Rated 3.7 out of 5 by 274
Rated 3.0 out of 5.0 by RDWAU83 Issues that need Attention
Having stayed at the HI Exp near here a couple of times before decided to try this location. $11 a night for parking in a stinking lot still gets me. With being in from the east coast I was tired and decided to eat at the hotel. Been there before and the service was questionable. And it has not changed. Sat at bar and was there 5 mins before was even asked if I needed something. Thanks to the guy next to me who nudged the 2 working bartenders to get me something. While I sat there they asked 5 people if they could get them another round and refilled their glasses. The menus was limited for some reason that evening and to make it worse, the limited menus was reduced further with an "oh well" response when asked.
The room was nice at first appearance. But the bed had a 3-4" sag in the middle of it. Makes for a poor night's sleep. Keep turning down the AC unit thermostat and it just turned itself back up. Toilet seat falling off tolet. And no one cleaning the rooms notice? Really? And the towel rack above toilet that was falling off the wall? (Again no one noticed and noted it?). Slipped and dumped 2 of my clean towels into the toilet. Great. Water damage behind paint in tub area and it was chipping and peeling off.
Staff just doing the cleaning and ignoring the broken items OR management is neglecting their job and maintaining the facilities.
August 18, 2013
Rated 2.0 out of 5.0 by Itisallrelative Dingy
Stayed over night to be close to the airport. Shuttle service was quick and efficient. The beds were clean and comfortable. The carpets in the rooms and halls needed vacuuming and steam cleaning. The walls and doors needed to be cleaned and painted. The bathroom shower in our room did not work. It took my husband I pulling with all our might to get the water nozzle to open and water to come on. The stall was caked with soap scum. The refrigerator in the room had a horrible chemical odor when opened and the halls and room had a musty smell. The entrances to the building smelled of cigarette smoke since that appeared to be the location of where smoking could be done. Not a great way to enter an establishment. If you are looking for a relatively inexensive room for a quick stay and you don't mind inconviences, odors and broken showers then this is the place for you. I would not recommend a long stay at this or any Holiday Inn.
August 17, 2013
Rated 5.0 out of 5.0 by Flatbed Passing Thru
I had a large semi I was driving to and from Bakersfield out of OK. Parking was a breeze at this Holiday Inn. They had dedicated parking for the size of my truck. Was able to relax and enjoy the Happy Hour at the bar. I will be back next time. Thank you.
August 14, 2013
Rated 5.0 out of 5.0 by Rubybaby4798 Great Great Great services
Not just friendly, it is exactly home sweet home. After the long flight from Asia, we would able to relax on a comfortable bed, enjoy a good hot shower, the breakfast is resonable, not even Hilton can be compare with. Especially with STELLA 's excellent service, we will see you soon.
August 14, 2013
Rated 5.0 out of 5.0 by Arilan Clean and comfortable rooms
This hotel is ideal if you want to stay near the Airport. The staff is friendly and the rooms are very clean and comfortable. Also the bar offers good beverages and bartenders are very nice. I recommend this hotel. You surely have a good night there.
August 14, 2013
Rated 4.0 out of 5.0 by GreenBay Comfortable & Quiet
Well maintained clean accomidations. Hotel staff were great although my server in the dinning area seemed preoccupied. Overall an enjoyable experience.
August 12, 2013
Rated 5.0 out of 5.0 by paullaw Very comfortable place to stay!
My wife and I stayed at this property the night before we were scheduled to fly out of SFO and we were glad we did. The room was comfortable and very clean. The location was excellent and the staff let us check in early. I will definitely stay here again when I need a room near SFO airport.
August 10, 2013
Rated 5.0 out of 5.0 by confer13 Conference
I selected this Holiday Inn because of it's location to the city's conference center.
During my three day conference the entire staff were wonderful and very helpful meeting my business needs.
The Hoolihand bar and grill was excellent for lunch and dinner.
I would stay again if our meeting returns next year.
August 8, 2013
Rated 4.0 out of 5.0 My review
Everything was perfect especially food that was great ;-)))))
August 8, 2013
Rated 5.0 out of 5.0 by NorcalSocal LA TO SF
This is a great hotel for quick overnights.
The staff is always friendly.
