Rated 3.5 out of 5 by 306
Rated 2.0 out of 5.0 by danf2 Horrible beds, great staff
The mattresses need to be replaced ASAP. They are very, very uncomfortable.
When I arrived, I discovered that the bathroom had not been cleaned. The front desk staff was very apologetic, and I was promptly moved to a different room.
Other than the above, the hotel is nice. The common areas are clean and comfortable. The rooms seem a bit dated, but are otherwise fine (see comment about mattresses, though). The TV was big, and everything worked well.
The airport shuttle is nice, but check the schedule and plan ahead. If you show up right after it leaves, you'll have a 30-minute wait ahead of you.
If they replace the beds, I would stay here again. Otherwise, I will look elsewhere.
September 5, 2013
Rated 4.0 out of 5.0 by Manly Enjoyed staying here
The customer's service was friendly and prompt. The front desk person told us about joining the hotel priority club which allowed us to receive free wifi during our stay. Free hotel shuttles to hotel and nearby local transportation were convenient. Comfortable bed and nice shampoo and amenities. Overall, a good experience for the price we paid.
September 5, 2013
Rated 4.0 out of 5.0 by LEmart Good location and decent price
Very convenient to airport with free shuttle. Hotel rooms were clean but could use some updating. Bedding was not very comfortable- rough sheets and heavy blanket. Free Internet for IHG members.
September 4, 2013
Rated 5.0 out of 5.0 by JoyceB friendly staff and convenient to SFO
helpful and efficient staff. fair price. Second stay here and definitely not the last.
September 3, 2013
Rated 1.0 out of 5.0 by Sandro15 we don't recommend this hotel
We reserved a Deluxe room with double bed but they gave us a room with 2 single beds; when we asked to change we were told there were no double bed rooms left.
Breakfast included only a couple of sweets and coffee; buffet breakfast was charged apart.
Internet connection didn't work properly from our room so we had to work from the hall (the internet room was insanely freezing).
September 2, 2013
Rated 3.0 out of 5.0 by CJB65 Good airport location
Great location for the airport, but the rooms are a bit old and grubby. Windows look like they have not been washed in a very long time.
August 26, 2013
Rated 5.0 out of 5.0 by RLG1 EXCELLENCE
The entire staff, from the Front Desk, House Keeping, and Restaurant/Bar were very Friendly, Professional and accommodating.
This was my first stay at your hotel, didn't know what to expect but glad I choose to give it a chance.
My room was clean, neat and well maintained.
Look forward to my next visit.
August 25, 2013
Rated 2.0 out of 5.0 by SFlawyer staff is lacking
All of the staff were extremely rude and unhelpful. They could not answer basic questions about the hotel or the area. Front desk, in the Club room, the bellhops. I was there for a week so had several interactions with much of the staff.
The Executive Club Room offered nothing besides old dry fruit and tasteless coffee.
The bathroom lights were dusty.
Someone tried to get into my room in the middle of the night with a key that worked - but luckily I had the chain on. I called the front desk and they laughed and said "woops" then did nothing.
Considering the price that is paid to stay here, they should offer better services and knowledgeable staff.
August 23, 2013
Rated 2.0 out of 5.0 by Bee1200 One Issue After Another
Although the front desk staff was nice, my overall room experience was terrible. I had to call for my toilet to be repaired on two separate occasions. The AC unit in the room leaked on the carpet overnight.
TV service is also unaccepatble as their come competitors have twice as many channels and high definition.
I also had to switch rooms due to noisy neighbors. Rooms seem outdated as the ceiling over the showers are old and dirty.
Far too many issues for the money paid.
August 20, 2013
Rated 1.0 out of 5.0 by sdbg Poor Hotel Managment, Not Kid Friendly
We stayed here with my children ages 2, 3,13 for one night because it would "be convenient to the airport" for a 6 am flight to the east coast. Terrible service. Front desk is rude. Management is unresponsive. We were the first in line at 345am for a 4 o'clock shuttle to the airport and the driver discriminated against us and did not allow us on the bus with children.It was so humiliating that we stood at the front of the line with screaming kids and he let everyone board but us. I have never been treated so poorly in my life. Mike was his name. The hotel management was unapologetic. I called the manager of the hotel who has yet to respond to my phonecall. Do not stay here especially with children. They discriminate against families with children!
August 19, 2013
Rated 5.0 out of 5.0 by marie143 Staffs here are wonderful
Very nice staff. Clean and comfortable rooms. Front Desk very helpful. Housekeeping very attentive to my needs. Food at the restaurant delicious.
