Rated 4.4 out of 5 by 75
Rated 5.0 out of 5.0 by RUBY13 Everything perfect!
Excellent service, good location near to a mall and stores, as well as other facilities (post office, credit union, etc) Quiet and comfortable. Highly recommended!
Lisa made my stay even better. I got fast response for all my doubts before and after my stay. Thank you for everything!
August 16, 2014
Rated 5.0 out of 5.0 by JTDoubleU Up-To-Date / Modern
Clean, refreshed hotel. It's near an airport, so you will hear planes at all hours. The pool area, common rooms, etc., are all nice. The location is near a theatre, fast-food, a mall, a grocery store... Very convenient to 3 highways.
August 14, 2014
Rated 3.0 out of 5.0 by Flabbo65 okay experience
Stayed at this hotel for 3 nights. The rooms have recently had a makeover and I must admit they are very clean and fresh. I had the single room booking and relied on the kids to sleep on the sofa bed, which was fine. The main bed was awful and very uncomfortable. It squeaked ever time you moved and the mattress was lumpy.
It's bad enough having to put up with the noise from the planes at the adjacent airport, but you certainly would expect a more comfortable sleep. Room wasn't cleaned on the second day, but I was too jet lagged to be concerned.
Good points: Free fast Internet and breakfast.
Would I stay here again at they cost? Only if they promised the bed were upgraded?
August 1, 2014
Rated 4.0 out of 5.0 by Z@Shanghai Like home
1st time stay in Staybridge resort, but very happy.
It is a family vocation tour so we are very happy to stay in a place like home. And this is the place.
We can cook our own food, and washing cloth. Prepare for next day activity.
Only thing is that no elevator to help carry heavy luggage to 3rd floor, but happy that hotel stuff did.
July 31, 2014
Rated 4.0 out of 5.0 by Donnie789 Customer care
Other than the occasional airplane, this was an outstanding experience. Lisa, the GM, was as attentive and genuine as you could wish for, and the rest of her staff took the lesson. Comfortable and spacious rooms, well appointed and clean, made the stay physically pleasing.
I would (will) stay here again.
July 29, 2014
Rated 3.0 out of 5.0 by p2014 3 day stay
Beds were small, not comfortable, did not sleep well
July 12, 2014
Rated 5.0 out of 5.0 by Nelson26 Good service
We went on a family trip and enjoyed staying here. Enough space in the room with all the appliances.
Staff attention was good but could improve.
Overall a good experience
July 7, 2014
Rated 1.0 out of 5.0 by ilovetotravel481 no thank you
We stayed here primarily based on the great reviews of others. Wish we didn't. Upon entering our room we were hit by such an awful stench. We opened the door and window to try and air the place out with no such luck. Called front desk complaining of smell and was told there wasn't anything that could be done as they were "sold out". Our towels even smelled...like curry or black pepper. I am not sure if the smell was from a previous guest or perhaps from whoever runs the place.
Would NOT recommend this place to anyone. Not worth the price (and we used the government rate!!).
July 7, 2014
Rated 5.0 out of 5.0 by cindy w. Great Airport Option
Very pleased with this hotel. Upgraded, clean suites with full kitchens. Very professional staff, felt safe in area. Nice mall, grocery stores within walking distance if needed.
July 7, 2014
Rated 5.0 out of 5.0 by BusyBea A friendly greeting for weary travelers
The Staybridge staff and accommodations were a pleasant finale to a wearying 11 hour flight. The shuttle was quick to arrive at the airport, and the front desk staff had all of our paperwork ready for check in. Our room (2-bedroom suite) was clean and spacious. We didn't have much time to experience the amenities of the hotel due to an early morning departure, but the kitchen was well-stocked and would have been very convenient for a longer family stay. We were especially impressed that our early morning cab ride to the airport (before the shuttle was operating) was paid by the hotel. I wouldn't hesitate to stay again if ever in the area.
July 3, 2014
Rated 2.0 out of 5.0 by Kandra092 Not as advertised
First impression of the hotel host was horrible. Was told to make sure no loud noise. Room was smaller than expected. Beds were uncomfortable and sleepless nights. Had to be very quiet and not socialize or would be charged $500 if rooms around mine complain. Never going back.
July 3, 2014
Rated 4.0 out of 5.0 by Elii7 comfortable and convenient
This hotel is conveniently located near several freeways and makes getting around the congested area much easier. There's a subway station nearby as well. The property is well equipped and the breakfast offered is very good. There are planes that fly directly overhead due to the nearby airport but this did not bother us once inside. The units have exterior doors so you can often park directly near your unit. Overall a very good value.
