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Rated 4.1 out of 5 by 525 reviewers.
Rated 3.0 out of 5.0 Friendly staff and good location I recently stayed at this express hotel and was so relaxed. From the outset, staff were welcoming and professional. Nothing appeared to be too much trouble from requesting extra pillows to having milk heated up at ridiculous hours of the day and night. The housekeeper was thorough and ever so polite. Irons/ironing boards, ice and tea/coffee-making facilities were on tap. Loved the power shower, free wifi and the multichannel TV. The bed was comfy but PLEASE lose those awful fibreglass bits at the foot of the bed and on the pillows as they made me itch all night! The sofa bed, in the family room, was lumpy and bumpy and didn't feel stable. Brilliant location. Fully accessible to the motorway and local shops/restaurants. Hmmm...hard to find anything really negative to say really except that breakfast was cold, tasteless and uninviting. Holiday Inn could really do better here. Breeakfast put me off having dinner there but the restaurant staff were warm and had good hospitality skills. And charging 50p every night for hot milk for my son was mean! All in all, I would return! Holiday Inn Express are definitely giving their sister hotels a run for their !money! NB: although, I haven't had my points added to IHG Rewards yet! August 18, 2014
Rated 1.0 out of 5.0 by Diabolical I was treated like a criminal by very rude reception staff, who did not seem to understand the reason why I did not wish to provide a credit card just in case I decided to run off without paying for drinks at the bar or damaging their precious room. I was asked to settle the bill for the room in advance of occupying it. As I was at the hotel with my wife and two children, i am unsure as to why they considered me to be a high risk. I have never been treated so poorly by hotel reception staff. In the end I left a cash deposit and on checkout was forced to wait about 15-20 minutes until a member of staff had checked my room before they would hand the cash back .In the meantime they had already taken a payment for the room using a credit card I had used to secure the room on the internet. so in effect I had paid for the room twice. August 18, 2014
Rated 5.0 out of 5.0 by Clean, simple, good value The hotel is always clean, no frills but everything you need, Great service, friendly staff. August 18, 2014
Rated 4.0 out of 5.0 by Always good value Good value for money, clean, helpful staff and breakfast not bad also. August 17, 2014
Rated 1.0 out of 5.0 by Disappointed:-( I stayed overnight on the 28th of July with my Dad. We were there to watch the cricket the next day. I was disappointed that the restaurant did not honour my spirit health club vouchers for (2 for 1) meal, that night. I would be grateful for your response. August 17, 2014
Rated 3.0 out of 5.0 by Poor internet and phone connections If you require access to your phone or internet then insist on the 3rd floor and preferably on the restaurant side of the building. There is zero connectivity on the ground floor and their own wifi is virtually useless. As a business traveller I found the lack of consideration of my need to have basic comms disappointing. Although they did eventually move me to a room on a higher floor it took two days because of poor communications at the desk. They are very busy with holiday makers, lots of kids running about, so are always full and the breakfast area is awful after 07:30. The hotel is quite new, clean and rooms were good standard. The staff are generally polite, friendly and helpful, but I'll avoid this one in the future if I can. August 17, 2014
Rated 5.0 out of 5.0 by Good position for pre cruise stay We stopped here for two nights because we wanted somewhere near the cruise terminal but also so we could visit the historic dockyard at Portsmouth. This was just right. the hotel was comfortable and had all the facilities we needed. August 17, 2014
Rated 5.0 out of 5.0 by EVERYTHING ABSOLUTELY EXCELLENT! This is the best Holiday Inn Express I have ever stayed at and I have stayed here many times. I have never had any complaints or bad experiences here, the staff are all extremely helpful and pleasant. The rooms are very clean, the beds very comfortable and I always feel safe and secure here. The hotel is in an excellent location for the M27, Southampton Airport and the cross channel ferries and Isle of Wight ferries. Southampton itself has a lot to offer and the hotel is only a matter of 15 minutes away from the City centre and The Saints stadium, St. Mary's at Northam. The hotel is right next to the Ageas Bowl (Rose Bowl) for cricket fans. I cannot fault anything about this hotel, would recommend it highly and intend to return here time and time again. August 16, 2014
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