August 18, 2013
Rated 5.0 out of 5.0 by oceana7 Crowne Plaza San Francisco Int'l Airport
I would like to begin by saying that I only stay at the Crowne Plaza when I visit San Francisco. Emily, at the front desk represents in hospitality a professionalism, which allows for the traveler to feel at ease. I salute this hotel for selecting such superior employees to be the face of this hotel - pure excellence. I am humbly thankful for Emily accommodating my needs and will add she is truly the reason why I will not stay anywhere else while in San Francisco. The housekeeping staff does an amazing job of catering and keeping a well-stocked room with plenty of towels and a bed that makes you never miss your own at home.
Thanks to the staff at Crowne Plaza for treating their clients like royalty. I look forward to my next visit.
August 18, 2013
Rated 4.0 out of 5.0 by Tweety51 Nice Hotel
We went to see a Giants game, so we had to take the Bart & Muni into town. It was an experience. We went with another couple, so I reserved the two rooms. Our room was fine, but our friends room's shower or air conditioning was not working properly. I felt bad for them.
August 16, 2013
Rated 5.0 out of 5.0 by yellowbeetle7 Great Family Fun Stay
We stayed here and thoroughly enjoyed our time, although the time in between shuttles was a little extensive, we were happy with the location and the service for the hotel for our weekend in the Bay Area.
August 16, 2013
Rated 4.0 out of 5.0 by BigSkyDave72 Okay stopover
Needed a place with airport shuttle service for one night. There are many others around the SF airport but this one seemed the best value. Room was clean; A/C worked; bathroom was tidy; bed was comfortable. Cafe was pricey but okay. It clearly is a hotel designed for business travelers as bar and food prices were high. Shuttle service was excellent. Would we go back? Sure, but we'd probably look for a less expensive alternative.
August 14, 2013
Rated 3.0 out of 5.0 by Team7 Good common facilities
The bars and restaurant are the highlights of this hotel. No need to leave the hotel and the hours support late arrivals. The structure is old, and is noticeable when riding the elevators, which show their age. Other reviews commented on the shuttle service. There are only two shuttles per hour to the airport, but they are generally reliable. Hotel staff was very friendly. Proximity to airport is convenient, but as the hotel sits adjacent to the freeway, there is some traffic noise, but not enough to interfere with sleep.
August 10, 2013
Rated 5.0 out of 5.0 by marie143 Great Customer Service.
Every staff at this hotel goes way and beyond to make our stay more enjoyable. Housekeeping department are really attentive to my needs. Kudos to the restaurant staff ,great selection of foods.
Thank you front desk and bell man for the professional service.
August 9, 2013
Rated 4.0 out of 5.0 by Annearm Great place to stay!
I have stayed at this Crowne Plaza in Burlingame many times and always enjoy going back. Rooms are very clean and hotel is well taken care of. The hotel is in a great location, only 15 minutes to city sights by car and within walking distance to the walking/jogging trail along side the bay. The staff are always friendly and willing to assist. Being an IHG platinum member the amenities on the executive floors are appreciated. I certainly recommend this hotel.
August 7, 2013
Rated 3.0 out of 5.0 by Familystop Deceiving first impression
While the first impression of the hotel lobby, halls, and most of the room were clean., spacious and comfortable, some critical functionality within the room was very disappointing. The air conditioning did not work and in fact blew heat instead of cool air even after several attempts to adjust it. This made the overnight sleeping very uncomfortable. Also, a section of the drapes on the window was broken, thus requiring some maneuvering of the remaining sections to keep out bright morning light. The hot/cold temp dial on the shower functioned backwards, causing moments of discomfort until we figured it out. Last, a section of the ceiling showed some deterioration from possible water damage. This room should not be provided for use unless repaired or given significant discount on the rate. This room was definitely not worthy of the price.
August 3, 2013
Rated 3.0 out of 5.0 by Underslept Nickeled and dimed and loud doors
I can get free internet access at most any hotel I visit. Not here. $10/day. Parking in a nearly empty lot was also $18/day.
Finally the doors don't do a good job of keeping outside noise out. This might not be so bad except that when doors close (or at least the other people on the floor who don't seem to care) there is a loud BANG which kept waking up my family. They seem to know about this problem since we later found earplugs in the nightstand.
August 2, 2013
Rated 4.0 out of 5.0 by Traveler0707 Quality hotel
I am satisfy with the reception staffs but the coffee bar staff and waitress who serve breakfast is not having good attitude at all and the tendency is to select certain customer only and differentiate other certain type of customer to be served by them.