June 7, 2014
Rated 5.0 out of 5.0 by lovesgoodsleep Comfortable stay, great staff
We had one night at the hotel and loved it! Super comfy sleep - full blackout window coverings, cool room, comfortable bed and pillows, nice couch bed for my daughter to have her own space. Kitchen looked useful for longer stays. Hot tub and pool were very nice. The shuttle driver came up to our room right at 5am (our reserved time) and he cheerfully helped with our luggage. Front desk staff super helpful too. Our "to go" breakfasts were ready to go, as we had requested. We loved the welcoming decor of the lobby/dining area, and our room was very attractively remodeled. BART access is nearby, though we didn't need it on this trip- may be useful for a future stay! This is a good airport hotel! And it's easily accessible to SF by BART or your own car.
May 23, 2014
Rated 3.0 out of 5.0 by surfcity traveler Nice property, but TERRIBLE bed
nice quality furnishings throughout
clean linens on bed
Front desk personnel very cordial
Breakfast items were varied and tasty
Dog area was close by and clean
Near airport, so the airplane noise is LOUD
(would recommend staying on ground level)
The BED was terrible. It creaked all night whenever I turned over or moved in the slightest. It was weird because the linens were fresh and the rest of the suite was very nice. But the bed sounded as if it was on an old plywood board. I will definitely be checking the bed whenever I check into any hotel from now on for this problem. never had it before - and never want to deal with it again.
While the front desk personnel was cordial, i am disappointed that the mgr did not choose to speak with me when I complained of the problem. i was offered, and took a small discount on my room rate.
May 22, 2014
Rated 5.0 out of 5.0 by Sergeant T Excellent experience from start to finish
We had to find a hotel at the last minute, and after reading previous reviews about this hotel we decided to give it a try. We asked to see the rooms first, and the front desk staff were more than happy to help! The rooms were in excellent condition and smelled so fresh and clean. We stayed in a double room suite with our daughter and son-in-law, and they liked it so much they wanted to move in! The price was excellent for the area and the accommodations, as far as we're concerned! The breakfast was not exceptional due to our diet restrictions, but overall it was not bad. It would be fine for the average person or family. The rooms were comfortable and clean, and everyone of the staff was so friendly!! We will definitely be staying here again when we are back in town.
May 18, 2014
Rated 5.0 out of 5.0 by Ted777 Great Stay
All matters are handled efficiently here. This was my second stay at this property. I had an enormous two-bedroom suite with two full bathrooms and a queen bed in each bedroom. Even the one-bedroom suites are palatial and quite sufficient for a solo traveler. The hotel is about one block from the San Bruno BART station and SamTrans station. There is a shopping center nearby as well that includes a Target. This is a very popular and busy hotel, and 75% of the guests are IHG Platinum Elite members. Some people stay here for months on end, and some suites are even book for years on end. There are also short-term guests. This property recently underwent a renovation in 2013 and has been a Staybridge Suites since 2003. Prior to that, it was a different brand of extended stay all-suite hotel.
May 9, 2014
Rated 5.0 out of 5.0 by Ted777 Great Suite
I like the close proximity to the San Bruno BART station and shopping. My suite was very nice, with a large and modern kitchen, living room area with large HDTV, sofa bed, and chaise longue. The separate bedroom had a clean and comfortable bed, vanity area, large walk-in closet, and separate room with shower and water closet. There is complimentary parking surrounding the hotel, and the central courtyard has an outdoor pool and basketball court. You can do your laundry for free in the guest laundry facility. My suite was clean and well-lit. This is a practical and convenient option for visiting SF because you can park for free and take BART to SF for a low fare. Since it is an all-suite hotel, you are guaranteed a well-appointed and modern suite with up-to-date furnishings. The hotel is also close to 380 and SFO, and I think that they provide transportation to and from the airport. There is also a complimentary breakfast, but I did not have breakfast during my stay.
April 16, 2014
Rated 4.0 out of 5.0 by rma53 Overall Good stay, just issue w/ late checkout
Can't complain about anything but the fact that even after asking for a later check out (1 hr.), I was interrupted by staff 3 times asking when I was going to leave.
February 9, 2014
Rated 5.0 out of 5.0 by Frank8 Awesome customer Service
The night auditor that checked me in was amazing. The next day the 2 Filipinos a male and a female were very accommodating. I misplaced my IPAD and they helped me search for it and found it. The houskeeping staff were also so nice. I will go back to this hotel because of them.
January 28, 2014
Rated 4.0 out of 5.0 by ThriftSD Great all Suite Style Room and Convenient location
Great Suite Room for short and extended stay. Convenient location, close to mall and shopping center and off course airport.