The shuttle is a plus
. No need to rent a car having to deal with parking and returning the car before my flight.
August 7, 2013
Rated 5.0 out of 5.0 by Mars99 Convenient near SFO
My flight arrived later than anticipated and I was worried that I would be checking in late. I called the hotel when I landed and to my surprise a shuttle came within 5 minutes. The hotel had already checked me into my room and I was given a key to my room as soon as I got there. Not what I was expecting... thanks!
August 5, 2013
Rated 3.0 out of 5.0 by Summer2013 Good not great
I stay at many Holiday Inns globally and felt this one was somewhat average or disappointing. As a priority club member I should of received a morning paper but did not (after I asked I did). The building/rooms need maintenance (e.g., elevator and gym equipment). I found the room run down with dirt on the walls and wall paper coming off (and this was an EXECUTIVE room). I will say the staff was kind and caring. The transportation to the airport was very good. I did appreciate the washer and dryer on-site. I was traveling for a while and this came in handy.
August 4, 2013
Rated 2.0 out of 5.0 by NickP50 Dated rooms poor staff
The room we checked in to was old and air conditioning was not working and the bathtub had long black hairs in it. It was also impossible to connect to the internet. The next day we were moved to a different room and at least you could cinnect to the internet. At 11:45 PM we were woke up by the night manager kniocking on our door to ask if the room we were in was in fact our room. I asked the manager the next day if this was their policy to wake guest up to ask such a question and was told no it wasn't. I don't know how this situation was dealt with but was told that it would be. The restaraunt is good but I am totally dissapointed in the rest of the hotel. We will not stay here again.
August 3, 2013
Rated 4.0 out of 5.0 by flugm Eh, not too shabby
Stayed here while sightseeing San Francisco. Hotel room was comfortable and modern, except the bathroom which was slightly cramped.
Service to/from the airport was nice; I used it frequently to get into downtown San Francisco. I wished they would offer a route into the BART south san francisco station, which would save $8 round trip (BART is much faster than a bus into downtown).
All in all I had a comfortable stay, but would I stay here again? Yeah, but I'd look around too.
August 2, 2013
Rated 2.0 out of 5.0 by vzqk50 Did not meet expectations
As a platinum member of the Priority Club, I obviously stay at many IHG properties globally and see a wide variety of hotels. This particular Holiday Inn was a real disappointment. The experience started poorly with not being recognized as a Priority Platinum member and continued downhill from there. It is clear that this is a very poorly managed property. Simple things such as poor elevator maintenance and staff courtesy were deficient. About the only true redeeming quality to this hotel was the on-site restaurant. Every dish I tried there was outstanding. One other noteworthy thing was the poor parking situation. For what I consider a sizable fee, you are able to park overnight within walking distance of your car; but beware that some nights the hotel and adjoining banquet center host events that may leave you walking from several lots away from the perimeter of actual hotel's lot. Yes, all of these lots are covered under the same set fee.
August 1, 2013
Rated 5.0 out of 5.0 by flyingam Everthing made easy.
This Holiday Inn at the airport was very helpful in making sure I made my very early flight. I received all the information I needed to locate the shuttle and make it on time to my terminal. The staff assisted me in printing my boarding pass and had the bellmen take all my luggage and load it on the shuttle. They helped make this a very smooth and relaxing experience.
July 30, 2013
Rated 5.0 out of 5.0 by Eastcoast Close Stay to Airport
I was in town on business at the airport. My company put me up for five days at the Holiday Inn. I do not normally stay at Holiday Inn when on business trips. I must say that I was pleasantly surprised at how nice the hotel and everyone working there was. My stay at this hotel after long hours out in the field was comfortable and relaxing the entire stay.
July 24, 2013
Rated 5.0 out of 5.0 by Fanatic Two Day Get Away
This hotel offers good service with reasonable rates compared to San Francisco. I came from LA to see the Giants play. The sports bar in the hotel is a great place to relax and watch all the different games. I really enjoyed myself and would recommend to other sports fans.
July 23, 2013
Rated 5.0 out of 5.0 by Meckly Comfortable Stay
This hotel was nicely remodeled. The room was clean and comfortable. The service from the front desk staff was awesome. I will stay again the next time I have a early flight out..
