Rated 5.0 out of 5.0 by JRD1 First Stay But Not The Last
Found this hotel to be first class in many ways:
Staff extremely helpful
Rooms very spacious and comfortable
Breakfast more than adequate
Public areas very relaxing including bar
Retail Park (within 5 min walk) including M&S and Sainsbury open till 10pm very handy if you need anything
Big free car parking facility
15 min drive into Southampton docks
Well Done Holiday Inn Express
May 21, 2013
Rated 4.0 out of 5.0 by Rich6213 Richard Os
We have stayed at this Holiday Inn in the past and choose to return because of the good experience previously. We were not disappointed and found this Hotel offerred another pleasnt stay. We were not impressed with the cost of the internet which was free or very low cost for Platinum Priority Club members at most other Hotels we have stayed at on this trip.
May 20, 2013
Rated 5.0 out of 5.0 by Pasty Value for money
Modern, clean and a good location for a pre-cruise stay in Southampton. All the staff were friendly and efficient. The pre-pay rates make it exceptional value for money.
May 18, 2013
Rated 4.0 out of 5.0 by Dac123 Reception on arrival
Receptionist gave us the worst arrival experience at this Hotel that we had received. She was arrogant in the way she spoke to me, which I did not appreciate this after my long trip through France. We had previously used this hotel and been treated a lot better. I had amended my booking on line adding two extra people, but the sofa bed was not made up ready. When informed, your receptionist asked if I would like the bed made up, which I would have thought would been quite obvious. The lady who came to make up the bed was very obliging and pleasant.
I complained to the the duty receptionist (different lady) the next day on check out, she appolgised, but did not offer any reduction in the bill.
My next visit to Sothampton is soon, but I will be staying at another Hotel.
May 12, 2013
Rated 1.0 out of 5.0 by ste09 Will not stay again
The staff on arrival were very poor at customer service including the duty manager. I was taken aback by them wanting to pre authorise my card for £50 although i had paid in full 2 days earlier(this needs to be added to booking information). This has never happened at any HIE i have stayed at before.
No Recognition for Priority Club Members
Our room (#160 on 1st floor) was functional but very small (for 3 adults) compared to some of the others we saw on our floor, as we walked past... We did however, like that it was in the newer block and right on the very end so it was quiet... There are signs up everywhere to "Beat the queues for Breakfast between 9 - 10am" so we got down there @ 7:30am and couldn't get a table or anywhere near to the buffet - All the other guests must have had the same idea ! We don't think that the buffet area is anywhere near big enough for the number of tables and potential guests. We grabbed some coffee from off the bar and waited for an available table. Then when we eventually did reach the hot food - it ran out & it took them ages to refill ! We will not be returning to this HIE...
May 11, 2013
Rated 3.0 out of 5.0 by Niterider Ok nothing fantastic
We only stayed in the hotel for 1 night, the beds were reasonable but the shower was just about Luke warm not what we would expect from a hotel in the UK.
The breakfast was like help yourself school dinners, a free for all and only warm. There wasn't any bacon and the sausages were vile.
Disappointing would have to be a bargain to return.
May 11, 2013
Rated 3.0 out of 5.0 by scopie100 OK Hotel but terrible recognition of Priority club members
I stayed for 3 nights on business. The hotel is well situated just off the M27 East bound. There's not much nearby and your probably looking at a 10 minute walk to McDonalds or other fast food places. It is a clean hotel and the rooms are spacious. The lobby area is bright with a bar/restaurant off set to the side. Food is ok but nothing special....don't expect your steak to be cooked other than well done! No real facilities and internet at £10 for 24 hrs for me is just stealing! The real area of concern for this hotel is their lack of service towards Priority club members, they simply do not care. I can only echo recent comments made by others. How is it I have to have my card swiped? They have it on system as a frequent user of this hotel chain and I never, thats never have to give them my card. Quite clearly respect of their so called priority club members is an issue for this hotel and I have raised my opinion directly with IHG. As a Plat Royal Ambassador this has to be the worst hotel for doing anything for its so called valued customers. I am not asking for the red carpet but some recognition would be nice for all the money and loyalty I bring to IHG. The management clearly do not emphasize the importance of priority members to their staff and I would describe their service no better than travelodge, i.e. quick check in quick check out! I would recommend this hotel if you want a clean, comfortable place to stay. However, for Priority club members this place is awful, no recognition whatsoever not even a welcome letter! I will not stay here ever again.
May 11, 2013
Rated 5.0 out of 5.0 by inform86 bloomin good
Just what is says on the tin
Good value, good service.
May 8, 2013