Rated 4.2 out of 5 by 305
Rated 5.0 out of 5.0 by Jackie0123 Customer Service at its Finest!
Thank you for making our short stay so perfect! We loved every moment and can't wait to return next year!
January 23, 2015
Rated 5.0 out of 5.0 Good holiday
I had a good visit,stayed near the airport due to a very early flight out.
January 18, 2015
Rated 3.0 out of 5.0 by Traveler 765929 Good location near airport
The hotel is clean and comfortable near the airport. I would give 4 stars but for the staff. Upon arrival, I waited for the shuttle only to see one of the dozens of shuttle buses pull away from me while I tried to stop it. I called the hotel and the staff member was more interested in arguing with me than determining if that shuttle was mine and how long I would have to wait.
Then, upon checking in, I asked about a cab to downtown in the morning and was assured that a 10 minute advance notice would do it. First thing in the morning, I ask for a cab and was advised it might be 45 minutes or might not happen at all until a cab did come 15 -20 minutes later.
Something is amiss in staff training.
Otherwise, the staff were pleasant and efficient in check in/check out.
January 17, 2015