bed and very efficient staff The room was very cozy and the bed very comfortable. The staff was pleasant and willing to assist in any way. Overall, good value and experience for convenience of proximity to the airport. September 27, 2012
Rated 5.0 out of 5.0 by Everything was great!!! Outstanday place to stay. Keep up the good job! Keep up the great job!! September 23, 2012
Rated 5.0 out of 5.0 by our 2 night stay We very pleased with the overall stay. we did however have a t-shirt missing after the cleaning staff came in the next morning while we were out, think maybe it got picked up with the sheets as we had numerous pieces of clothing on the bed. We did know the cleaning staff would be in. September 23, 2012
Rated 5.0 out of 5.0 by comfortable room and bed compared with the San Diego Holiday Inn, this one is the best. Near to the airport but not noisy at all. The breakfast is included so that is good. McDonald is next door if you need a snack. The travel bureau did not mention a fee for parking so that was not a nice surprise. Bring a shower cap ladies, the hotel does not provide it. Easy excess to the Interstate or Highways. The best choice if you want to explore the area around San Francisco. We'd love to come back. For European travellers: it's not easy to make tea, there is no water cooker espc. for tea. August 22, 2012
Rated 1.0 out of 5.0 by Confirmed Reservation Does Not Guarantee a Room The hotel experiences problems between the hotel’s reservation system and the brand’s online booking. My reservation was verified, but was not honored upon check-in. Sindy at the front desk stated this is a frequent problem with this hotel. Sindy stated the only assistance she could provide was to create a new reservation and charge me for both the original and new reservation. She did provide me with an 800-number to call. Upon shift change shift, Tess, the evening desk staff, assisted by calling Priority Club’s Guest Relations on my behalf. Over an hour was spent on the phone resolving the problem. Additional problems occurred upon checkout including being over charged for the rooms. Thanks to Tess, Priority Club’s Guest Relations and the Operational Manager for finding workable resolutions. However it took several phone calls, escalating the issue with the Brand and a considerable amount of time to resolve the problems. The indifference and the lack customer service on the hotel’s part are disconcerting. A great deal of time and aggravation has been involved in this stay and a reservation through on-line booking at this hotel does not guarantee you will have a room. August 6, 2012
Rated 5.0 out of 5.0 by Pleased I had made a reservation at the wrong holiday inn and they honored the lower rate and gave me an up graded room. July 16, 2012
Rated 5.0 out of 5.0 by Good choice nearby the airport Our room was very comfortable with all of the amentities desired. We appreciated the prompt shuttle to the airport. Clean and quiet. July 14, 2012
Rated 4.0 out of 5.0 by comfortable stay Overall a good experinence, but why charge for parking? July 11, 2012
Rated 5.0 out of 5.0 by Our Favorite Place to stay We love the staff, especially Jackie at breakfast and Fran at the front desk. The only place we stay when we come to town. The rooms are clean, the people always friendly. We have stayed here many times and will continue to do so. July 11, 2012
Rated 4.0 out of 5.0 by Nice size room Good; As a priority club memnere, shouldn't have to pay for parking July 10, 2012
Rated 2.0 out of 5.0 by Just another ordinary place This Holiday Inn Express is just another Airport hotel. Parking is an issue with a very small parking area, plus they charge for the parking. Breakfast area needed attention tables were dirty, food was ordinary. Being a platinum member of priority club, you do expect a nice room. Ours overlooked a roof, even overlooking the parkng lot would have been an improvment. July 10, 2012
Rated 5.0 out of 5.0 by great service friendly staff--very clean and easy to reach. good local resturants close by July 10, 2012
Rated 4.0 out of 5.0 by great service and a good atmosphere in the hotel we come once a year to SFO and we always stay in your hotel. The shuttlebus is good, service is excellent and so is the breakfast. No comment on the room: just perfect. July 10, 2012
Rated 5.0 out of 5.0 by Hit the mark Superbly located just a mile from the rental car pick up, this hotel was great for a no nonsense stopover after a late night arrival in San Francisco. The room was comfortable and we had a great night's sleep. What more could you ask for? July 10, 2012
Rated 5.0 out of 5.0 by Why stay anywhere else. As a Priority Club member I book into IHG properties around the world whenever possible. This was my first experience with any Holiday Inn Express. Now I am wondering why I would choose to stay anywhere else. This property is small , so it is quiet and restful. Front desk staff and restaurant staff treat guests like family ( not possible in a big hotel ). The beds were equally comfortable to those in any hotel that costs more to stay in. A more than adequate breakfast was included in my room charge and because I booked directly ... that was a real bargain. I spend about 150 nights every year living in hotel rooms ( its part of my job ) . I will definitely be recommending that my clients and friends stay here . July 4, 2012
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