But I am pleased with the quality of service and hospitality of the captain in that coffee shop who is friendly and helpful also try to help get the solution of my situation.
August 1, 2013
Rated 5.0 out of 5.0 by Mayorbuckie Great hotel
I was surprised how nice this Crowne Plaza was. Great location near lots of restaurents and mall. Great breakfast buffet. rooms a little dated but clean nice and big. very nice staff
July 31, 2013
Rated 4.0 out of 5.0 by TashaAnn Great services and ambiance
We arrived at Crowne Plaza, in the shuttle, which helped save money and was convenient. We enjoyed the nice atmosphere and the flavored water at the entrance each day was always nice after a long day in San Francisco. The room was nice, smaller than expected but the bed was comfortable and it was very quiet. we hardly knew anyone else was at the hotel. I would recommend this hotel, it was in a great neighborhood and friendly staff.
July 30, 2013
Rated 2.0 out of 5.0 by TheGreatDoctor Great location, not so great reception staff
Agent was not polite. Did not give me platinum gift or meaningufl upgrade for room. Needs training on manners. No recognition of status is rude.
July 29, 2013
Rated 2.0 out of 5.0 by AmbientLight Old and run-down
The Executive Level King Room at Crowne Plaza Foster City is quiet, pristine, spacious, and feels commensurate with the money you're spending. The Crowne Plaza Executive Level King at Crowne Plaza SFO (Burlingame) is very small, run-down, and feels more like a cheaper motel than an Executive anything...When I sat down on the bed the light would blink on and off, no matter how I fiddled with the plug. The climate control was broken. The a/c fan blew directly onto the chair at the desk, so there was no using both at once. The lag on the TV remote is long and you have to exert too much effort to depress the buttons. The bathroom is small and the light flickered too much. The Executive Level lounge had bottled water, but the coffee/cocoa machine was broken. The restaurant/lounge menu boasts the popularity of their fish tacos, and I found them bland and below average. The buffet breakfast included in the room rate was, for me, inedible. It's a real disappointment because consistency in brand builds confidence, but now I see these establishments are not at all alike, and while I would go out of my way--and I'll have to--to stay at the Foster City Crowne Plaza again, (not entirely convenient when I need to fly in and fly out) I do not recommend the Burlingame location at all and will not stay there again...Combined with Bay Area inflated pricing, this was a real let-down...Actually, I feel pretty ripped off.
July 28, 2013
Rated 4.0 out of 5.0 by DHB7 Great Hotel
I would love to give "Excellent" to this property, but because the horrible "shuttle" between Airport - Hotel, I can NOT give!
This property has incredible staff! They are very friendly!
The rooms are perfectly clean! Very peacefull! Also, they do have a great restaurant!!!
July 24, 2013
Rated 5.0 out of 5.0 by RiverRat102 Perfect Hotel for SFO Travelers
Shuttle service was high quality, prompt, and free with hotel stay. Staff was professional and courteous. Take the pedestrian friendly bridge over the highway to the west to eat at a number of good local restaurants.
July 22, 2013
Rated 5.0 out of 5.0 by Platinum71 Oustanding Service that went Above and Beyond
This hotel achieved what some would say was the unachievable. I'm from United and we had to buy out the entire hotel for the week following the Asiana plane crash. This hotel went out of their way to help us make sure our families and mutual customers were taken care of. I have to specifically call out Brendon because he just is leading an outstanding team. I watched him interact with their booked guests as he had to explain that they had to change their arrangements and he has qualities that every service industry wants and desires. Under his direction, I see this hotel being at the top of all hotels there. It was a very tough week and they worked very long and tiring hours with us and never at one point made it seem like it was an inconvenience. Thank you all again at the Crowne Plaza SFO Airport - you all deserve way more than a simple paragraph praising your efforts and accomplishments!! Thank you from the bottom of my heart!!
July 22, 2013
Rated 4.0 out of 5.0 by ME009 Comfortable stay near airport
Would definitely reccommend this hotel to anyone with an early flight to catch at SFO. Clean, comfortable rooms, friendly staff, nice restaurant and free shuttle to airport. We actually returned our rental car early evening before to save us time in morning.
July 22, 2013
Rated 4.0 out of 5.0 by calidreamin comfy bed & great dinner
the basics of comfy bed and a very good dinner were met. Should have free parking, but did not. Public areas need new carpeting. Odd front door layout. Quiet even though near airport. Would surely go again when traveling through SFO.
July 18, 2013