July 23, 2013
Rated 1.0 out of 5.0 by HoustonTravelers Hot room and complacent staff
The air conditioning did not work in our room. I told the front desk about the situation and was told "You should have called the front desk." (so it was OUR fault) Well, we tried and there was no answer on three occasions. It was late at night and we finally gave up trying to contact anyone.
Plus, it is reasonable to expect a comfortable sleeping temperature in a hotel room, right?
We were told to use the elevator at the back of the lobby. Every time we went to get in or out with our bags it was in use with cleaning supplies. One time the trolley was placed right in front of the elevator doors.
Such a surprise for a Holiday Inn Hotel. The staff were totally disinterested.
Except for a few staff in the restaurant, and the shuttle driver, the whole stay was terrible. Not a great way to end our trip to California for our daughter's wedding.
July 23, 2013
Rated 5.0 out of 5.0 by DAB777 Great location
We stayed at the Holliday airport to be close to the airport for our early flight. The shuttle service took us to SFO and the whole experience there was fine. South San Francisco wasn't the most happening place ,but the hotel was just fine. :-)
July 21, 2013
Rated 1.0 out of 5.0 by MAC46 General Manager and staff
I stay at Holiday Inn properties frequently throughout the year. This was a business trip and we found the general manager to be the most uncooperative hotel manager i have ever dealt with. The property was over priced for the area and the rooms were ok. Our organization will not use this property again. We like the Holiday brand but we are reluctant to book another Holiday Inn property in SFO area.
July 19, 2013
Rated 5.0 out of 5.0 by PTIZZ Stuck in South South San Francisco
I was not able to leave for home due to cancellations and delays at the airport. I was able to extend my stay even though the hotel was sold out. The hotel staff were very helpful with my situation with all the uncertainty going on at the airport.
July 19, 2013
Rated 5.0 out of 5.0 by Randybus What a Night
I had a very long flight with many difficulties. When I finally made it to the hotel I was finally able to relax and unwind. The people at the hotel were so helpful and understanding. The bar and lounge was just what I needed. It has a great sports bar atmosphere with a good menu. Great stay after a long day.
July 18, 2013
Rated 5.0 out of 5.0 by SUHO Nice Stay
I needed a hotel close to the airport for business purposes. I was pleasantly surprised at how nice the staff and hotel there is. The room seemed new and was very comfortable. I had never stayed at this hotel before but will again when I return to the area.
July 17, 2013
Rated 5.0 out of 5.0 by Basstraveler Basstraveler
I flew in on a Monday night arriving very late that evening. The lady at the front desk was very friendly going out of her way to make sure my family received the room type we had requested. I noticed that the hotel was very busy with only two staff members at the desk. Despite of some unruly guests being very rude in the lobby the staff was very professional and handled the situation quickly and directly setting my family at ease.
July 16, 2013
Rated 3.0 out of 5.0 by ZalimK Comfortable room close to SFO
This is a nice hotel for the price in SFO. 10.95 for parking is also reasonable in the area. During our 4 night stay, the fire alarm went off twice which was an irritant. Having a microwave and fridge in the room would have been nice, but that was not an option.
July 16, 2013
Rated 1.0 out of 5.0 by Allenf1 Comfortable bed but fire alarms?
We stay at Holiday inn during the baseball season for home games as we live in Santa Cruz. On June 21 we were woken up at 3 in the morning and had to evacuate. Firemen said it was a false alarm. Then on July 5th the alarm went off again in the middle of the night. The following day the fire alarm again went off, but at around 8am. We were told all were false alarms. Something is not right! We have been staying with you the last 5 years, but with these latest occurrences we can no longer stay with you. When one pays to stay at a hotel you should not be woken up every night. I am one unhappy priority one gold member.
July 13, 2013
Rated 2.0 out of 5.0 by TravelerNino2 Tired property, rooms were musty, needs an update
Stayed the night before a flight. The rooms had a musty smell and may have been a smoking room that was sold as a non-smoking room. Bathroom was not clean and spotless like it should be. Plenty of other hotels nearby to use next time.
July 8, 2013
Rated 5.0 out of 5.0 by JoSD Jo
Very comfortabe beds; great night's sleep; clean ; professional staff. I will definitely choose Holiday Inn for future stays in my travels.
July 5, 2013