We're 4 people, 2 Adults with 2 Kids and realized when check in that all bedroom is Queen Bed Suite Style, some with Sofa Bed. No King Bed Suite at all. Management recognized the Platinum Level and automatically upgrade us to 2 Bedroom Suite. James from Front Desk was so helpful and event taking care the cart off my hand after I used them on the outside walkway.
January 4, 2014
Rated 5.0 out of 5.0 Great kitchen appliances and rooms furniture
It was an awesome stay for five days holiday, except for limited parking space when you come back to hotel late or passed midnight, some service contractor trucks is occupying space. But overall this place is highly recommended especially for family of five like us. More power to StayBridge and definitely find same hotel in other states. Thank you, my advance booking and payment is worthy!
January 3, 2014
Rated 5.0 out of 5.0 by lombar25 Great hotel and great prices
This is a highly recommended hotel for big families or when you want more privacy. This hotel offer a little apartments, I stayed at the 2/2. They have everything ready for your enjoyment, silverware, cooking utensils, plates, hair dryer. Very clean all areas. Breakfast so good, scramble eggs, waffles, bagels, ham, beef with potatoes, omelet, cereals, Diversity of coffee and so forth. Close to a mall so you can do your shopping and go the movies. Easy access to highways to get San Francisco. The manager and the team so nice people. Only bad fact is the airplanes sounds that go away after 11:30pm. But that no border me or my family. Overall excellent experience.
January 2, 2014
Rated 5.0 out of 5.0 by John85 Exceptional customer service
BEST CUSTOMER SERVICE! Our stay here was probably the best in all of my travel. The customer service here doesn't compare to anything I have ever experienced. Check in was fast and friendly. They offer free shuttle service to the airport, the shuttle driver was very friendly and helpful. He even recommended an italian restaurant for dinner; it was great! The rooms were pretty quite, considering planes fly right overhead from the airport. We had a two bedroom queen suite and the kitchen was very clean and fully stocked with dishes and everything necessary for a home cooked meal! Breakfast didn't impress.
January 1, 2014
Rated 5.0 out of 5.0 by Troymi Late night arrival
Very good staff; waiting for me when I had a late night arrival. Clean, nice big room.
December 17, 2013
Rated 5.0 out of 5.0 by rocky2424 Remodeled and Great for Families
We stayed here with two kids and it was great. Having the extra bedroom with kids is ideal. The rooms are newly remodeled and breakfast is included. I would stay here again in a heart beat.
November 30, 2013
Rated 4.0 out of 5.0 by Gino44 Comfortable bed and great maid service
We (2 adults) stayed 4 nights. We had the one bed suite, which worked out well for two people. The additional space for a small living room and separate kitchen was nice. The location of the hotel is less than a quarter of a mile to a BART station. All good. The only disappointment I had is when I was making a reservation online, the website leads you to believe you are getting a king size bed. There are no king size beds in this hotel. But the queen we had was nice.
November 15, 2013
Rated 4.0 out of 5.0 by Hazmatter60 Nice one bedroom suites,Recently remodeled
Airport noise most evenings, other than that a good place to stay for a week.
November 12, 2013
Rated 4.0 out of 5.0 by Lynda57 Overall Experience
Loved the hotel and it was great for a family situation with the two rooms and the kitchen/living room area. The front desk staff was average. Not tremendously friendly on check out day. The two guys that were there on check in were great!
Loved the happy hour! Hope they gave me my points!
October 15, 2013
Rated 4.0 out of 5.0 by AM70 Good location
This is an excellent place to stay but be aware there is NO elevator. We didn't know this until our arrival and I am handicapped. The check-in staff were very helpful and put us in rooms on the ground floor right away. The next day they moved us to a ground floor suite. There is no indication on the hotel website of the lack of an elevator. When making your reservation be sure to let them know if this is a problem for you. We will stay here again but will ask for a ground floor suite.
October 14, 2013
Rated 5.0 out of 5.0 by ODE1 Excellent Facilities and Location
I came to this location as I had business to attend to and I also wished to visit Oracle OpenWorld 2013. The suite was very well kitted out, nice kitchen and bathroom and spacious interior.
The quality of the bedlinen and towels was really good, and I was pleased to see they had a free guest laundry onsite as well as reliable internet.
I really cannot stress enough how pleasantly surprised I was by this property - it exceeded my expectations in so many ways, and proved far better value than going into the city. The BART station is only a couple of minutes walk away (you can see it once you step outside) and there is a supermarket and mall opposite the location.
The staff were excellent and friendly, I especially wish to thank the young lady who drove me to the location and back to the airport as she was professional and courteous and really made my stay get off to a great start after a terrible journey!
October 8, 2013