Rated 4.0 out of 5 by 658
Rated 3.0 out of 5.0 by Whistleblower Modern & good location... but could be so much better
Well appointed HI Express in good location. Rooms very clean & general feel is one of a quality hotel. Staff OK but not very friendly - very matter-of-fact; a little bit more engagement would go a long way! Got awoken by the Room Cleaning Staff with a knock on the door at 9am (was having a late sleep-in) - no door hangers to say 'Do Not Disturb' in rooms; why don't they wait until the room has been checked out of?? Vending machine isn't very good value; worst I have come across in a HI Express. Finally... welcome made for me a Platinum IHG Club member, so why does the hotel need a swipe of my credit card on arrival - no other HI Express or Holiday Inn's do?? Also... free drink is a very small bottle of lager #not even a half-pint# that looks like it has been bought from a supermarket; no draught drinks allowed - this isn't very welcoming & inconsistent with other IHG hotels. Go for the points instead!
December 17, 2014
Rated 5.0 out of 5.0 by Tech Great visit once again.
Once again a great visit, all prior requests met, friendly and efficient staff. Cleanliness of hotel in all areas is excellent.
December 16, 2014
Rated 5.0 out of 5.0 by loopeylynne Good position and better staff this time
We have used this hotel a few times as the prices and position are great. The staff this time were much more friendly and efficient. The selection at breakfast was better (Bacon and sausages)
December 16, 2014
Rated 4.0 out of 5.0 by Bean 4 U Great Location
Easy to locate and central for our purposes. Easy access to the motorway
December 14, 2014
Rated 4.0 out of 5.0 by RSV-R Friendly staff
The staff at this hotel are some of the friendliest I come across and make the regular nights away on business somewhat bearable.
December 13, 2014
Rated 4.0 out of 5.0 by PJQ1 One night stand
Basic facilities which did the job. Clean room and communal areas, away from bustle of city and easy to get on to M27 but very limited breakfast choice. Good wifi and great service from staff.
December 9, 2014
Rated 5.0 out of 5.0 by Barbara49 Quiet location
Good value, welcoming staff, quiet room and good breakfast.
December 7, 2014
Rated 1.0 out of 5.0 by briday Be careful of Credit Card
Be careful handing your credit card over, Be sure you know what
you are paying for, Reception Staff very poor on Hotel Policy
And make charges to your card after you leave Hotel.
Very Poorly Managed, No food Sunday lunchtimes not even
December 6, 2014